Académique Documents
Professionnel Documents
Culture Documents
2
Acknowledgement:
I am very thankful to Mr.B.B.Acharya (Faculty Guide, IUJNC, Ranchi) for his kind
support and guiding me to complete my final report of SIP.Finally, I did my SIP from
Amaron Batteries, a brand of Amara Raja Batteries Ltd.It is an India-based automotive
and industrial battery manufacturing company established in 1985.
Md. Intakhab
MBA (2009-11)
09JU00200033
3
CONTENTS:
Title page……….
Forwarding Letter……….
Acknowledgement……….
Page No.:
1. Objectives 4
2. Company profile 5
3. Target and Tasks 12
4. Strategies 14
5. Achievements 16
6. Mid course Corrections
7. Limitations
8. Conclusion
4
Objective:
The SIP for any management student acts as a pillar in order to understand and
enhance specific knowledge in business administration. It helps to apply our theoretical
knowledge, insight and perspective in practical situations.
SIP helps us to know about the consumer behavior, selling and buying process, after
sales services, proper documentation etc of a particular company, its customers and
products.
SIP is the first step for an MBA student in order to get familiar with the working pattern
of a corporate. It helps us to understand the task and target given by a company and to
achieve it within the specified time period.
During the first six weeks of our summer internship in Amaron Batteries I learnt about
company’s various products, its dealers,retailers and customers , association with staff
members, office administration of head office and branch office, flow of information,
proper coordination between hierarchical levels of the company, structural and formal
guidelines provided through the proper channel.
The company’s objective was to provide us proper training firstly on marketing survey
to understand the product and its performance and record the response of the
customer on the product,promotion,sales and marketing,telecalling for cash
collection,managing the sales team,and doing various activities like
campaigning,garage contact meet andmany other things to make me known about the
battery market of Ranchi.
5
Target and Tasks:
Our SIP schedule has been categorized into weekly work schedule. The interim report of
executive training in Amaron Batteries of six week includes four week of marketing survey to
find the point of sale of Amaron Batteries in Ranchi, and two weeks of sales team management
in which I’ve to see the daily collecting report(DCR),cash collection, organiging service
activities like free survice campaigning,garage contact meet
6
To collect DCR from Distributed product leaflets,
Week 6 each salesman and Fully Achieved meeting people and giving
arranged a Garage product knowledge,taking
contact meet in snapsot of free customer
Chutia, battery checkup.
7
Strategies:
With my very first day of SIP, I was assigned with a salesman of Amaron Batteries by
our frenchiser company for the first week. The role performed by an salesman is of
load is bursement, as his role starts from the very initial stage of group formation, to
proper training to them, proper document collection, form-filling and eventually
assisting them for loan disbursement from the Branch office.
I have also to arrange a garage contact meet every week that was to do with a
salesman in his contact of garage in the city.In this I have to rent some chair ,a
shed,some sweets,snacks,softdrink and all these for our loyal customer and retailer
and garage owner.we offer them these while they are called and feedback of the
amaron batteries was taken we also use to give the free battery checkup,extra
knowledge about the amaron batteries.
These activities we do each week and here also we have to take the snapsot of the
event.for all of these activities we have been provided with adequate fund from our
marketing executive of the company and after the success of each event we are been
appreciated.
8
With my very first day of SIP, I was assigned with a salesman of Amaron Batteries by
our frenchiser company for the first week. The role performed by an salesman is of
load is bursement, as his role starts from the very initial stage of group formation, to
proper training to them, proper document collection, form-filling and eventually
assisting them for loan disbursement from the Branch office.
I have also to arrange a garage contact meet every week that was to do with a
salesman in his contact of garage in the city.In this I have to rent some chair ,a
shed,some sweets,snacks,softdrink and all these for our loyal customer and retailer
and garage owner.we offer them these while they are called and feedback of the
amaron batteries was taken we also use to give the free battery checkup,extra
knowledge about the amaron batteries.
