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Garuda Indonesia
Garuda Indonesia (officially PT Garuda Indonesia (Persero) Tbk IDX: GIAA (http://www.idx.co.i
Garuda Indonesia
d/Home/ListedCompanies/CompanyProfile/tabid/89/KODE_Q/GIAA/language/en-US/Default.aspx)) is
the national airline of Indonesia. Named after the holy bird Garuda of Hinduism from the national
emblem of Indonesia, the airline is headquartered at Soekarno–Hatta International Airport in Tangerang,
near Jakarta. As of 11 December 2014, the airline is rated as a 5-star airline by the international airline
review firm Skytrax.[3] The air carrier was previously known as Garuda Indonesian Airways.
IATA ICAO Callsign
GA GIA INDONESIA
Founded in 1947 as KLM Interinsulair Bedrijf, the airline is now one of the world's leading airlines Founded 1 August 1947 as KLM Interinsulair Bedrijf
and the 20th member of the global airline alliance SkyTeam. It operates regularly scheduled flights to a
Commenced 26 January 1949 as Garuda Indonesian Airways
large number of destinations in Southeast Asia, East Asia, South Asia, the Middle East, Australia and
operations
Europe from its main hub in Jakarta, Soekarno–Hatta International Airport, as well as services to
Australia and Asia from Ngurah Rai International Airport (Bali) and a large number of domestic flights
Hubs
Kualanamu International Airport
from both Sultan Hasanuddin International Airport (Makassar) and Kualanamu International Airport
Ngurah Rai International Airport
(Medan).[4]
Soekarno–Hatta International Airport
At its peak in the late 1980s up to the mid-1990s, Garuda operated an extensive network of flights all over Sultan Hasanuddin International Airport
the world, with regularly scheduled services to Los Angeles, Paris, Rome, Fukuoka, Adelaide,
Secondary
Johannesburg, Cairo and other cities in Europe, Australia and Asia.[5] In the late 1990s and early 2000s, a Juanda International Airport
hubs
series of financial and operational difficulties hit the airline hard, which included the in-flight murder of a Sultan Aji Muhammad Sulaiman Airport
human rights activist,[6] causing it to drastically cut back services. In 2009, the airline undertook a five-
Focus cities
year modernization plan known as the Quantum Leap, which overhauled the airline's brand, livery, logo Adisucipto International Airport
and uniforms, as well as newer, more modern aircraft and facilities and a renewed focus on international
Sam Ratulangi International Airport
markets, and earning the airline awards such as Most Improved Airline, 5-Star Airline, and World's Best
Sultan Mahmud Badaruddin II International Airport
Cabin Crew.[7]
Frequent- GarudaMiles
The airline also operated a budget subsidiary Citilink, which provided low-cost flights to multiple flyer program
Indonesian destinations and was spun-off in 2012.[8]
Alliance SkyTeam
Fleet size 144
Destinations 133 (60 Domestic and 73 International)
Contents Company The Airline of Indonesia
slogan
History
Beginnings (1949-60s) Parent Indonesian Ministry of State Owned Enterprises
Continued growth (1970s-90s) company (60.51%)[1]
Difficult times (1996-2004)
Headquarters Garuda City Center Building Complex
Munir murder (2004-06)
European ban (2007-10)
M1 Street, Soekarno–Hatta International Airport,
Developments after lifting of ban (2010-) Tangerang, Banten, Indonesia[2]

Corporate affairs and identity Key people

Jusman Syafii Djamal (Chief Commissioner)
Presidents and CEOs
Branding and livery Pahala Nugraha Mansury (President Director and
Head office CEO)
Privatization
Revenue US$3.86 billion (2016)
Subsidiaries
Net income US$9.36 million (2016)
Destinations
Codeshare agreements and alliances Total assets US$3.74 billion (2016)
Explore and Explore-jet sub-brands
Total equity US$1.009 billion (2016)
SkyTeam
Employees 20,000 (March 2016)
Fleet
Current fleet Website garuda-indonesia.com (http://www.garuda-indonesia.
Historic fleet com/)
Services
Cabin
In-flight entertainment
Immigration On-Board (IoB)
Ticketing
Frequent-flyer program
Lounge
Executive Class lounge
First Class lounge
Sponsorships
Awards
Market share
Incidents and accidents
See also
References
External links

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History

Beginnings (1949-60s)
The earliest predecessor to Garuda Indonesia was KNILM, Royal Dutch Indies Airways, founded in 1928 during the Dutch colonial period;
despite the similar name, it was not a subsidiary of the main Dutch carrier KLM.[9] KNILM was dissolved in 1947, and its assets were
transferred to a new KLM subsidiary, KLM Interinsulair Bedrijf (KLM Interinsular Service), which was nationalized in December 1949.[9]

Douglas DC-3 Seulawah, the first
Garuda Indonesia aircraft on display
in Taman Mini Indonesia Indah,
Jakarta. It is a contribution from the
Acehnese people.
recognized as the airline's founding date.[11]
The name "Garuda" was derived from a Dutch poem written by a renowned Javanese scholar and poet Raden Mas Noto Soeroto; "Ik ben
Garuda, Vishnoe's vogel, die zijn vleugels uitslaat hoog boven uw eilanden", which means "I'm Garuda, Vishnu's Bird, that spreads its wings
high above the Islands". In Hindu mythology, Garuda is the name of Lord Vishnu's mount (vahana). The line was mentioned by Sukarno
during the Dutch–Indonesian Round Table Conference at The Hague, from 23 August to 2 November 1949.
In its current institutional form, Garuda Indonesia had its beginnings in the Indonesian war of independence against the Dutch in the late
1940s, when Garuda flew special transports with a Douglas DC-3. The first aircraft was a DC-3 known as Seulawah (Acehnese: "Gold
Mountain", or from Arabic Shalawah, means praise/worship) and was purchased for a sum of 120,000 Malayan dollars, which was provided
by the people of Aceh (notably local merchants).[10] The first commercial flight from Calcutta to Rangoon was made on January 26, 1949,
using a DC-3 Dakota aircraft with the tail number of “RI 001” and the name “Indonesian Airways”.The 26 January 1949 is generally

A second DC-3 entered service in 1949, which flew its first flight on December 28, carrying President Sukarno on a flight from Jakarta to
Yogyakarta, the first flight made under the name of "Garuda Indonesian Airways".[12] Throughout the revolution, Garuda supported national
interests, and often carried diplomats on its flights. The Burmese government helped the airline significantly during its beginnings. The
country's national airline, Union of Burma Airways, often chartered one of the airline's DC-3s for its own flights. Accordingly, upon Garuda's
formal joint incorporation with KLM on 31 March 1950, the airline presented the Burmese government with a DC-3 as a gift.

By the early and mid 1950s, the airline operated a fleet of 38 aircraft, which included 22 DC-3s, 8 Catalina seaplanes, and 8 Convair 240s, and
in 1956, the airline operated its first flight to Mecca with Convair aircraft, carrying 40 Indonesian pilgrims.[11]

The airline's fleet continued to grow throughout the 1960s, during which time the airline continued its expansion. It acquired three Lockheed A Garuda Indonesia Douglas DC-8
at Kai Tak Airport on 1967.
L-188 Electras in 1961, which supplemented its Convair CV-240 fleet, before taking delivery of its first jet aircraft, the Convair 990 Coronado,
in 1963, which allowed it to launch flights to Hong Kong.

In 1965, the airline took delivery of its first Douglas DC-8, and grew beyond the Asian market it was focused on, beginning scheduled flights to Amsterdam and Frankfurt via Colombo,
Bombay, and Prague. Rome and Paris became the airline's third and fourth European destinations, with flights stopping in Bombay and Cairo to refuel. Flights to the People's Republic
of China began that same year, with service to Canton via Phnom Penh, the first Indonesian airline to do so.

