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QUALITY OBJECTIVES

ISO 9001

Date for Target / Measure of


Item Quality Objective Action to Be Taken Action by
Completion Success
1.1 To communicate more effectively with our Redesign and publicise a new customer
customers. friendly website.
1.2 Appoint individual customer managers Operations Every customer to have
Sept 2004
Manager allocated manager

2.1 To ensure improve our target delivery date Source a more proactive and capable courier Measure delivery success
Logistics
success. company. End 2005 aiming for 98” on-time
Manager
delivery

3.1 To be seen by our customers to offer the best Undertake brainstorming meeting to Meeting undertaken and
Marketing
added-value service investigate new ways of adding value to our Dec 2004 ideas presented to board.
manager
customer’s businesses
3.2 Implement new concepts of added-value Operations Added Value aspects to be
Feb 2005
Manager included in job portfolios
3.3 Measure customer satisfaction in particular Positive Improvement in
Quality
relation to new added value services. June 2005 added-value measurements
Manager
from Customers

Notes
1. This is only an example, each organisation will have its own objectives
2. The quality objectives should relate of come directly from the quality policy
3. The number and extent of the quality objectives is to be decided by the ISO 9001 organisation.
4. Table to be updated as required but as minimum at every management review meeting.

Doc. Ref. Version Date Template Author Page


QOB-SAMPLE-9001 1.0 24/08/2004 Mark Helm 1 of 1
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