TQM survey – Part 1

Peronal and Orgnsiational profile

List below are question about yourself and the profile of your organisation, Please provide as much
details as possible

1. Rank & Name _______________________

2. NIRC ______________________________
3. Appointment ________________________
4. Highest level of education: ( circle where relevant)

HSSC Diploma Bachelor Masters PhD

5. Professional qualification: ______________

6. Quality Management experience : ( circle where relevant)
Less Than 1 1 to 3 years 4 to 7 years 8 to 15 More than
year years 15 years

7. Work Experience
Less Than 1 1 to 3 years 4 to 7 years 8 to 15 More than
year years 15 years

8. Numbers of employee in your unit/department:____________________

9. Types of company

Supply Transport Admin Finance Maintenance

10. Type of operation

i. A single independent unit establishment

ii. A branch of a local establishment

iii. Part of the formation establishment

11. which of the following describe your working process

Support to operation Support to logistic Others: please specify_________

12. Which of the following describe your job scope

Product Oriented Process Orientated Others: please specify_________
13. Type of quality Managemnt in your unit and their duration

Not yet Less than 1 1-4 4-7 More than

year 7
TQM
SIX SIGMA

ISO 9000
QFD

KAIZEN

LEAN

others

TQM survey

14. The organization is a very:

Strongly Disagree Neutral Agree Strong
disagree agree
A: Peronal place- it is
like an extended family.
People are willing to
share their experience
B. Dynamic and
entrepuernial place –
people are willing to
help up/innovative and
take risk
C. Result orienated – a
major concern is with
getting the job done.
People are very
competitive and
achievement oriented
D. Controlled and
structured place –
formal procedure
generally govern what
people do

15. The leadership in the organization is considered to be

Strongly Disagree Neutral Agree Strong
disagree agree
A: Mentoring,
facilitating or nuturing
 B. Entrepurnurship,
innovating or risk taking
C. A result oriented,
aggressive, a no-
nonsense
D. Coordinating,
organizaing or smooth
running effieciency

16. The management style in the unit is characterize by

Strongly Disagree Neutral Agree Strong
disagree agree
A: Team work
B. individual risk taking
C. Hard driving
competitiveness
D. Security of
employment

17. The glue (binding force that holds the organisation together is
Strongly Disagree Neutral Agree Strong
disagree agree
A: loyalty
B. commitment
C. emphasis on
achievement and goal
D. Formal rules and
policies

18. The organisational emphasizes

Strongly Disagree Neutral Agree Strong
disagree agree
A: Human development
B. Acquiring new
resources and creating
new challenge
C. Competitive action
and achievement
D Permeance and
stability

19. The organisation define success on the basis of

Strongly Disagree Neutral Agree Strong
disagree agree
A: human development
B. having the most
unique products
C. competitive actions
and achievement
D. stability
20. View on Officer/ Warrant
Strongly agree Disagree Neutral Agree Strong
agree
Senior manager in our
organisation show
visible commitment
and support to quality
Senior managers
allocate inadequate
resources for
employee training
The leaders in our
organisation
frequently set goals
and object for quality
management
In our organisation
there is frequent
turnover of managers
There are many layers
of management in the
organisation
Management styles
slows down learning
culture
Middle managers
provide an effective
link between top
manager and
operators
Quality awarded and
improvement is
championed by
middle manager

21. View on Peers

Strongly agree Disagree Neutral Agree Strong
agree
Our employee are
rarely empowered to
apply quality
improvement efforts
in their area
Employee
involvement in
improvemeny project
is a common practice
in our organisation
 Our employee are
trained in quality
management skills
Trained employees in
group discussion and
communication
techniques is given
low priority in our
organisation
Employee and team
are often recognize
for achievement in
quality improvement
Employee satisfaction
across the
organisation is low
In our organisation
employee tend to be
resistance to change
There is a lack of
internal TQM
expertise in our
organisation
We have an
appropriate
performance
evaluation and
reward system

22. User barrier

Strongly agree Disagree Neutral Agree Strong
agree
The organisation has
an effective system to
measure end user
satisfaction
Troopers’ need and
expectation are rarely
assessed in our
organisation
The organisation lack
an effective user
feedback system
In our organisation.
contact with troopers
could be much closer