Continued growth (1970s-90s)

During the early 1970s, Garuda Indonesia took delivery of both the McDonnell Douglas DC-9 and Fokker F28 Fellowship for its short and
medium-haul operations. The airline went on to take delivery of 62 F28s, holding the title for the largest operator of the F28 in the world. In
1973, the airline took delivery of its first Douglas DC-10, giving it the capability to carry more passengers and fly longer flights, and it replaced
the DC-8 and Convair 990 fleet on flights within Asia and to Europe. The DC-10 would become an integral part of the Garuda fleet for the
years to come, outlasting the newer McDonnell Douglas MD-11s, before the type was finally retired in 2002. Afterwards, in 1980, the airline
took delivery of the first Boeing 747-200, complementing the DC-10 on high-capacity or long-range routes.

On 21 June 1982, Garuda became the launch customer of the Airbus A300B4-220FFCC, which was the first variant of the A300 capable of
Douglas DC-10-30 of Garuda
being operated with two pilots instead of three. By 1984, nine of these were in service, supplemented by 8 Douglas DC-10s, 24 Douglas DC-9s,
Indonesia at Amsterdam Airport in
1977 45 Fokker F-28s, and 6 Boeing 747-200s. In 1985 under Reyn Altin Johannes Lumenta, who had been CEO since 1984, Garuda made the
controversial decision to hire foreign brand consultants Landor Associates to create a new logo, livery and brand for the airline, a project that
was regarded as expensive and unnecessary at the time. However, this move was later on applauded as vital for the reputation and corporate
identity of Garuda Indonesia as the national airline.

Under Lumenta, Garuda also increased the number of flight frequencies and destinations, reduced ticket prices and collaborated with Merpati Nusantara Airlines, introducing flexible
tickets valid for both Indonesian airlines.[13][14]

In 1990, the airline took delivery of the Douglas MD-11s,[11] which gradually replaced the DC-10 on flights to Europe, and also allowed the airline to launch flights to Los Angeles via
Honolulu.[5] During this time, the airline operated a fleet of the aforementioned MD-11s, DC-10s, 747, Airbus A300 and Boeing 737-400, operating it to destinations throughout Asia,
Europe and North America. In 1994, the airline took delivery of its first Boeing 747-400 aircraft, which would go on to become a mainstay of its fleet until 2015, operating hajj flights and
high density short-haul routes, while the delivery of the first Airbus A330-300 in 1996 allowed more flexibility for the airline, as it was more fuel-efficient than the three and four engined
jets. That same year, the airline placed an order for six Boeing 777 aircraft,[15] due for delivery in 2000, however, a new series of challenges and difficulties was about to hit the airline.

Difficult times (1996-2004)

The late 1990s and early 2000s would prove to be a turbulent and difficult time for the airline; two separate accidents in 1996 and 1997 added to the problems being caused by the 1997
Asian financial crisis, resulting in a drastic reduction in operations, including the termination of service to the Americas and a massive scaling back of its European operations. Largely
due to historical links with the Netherlands, Garuda continued to operate flights to Amsterdam, Frankfurt and London after the initial cutbacks, although these flights were also
discontinued on 28 October 2004. The situation was exacerbated by the 11 September 2001 terrorist attacks in the U.S., the Bali bombings, the 2004 Indian Ocean earthquake and
tsunami, and the SARS scare, all of which contributed to a downturn in air travel and Indonesian tourism. As a result, its earlier order for the Boeing 777 was deferred, and so was an
order for 18 Boeing 737-800s to replace its ageing 737 Classic fleet.[15] However, by 2005, the airline had largely recovered from its economic problems, swapping its order for six Boeing
777-200ERs for 10 Boeing 787-8 Dreamliners in 2005,[15] but its operational problems would remain.[16]

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Munir murder (2004-06)

On 7 September 2004, the situation was worsened when human rights activist Munir Said Thalib, travelling to Amsterdam via Singapore on
Garuda Indonesia Flight 974, was assassinated by off-duty pilot Pollycarpus Priyanto, who slipped arsenic into his drink some time before the
departure of the flight's second leg to Amsterdam. He was reported to have felt unwell several hours after departure from Singapore, during
which time he was checked on by a doctor who happened to be on board, and moved to the business class cabin to sleep. He died
approximately two hours before arrival into Amsterdam, sparking an international controversy, during which time Priyanto, along with CEO
Indra Setiawan and deputy Rohainil Aini, were all convicted of his murder, although it has been alleged it was under orders from the
Garuda Indonesia Boeing 747-400
Indonesian State Intelligence Agency (BIN).[17][18][19] The airline was found negligent in failing to perform an emergency landing and was
at GMF AeroAsia Hangar 2
ordered to pay compensation to Munir's widow,[20] but failed to do so.[21]

European ban (2007-10)

In June 2007, the EU banned Garuda Indonesia, along with all other Indonesian airlines, from flying into any European countries,[22][23] following the crash of a Boeing 737-400 earlier
that year. With the support of the international aviation industry for all Indonesian airlines, the EU promised to review its ban and sent a team of experts, led by the European
Commission's Air Safety Administrator Federico Grandini to Indonesia to consider lifting the ban.[24] In August 2007, the transportation minister of Indonesia announced that the EU
would lift its ban hopefully sometime in October, stating that the ban was attributed to communication breakdown between the two parties and that discussions were in progress.

In November 2007, Garuda announced its intention to fly to Amsterdam from Jakarta and Denpasar with either Airbus A330 or Boeing 777 aircraft if the EU lifted its ban,[25] however,
on 28 November 2007, the EU stated that the safety reforms already undertaken were a step in the right direction for the EU to consider lifting the ban, but still did not satisfy the EU's
aviation safety standards, and thus, did not lift its ban.[26] The ban was lifted in July 2009,[27] after which Garuda began evaluating service to Amsterdam and other European
destinations, as well as the United States.[28]

Developments after lifting of ban (2010-)

Comparison between Garuda's
current and previous livery. Aircraft
on right is in the current livery; the
other two are in the airline's
previous livery. (2010)
Following the lifting of the EU ban against Garuda Indonesia and three other Indonesian carriers, the airline announced in July 2009 an
aggressive five-year expansion plan known as the Quantum Leap.[29][30] The plan involved an image overhaul, including changing the airline's
livery, staff uniform and logo, and nearly doubling the size of its fleet from 62 to 116.[29] The Quantum Leap also plans to boost passenger
annual numbers to 27.6 million in the same period, up from 10.1 million at the time of program launch through increasing domestic and
international destinations from 41 to 62.[29] Route expansions included Amsterdam, with a stopover in Dubai, in 2010. As of 2014, Garuda
flies to Amsterdam non-stop five times a week using a Boeing 777-300ER with continuing service to London, with the sixth weekly service to
be added by the end of 2015. Other European and American cities such as Frankfurt, Paris, Rome, Madrid and Los Angeles are being
considered for reopening.[31][32][33][34][35]
As part of the Quantum Leap, the airline refreshed its logo and redesigned its iconic livery in 2009, more than 20 years after the last
update.[36] New uniforms were introduced in 2010.[37] In 2010, the airline placed a firm order for six additional Airbus A330s at the 2010
Farnborough Airshow,[38] while it opened a new hub at Sultan Hasanuddin International Airport, Makassar, South Sulawesi to increase
services to the eastern part of Indonesia on 1 June 2011, its third after Jakarta and Denpasar[39]

During this time period, the airline also added additional frequencies to many of its international routes, including to Singapore, Bangkok, Beijing and Shanghai from Jakarta, while it
also added capacity to Denpasar-Seoul. It also re-opened routes, including Jakarta-Taipei in 2012.

