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List below are question about yourself and the profile of your organisation, Please provide as much
details as possible
7. Work Experience
Less Than 1 1 to 3 years 4 to 7 years 8 to 15 More than
year years 15 years
ISO 9000
QFD
KAIZEN
LEAN
others
TQM survey
17. The glue (binding force that holds the organisation together is
Strongly Disagree Neutral Agree Strong
disagree agree
A: loyalty
B. commitment
C. emphasis on
achievement and goal
D. Formal rules and
policies