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Mohammed O. Ezzat  +973 3563-0479   Moh_Othman@yahoo.com

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 Mohammed Othman
Service Manager, Eastern Ezzat
& Central Area (Batterjee Bros. – Siemens
Mar 2002 – Dec 2014 HealthCare)
Service Manager /Experienced Senior Engineer /Application Specialist
Key Responsibilities:
 Professional Customer Service
 Managing & Technical
the customer support Support Engineer.
activities in eastern and central areas.
Career Chronology:  Supported a variety of products (Siemens Healthcare diagnostics & Bayer
Moh_Othman@Yahoo.com
HealthCare). +973 3563 0479 (Bahrain)
 May 2012 – Dec 2014  Worked directly with end-users to trouble shoot application problems and train lab
Area Service Manager
staff.
Personal Details  Complaint handling & resolution in the most efficient and timely manner.
Languages: Arabic (Native),
 May 2008 – Jun 2012
English (Proficient) [IELTS 7.0],
 Maintained existing customer Profile Summary
installed data base and performed the needed
Senior Service Engineer maintenance plans and systems’ upgrades through the service team.
French (Fair)
(Siemens Diagnostics) A performance-driven Systemproducts
Supporting the different Engineerand& professional
ensuring the customer service with
proper operation and 16+ years
Driving License: Egy-KSA-Bh
of impressive track record in customer support, medical equipment & laboratory service
performance.
&application support. Has worked
Team building & training with different
and enhancing withwork
the team high specialty
spirit withinteam
lab equipment
members.
 Mar 2002 – May 2008
Senior Service Engineer
and automation systems.
 Cost-Reduction of service operation and optimization of spare parts stocking &
Moh. Othman Ezzat
(Bayer HealthCare) Promoting the main concept of customer service environment (Taking Action to Create
consumption.
Egyptian Married
17th_April 1978.
Value) for our customer
 Building solid customerfocused organization.
relationships so we achieved target revenue.
 Mar 2002 – May
Address: 2004
Manama-Bh Leveraging strong working knowledge of medical equipment & computer systems,
Customer Service Engineer ever ready/ up for the challenges of delivering technical & application support with
Systems
(Bayer & Biomedical
HealthCare) Accomplishments:
customer training in a fast-moving medical area.
Engineer. Cairo
University
 Awardstrategic
Providing Of Excellence Top Teamleadership,
departmental MERA – BAYER HC Europe
planning, 2005. management,
organization,
 Successfully
promotion passing the transition
and development of (Siemens
of the service Dx) to
department UAE without
resources affecting
& costs according to
customer
targeted budget. satisfaction and overall performance. [2012]
 Implementing
Stock ManagementAramco project at(DB
& Optimization Eastern area.[2009]Studying & recognizing the
programming),
Soft Skills  Programming
needs and planning&for development of Customer Service
the future requirements utilizingSoftware
the power foranalysis
managing all&
tools
Enthusiastic service
current activity [Spare parts ordering, stock handling, engineers activity, etc.]
database.
Ethical  StrongDrive
Customer and sustainable customer
Services, focusing onrelation based
giving the beston the Customer
customer Trustand
experience and positive
Motivational feedback.
achieving the customer satisfaction targets. Using the latest tools for measuring and
Team player  Application
plotting support
our progress. for many lines
Developing new (Chemistry, Hormone,
techniques for customerCBC & lab automation).
service excellence.
Communicator
Active Listener
Software  Database programming using lotus notes (IBM)
 Developed CRM database using the client server software (Lotus Notes)
Experience from IBM.
 Also Spare parts management tools.
 Utilize strong tool of Lotus notes to manage & organize the work flow of
the service department.
 Support management with analysis for decision making, and service
evaluation.
Customer Service Excellence Service / Projects Management
Laboratory Automation
System Backup, Recovery & Setup Computer H/W, S/W & interface
Core Medical
NetworkEquipment
implementation & RemoteDatabase
Access Admin & Development
LIS Results Transmission Setup Computerized Inventory System Jun 2015
Competencies Hematology/Chemistry/Serology Microbiology/ NPT & Point of Care
IBM Lotus Notes/Domino Server Electronics PCB desigen
 MMBA
Education & Optics & Laser Alignment Motors(DC-Stepper) &
Swiss E-Learning institute. Transmissions
Credentials
 Key Account Management March 2015
American Institute of Professional Studies
Work Experience
Head  Professional
of Service EngineerLaboratory Division (Wael Pharmacy
Department, Jan 2010
–
Since Jan 2015: Saudi
Siemens HealthCare) Council of Engineers
Key Responsibilities:
 Bachelor of Systems & Biomedical Engineering Jun 2000
 Supervised
Cairoa team of professional
University- Egypt engineers in coordinating the overall department
operations and directing activities in achieving Company’s short term and long term
strategic objectives.
 Follow up the progress & ensure the on-time delivery & commissioning of the projects
on hands at Ministry of Health & customers.
 Set and delivered training strategic plan to support the current needs & projects’ dead
lines.
Supported a variety of  Significant contribution to professional engagement with various manufacturers at
Advanced Courses in Medical Equipments
regional level.
Professional
manufacturers  Service of Ultrasound equipment (Bagat Medical - Egypt) [May 2001]
Mohammed O. Ezzat  Ensuring
 Maintenance developing
blood
+973 programs(Bayer
3563-0479 are innovative
Dx -UK)and focus
 onMoh_Othman@yahoo.com
developing people to tie in
DevelopmentSiemens of
to the company’s
gas equipment [May 2002]
Abbott  Hematology (Advia 120)values and&visions.
Service Application (Bayer Dx -UK) [Jul 2002]
PageBeckman
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Mohammed O. Ezzat  +973 3563-0479   Moh_Othman@yahoo.com

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