At the Paris Air Show 2011, Garuda Indonesia announced a firm order of 25 Airbus A320s with an option for another 25.[40] All 25 Airbus A320s are to be used by their subsidiary,
Citilink[41] The airline's earlier order for the Boeing 787, made in 2005, was changed once more, due to the delays in the 787's entry into service, and Garuda opted to sign for 10 Boeing
777-300ERs instead, which it would take delivery of in 2013 to use on long-haul flights to Europe, and medium-haul flights within Asia, such as to Japan, China, Singapore and Saudi
Arabia, as well as short-haul domestic routes between Jakarta and Denpasar.

The airline made its debut on the Indonesia Stock Exchange in February 2011,[42] with the government of Indonesia retaining a majority of the shares. PT Trans Airways bought 10.9
percent stake of Garuda Indonesia unsold IPO shares from underwriters on 27 April 2012. The transaction was valued at Rp 1.53 trillion ($166.8 million).[43]

In 2014, the airline became one of seven airlines to earn the prestigious 5 star rating from Skytrax, marking the end of the 5-year Quantum Leap program.[3] Following this
announcement, Emirsyah Satar, who had been CEO for the past nine years, announced his resignation and retirement, and promoted former Citilink chief Arif Wibowo as his successor.

Following Wibowo's promotion, he began a "Quick Wins" cost-cutting drive to cut down on losses while boosting revenue through various measures, including cancelling unprofitable
routes and increasing staff efficiency.[44] Despite this, Wibowo remains committed to continue the airline's international expansion, especially once market conditions, such as the
weakening rupiah, improve. This was reaffirmed following the airline's announcement of its intent to order 90 new aircraft, from both Boeing and Airbus, worth $20 billion at list prices
at the 2015 Paris Air Show.[45]

Corporate affairs and identity

Presidents and CEOs

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Name From To
Dr. E. Konijnenburg 1950 1954
Ir. Soetoto 1954 1959
Marsekal Iskandar 1959 1961
Partono 1961 1965
Soedarmo 1965 1968
Wiweko Soepono 1968 1984

Reyn Altin Johannes Lumenta[13] 1984 1988

Soeparno 1988 1992

Wage Mulyono 1992 1995
Soepandi 1995 1998
Robby Djohan 1998 1999
Abdul Gani 1999 2002
Indra Setiawan 2002 2005

Emirsyah Satar[46] 2005 2014

Muhammad Arif Wibowo 2014 2017

Pahala Nugraha Mansury[47] 2017 incumbent

Branding and livery

Since its establishment, Garuda Indonesia has changed its branding and livery a few times. During the early years, Garuda color scheme was
simple logotype "Indonesia Airways" with blue lines and Indonesian flag. In the 1960s, Garuda introduced a red and white color scheme in
accordance to the Indonesian national identity and the Indonesian flag. Also in this period "Garuda Indonesian Airways" introduced a bird
logo: a triangle stylized eagle-like Garuda with red and white shield. The logo was painted on the vertical stabilizer of Garuda's fleet from 1961
to 1969. In the 1970s, a logotype with a unique font replaced the triangular eagle as Garuda's corporate identity, along with a new color
scheme consisting of a red and orange "hockey stick" line running along the aircraft's windows and vertical stabilizer. This livery used from
1969 to 1985.

In 1985, Garuda underwent a complete branding makeover, changing its name into "Garuda Indonesia" along with its color scheme, logo and
logotype. The new branding and livery was created by Landor Associates who also created the new iconic bird logo: the Garuda symbol with
five bent lines forming its wings.[48] The color scheme was changed completely to a deep royal blue and aqua color, said to be inspired by the
nature of Indonesia that was dominated by tropical greenery and seas when viewed from the air. The nationalistic red and white color scheme
was no longer used.

In 2009, a new branding initiative was launched through a new image, developed once again by brand consultant Landor Associates, a new
spin of the idea called "nature's wing".[48] Garuda has since replaced the old logo painted on its fleet vertical stabilizer with this new "nature's
wing" graphic of blue and aqua shades. The "nature's wing" graphic was inspired by the wings of tropical birds as well as the ripples of waves
upon the water. The iconic bird symbol designed by Landor 24 years earlier is still maintained as Garuda Indonesia's logo, with minor
The new Garuda Indonesia flight
changes, while the logotype now uses the Myriad Pro font. The new look is expected to be able to "Capture the Spirit of Friendliness and attendants' uniform, featuring
Professionalism of Indonesia". kebaya and parang gondosuli batik

To celebrate its 62 years of service on 26 January 2011, Garuda Indonesia painted 2 of its Boeing 737-800 aircraft with the retro liveries the
airline used in the 1960s and 1970s.

For the company slogan, there are several slogans that were used in the past:

Garuda Indonesia, Kini Lebih Baik (Now Better)

Garuda Indonesia, Permata Nusantara (Jewel of The Archipelago)
Garuda Indonesia, Nusantara Bangsa (The Nation Archipelago)
Garuda Indonesia, Bangga Bersamanya (Proud of You Together)
Garuda Indonesia, The Airline of Indonesia
The current slogan is:

Garuda Indonesia, Look Forward

Gallery of Garuda Indonesia logos

1985-2009
2009-present
1969-1985

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Gallery of Garuda Indonesia liveries

A Douglas DC-3 A Convair 990 at A Douglas DC-8-55 at Airbus A330-300 at Boeing 737-800 with blue
Amsterdam Airport Paris–Le Bourget Airport McDonnell Douglas DC- Ngurah Rai International and white color scheme
Seulawah RI-001, with 10 in 1985 with red and
simple "Indonesia Schiphol in 1965 with in 1970 with Garuda Airport in 2005 (1985- livery at Perth Airport
triangular bird logo (1961- logotype (early 1970s orange color scheme 2009) (2009–present)
Airways" logotype, (1969-1985)
Indonesian flag and blue 1969) transition livery)
lines (1949-1961)
This set of images shows the evolution of Garuda Indonesia's livery.

Head office
Garuda Indonesia has its head office at Soekarno–Hatta International Airport in Tangerang, Banten, Indonesia,[49][50] near Cengkareng and near Jakarta.[51] The head office is the
Garuda Indonesia Management Building, located within the Garuda Indonesia City Center. The about 17,000-square-metre (180,000 sq ft) head office facility is on a 5-hectare (12-acre)
plot of land. As of 2009, the head office houses the Garuda management and about 1,000 employees from various units. Indonesian President Susilo Bambang Yudhoyono opened the
current Garuda head office in 2009.[52] The previous head office was located in the city center of Jakarta, in Central Jakarta.[52][53][54]

Privatization
Garuda Indonesia had announced that its subsidiary, GMF AeroAsia would be listed in Indonesia Stock Exchange in 2008. However, due to financial crisis in 2008, GMF delayed IPO
until 2009. The Ministry of State-Owned Companies (Kementrian BUMN) also had announced a plan to privatize Garuda, that opened a possibility to offer its shares publicly. Garuda
Indonesia aimed to list on 11 February 2011, for an Initial Public Offering.[55] Government of Indonesia has confirmed the IPO price of Garuda Indonesia at Rp.750 per share and also cut
offering size to 6.3 billion shares only from 9.362 billion planned before.[56]

Subsidiaries
Garuda Indonesia’s subsidiaries include:

Garuda Indonesia Group[57][58]

Group's Equity
Company Type Principal activities Country
Shareholding
Citilink Subsidiary Low-cost airline Indonesia 100%
GMF AeroAsia Subsidiary Aircraft Maintenance Indonesia 100%
Travel, hotel, transportation and
PT. Aerowisata Subsidiary Indonesia 100%
catering services
PT. Sabre Travel Network Indonesia (Previously
Subsidiary Computer reservation provider Indonesia 100%
Abacus)[59]

