Académique Documents
Professionnel Documents
Culture Documents
Framework
Enhanced Telecom Operations Map® (eTOM)
October, 2008
Notice
No recipient of this document shall in any way interpret this document as representing a position or
agreement of the TeleManagement Forum (TM Forum) or its members. This document is a draft
working document of TM Forum and is provided solely for comments and evaluation. It is not a
Forum Approved Document and is solely circulated for the purposes of assisting TM Forum in the
preparation of a final document in furtherance of the aims and mission of TM Forum.
• Members of TM Forum are only granted the limited copyright waiver to distribute this
document within their companies and may not make paper or electronic copies for distribution
outside of their companies.
• Non-members of the TM Forum are not permitted to make copies (paper or electronic) of this
draft document other than for their internal use for the sole purpose of making comments
thereon directly to TM Forum.
• If this document forms part of a supply of information in support of an Industry Group Liaison
relationship, the document may only be used as part of the work identified in the Liaison and
may not be used or further distributed for any other purposes
Any use of this document by the recipient, other than as set forth specifically herein, is at its own risk,
and under no circumstances will TM Forum be liable for direct or indirect damages or any costs or
losses resulting from the use of this document by the recipient.
This document is governed by all of the terms and conditions of the Agreement on Intellectual
Property Rights between TM Forum and its members, and may involve a claim of patent rights by
one or more TM Forum members or by non-members of TM Forum.
Table of Contents
Notice.................................................................................................................................................................. 2
Table of Contents ............................................................................................................................................. 3
1. Getting Started .............................................................................................................................................. 4
1.1. Getting Started With the Business Process Framework (eTOM).zip........................................... 4
2. Overview of Business Process Framework (eTOM) Release 8.0 ......................................................... 5
2.1. Summary of changes in this release.............................................................................................. 6
3. Release Definition ......................................................................................................................................... 8
3.1. Document Release Description ..................................................................................................... 8
3.2. Model Release Description (if applicable) ..................................................................................... 9
4. Linkages to other Projects/Products....................................................................................................... 10
5. Administrative Appendix ........................................................................................................................... 11
5.1. Document History ......................................................................................................................... 11
5.1.1. Version History ...................................................................................................................... 11
5.1.2. Release History ..................................................................................................................... 11
5.2. About TM Forum .......................................................................................................................... 11
1. Getting Started
This document provides guidance on how to get started in using and applying the
Business Process Framework (eTOM), by describing the contents of the .zip files that
make up this release of the eTOM framework and the order in which the contained
documents should be read.
This release has been packaged up into two ZIP files. The purpose for this is to help
those who are not familiar with the Business Process Framework, identify where to
start. The two Zip files are as follows:
Getting Started with Business Process Framework Release 8-0.zip: This file
contains three documents that should be read in the order specified below.
2. GB921 Concepts and Principles - provides an overview of the SID, the SID
Framework, SID and eTOM mappings, as well as snapshots of key SID
model components
Business Process Framework Release 8-0 Addenda Files.zip: This file contains
all remaining addenda associated with the Business Process Framework. The reader
should identify the area of importance to him/her and select the appropriate file.
It should also be noted that the Business Process Framework model files for this
release are also available in a separate posting.
This Release 8.0 of the eTOM Framework builds on previous releases, with updates
in three main areas:
o Implementation of Recommendations of the previously-published TR143
“Building Bridges, ITIL & eTOM” to embed ITIL processes in eTOM
o Process updates affecting the “Billing” column in Operations, reflecting
updates from Global Billing Association work, through the Revenue
Management Team
o Introduction of a new GB921G document, “Guide to Applying the Business
Process Framework (eTOM)”, that provides advice and guidance for eTOM
users. This is a working document and is expected to evolve through review
and comment following this publication.
The eTOM Business Process Framework has grown to include a number of
components. The overall eTOM document set now includes:
3. Release Definition
The eTOM Model is represented in an XML file derived from the tool environment
used by the eTOM Team (Casewise Corporate Modeler). The intention is to provide
the model in as open a way as possible, recognizing the current limitations that apply
on interchange of models amongst process analysis tools generally. This is an
evolving picture, but to facilitate open use of the eTOM Model in a variety of tools, the
eTOM Framework (ie the process hierarchy as set out in GB912D) is also published
in other formats to ease interchange. These include a structured textual model,
captured as an MS Excel spreadsheet file, and a linked HTML structure that also
allows the eTOM Model to be explored with normal web browsers.
The Revenue Management updates are also an important step and integrate material
derived from the Global Billing Association following their merging into TM Forum
some time ago. There are downstream issues that will require further involvement
from other areas, such as TAM and SID (there have been preliminary discussions on
this), as the Revenue Management work progresses. Joint work between Revenue
Management and eTOM, and involving SID, TAM, and others, has been agreed.
5. Administrative Appendix
This Appendix provides additional background material about the TM Forum and this
document. In general, sections may be included or omitted as desired, however a
Document History must always be included..
automate their business processes in a cost- and time-effective way. Specifically, the
work of the TM Forum includes:
o Establishing operational guidance on the shape of business processes.
o Agreeing on information that needs to flow from one process activity to
another.
o Identifying a realistic systems environment to support the interconnection of
operational support systems.
o Enabling the development of a market and real products for integrating and
automating telecom operations processes.
The members of TM Forum include service providers, network operators and
suppliers of equipment and software to the communications industry. With that
combination of buyers and suppliers of operational support systems, TM Forum is
able to achieve results in a pragmatic way that leads to product offerings (from
member companies) as well as paper specifications.