TESDA-SOP-OCSA-04-F01

Control No: ______ Date: __________-__

CUSTOMER INQUIRY AND FEEDBACK FORM
Name: Age: ________ Gender: Male ______ Female: _____
Office/Residence Address: ___________________________________________________________
Contact Number: ___________________ e-mail address: _________________________

PURPOSE (DAHILAN NG PAGPUNTA SA TESDA)

 Authentication (CAV/COC/NC)  Competency Assessment  Submit Document
 Certification (NC/COC)  School-Base Concerns (SO, UTPRAS  Others ___
 Scholarship 
Training (CBT, KASH, TTI)
Name of Responsible Person: ______________________________________
ACTION TAKEN:

 Received CAV Request  Referred to Assessment  Received Documents  Referred to TTI

 Released CAV
 Received NC/COC
Request
 Released NC/COC
Center
 Received SO Application
 Released SO
 Referred to Focal
 Referred to Person  Referred to TVIs
Concerned
 Referred to RO  Provided Information
 Referred to PO

PAKISAGOT PO ANG MGA SUMUSUNOD NA TANONG:

1. Lubos na kaligayahan sa serbisyong inyong tinanggap? (VERY SATISFACTORY/COMMENDABLE)

2. Nasiyahan ba kayo sa serbisyong inyong tinanggap? (SATISFACTORY)

 Mabilis ang serbisyo  Magalang na staff

 Kumpletong impormasyon  Magalang na gwardiya

 Maayos at malinis na tanggapan  Iba pa ________

3. Hindi po ba kayo nasiyahan sa serbisyong inyong tinanggap? (POOR)

 Mabagal na serbisyo  Hindi magalang na staff

 Hindi kumpletong impormasyon  Hindi magalang na gwardiya

 Hindi maayos at malinis na tanggapan  Iba pa ________

KOMENTO O REKOMENDASYON:
______________________________________________________________________________________________________
______________________________________________________________________________________________________
______________________________________________________________________________________________________

______________________________________________ ___________________________________
Signature of Customer
Name and Signature of Customer Service Officer
 TESDA-SOP-CACO-07-F23

Technical Education and Skills Development Authority

ASSESSMENT AND CERTIFICATION PROGRAM

ATTENDANCE SHEET

(State Title of Qualification)

Name of Competency
Assessment Center:
Date of Assessment:
No. CANDIDATE’S NAME Signature Assessment Results
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Assessor/s:
TESDA Representative:
_______________________________
Signature over Printed Name ______________________________
Signature over Printed Name
Accreditation Number:

CAC Manager:
__________________________________
Signature over Printed Name ______________________________
Signature over Printed Name
Accreditation Number:_______________
 TESDA-SOP-CACO-07-F24

Technical Education and Skills Development Authority

ASSESSMENT AND CERTIFICATION PROGRAM

LETTER OF APPOINTMENT

_______________
Date
___________________
___________________
___________________

Dear Sir/Madam:

This letter officially appoints you as competency assessor on

___________________
(schedule of assessment) for _______________________________
(state title of Qualification) at
________________________.
(address of assessment center) Please report to the Assessment Center as
scheduled.

If you have any questions, please call _____________

(contact person) (phone number)
at _______________.
We look forward to your acceptance of this appointment.

Very truly yours,

______________________
Provincial/District Director

Conforme:

_____________________
Signature of Assessor
 TESDA-SOP-CACO-07-F25

REQUEST FORM FOR ASSESSMENT PACKAGE/S

TITLE OF QUALIFICATION

NAME OF ASSESSMENT CENTER

DATE OF ASSESSMENT

NUMBER OF CANDIDATES FOR

ASSESSMENT

REQUESTED BY

DATE OF REQUEST

APPROVED BY

DATE APPROVED
 TESDA-SOP-CACO-07-F26

LETTER OF ASSIGNMENT

_________________
Date

___________________
___________________
___________________

___________________:

This letter officially designates you as TESDA Representative on (__Date __)

for ( Title of Qualification ) at ( Venue ). Please report to the
Assessment Center/Venue as scheduled.

If you have any questions, please call the undersigned at ______________.

Very truly yours,

____________________
Provincial/District Director

Conforme:

_____________________
Signature over printed name
of TESDA Representative
 TESDA-SOP-CACO-07-F27

REPORT ON THE PROCEEDINGS OF ASSESSMENT

Name of Competency
Assessment Center
Accreditation Number

Title of Qualification

Date of Assessment No. of Candidates

Name of Competency
Assessor(s)
Findings and Observations:
Items Yes No Areas for Improvement
1. Attendance of the candidates is
checked and Admission Slips are verified
and collected
2. Supplies and materials are
available during the conduct of
assessment
3. Tools and equipment are available
and in good working conditions
4. Competency Assessor is wearing
Assessor’s ID
5. Assessment starts on time
6. Assessment Results (Rating
Sheets, CARS ), Reports (RWAC) and
other documentary requirements are
prepared and submitted promptly after
assessment
7. Assessment Packages issued to
the assessor are completely returned
upon completion of assessment
8. Complaints of candidates are
properly addressed and handled by the
ACAC, when applicable
9. Ability to manage the competency
assessment proceedings
10. Mastery of the competency
assessment procedures related
requirements
A. Narrative: (Recommended areas for improvement of items which are not covered or named
above)

Prepared by: Date:

_____________________________________ _____________________
Signature over Printed Name (TESDA Rep)
 TESDA-SOP-CACO-07-F29
Technical Education and Skills Development Authority
REGISTRY OF WORKERS ASSESSED AND CERTIFIED
For the Month of __________________

Date of Date of
Complet Competency Assessor’s Type of CO Expiration
Regio Provinc Reference Last First Middle Client Contact Educational Training Compan Assessment NC Certificat Assessment Certificatio
Birth Modality e Sex Institution/School Assessor’s Accreditation Sector Certificate C Date
n e Number Name Name Initial Type
Address
Nos. Attainment Completed y Center
Name Number (NC/COC)
Title
Title
e No. Results n
(mm/dd/yy)
(mm/dd/yy) (mm/dd/yy)

Note: For NCR, use District instead of Province

Total Number Assessed: _______

Prepared By: Attested By: Approved By:

(Signature over printed name) Competency Assessor Provincial/District Director

Accreditation Number

Assessment Center Manager

 TESDA-SOP-CACO-05-F07

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

Registry of Accredited Competency Assessment Centers
For the Month of ____________

Contact Accreditation Date Expiration

Region Assessment Center Address Center Manager Qualification Title Level
Number Number Accredited Date

Prepared by: Approved by: Noted by:

Focal Staff Provincial/District Director Regional Director