4.

0 GENERAL INSURANCE PRACTICE

4.1 Introduction
This course unit is intended to equip the trainee with knowledge, skills and attitudes
that will enable him/her to sell general insurance products.

4.2 General Objectives

At the end of the course unit, the trainee should be able to:
a) identify the insurance needs of customers
b) sell general insurance products to clients
c) process client related information for underwriting purposes
d) handle relevant insurance documents used in general insurance
e) provide services related to general insurance products

4.3 Course Unit Summary and Time Allocation

Code Topics Content Time

(Hours)
4.01 Nature of General  Characteristics of general insurance 4
Insurance  Role of general insurance
 Reasons for low insurance penetration
4.02 Insurance Documentation  Nature of proposal form 6
 Sections of the policy document
 Meaning of endorsements
 Difference between cover notes and
certificates
 Renewal notice
4.03 Underwriting Process  Risk assessment and survey 6
 Rating factors
 Policy premiums

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Code Topics Content Time
(Hours)
 Factors limiting indemnity
 Reinstatement of the sum insured
 Methods of combating inflation
 Long term agreements
4.04 Property Insurance  Classes under property insurance 6
 Underwriting factors for each class
under property insurance
 Conditions and exclusions of each class
under property insurance
4.05 Pecuniary Insurance  Classes under pecuniary insurances 6
 Underwriting factors for each
pecuniary class
 Conditions and exclusions of each
pecuniary class
4.06 Liability Insurance  Classes under liability insurances 4
 Underwriting factors for each class
under liability insurances
 Conditions and exclusions of each class
under liability insurances
4.07 Transport Insurance  Classes under transport insurance 6
 Underwriting factors under each class
of transport insurance
 Conditions and exclusions under each
class of transport insurance
 Importance of certificate of motor
insurance
 COMESA Yellow Card Scheme
4.08 Bonds Insurance  Classes under bonds insurance 4
 Underwriting factors for each class of
bond insurance
 Conditions and exclusions of each class
of bond insurance
4.09 Personal Accident  Classes under personal accident 4
Insurance insurance
 Underwriting factors for personal
accident insurance
 Conditions and exclusions in personal

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Code Topics Content Time
(Hours)
accident insurance
4.10 Travel Insurance  Classes under travel insurance 4
 Underwriting factors for travel
insurance
 Conditions and exclusions in travel
insurance
4.11 Health Insurance  Classes under health insurance 4
 Underwriting factors for health
insurance
 Conditions and exclusions in health
insurance
4.12 Agriculture Insurance  Classes under agriculture insurance 4
 Underwriting factors for agriculture
insurance
 Conditions and exclusions in
agriculture insurance
4.13 Takaful Insurance  The concept of Takaful insurance 4
4.14 General Insurance Claims  Distinction between a loss and a claim 6
 Claims conditions
 Types of claims in general insurance
 Claims procedure in general insurance
 Computation of premium for
reinstatement of the sum insured/limit
of indemnity
 Dispute resolution mechanisms in
general insurance
 Claims recoveries
 Market agreements in general
insurance
 Claims leakage in general insurance
4.15 Emerging  Emerging issues and trends 2
issues and trends  Challenges posed by emerging issues
and trends
 Ways of coping with challenges posed
by emerging issues and trends
Total 70

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