PT. Gapura Angkasa Subsidiary Ground handling service Indonesia 58,75%[60]

PT. Aero Systems Indonesia Subsidiary IT provider and solutions Indonesia 100%
Strategic Business
Cargo Garuda Indonesia Cargo Indonesia 100%
Unit
Strategic Business
Garuda Sentra Medika Aircrew health services Indonesia 100%
Unit

Destinations
Garuda Indonesia operates flights to 133 destinations in 14 countries, with approximately 500 daily departures from its hubs at Jakarta, Denpasar, Medan and Makassar. The airline
serves 3 continents Asia, Australia and Europe with its fleet of 140 aircraft, to destinations such as Singapore, Shanghai, Tokyo, Amsterdam and London, and although it has rapidly
expanded its route network since the Quantum Leap began in 2009, the airline still does not fly to several major cities, such as Manila and Ho Chi Minh City, and despite the airline
repeatedly stating its intention to fly to Manila, a time frame has not been given.[61]

On 13 October 2009, the airline announced it would resume flights to Europe for the first time following its removal from the E.U. blacklist. It commenced flights between Jakarta and
Amsterdam in June 2010, initially with a refueling stop in Dubai.[62] On 2 December 2012, after agreeing to a codeshare agreement with Etihad Airways, the airline changed the refueling
stop to Abu Dhabi.[63] After the delivery of its Boeing 777-300ER aircraft in 2013, the airline removed the Abu Dhabi refueling stop, and commenced non-stop service to Amsterdam, as
the longest flight operated by the airline, and consequently ending flights to Abu Dhabi, leaving Etihad as the sole operator between Jakarta and Abu Dhabi.[64] On 8 September that
year, the airline extended its Amsterdam flight with continuing service to London Gatwick.[65][66]

In 2011, Garuda flew 17.1 million passengers up 39% from the previous year, while the total revenue jumped 38% to Rp27.1 trillion ($2.95 billion). Composition of passengers on
domestic routes and international routes was 81% versus 19% respectively.[67]

On 31 March 2016, Garuda Indonesia inaugurated its first flight from Singapore Changi Airport to London Heathrow, using Boeing 777-300ER.

In mid 2016, Garuda announced its intention to resume service to Mumbai from Jakarta. This service is opened on 12 December 2016 via Bangkok using Boeing 737-800 NG.[68]

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On 12 September 2016, Garuda Indonesia announced its intention to resume service to Los Angeles via Tokyo-Narita using a Boeing 777-300ER from Jakarta after the Federal Aviation
Administration (FAA) granted a Category 1 rating to Indonesia. This is slated to start in November 2017.[69] The last time Los Angeles was served was in 1997.[70] As of 2018, however, the
plan is yet to be realized.

On February 2017, Garuda Indonesia announced that the airline will resume flights to Moscow and Manila using wide body aircraft Airbus A330-200. This flight is planned to be
resumed in 2018.

Codeshare agreements and alliances

Codesharing has allowed Garuda Indonesia to expand services into Western Europe and the Middle East. In 2009, Garuda Indonesia expressed an interest in joining the SkyTeam airline
alliance, which would make it the second airline in Southeast Asia to join after Vietnam Airlines. Membership would open SkyTeam's network to Indonesian, Australian, and New
Zealand markets, which it lacked connectivity to. In December 2009, three SkyTeam members – Korean Air, KLM, and Delta Air Lines (China Airlines joined as fourth member to
support Garuda after its 2011 SkyTeam inclusion)[71] – committed to supporting Garuda Indonesia to join SkyTeam. This made Garuda Indonesia eligible to apply for membership in the
alliance. On 23 November 2010, Garuda Indonesia signed an agreement to join SkyTeam. The airline became the 20th member of the alliance on 5 March 2014.[72]

On 19 June 2007, Garuda Indonesia and Hainan Airlines began codesharing in a bid to strengthen both airlines' marketing positions in Indonesia and People's Republic of China.[73]
In this agreement, Garuda Indonesia will be the operating partner on the Jakarta-Beijing (vv) service, flying five times a week using a new A330-200.
An interline agreement between Garuda Indonesia and Australian airline Virgin Blue was confirmed in November 2007. This facilitates travel for passengers connecting from a Virgin
Australia domestic flight to a Garuda Indonesia international service departing from either Sydney, Melbourne or Perth.[74]
In June 2008, it was announced that Garuda Indonesia would increase services between Australia and Bali. From 25 June, Garuda Indonesia added an extra flight between Darwin
and Denpasar, bringing the total number of services to three per week. Additionally, a fourth flight from Melbourne to Denpasar began on 22 July. On 2 September, another extra
service departed from Melbourne to bring the total number of flights per week to five, and a sixth flight left from Sydney. This extra capacity was in response to an increase in the
number of Australians who traveled to Bali in the first quarter of 2008, marking a resurgence in Balinese tourism, which was hit hard by the 2002 and 2005 Bali bombings.[75]
In August 2008, a codeshare agreement between Singapore Airlines and the airline on route between Singapore and Denpasar was established. Singapore Airlines is the operating
carrier.
A partnership agreement with Etihad Airways was announced on 16 October 2012. The partnership includes a codeshare agreement for a total of 36 flights between the two airlines;
subject to Government Regulatory Approval. Reciprocal Frequent Flyer programmes were also part of the agreement, allowing passengers to earn miles flying both Garuda
Indonesia and Etihad Airways. Garuda Indonesia subsequently shifted its Dubai operations to Abu Dhabi as to compliment the agreement.[63][76]
During the APEC summit on 7 October 2013, a codeshare agreement between Garuda Indonesia and Aeroméxico was announced, allowing passengers to travel from Jakarta to
Mexico City via Tokyo and vice versa. Under the codeshare agreement, Aeromexico would place its flight numbers on Garuda Indonesia's Jakarta-Tokyo flights while Garuda
Indonesia would place its flight numbers on Aeromexico's Tokyo-Mexico City flights.[77]
On 19 November 2013, a codeshare agreement was announced between Garuda Indonesia and Jet Airways of India. Under the codeshare agreement, Jet Airways would place its
flight numbers on Garuda Indonesia flights between Jakarta and Singapore while Garuda Indonesia would place its flight numbers on Jet Airways flights between Singapore and
Mumbai, Delhi and Chennai. The two airlines also announced a reciprocal Frequent Flyer programme partnership, allowing passengers to earn miles flying both Garuda Indonesia
and Jet Airways.[78]
On 19 December 2013, Garuda Indonesia and Japan's All Nippon Airways announced a partnership agreement encompassing codeshare flights as well as reciprocal Frequent
Flyer programmes. Under the codeshare agreement, ANA passengers arriving in Jakarta would be able to transfer to 10 destinations in Indonesia on board Garuda Indonesia
flights, while Garuda Indonesia passengers arriving in Tokyo or Osaka would be able to transfer to 11 destination in Japan on board ANA flights.[79]
Garuda Indonesia codeshares with the following airlines:[80]

Aeroflot Delta Air Lines Oman Air

Aeroméxico Etihad Airways Philippine Airlines
Air Europa Hong Kong Airlines Royal Brunei Airlines
Air France Jet Airways SilkAir
All Nippon Airways Kenya Airways Singapore Airlines
Bangkok Airways KLM Turkish Airlines
China Airlines Korean Air Vietnam Airlines
China Eastern Airlines Malaysia Airlines XiamenAir
China Southern Airlines Myanmar Airways International

Explore and Explore-jet sub-brands

As Indonesia's flag carrier, Garuda Indonesia tries to connect many parts of Indonesia to support the government's "Indonesian
Interconnectivity" program. However, there are many remote and smaller airports that cannot be reached by Garuda Indonesia's fleet of Boeing
737-800s. This is caused by the lack of airport infrastructure in smaller cities and remote areas, such as insufficient runway length that mostly
less than 1,600 meters.