These activities we do each week and here also we have to take the snapsot of the
event.for all of these activities we have been provided with adequate fund from our
marketing executive of the company and after the success of each event we are been
appreciated
9
Achievements:
During these twelve weeks, far from the land of theoretical aspects I dwelled in the
practical field. This gave me the opportunity to learn, to think, to understand, to judge,
to analyze, to develop, to observe, to grow, to handle pressure situations, to achieve
targets within a specified time, to understand the behaviors of customers, to feel the
environment of a corporate and many more relevant experiences.
10
Marks Obtained
Target Achieved/ Not from Company
Week Target Assigned Achieved Guide (Out of
10)
To visit all battery outle in
Week 7 Pandra. Fully Achieved 6
11
Company profile:
COMPANY
Amara Raja is in a strategic partnership with Johnson Controls Inc., USA. With this,
ARBL is in Global Supply Alliance with Varta AG of Europe and Enertec, who are joint
venture partners of JCI in South America and Mexico. The Business Group of Amara
Raja is categorized as Industrial Battery Division, Automobile Battery Divisionand
Power System Division.
ARBL has prestigious Automotive OE clients including including Ashok Leyland, Fiat,
General Motors, Hindustan Motors, Honda, Hyundai, Mahindra & Mahindra, Maruti and
Tata Motors. The company is an exclusive supplier to Daimler Chrysler, Ford and
Maruti-Swift platform.
Amara Raja received Ford India 's highest recognition for supplier quality – the
prestigious Ford Q1 Award and has also won the Ford World Excellence Award,
one of the 24 companies, making it eligible to supply batteries to Ford – worldwide.
Amara Raja has a replacement Battery Brand Amaron hi-life. ARBL has a capacity for
manufacture of around 1,000,000 units at its facility at Tirupati with an investment of
US $ 10.00 million.A Greenfield project is planned at the same site with an additional
investment of US $6 million to augment capacity to 2 million batteries. The Amaron hi-
12
life battery is a product of the collaborative efforts of engineers at Johnson Controls
Inc. and Amara Raja.
This Zero maintenance product incorporates the latest technological advances in the
field and is on par with batteries manufactured and marketed in developed countries. A
fully charged, factory-activated battery, provides extra high starting performance and
power at any temperature. The Power System Division is an important supplier of SMR
based power plants to Telecom Industry.The key customers being the Telecom
switching Equipment Manufacturers.
As the company saw a growing business proposition in the integrated power supply,
the production capacities of the same have been augmented. IPS using SMPS
technology, for usage in Railways has been added into the product basket.The
company also design custom-built power electronics products like Industrial Battery
Chargers, Charge Discharge Circuits, Formation Chargers, AC/DC distribution boards
etc. Progressive conformance of Amara Raja to changing global standards and
processes made it achieve ISO 9001 and the QS 9000 Certification.
13
MISSION
Mission, mantra, way of thinking, philosophy, what we live for… call it what you want,
you'll find it below. Introduce yourself to the way we think.
"To transform our spheres of influence and to improve the quality of life by building
institutions that provide better accessto better opportunities, goods and services to
more people…all the time."
HISTORY
14
-Jan 2000 launched Amaron automotive batteries.
-April 2001 launched the new corporate logo.
-Sep 2001 awarded the ISO 14001 certification and launched new corporate logo.
-May 2002 commissioned phase 1 of new automotive battery plant with a capacity of 2
million batteries.
-july 2002 launched Quanta UPS batteries.
-Aug 2002 launched Amaron Hiway and Harvest batteries.
-Mar 2004 received Ford World Excellence Award.
-Sep 2004 launched Amaron PRO, GO and FRESH automotive batteries.
-Oct 2004 OE agreement with Maruti Udiog Ltd.
-Jun 2005 OE agreement with Hyundai Motors.
-Aug 2005 NK series limited edition batteries launch.
