Académique Documents
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January 2017
Please note that the insurance contract is the only authentic text.
CONTENT
This document contains a general description of the medical cover provided by UNICEF through its
Medical Insurance Plan (MIP) for local staff outside U.S.A. Should you have any questions about an
item that is not listed below or want additional information, please contact Cigna or consult your
personal web pages which are accessible through www.cignahealthbenefits.com.
Our services.....................................................................................................................3
Your coverage .................................................................................................................5
1. In general............................................................................................................................................................. 6
2.5. At the licensed qualified health care prov ider’s (other than doctor) .............................................. 12
4. Exclusions ......................................................................................................................................................... 20
5. Access to forms................................................................................................................................................. 20
OUR SERVICES
24/7 Availability
You can reach us anytime, anywhere in your preferred language. If you want to know how to submit a
claim or in case of emergency, you can contact us by phone, e-mail, fax or postal service. Our contact
details are mentioned on your membership card and on your personal webpages.
Tip: Keep your membership card in your wallet or purse so you have our contact information at
hand in case of emergency!
www.cignahealthbenefits.com
unicef.mip@cigna.com
Claims
For the regions EAPRO and ROSA, claims should be sent to Cigna Kuala Lumpur. For the region
TACRO, claims should be sent to Cigna Miami. For the other regions, our office in Antwerp will handle
the claims. Please send these claims to Cigna Antwerp.
Reimbursement
For the following countries, Cigna effects the payments directly to the insured:
Bangladesh, Bulgaria, Denmark, Egypt, Guinea, India, Indonesia, Jordan, Kenya, Mali, Nepal,
Philippines, Rwanda, Sri Lanka, Turkey.
Toll-free numbers
Wherever feasible, you can call us for free through a toll-free number. If there is no toll-free number
available for your country of stay, you can use the dedicated phone number, which is also mentioned
on your membership card. You can find the full list of available toll-free numbers per country on your
personal webpages.
Tip: We master all major languages in-house, so there is no need for you to translate any of the
documents you wish to send us.
Important note:
Reasonable and Customary expenses refer to the prevailing pattern of charges for professional and
other health services at the duty station where the service is provided (staff member’s duty station).
This applies to services within the country of the staff member’s duty station.
For services provided outside the insured member’s duty station only the local prevailing pattern of
charges are going to be accepted. Only in case of emergencies during official travel (DT) and
approved medical evacuation travel (MET) reimbursement is considered up to the limits of the
country where the care is given. To avoid unpleasant surprises it is hence recommended to apply
for approval beforehand.
negotiated prices. This means a lower patient share (co-payment) and no unpleasant surprises when
you receive your medical bill.
YOUR COVERAGE
1. In general
Benefits Description
Prior approval Prior approval from Cigna’s medical consultant is required for all
non-emergency hospitalisations.
Prior approval means that reimbursement is guaranteed only in
cases where our medical consultant grants his explicit approval
for the treatment, on the basis of the medical justification, as well
as a cost estimate furnished by the beneficiary at least one week
prior to the planned admission. In case of a medical emergency,
approval can be obtained post factum, on the basis of the same
medical criteria.
2. Summary of benefits
For elements that are not listed below, we kindly refer you to the UNICEF list of reimbursable and non-
reimbursable items, which you can find on your personal webpages.
GENERAL RULE
Insurance coverage is worldwide, but if you seek medical treatment in a country which is not
the country of your duty station, reimbursement will be limited to the reasonable and
customary expenses level applicable the country of your duty station
You are covered for all generally accepted medical and surgical procedures (reasonable and
customary), including the latest medical technologies. Your Group Insurance Plan offers a
free choice of physician and care provider. You are therefore entitled to be treated by the
physician of your choice and in the establishment of your choice.
Item Remarks
Prior approval from Cigna’s medical consultant is required for all non-emergency
hospitalisations. Notification of such hospitalisations should be given at least 1 week prior to
the admission date.
Item Remarks
GENERAL RULE
All treatments and medicines must be prescribed by a qualified and registered medical
doctor. Transportation from the place where you fell ill or got injured by an accident to the
nearest hospital.
Item Remarks
GENERAL RULE
All treatments and medicines must be prescribed by a qualified and registered medical
doctor.
Item Remarks
Consultation 80%
Routine physical examinations for adults For children up to 19 years old: see Well-child care
Item Remarks
GENERAL RULE
All treatments and medicines must be prescribed by a qualified and registered medical
doctor.
Item Remarks
Consultation 80%
Consultation 80%
2.5. At the licensed qualified health care provider’s (other than doctor)
GENERAL RULE
A doctor’s prescription is required for care given by a person holding a paramedical degree
(e.g. nurse, physiotherapist).
A renewal of the prescription is required for treatments taking longer than 3 months unless
specified differently.
Item Remarks
A doctor’s prescription is required for care given by a person holding a paramedical degree
(e.g. nurse, physiotherapist).
Item Remarks
Private home duty nurse 80%, if medical acts (wound dressing, injections, etc.)
and rendered by qualified nurse
GENERAL RULE
See General rule for outpatient care (2.3.), unless indicated differently.