In line with its Quantum Leap plan, Garuda Indonesia ordered brand-new Bombardier CRJ1000 and ATR 72 to reach smaller airports from
Garuda's hub like Ngurah Rai International Airport, Sultan Hasanuddin International Airport, and Kualanamu International Airport. On 25
An Explore-jet CRJ1000 landing November 2013, Garuda Indonesia has launched its new sub-brands "Explore" and "Explore-jet", for servicing perintis ("pioneer") lines
at Christmas Island Airport on its
traditionally served by other airlines — (dormant) Merpati Nusantara Airlines and also its competitor Wings Air.
weekly service from Jakarta
(February 2017)
SkyTeam
On 5 March 2014, Garuda Indonesia officially joined the SkyTeam alliance and became its 20th member. The inclusion of Garuda Indonesia adds 40 new destinations to SkyTeam’s
global network and strengthens the alliance presence in Southeast Asia and Australia. To commemorate the event, the airline repainted an Airbus A330-300 (PK-GPF) a Boeing 737-800
(PK-GMH), a Boeing 777-300ER (PK-GII), and a Bombardier CRJ1000 NextGen (PK-GRA) with the "SkyTeam" Grey livery.[81] With the arrival of Garuda Indonesia to SkyTeam, a
variety of facilities are given as including SkyPriority, as well as changing its current frequent flyer membership into GarudaMiles. In addition, Garuda was connected with 140 new
destinations and also teamed up with the world's major airlines, such as KLM, Air France, Delta Air Lines, Aeroflot, China Airlines, Korean Air, Aeroméxico and Saudia, as well as
XiamenAir.[82]

Fleet

Current fleet

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Boeing 737-800 (PK-GMH) taxiing

with Boeing 777-300ER (PK-GII) in
background at Soekarno-Hatta
International Airport (2017). Both
aircraft are wearing SkyTeam
liveries.

Garuda Indonesia's Current Fleet

ATR 72-600, used in pioneer

routes for airports unable to
Boeing 737-800, used almost Airbus A330-200, used Airbus A330-300, used Boeing 777-300ER, the Bombardier CRJ1000, used handle jet aircraft.
in all domestic and regional primarily on medium and long primarily on medium and long Flagship type of the airline, in pioneer routes for airports
routes haul routes and some haul routes and some used mostly on long haul still capable of handling jet
domestic routes domestic routes as well as routes and some short haul airliners.
Umrah and Hajj flights

All of Garuda Indonesia's aircraft are maintained by GMF AeroAsia.[83] The Boeing customer code for Garuda Indonesia is U3, which appears in their aircraft designation as a suffix, such
as 737-8U3 and 777-3U3ER.

The airline utilizes the Boeing 777-300ER on flights from Jakarta to Singapore, Tokyo, Amsterdam, London, Medina and Jeddah, as well as a domestic route from Jakarta to Denpasar
and from Denpasar to Tokyo, Shanghai and Beijing; the Airbus A330-200 on flights from Jakarta to Osaka, Hong Kong and Seoul, as well as from Padang and Makassar to Jeddah, and
Surabaya to Jeddah and Medina, as well as other Indonesian destinations; the larger Airbus A330-300 for medium-haul flights from Denpasar to Sydney, Melbourne, Seoul, Osaka,
Perth, Guangzhou and Hong Kong, as well as from Jakarta to Beijing, Shanghai, Sydney and Melbourne, and other Indonesian destinations, as well as for Umrah and Hajj flights; the
Boeing 737-800 on most domestic and regional routes from Jakarta to Bangkok, Singapore, Kuala Lumpur, Mumbai, Perth and Guangzhou, as well as Denpasar to Chengdu and
Singapore, Surabaya and Medan to Singapore; the Bombardier CRJ1000 NextGen on regional flights and charter flights to airports incapable of handling the newer 737-800, replacing
the older Boeing 737 Classic aircraft. The ATR 72-600 turboprop entered service at the end of 2013, serving new inter-island routes to airports in the eastern part of Indonesia that
cannot handle jet aircraft, routes that are traditionally served by other airlines.[84]

Garuda plans to retire and return its oldest Boeing 737-800 planes (PK-GEx registration, 3 aircraft) to their lessors by 2021, while its original six A330-300 aircraft delivered in the
1990s (PK-GPA, C-G) have been refitted in an all-economy configuration for high density domestic, charter, Umrah and Hajj routes. The airline has plans to take delivery of more new
aircraft in the future, with an order for 50 Boeing 737 MAX 8 aircraft (46 new, 4 conversions from existing -800 order)[85] announced on 12 October 2014, and signing a Letter of Intent
(LoI) to purchase 90 new aircraft from Boeing and Airbus (30 737 MAX 8, 30 A350-900 XWB, 30 787-9 Dreamliner) worth $20 billion at list prices at the Paris Air Show 2015.[86]
Garuda has also signed on the dotted line for 14 Airbus A330-900neo aircraft with 7 A330-300 cancellations, first reported during the Singapore Airshow. On April 19, 2016, Garuda
confirmed their order for 14 A330-900neo aircraft.

On October 5, 2017, Garuda operated their last 747 service after PK-GSH touched down in Makassar from Medina as Garuda Indonesia Flight 1444, a returning Hajj flight. It was then
ferried to Jakarta the following day for retirement.

Starting late-2017, Garuda has announced to started reconfiguration of their 737-800 aircraft, in which a row of Business Class seats were removed to create an additional two rows of
Economy, therefore an 8J/162Y configuration for a total of 170 seats. This is being done as part of a string of cost-cutting measures.

As of December 2017, the Garuda Indonesia fleet consists of the following aircraft:[87]

Garuda Indonesia Fleet

Passengers
Aircraft In Service Orders Notes
F C Y Total
Airbus A330-200 7 — — 36 186 222
— 360 360
Airbus A330-300 17 — — 36 215 251 PK-GPF in SkyTeam livery.
24 263 287
Airbus A330-900neo — 14 TBA First delivery will start in 2019.[88]
ATR 72-600 16 9 — — 70 70 Operated under the Explore subbrand.
— 12 144 156 PK-GMH in SkyTeam livery.
Boeing 737-800 73 — PK-GFM in 1949-1966 livery.
— 8 162 170 PK-GFN in 1966-1985 livery.
First delivery begins in December 2017.
Boeing 737 MAX 8 1 49[89] — 8 162 170
1 more due in 2018, rest fleet will delivery from 2020 to 2024.[90]

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Boeing 777-300ER 10 — 8 38 268 314 PK-GII in SkyTeam livery.
— 26 367 393
Operated under the Explore Jet subbrand.
Bombardier CRJ-1000 18 — — — 96 96
PK-GRA in SkyTeam livery.
Total 142 72

Historic fleet

Previously operated[91]
Aircraft Introduced Retired Notes
Launch customer.
Airbus A300B4-200FF 1982 2002
One crashed at Medan as flight 152.
Airbus A300-600R 1990 2001
Boeing 737–300 1989 2015 Replaced by Boeing 737-800 and Bombardier CRJ1000 NextGen.
Replaced by Boeing 737-800.
Boeing 737–400 1992 2012 Two sold to the air force as VIP transport aircraft.
One was written off in Yogyakarta as flight 200.
Replaced by Boeing 737-800 and Bombardier CRJ1000 NextGen.
Boeing 737–500 1997 2016
Last aircraft sold to the air force as VIP transport aircraft.
Boeing 747–200 1980 2002 Replaced by Boeing 747-400.