-Dec 2007 launched Power Zone and New-Look Amaron Black,FLO Batteries.
-May 2008 launched Amaron PRO Bike Rider 2W Batteries
MANAGEMENT
RAMACHANDRA N GALLA
Chairman
Amara Raja Batteries Ltd.
15
Dr. Ramachandra N. Galla is the Patriarch of an illustrious business family of Andhra
Pradesh, Gallas, who have established a name for themselves by successfully setting
up Amara Raja Batteries. Born in 1938, Dr. Ramachandra Galla is an Electrical
Engineer from S.V. University, Tirupati and has to his credit Masters degrees in
Applied Electronics, Roorkee, India and Systems Sciences, Michigan State University,
USA.
Dr. Galla started his career as an Electrical Engineer in US Steel Corporation, USA
moved on to Sargent & Lundy, USA as a Consulting Engineer for the Designing of
Nuclear & Coal Fired Power Plant. He initiated various projects in these corporations &
mastered the ropes of this competitive business in a very short time. Dr. Galla laid the
foundation of Amara Raja batteries in 1985 in Chittoor. With his intense zeal and highly
focused approach, he propelled Amara Raja Batteries in the top league of battery
companies in India.In his capacity as the Chairman, Dr. Ramachandra Galla has
promoted and established the following companies from the conceptual stage which
are now well established and profit making.
Dr Galla's finest hour as a businessman came in 1998 when he was presented BEST
ENTERPRENEUR OF THE YEAR 1998 ” – by Hyderabad Management Association,
Hyderabad. He has been bestowed with honorary doctorate degrees from Jawaharlal
Nehru Technical University in 2008 at Hyderabad & Sri Venkateswara University in
2007 at Tirupati. He has also been conferred with “THE SPIRIT OF EXCELLENCE”
award by Academy of Fine Arts, Tirupati, and various other prestigious awards.Dr.
Galla has established various charitable trusts like Krishna Devaraya Educational &
cultural association (KECA), Rajanna Trust, Mangamma & Gangul Naidu Memorial
Trust.
He is dedicated to rural development and improving the economic conditions of the
farmers in Chittoor District, Andhra Pradesh, India. KECA which was established in
1975 provides scholarship to the poor and needy students to pursue their higher
education. While Rajanna Trust that was established in 1999 to construct check dams
and deepening the tanks to improve the ground water levels. MANGAL TRUST was
established in 2003 to provide drinking water facilities, constructing check dams &
providing infrastructure facilities to Petamitta and surrounding villages.
16
JAYADEV GALLA
Managing Director
Amara Raja Batteries Ltd.
Jayadev Galla (Jay) is the Managing Director of Amara Raja Batteries Limited (ARBL).
Jay holds a bachelors’ degree in Political Science and Economics from the University
of Illinois at Urbana Champaign, USA.ARBL is a leading manufacturer of Advanced
Lead Acid batteries for Industrial and Automotive applications. ARBL is a joint venture
between Amara Raja group and US based Johnson Controls Inc. (JCI). JCI is a USD
35 billion conglomerate and the global leader in building efficiency, automotive interior
experience and automotive power solutions. The company owns the brand name
“Amaron” which is the second largest selling automotive battery brand in India today.
ARBL is a widely held public limited company listed on the National Stock Exchange of
India Limited and the Bombay Stock Exchange Limited. The gross revenue for the year
ending 31 March 2009 is more than USD 300 mn.
Achievements
17
FOUR P’s STRATEGY
Product:
Amaron is India's leading automotive battery brand with an extensive product range
that includes:-
Pro
Flo
Go
Black
Fresh
Hi-way
Harvest
Shield
Pro-Biker Rider
Optima
AMARON-PRO
Amaron PRO Hi-life batteries Design Features and benefits:
Longest life - Thanks to the reformulated Advanta paste recipe.
18
Zero Maintenance - High heat technology, premium silver alloys (SILVEN X) for
a low-corrosion and no top-ups experience.
