Transforming

Your Business

The Transformation Framework (commonly known as NGOSS)

The TM Forum’s NGOSS program has developed a suite of frameworks and best practices that have become the industry standard for
the transformation of a communications providers’ business and support processes and systems. These frameworks enable users to
analyze their business operations against industry processes, applications and information standards. They also provide the keystones
to procure, develop and implement a comprehensive OSS and BSS environment that will support the needs of the new converged and
Service Providers.

The key elements include:

• The Application Framework (commonly known as TAM)

• The Business Process Framework (commonly known as eTOM)
• The Information Framework (commonly known as SID)
• The Systems Integration Framework (commonly known as TNA)
• NGOSS Lifecycle and Methodology
• Interfaces and APIs

The benefits of the frameworks may be viewed via two key, interrelated, perspectives:

Business Transformation Systems Transformation

The evolving environment in which modern communications
and Service Providers do business puts new demands on their
operations. To be successful in the new converged market, a
Service Provider must be able to develop and deploy new
services much more quickly, and with the quality of service that
their customers now demand. To achieve this, processes must
become more efficient and automated through the integration of
processes, information and systems.
The NGOSS provides the provider with a complete toolkit
that enables it to understand and re-engineer its business
processes, and integrate its information flows and business
support applications.
NGOSS is the industry’s only true standard for development
and deployment of easy-to-integrate and easy-to-manage
OSS/BSS components. Provided as a “toolkit,” NGOSS defines
a comprehensive, integrated framework for developing,
procuring and deploying operational and business support
systems and software.
The toolkit comprises specifications and guidelines built on
industry consensus in key business and technical areas.
By employing a “lifecycle” approach to development of
management systems, Service Providers and their suppliers
get a clear definition of business processes, specification
and architecting software, as well as systems to automate
those processes.

Who Needs the TM Forum’s Transformation Frameworks?

Across the telecommunications supply chain, OSS/BSS has solved many problems, but it has presented many challenges that will affect
the future. Each of the major players in the supply chain seeks a new approach to OSS/BSS, and in many cases, possesses compelling
reasons to do so.

In the financially sensitive markets of today, Service Providers need cost-effective OSS/BSS
implementations. OSS/BSS must automate complex business processes to solve operational issues
in the short term, and show rapid returns for the investment. In addition, Service Providers require a
Service Providers long-term strategy for their IT systems. The OSS systems in many carriers today were put together
without a long-term view, and are now proving difficult to expand in accommodating more complex
networks, services and automated processes.

The OSS vendor marketplace has blossomed to more than 400 companies. This expansion means that in
each market sub-segment, numerous companies are competing for the same business within the Service
Provider community. This competition, along with price pressure from other Service Providers, are driving
OSS Software
software vendors to reduce development costs to maintain profitability. In addition, the OSS marketplace
Vendors
comprises a conglomeration of companies that solve niche problems. As a result, software vendors
struggle to fit into the OSS puzzle presented to them by each Service Provider customer they engage.
 While custom integration projects are typically the boon of telecom system integrators (SIs), mounting
pressure from the Service Providers to cut costs puts the SIs into a position where they must make their
projects more predictable and repeatable to retain margins not possible with custom projects. SIs are
looking to reuse elements across projects, and to use fewer staff members to accomplish their goals.
System Integrators
In addition, with the large number of software suppliers in the industry and Service Providers using an
ever-increasing variation of software components, SIs are forced to continually learn how to integrate
new elements into complex IT environments.

Equipment Vendors are extremely influential in the world of OSS. Often, Service Providers rely on the
management systems from their preferred vendors to do much more than manage their own network
elements. And often, equipment vendors see the value in becoming a one-stop-shop for their customers—
offering a broad range of OSS solutions. In addition, network equipment vendors are often faced with
Network Equipment bidding situations where they are putting their equipment into a pre-existing multi-vendor environment
Vendors with established OSS.

In all these cases, providing NGOSS-based solutions enables the ability to integrate their hardware and
systems with third party NGOSS-enabled systems fast and easily, deriving substantial business benefit.

Go to the following URL for full more information of TM Forum’s NGOSS Transformation Program :
http://www.tmforum.org/BestPracticesStandards/NGOSS/1911/Home.html

The TM Forum has developed a comprehensive set of case studies that explain how NGOSS been leveraged by stakeholders in the
industry. Please go to http://www.tmforum.org/casestudies to see how we can help you or add to our to add your companies case
studies to our library.