Boeing 747–400 1994 2017[92] Replaced by Boeing 777-300ER.

Consolidated PBY-5A Catalina 1950 1953

Convair 240 1950 1965
Convair 340 1952 1968 The first Hajj flight was operated by this aircraft.
Convair CV-440 1956 1970
First jet aircraft in fleet.
Convair CV-990 1962 1975
One crashed at Bombay.
de Havilland Heron 1952 1956 Launch customer.
Douglas DC-3 1949 1970 First aircraft model in the fleet.
Douglas DC-8-50 1966 1980
Fokker F27-200 1967 1975 One crashed at Lampung.
Replaced by Fokker F28 Mk-3000.
Fokker F28 Mk-1000 1969 1983
3 crashed in 1975-1982.
Fokker F28 Mk-3000 1973 1998 Launch customer.
Fokker F28 Mk-4000 1978 2001
Lockheed L-188 Electra 1960 1977 One crashed at Manado as flight 708.
Replaced by Boeing 737s.
McDonnell Douglas DC-9-30 1970 1993 One hijacked as flight 206.
One preserved for display use.
One was written-off in Fukuoka as flight 865.
McDonnell Douglas DC-10-30 1973 2005[93]
Currently stored in Jakarta.
McDonnell Douglas MD-11 1990 1998

Services
Garuda Indonesia is a full-service airline featuring economy, business and first classes. The airline began to introduce new premium products and services with the arrival of the Airbus
A330-200 and Boeing 737-800 aircraft. First class cabins were introduced in 2013 on board the Boeing 777-300ER with Wi-Fi and telecommunication services on board.[94]

Cabin
First class

First class is available on 2 Boeing 777-300ER (PK-GIF and PK-GIG), featuring 8 suites arranged in a 1-2-1 configuration. The first class suites are fitted with 24" AVOD screen and seats
that converts into a bed, as well as a touchscreen seat controller. A new chef-on-board service has been introduced. First Class passengers can use in-flight Wi-Fi connectivity at no extra
cost. It has a seat pitch of 82 inches and a seat width of 22 inches.[95][96][97]

Executive Class[98]

Executive Class, Garuda's business class product, is available on all aircraft except the ATR 72-600, the Bombardier CRJ1000, and the older A330-300.

The new Executive Class cabin on-board Garuda's Boeing 777-300ERs are fitted with EADS Sogerma flat-bed seats arranged in a staggered 1-2-1 configuration; allowing for direct aisle
access to all Executive Class passengers. These seats feature a 74" seat pitch, 15" AVOD screen, USB ports, in-seat laptop power supply, and personal reading light. Turndown service is
also offered.

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Factory fresh Airbus A330-300 delivered from 2016 onwards will feature a new-generation business class based on the B/E Super Diamond
seat, featuring all-aisle access, in a staggered 1-2-1 configuration, a 180 degree recline, more storage space, a new 16 inch touch-enabled
entertainment screen, and touchscreen seat controls, along with an all new Panasonic eX3 inflight entertainment system. However, the seat
count decreases from 36 to 24.[99]

Garuda Indonesia Boeing 777-
300ER Business Class
On-board other Airbus A330s, the Executive Class cabin feature fully flat-bed seats on all -200s and 7 -300s (delivered between 2013 and
2015). However, there are no Executive Class seats onboard 6 older A330-300s. The flat bed seats feature fully flat beds with up to 74" seat
pitch. Seats are equipped with personal AVOD In-Flight Entertainment System (IFE), USB ports, in-seat laptop power supply, and personal
reading light. Executive Class seats onboard these are configured in a 2-2-2 configuration, allowing for either a window seat or an aisle seat.
Garuda's newer Boeing 737-800 aircraft also features a reclining Executive Class product with 42" seat pitch in a 2-2 layout, equipped with an
in-seat laptop power supply, personal 9-inch touch-screen & handset activated AVOD In-Flight Entertainment, and personal reading light.

A range of hot and cold beverages are available, along with snacks and/or meals, depending on the length of the flight. Wine and beers are also offered on international flights. In July
2011, Garuda Indonesia launched the Indonesian Rijsttafel service in Executive Class as part of its signature in-flight services.[100] This signature dining service introduces the passengers
to a wide array of Indonesian cuisine in a single setting, as part of the Garuda Indonesia experience. This in-flight Indonesian Rijsttafel includes varieties of Indonesian signature dishes;
choices of nasi kuning or regular steamed rice, accompanied with choices of dishes such as satay, rendang, gado-gado grilled chicken rica, red snapper in yellow acar sauce, fried shrimp
in sambal, potato perkedel and tempeh, along with krupuk or rempeyek crackers.[101]

Garuda currently installed their new super diamond seat with 1-2-1 config on 4 A330-300(PK-GPZ,PK-GHA,PK-GHC,PK-GHD) which operating mainly from Denpasar

Economy Class

Economy Class seats are available on all Garuda Indonesia aircraft. Seat configuration is 2-2 on the Explore branded aircraft, 3-3 on the 737, 2-4-2 on the A330 as well as 3-3-3 on the
777. Despite the increasing popularity of the 3-4-3 configuration onboard the 777, Garuda has opted to stay 9-abreast on all 777s. Seat widths range from 17 inches onboard all 737,
ATR72 and CRJ1000, to over 18 inches onboard the A330 and 777. Seat pitch is 30 inches on the ATR 72 and Bombardier CRJ1000 aircraft, 31-32 inches on the 737, 32-33 inches
onboard the 777, and 33-34 inches onboard the A330. Seat-back inflight entertainment is offered on all 737s(except PK-GEM,PK-GEN,PK-GEP) and all A330s and 777s. With the
exception of four newest A330 aircraft (which features an 11.1 inch touchscreen), every seat has a 9 inch seat-back touchscreen.

In-flight entertainment
In-Flight Entertainment (IFE) is available on board most Garuda Indonesia aircraft: all A330, all 777 and all but 3 737-800s.

Garuda's Boeing 777-300ER, Airbus A330s, and newer Boeing 737-800 aircraft are equipped with Audio video on demand In-Flight Entertainment System in all classes. The Economy
Class on these aircraft features a 9-inch LCD touch-screen, while the Executive Class features a 9-inch, 11-inch and 15-inch touch-screen LCD in Garuda's Boeing 737-800, older Airbus
A330-200, and all remaining Airbus A330 series and 777 aircraft respectively. In Executive Class on board the Airbus A330-300 and newer A330-200 aircraft, the screens are located on
the seat backs or in the armrest of bulkhead rows, while in the older Airbus A330-200 aircraft and Boeing 737-800s, the screens are stowed in the armrest. In Economy Class, they are on
the seat back.[102]

Garuda introduced a new intuitive IFE user interface onboard their factory fresh A330s from 2016 onwards. These come with an 11-inch touchscreen in Economy with a touchpad
controller, and a 16-inch touchscreen in Business with a 4.7-inch touchscreen remote.

Newspapers and magazines are provided to all passengers on board all flights.[103] 6 international television channels are available on board the Boeing 777-300ER.[104]

Immigration On-Board (IoB)

Immigration on Board (IoB) is a special service created by Garuda Indonesia to provide more convenience for their passengers traveling to Indonesia. With this service, in cooperation
with the Directorate General of Immigration, an agency under Indonesian Ministry of Law and Human Rights, Garuda Indonesia passengers on certain long haul flights can complete
their immigration process on-board before landing and disembarking.