Highest Cranking Power - Largest Inter Cell Welds, 19mm Lugs.
AMARON-FLO
Amaron FLO batteries Design Features and benefits:
Long life - Thanks to the reformulated Advanta paste recipe.
Zero Maintenance - High heat technology, premium silver alloys (SILVEN X) for
a low-corrosion and no top-up experience.
Fully Sealed & Tested - Factory charged, wet shipped and ready to fit.
Highest Cranking Power - Largest Inter Cell Welds, 19mm Lugs.
AMARON-GO
Amaron GO batteries Design Features and benefits:
AMARON-BLACK
Amaron Black batteries Design Features and benefits:
AMARON-FRESH
20
AMARON HI-WAY
AmaronR Hi-way truck batteries Design Features and benefits:
Long life - A robust plate design and a ribbed container make this the ideal
long life battery for applications on rough terrain and under extreme
conditions.
High Cranking Power - 19mm lugs and the largest intercell welds of their
kind reduce electrical resistance and provide increased cranking
performance.
Leak proof - A labyrinth type duplex cover that makes the battery safer
and leak resistant.
21
AMARON-HARVEST
Amaron Harvest batteries are made in a QS 9000, ISO 14001 & TS 16949 certified
plant using world class technology and stringent quality control parameters that make
them last long, really long. Some of the other features that add to making the Amaron
Harvest so good: ribbed container profile to withstand extremes of temperature, shocks
and any kind of rough terrain. Amaron Harvest also comes with an unnecessary 24-
month pro-rated warranty.
AMARON-SHIELD
Amaron SHIELD Design Features and benefits:
22
Long life - The robust plate design and a ribbed container provide extra strength
and improved resistance to corrosion.
Ultra Low Maintenance(ULM™) - The special hybrid alloy system minimizes
water loss, making the battery ultra low maintenance and ensuring longer life.
Ready to install - Factory charged, wet shipped and equipped with T3 terminals.
Charge acceptance - The unique paste formulation provides for quick charging
between power failures.
AMARON-PRO BIKE
RIDER
APPLICATION CHART
Two Wheelers
Vehicle Scooters Battery Type
Manufacturer
Bajaj Bajaj Bravo
LML Supremo (KS) AP-ATX2.5L
Bajaj Saffire,Spirit,Wave
Kinetics Kinetic Honda DX,ZX,Marvel,Kine,Zoom
TVS Scooty ES,Scooty Pep,Scooty Pep+,Spectra
Honda Activa,Dio AP-ATX5L
23
Vehicle Motor Bikes Battery Type
Manufacturer
Bajaj CT 100, Discover, Discover DTSi (KS),Caliber, Boxer, KB125 4S
Champion,Platina, Pulser (KS), Wind 125
Kinetic Boss, Velocity (KS), Challenger, K4 100
TVS Centra,Fiero(KS),Fiero F2(KS),Fiero Fx (KS), Max100 R,Samurai,
Shogun,Shaolin, Star, StarCity (KS), Victor GX, Victor GLX, Edge AP-ATX2.5L
Honda Shine, Unicorn (KS)
Yamaha Rajdoot Std. RXZ, Crux, Enticer (KS), Ace, Gladiator Std (KS),
Gladiator DX (KS),Libero G5, RXZ, Fazer (KS), RX135, YBX 125,
Alba 106
Price:
24
Lead in the battery is one of the most recycled products in the world and it’s price rise
defenetly causes rise in the prices of batteries. Even before the current lead price
fluctuation started lead was recycled in smelters all over the world for generations now.
And battery dealers always bought back old batteries at a fixed price.
The developed world has very very strict regulations regarding scrapping and recycling
of lead acid storage batteries.
In India we have a thing called Battery Management and Handling Rule which
stipulates that every battery sold in the after market is against one old battery taken
from the customer and recycled in an authorised smelter, as part of pollution control
and as the company's obligation to the society.
