QUESTIONAIRE:

1.Name:

2.Age:

16-20 21-24 26-30

31-35 36 & above

3.Gender

Male Female

4.Qualification

primary SSLC Higher secondary Diploma

Graduate Post graduate

5.Profession

Student Employed-govt/private Business Professional

6.Salary

Below Rs.10,000 Rs.10001-Rs.20,000 Rs.20001-Rs.30,000

Rs.30001-Rs.40,000 Rs.40001-Rs.50,000 above 50,000

7.Number of member in family

2 3 4 5 above 5

8.Marital status

Married unmarried

9. How often do you travel with Orange Bus?

Daily Weekly Once a month

Every 2-3 months Once a year

10. Where are you travelling?

Chennai Bangalore Delhi Mumbai Other

11.How did you get information about this destination?

Travel agency Family friends Newspapers/magazines

Radio Tourist fairs Other

12. How many times have you travelled in ORANGE BUS?

1 time 2 times 3 times 4 times 5 times or more

13. Did your trip to ORANGE BUS meet your expectations?

Completely For the greater part Partly

Not really Absolutely not

14. What would be your aim in your next holiday to ORANE BUS?
Business Pleasure/Personal

holiday Walking and nature Festival Nightlife Spiritual holiday

15.whether the orange bus facility is helpful for handicraft?

Very helpful helpful unhelpful neither

16.The Prices are reasonable?

Strongly agree Agree Disagree Strongly disagree

17. Will you travel with ORANGE bus again?

Definitely I will not I will not Probably I will I will

Definitely I will
18. Overall, how satisfied are you with ORANGE Bus services?

satisfied Neither Dissatisfied high satisfied

19. The Bus is always on time?

YES NO

20. The Bus is always clean ?

Strongly agree Agree Disagree Strongly disagree

21. Do you think the service provided by ORANGE bus meet your overall expectation?

Yes No

22.Would orange bus Handle Passenger problem?

Very poor Average Good Very good

23. Making customer feel safe in their travelling?

Very poor Average Good Very good

24. Employees who have neat and professional appearance?

Not neat at all Not neat Average

Neat Very neat

25. will you get updates on delays of bus?

Strongly agree Agree Disagree Strongly disagree

26. Do you know the importance information, safety and security of the ORANGE Bus?

Strongly agree Agree Disagree Strongly disagree

27. Do you think price setting and service rendered by orange bus ?

Strongly agree Agree Disagree Strongly disagree

28. Which transport do you prefer as a means of transportation to you in-terms of service?

ORANGE Bus RedBus KPN travels kallada Travels

SRS travels Others

29. Do you think ORANGE Bus still vital in the transport business?
Yes No

30. The staff is always helpful ?

Strongly agree Agree Disagree Strongly disagree