By utilizing this service, Garuda Indonesia passengers will no longer have to queue at the immigration counter upon arrival at Ngurah Rai International Airport in Denpasar or
Soekarno–Hatta International Airport in Jakarta, affording passengers the benefit of saving their time.[105][106]

This services is no longer available

Ticketing
A Jakarta-based 24-hour call center is available for local customer access where payment can be made by credit cards, internet/mobile
banking or transfer via ATM. Recently online booking from their website is also possible with payment can be made online with credit cards
from select countries.

In April 2011, Garuda Indonesia announced plans to develop online sales. Garuda Indonesia had cooperated with Visa and MasterCard to
develop an online credit card payment system, allowing customers to use PayPal. Debit card payments may be processed with Bank Mandiri,
BCA or BII.[107][108]
Garuda Indonesia Ticket Sales
Counter at Soekarno–Hatta
Frequent-flyer program International Airport ( Not available
from March 1, 2015 )
Garuda Frequent Flyer, Garuda Indonesia's frequent-flyer program was launched in September
1999.[109] In 2005, Garuda Indonesia relaunched its Garuda Frequent Flyer (GFF) with a new look,
GarudaMiles logo. benefits and services. The new program allows members to earn miles on domestic and international flights and has four tiers of membership
covering GFF Junior, Blue, Silver, Gold, and Platinum status levels. Since June 2011 Garuda Indonesia launched a joint frequent flyer program
with Korean Air. Members of the Garuda Frequent Flyer (GFF) program and Korean Air’s SkyPass program will benefit from the cooperation by
accruing mileage for flying both Korean Air and Garuda or any Garuda–Korean Air code share flights.[110]

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From 27 March 2014, due to joining SkyTeam, Garuda Indonesia announced that Garuda Frequent Flyer renamed as GarudaMiles.[111][112] Currently, GFF Gold and Platinum members
whose membership expires in February, are being sent their new card under GarudaMiles, with other GFF members following soon.[113] Before joining SkyTeam, GFF members could
earn/redeem their miles with (besides Garuda & Citilink) Korean Air, Etihad Airways, Air France-KLM (Flying Blue), and Jet Airways. They do also operated another Frequent Flyer
which is Flying Blue since 2015.[114]

Lounge

Executive Class lounge

The Garuda Executive Lounge is open to passengers travelling in Executive Class, as well as those
holding a Gold or Platinum Garuda Frequent Flyer card. Starting in 2011, passengers with an
Executive Card Plus card or Garuda Indonesia Citibank credit card can no longer gain access to the
lounge. Lounges are located at Soekarno–Hatta International Airport and throughout Indonesia,
offering food and drinks, wireless internet, showers, meeting rooms and business services.[115]

Executive Lounge at Terminal 3 of First Class lounge

Soekarno-Hatta Airport
Garuda Indonesia First Class Lounge is located only in Soekarno–Hatta International Airport.The
Garuda Indonesia Executive Lounge
lounge's facilities including favorite reading materials, a small library, a cigar room, kitchen,
at Hang Nadim Airport
Prayer room (Musholla), nursery room, disabled toilet, showers and a self-played piano. The lounge is also providing selected foods and
beverages.

Sponsorships
Garuda Indonesia was the official sponsor of the 2011 Southeast Asian Games and 2018 Asian Games. Garuda Indonesia also support the "Wonderful Indonesia" tourism campaign by
placing the "Wonderful Indonesia" logo in their promotion materials as well as on the hull of their fleet.[116]

In July 2012, Garuda Indonesia signed a 3-year sponsorship deal with Premier League club Liverpool FC. The agreement gives Garuda
Indonesia the right to be the Official Partner of Liverpool Football Club and the Official Global Airline Partner of Liverpool Football Club. In
addition, a six-minute advertisement video of Garuda Indonesia will be broadcast during matches held at the Liverpool FC home ground,
Anfield, for the 2012-2014 season.[117][118]

Garuda, along with the Indonesian Tourism Board Wonderful Indonesia, would be a sponsor of The Amazing Race Asia 5. Garuda Indonesia Airbus A330-300
in Liverpool FC onboard marking at
Liverpool John Lennon Airport
Awards
In 2010, the Center for Asia-Pacific Aviation (CAPA) named Garuda Indonesia as Asia's leading service quality airline. Skytrax awarded the airline the World's Most Improved in 2012.
This is the beginning of a string of accolades recognizing the success of the airline Quantum Leap program. Roy Morgan survey named Garuda Indonesia the Best International Airline
surpassing several distinguished airlines, such as: Singapore Airlines, Emirates and Air New Zealand with 91% of respondents gave a 'very satisfied' rating.[119] The airline achieved
Platinum level recognition from the League of American Communications Professionals (LACP) on its annual report.[120] In July 2012, Garuda Indonesia was recognized as the World’s
Best Regional Airline by the global airline review and ranking consultancy, Skytrax.[121]

In 2013, Skytrax awarded Garuda Indonesia the world's best economy class for its service and product at the Paris Airshow 2013. For the first time, Garuda Indonesia ranked 8th in the
Skytrax "The World’s Top 10 Airlines". During the "Passenger Choice Award 2013" held in September 2013 in Anaheim, California, organized by "Airline Passenger Experience
Association (APEX)", Garuda Indonesia was distinguished as the "Best in Region: Asia and Australasia".[122]

In July 2014, Skytrax awarded Garuda Indonesia "The World’s Best Cabin Staff" recognition. The award was based on a global customer satisfaction survey conducted on 18 million
passengers between the period of August 2013 and May 2014. The recently launched First Class, on Boeing 777-300ER, was ranked the 9th world's best first class, the 6th world's best
first class seat, and the 3rd world's best first class amenity kits by Skytrax in 2014. Overall, Garuda Indonesia was ranked 7th on the 2014 Skytrax "Best Airlines Awards", an
improvement from the 8th position in 2013.[123]

In September 2014, APEX (Airline Passenger Experience Association) awarded Garuda Indonesia as "Best Airline in Asia & Australasia" at the 2014 Passenger Choice Award; along with
Cathay Pacific, EVA Air, Korean Air, and Singapore Airlines.[124] In the same month, Garuda Indonesia also got Gold Award from the Pacific Asia Travel Association (PATA), for their
immigration on board (IOB) service and their service quality and it is called as "Garuda Indonesia Experience".[125]

In December 2014, Garuda Indonesia was awarded as a "5-Star Airline" by Skytrax; along with Singapore Airlines, Cathay Pacific, Qatar Airways, Hainan Airlines, Asiana Airlines, and
All Nippon Airways.[126][127]

In June 2015, Garuda Indonesia was awarded with "The World's Best Cabin Crew" by Skytrax for the second time.[128]

In July 2016, Garuda Indonesia was awarded with "The World's Best Cabin Crew" by Skytrax for the third consecutive year.[129]

In August 2016, the airlines was awarded by Skytrax as "The Most Loved Airline", with score of 85% customer satisfaction.[130]

In June 2017, Garuda Indonesia was awarded with "The World's Best Cabin Crew" by Skytrax for the fourth consecutive year.[131]

In November 2017, Garuda Indonesia was recognized as "The World's 8th Best Airline For Business Travel" by the CEOWORLD magazine.[132]

Market share
For most of modern Indonesian history, Garuda Indonesia has dominated the Indonesian air travel market share. However, started in 2000, Lion Air started to grow and become a
serious rival in domestic air travel in Indonesia. By mid 2015, Lion Air rules Indonesia's domestic air travel market share by 41.6 percent, while Garuda Indonesia came in second with
23.5 percent share. Sriwijaya Air came in third with a market share of 10.4 percent, followed by Garuda's low-cost subsidiary Citilink (8.9 percent) and Lion Air's regional flight service
Wings Air (4.7 percent). Indonesia AirAsia, a unit of the Malaysian budget airline, had a 4.4 percent market share.[133]