In real life that 100 per cent recycling doesn't really happen and some batteries do find
their way to unauthorised smelters who fuel the illegal manufacture of batteries in the
unorganised sector. However, most large organised battery manufacturers try to get
back as many old batteries from the market as practically feasible.
Exide owns one lead smelter in Pune called Tandon Metals and partly owns another
one near Bangalore called Lead Age. Don't know about the lead smelting operation of
other battery manufacturers in India. I don't think they have any direct stake in any lead
smelter. Exide never had any extended warranties until Amaron came into the
market.When Exide was all alone in the market they never took recycling batteries
seriously ,but today every battery dealer makes it a point to atleast collect the old
batteries . Companies like Amaron actually offer a pro-rata warranty after 2 years.
After the first 2 years are over (during these 2 years, you get a free replacement), after
these 2 years are over, you still get a replacement, but have to pay the difference
between the (estimated) price of a 2 year old battery and a new one. It's a marketing
gimmick. But yes, it does have a proper 2 year warranty. Price is always the factor for
something good to be discontinued in this country, most people are concerned about
the price, and the knowledge is so limited that even a chai wala can convince people
that any XYZ battery is good for your car. "Sirji maine apne thelle par non-stop light
chalai thi pure chaar saal tak is battery pe, no prov-lame! Socho aapki gaadi to kabhi
kabhi chalti hai" .
Promotion:
At that time when Amara Raja was launching its products, all existing batteries were
transparent with red or blue tops. Amaron chose black, with a good reason too. There
were two advantages: If government legislation in the future requires battery makers to
25
use recycled plastics, it can only be in black. "Secondly, we don't need to know the
level of water in the battery. That's a huge advantage for us. In other batteries, the
water keeps going off due to the reaction inside and the plates corrode. In our product,
that happens at such a low rate that it lasts more than the life of the battery. Hence
there is no need to top it (with distilled water) during the life of the battery. It doesn't
corrode which means that it `lasts long'," explains Ramachandra. Adds Galla: "It
differentiates us. At the same time when we do go to recyclable plastics, we don't have
to make a change in terms of aesthetics."
Next was the brand name itself and the colours. Ad agency O&M and research agency
TNS Mode researched a brand name and came up with Amaron — an amalgam of the
Hindi word, Amar, (immortal) and `on' in English. The colour chosen had to be
distinctive.
The company chose to associate itself with a rugged sport and roped in racer Narain
Karthikeyan to endorse the brand. The company actively promotes go-karting as a
leisure sport and supports go-kart competitions.
Today, the brand has 100 franchisees across the country and about 7,250 retailers. It
targets retailers of almost every kind — plain old battery dealers, or dealers in
lubricants, auto spare parts, service stations, gas stations, accessories shops, the
works.
Innovative marketing and advertising has marked Amaron's progress. In fact, the ad
budget for the last financial was Rs 3.5 crore, no mean feat then, that it was among the
big spenders as far as creative advertising goes.
One such promo it did last year was to reinforce the point that its batteries don't lose
water. So, it came up with the mineral water campaign last summer in a few cities
where its people stood at select petrol bunks and gave out water bottles — the logic
was at 40 Degrees heat "your Amaron doesn't need water but you certainly do". It gave
away three lakh water bottles last summer, in a campaign that it claimed ensured high
recall for its batteries.
Place:
Amara raja was new to this segment so before venturing to this business it made huge
investment in research and development in india and also it made jonson controls inc
its strategic partner.Among the market leaders in the industrial batteries segment,
Amara Raja, with technology from its equity partner, Johnson Controls Inc, forayed into
the replacement battery segment with the launch of Amaron Hi-Life auto batteries in
26
Janaury 2000. "A car replacement battery is a `grudge' purchase," declares S.
Ramachandra, the wiry Executive Vice President of Amara Raja. A battery is a battery
and how many car owners actually look under their bonnet to see what battery is
driving their car. Till, like other electrical accessories, it fails on them suddenly and
they've got to replace it, cursing under their breath.