Item Remarks
Eye test to determine dioptre by 80% up to a ceiling of 100 USD per year
ophthalmologist
Lasik/keratotomy and other procedures to 80% subject to a maximum equivalent to twice the
change the dioptre ceiling for optical so maximum of 150 USD per eye
A waiting period of 12 months participation in the MIP is
required.
GENERAL RULE
All dental treatments, dental surgery included, are covered under dental care.
Item Remarks
Orthodontics (e.g. braces, dento-facial 80% subject to the limit for ‘Ordinary dental care’, only if
orthodontics) the treatment was started before the age of 15
Maximum treatment period: 4 years
Dental care after an accident 80% up to a maximum of one MIP Reference Salary
per person per calendar year
GENERAL RULE
Item Remarks
General 80%
Prescribed, medically justified and containing
pharmaceutical components to treat a specified
diagnosis
GENERAL RULE
Item Remarks
Batteries hearing aids 80%, falling under the maximum for hearing aids
GENERAL RULE
In general, tests and medical imaging are done on outpatient basis.
Test and imaging done during a hospitalisation are covered at 100% (see Hospitalisation).
Item Remarks
GENERAL RULE
Outpatient: reimbursable at 80%. Inpatient: reimbursable at 100%
Item Remarks
3. Special situations
3.1. Countries with extremely poor medical facilities
As from 1st January 2011, the UNICEF MIP will reimburse members working and living in countries with
extremely poor medical facilities, who are treated in neighbouring countries offering reliable facilities,
following the reasonable and customary limits of the so-called “regional care” country. This is not
considered a medical evacuation (MET) and concerns non-urgent medical care only. For medical
evacuations, the current procedures remain in place.
Expenses for emergency treatment will be reimbursed based on the prevailing pattern of charges for
professional and other health services in the country where the expenses are incurred. Expenses for
non-emergency treatments will be reimbursed based on the prevailing pattern in the country of the staff
member’s duty station. DT is not available for retirees/ASHI.
Expenses will be reimbursed based on the prevailing pattern of charges for professional and other
health services to where MET is authorised. MET is not available for retirees/ASHI.
For all covered reasonable and customary expenses, once the out-of-pocket expenses reach a limit
(see specifications below), the MIP will start reimbursing an additional 80% of the out-of-pocket portion.
The out-of-pocket refers to the total sum of co-payments of the expenses incurred by all family
members in a calendar year.
• Active staff
50% of his or her monthly net base salary (i.e. gross salary less staff assessment
• Retired staff
50% of the remuneration basis for calculating his or her contribution (i.e., 25 per cent of the monthly
net base salary at the date of separation adjusted by the global cost-of-living increases declared by
the UNJSPF.
The stop loss clause will not be considered as long as the total non-reimbursed portion of medical and
hospital expenses incurred by the subscriber have not exceeded the limits above in a single calendar
year.
The non-reimbursed portions in respect to dental care, outpatient mental and nervous care, eyeglasses
and hearing aids are not taken into account in determining the out-of-pocket expenses. Neither are
non-recognised medical and hospital expenses (e.g. difference between semi-private and private
accommodation in the hospital would not be taken into account).
3.5. Hardship
The maximum level of reimbursement of medical expenses per individual person (not per family) in a
single calendar year is established at six (6) times the MIP Reference Salary.
MIP Reference Salaries are updated on a yearly basis.
For expenses incurred beyond this limit, the MIP participant is expected to meet these expenses.
In the event of a life-threatening illness with major medical expenses, the MIP participant could be
faced with expenses which are so significantly over and above the normal limits payable under the MIP
that they would cause undue financial hardship. Under such very exceptional circumstances, amounts
in excess of the regular limit of six (6) times the MIP Reference Salary may be reimbursed.
These cases will be considered by Cigna and UNICEF DHR. It is important to note that these cases will
never be considered for hardship as long as the total non-reimbursed medical and hospital expenses
incurred by the MIP subscriber and enrolled family members (for reasonable and customary care) have
not exceeded the stop loss limits as mentioned above under 3.4.
4. Exclusions
This is a non-limitative list. In case the treatment you are considering to undergo is not listed in this
overview or the List of Reimbursable and Non Reimbursable items, you are advised to contact us to
seek prior approval.
5. Access to forms
On your personal web pages you can download the claim form and the cost estimate form mentioned
in this document in the ‘Useful documents’ section. You can access your personal webpages as
follows:
Chief editor: Wouter Reggers • Cigna International Health Services BVBA • Plantin en Moretuslei 299
2140 Antwerpen • Belgium • RPR Antwerpen VAT BE 0414 783 183 • FSMA 13799 A-R
‘Cigna’ refers to Cigna Corporation and/or its subsidiaries and affiliates. Cigna International and Cigna Global Health Benefits
refer to these subsidiaries and affiliates. Products and services are provided by these subsidiaries, affiliates and other
contracted companies and not by Cigna Corporation. ‘Cigna’ is a registered service mark.
This material is provided for informational purposes only. It is believed accurate as of the date of publication and is subject to
change. Such material should not be relied upon as legal, medical, or tax advice. As always, we recommend that you consult
with your independent legal, medical, and/or tax advisors. Products and services may not be available in all jurisdictions and
are expressly excluded where prohibited by applicable law.
Copyright 2015 Cigna Corporation