Resume of Muthu Raman.

N
MUTHU RAMAN. N
Email: ram_n04@yahoo.com
Mobile: 9962433997

Career Objective

Aspiring to work in a professionally managed environment where I

intend to prove myself through my creative skills and hardworking
capabilities, in aiding the achievements of the organization’s vision and
mission and grow with the organization.

Summary

Overall 3+ years of experience with efficient skills in taking up any new

tasks given.
Work Experience
1. Profile: Worked as Customer Support Executive in India Infoline Ltd.,
Perungudi, Chennai (Apr’08 to Aug'10)

Process Handling: Web Queries

Team Back Up: Online Customer Support Chat, Online Technical Chat,
Area Support Manager

Task Taken:

 Each day should ensure all queries posted by clients are replied
within TAT (Queries posted through our website links).

 Ensure that all pending issues with branches pertaining to escalation

are kept in follow up and solution provided at each intervals and the
same is communicated through client’s email id keeping the clients
informed.

 Monitoring team member’s quality and replies as a back up for the

process and the same is followed for online customer support chat
and technical chat.

 Having team meets to improve on quality feedback report given from

our quality team and to generate good productivity.

 Reporting to team leader at the end of the day ensuring all process
queries are replied as per the TAT.
 Resume of Muthu Raman.N

2. Worked as Telesales executive for 3 months in MMC Info tech,

Chennai (Jul’07 to Sep’07) handling confirmation calls for loan against
credit card process.

3. Worked as customer care executive for 7 months in Hinduja TMT Ltd.,

Chennai handling AIRTEL customer care post paid calling (Aug’06 to
Feb’07)

4. Worked for 6 months as a part time sales executive in Tata-Indicom,

Madurai (Dec’05 to May’06)

Educational Summary

• 2003-2006 B.Sc. Information Technology

Allied: Computer Science
From : Sourashtra College, Vilacheri, Madurai Kamaraj
University.

• 2000-2003 Higher Secondary

Major: Mathematics, Physics, Chemistry and Computer Science

Additional Qualification

• Diploma in Hardware and Networking (2005 June)

Strength

• Active Team Player

• People Management
• Taking Initiatives
• Taking Challenging Tasks
 Resume of Muthu Raman.N

Personal Profile
Name : N. Muthu Raman
Age : 25
D.O.B : 04-09-1984
Sex : Male
Martial Status : Single
Location : Chennai
Languages Known : Tamil, English

Extra Curricular Activities

• Am interested in Drawing
• Cricket & Carrom-board
Interests and Hobbies

• Playing Carrom.
• Surfing Internet

Declaration
I hereby solemnly declare that the statements made in this
application are true, complete and correct to the best of my knowledge and
belief.

PLACE: Chennai

DATE : Signature

(MUTHU RAMAN.N)