Ever since it came into the market three years ago, Amara Raja has been doing quite a
bit to keep Brand Amaron in the consciousness of car owners so that when they reach
for a new battery, Amaron, a zero maintenance battery, is right up there in the
consideration set.
27
Mid course corrections:
As SIP is my first work experience ever, so everyday I am learning many new things
and working as directed by my company guide. But when we are actually doing the
work by ourselves, we have to apply our own mind and techniques which is not always
totally correct at the first move. Hence it needs some corrections; may be in the pattern
of doing the work, time frame, decision making, dealing with customers,bringing
order,managing each salesman,doing campaigning,garage contact meet and so on.
Therefore, the mid course corrections during our schedule is very necessary in order to
be successful.
2. The salesman at their respective locations form new customer counter to provide
them batteries. This requires that the salesman must provide them all relevant
information, details about the company and about the Amaron battery service
process.Some salesman do this work carelessly which in the later phases
causes problems as of greater delay in the cash collection. Therefore, I was
doing the same, I focused more on proper documentation, providing them with
relevant and adequate information about the product and making them clear
about the credit period given by the company which is only 15 days and they
have to make the payment or their further delivery of battery is stopped and if
further delay is done then their complain on batteries are not heared within
this.As I was doing my SIP alone in Amaron Batteries I had to face many
chalenges . But support of the salesman and the marketing executive made me
easy to do my work.
28
Limitations:
Limitations are the constraints or the restrictions in the path way of our working
schedule. It acts as blockage while following any process of the company causing
delay in the flow of work and the desired result. In order to get the success we need to
cut down and overcome these limitations. The limitations for my company are the
following:-
(1) Weak public relation:- the franchiser-retailer relation is not good at some
place.No extra affort is being done to improve the relation which causes problem
while collection of money.retailers are not satisfied by the service at some
places.
(2) Overdue:- due to irregular paying, bad paying record it is very important to check
the repayment ability.
(3) After sale service:- some retailers are not satisfied with the service of Amaron
Batteries,they also expect some type of extra reward for good performer.
(5) High price:- Prices of Amaron Batteries are comparatively much higher than
other batteries.As the company Amaron Batteries is working in semi urban and
rural areas so the group members are mostly illiterate, it is one of the first
limitations for the company as they are unable to promote the product properly
due to high price which creat a gap and which are filled by other company.
29
Conclusion:
Battery market in Ranchi is very big and attractive,so many player flocked to capture
their market share. Many big companies like Amco,Exide,Boshc,Shakti,Luminous,
Escorts,Tata Green,Icon,Prestolite,Tudor etc. out of these companies Amaron
Batteries is also the one.It is produced by Amara Raja batteries Ltd. & jhonson control.
Evaluations and impact studies of Amaron Batteries suggest that their retailers and
customers:
Are very much known to the product Amaron Batteries,they know its features
and quality,its performance in market.
Are knowing the companies service and overall satisfied with it .they find
Amaron Batteries to be better than other batteries in the market.
Are happy with its performance warranty and they are ready to pay its cost
though it is little higher than others.
Are the good and easy with the product, they feel relaxed because of its long
run.
Therefore in concluding words, I can say that through the executive training on Amaron
Batteries, I learnt a lot of things and a marvelous experience of practical business
environment. The company guided me in the right direction which helped me to
understand the organizational culture, teamwork, targets and the process to achieve
them, to handle pressure, management information system, work flow, information flow
and so on.
In a nutshell, I can say that the executive training at Amaron Batteries helped me to
develop greater skills within myself such as managerial skills, communication skills,
interpersonal skills, employability skills, corporate etiquettes such as office etiquettes,
meeting etiquettes, telephone etiquettes, presentation etiquettes, customer interaction
etiquettes, time management and maintaining a healthy relationship with the company
and its customers.
30
31