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Overall, Indonesian domestic air travel business is overwhelmingly ruled by two groups; Lion Air group and Garuda Indonesia group. By mid
2015, Lion Air group accounted for 43.17 percent of market share, while Garuda Indonesia group had a 37.08 percent market share.[134]

For international routes, Garuda Indonesia has identified four airlines that became the benchmark to improve their service and to compete to be
the world's best airline. The serious rivals for Garuda Indonesia's international routes are Singapore Airlines, Qatar Airways, Emirates and Cathay
Pacific.[135]

Incidents and accidents

On 3 February 1961, a Douglas DC-3 operating flight 542 went missing while flying over the Java Sea. All 5 crew and 21 passengers on
board were believed to have perished.[136]
On 1 January 1966, two Garuda Douglas DC-3s (PK-GDE and PK-GDU) collided mid-air while on approach into Palembang Airport, Aviation market share in
Indonesia and crash into a swamp. All 34 occupants (17 on both aircraft) are killed in the accident.[137][138]
Indonesia (2015)[133]
On 16 February 1967, Garuda Indonesia Flight 708 crashed on landing at Manado, capital of the North Sulawesi province, killing 22 out of 84
passengers.
Lion Air (41.6%)
On 28 May 1968, a Convair 990 bound for Karachi, Pakistan crashed into the sea shortly after taking off from Bombay Santa Cruz airport. All
29 people on board (15 passengers and 14 crew members) died. In addition, there was one casualty on the ground. Garuda Indonesia (23.5%)
On 7 September 1974, a Fokker F-27 crashed on approach to Tanjung Karang-Branti Airport. The aircraft crashed short of the runway while Sriwijaya Air (10.4%)
on approach in limited visibility . The aircraft eventually struck buildings near the runway and caught fire. 33 out of 36 people on board
perished. Citilink (8.9%)
On 24 September 1975, Garuda Indonesia Flight 150 crashed on approach to Sultan Mahmud Badaruddin II Airport. The accident, which Wings Air (4.7%)
was attributed to poor weather and fog, killed 25 out of 61 passengers and one person on the ground.
On 11 July 1979, a Fokker F-28 on a domestic flight hit a volcano on approach to Medan Airport, Indonesia. All 61 people on board were Indonesia AirAsia (4.4%)
killed.[139] Others (6.5%)
On 28 March 1981, Garuda Indonesia Flight 206, a McDonnell Douglas DC-9-32, PK-GNJ "Woyla", was hijacked on a domestic flight from
Palembang to Medan by five heavily armed hijackers. The hijackers diverted the flight to Penang, and then to Bangkok. The hijackers
demanded the release of 84 political prisoners in Indonesia. On the third day of the hijacking (31 March 1981) the airplane parked in
Bangkok Don Muang International Airport was stormed by Indonesian commandos One of the commandos was shot, probably by his comrades, as was the pilot, also probably by
Indonesian commandos. The rest of the hostages were released unharmed. Two of the hijackers surrendered to the Thai commandos, but they were killed by the Indonesian
commandos on the plane taking them back to Jakarta.[140][141]
On 20 March 1982, a Fokker F-28 on a domestic flight overran the runway at Tanjung Karang-Branti Airport in bad weather. The aircraft subsequently burst into flames killing all 27
people on board.[142]
On 30 December 1984, a DC-9-30 on a domestic flight touched down 1800m down the runway and overran through a ditch, trees and a fence at Ngurah Rai International Airport.
The aircraft broke in 3 and caught fire.[143]
On 4 April 1987, Garuda Indonesia Flight 035 hit a pylon and crashed on approach to Polonia International Airport in bad weather. 23 people were killed.[144]
On 13 June 1996, Garuda Indonesia Flight 865 overran the runway at Fukuoka Airport, Japan after aborting takeoff well above rotation speed. The number-3 engine fuel line was
severed, resulting in a massive fire and the total destruction of the rear end of the aircraft. Three of the 275 people on board were killed.[145]
On 26 September 1997, Garuda Indonesia Flight 152, an Airbus A300B4-220 flying from Jakarta to Medan, crashed in Sibolangit, 18 miles (29 km) short of Medan airport in low
visibility, killing all 234 people on board. It is the deadliest aviation incident in Indonesia.[146]
On 16 January 2002, Garuda Indonesia Flight 421 en route from Lombok to Yogyakarta was forced to make an emergency landing in poor weather on the Solo River, due to an
engine flameout caused by water and hail ingestion. One person, a stewardess, was killed in the accident.[147]
On 7 September 2004, human rights activist Munir Said Thalib was murdered on Garuda Indonesia Flight 974, bound for Amsterdam.[6] Garuda's
CEO at the time, Indra Setiawan, his deputy Rohainil Aini, and pilot Pollycarpus Priyanto were all convicted of his murder.[18][19] Garuda was found
negligent in failing to perform an emergency landing and was ordered to pay compensation to Munir's widow,[20] but did not do so immediately.[21]

On 7 March 2007, Garuda Indonesia Flight 200, a Boeing 737-400 flying from Jakarta to Yogyakarta, overran the runway on landing at Adisutjipto
International Airport, Yogyakarta. 21 people were killed when the aircraft burst into flames.[148]
On 3 February 2015, Garuda Indonesia Flight 7040, an ATR 72 registered PK-GAG, overran the runway at Lombok International Airport on landing.
There were no injuries, but the airport had to be closed for several hours.
Tail of Flight 200 Boeing 737- On 1 February 2017, Garuda Indonesia Flight 258, a Boeing 737-800 registered PK-GNK, overran the runway at Adisutjipto International Airport on
400. landing in heavy rain. None of the 115 passengers or 8 crew onboard were killed.[149]

See also
Tourism in Indonesia
Aviation in Indonesia
List of airlines of Indonesia
List of airports in Indonesia
List of companies of Indonesia
Transport in Indonesia
Citilink

References
1. https://www.garuda-indonesia.com/files/pdf/investor-relations/company-
presentation/160414-public-expose-presentation.pdf
2. "Contact Us" (https://www.garuda-indonesia.com/id/en/contact/index.page?). Garuda
Indonesia. Retrieved 13 October 2016.
3. "Garuda Indonesia is to be confirmed as the world's newest 5-Star Airline" (https://we
b.archive.org/web/20141215051343/http://www.airlinequality.com/news/Garuda-achiev
es-5-Star-rating.htm). Airlinequality.com. 11 December 2014. Archived from the
original (http://www.airlinequality.com/news/Garuda-achieves-5-Star-rating.htm) on 15
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ttp://www.garuda-indonesia.com/us/investor-relations/about-garuda-indonesia/corporat
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age?) on 22 June 2013. Retrieved 1 June 2013.
5. "1995/96: Garuda Indonesia International Network" (http://airlineroute.net/2009/03/09/
ga-w95/). airlineroute.net.
6. Spaeth, Anthony (6 December 2004). "Death in Flight 974: Who was responsible for
the poisoning of one of Indonesia's bravest human rights advocates?". Time: 28.
7. "Archived copy" (http://www.worldairlineawards.com/Awards/worlds_best_cabin_staff.h
tml). Archived (https://web.archive.org/web/20160430160412/http://www.worldairlinea
wards.com/Awards/worlds_best_cabin_staff.html) from the original on 30 April 2016.
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External links
Media related to Garuda Indonesia at Wikimedia Commons

Official website (http://www.garuda-indonesia.com/) (in English) (in Indonesian) (in Japanese) (in Dutch) (in Chinese)
Official website (https://web.archive.org/web/*/http://www.garuda.co.id/) (1996-1997)
Garuda Annual Report 2012 (http://www.garuda-indonesia.com/files/pdf/AR-GA-2012.pdf)
Colours Garuda Indonesia Magazine (http://www.colours-indonesia.com)

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