OUR LOGISTICS EVALUATION

YOHEMIS YULIETH CABALLERO VARGAS

Instructor etapa lectiva: Luis Miguel Angarita

Actividad de aprendizaje 23: Medir el impacto del proceso de servucción

SERVICIO NACIONAL DE APRENDIZAJE

CENTRO DE INDUSTRIA Y COMERCIO REGIONAL TOLIMA
TECNOLOGIA EN GESTION LOGISTICA
MODALIDAD VIRTUAL 2017
 PERFORMANCE REPORT OF THE COMPANY UPROLAC DAIRY
Description of the company: UPROLAC DAIRY is a company dedicated to the
production of products derived from milk, whose nature will always be commercial
irrespective of the activities foreseen in their social objective.

The social object of UPROLAC DAIRY focuses on the research, development and
marketing of dairy products in Colombia. Its headquarters is located in the city of
Montería, Córdoba.

MISSION

The mission of UPROLAC DAIRY, is to provide consumers with dairy products of

high nutritional value and at affordable prices; for this we have trained and qualified
staff, and with the appropriate equipment, always complying with the quality
standards and contributing to the good health and nutrition of our customers.

VISION

We will be a company leader in the production and distribution of dairy products in

compliance with the strictest standards of quality, productivity and competitiveness
to meet the needs of our customers in the domestic and international markets.

STRATEGIC OBJECTIVES

Provide personalized care and to comply with all the requirements, both technical
and delivery to our customers. Our goal focuses on:

 To provide our customers products with high standards of quality.

 Time of delivery timely.
 Establish competitive Price
EARNINGS REPORT

year 1 sales will be $1.586.531.200, hence the gross profit to have a share of 26.45%
on sales, i.e. $419.607.072, in addition to the operating income will be a percentage
of 8.09% on sales as its value is projected by an amount of $128.338.212, in addition
to the net income (profits or losses) will have a share of 6.43% on sales, i.e.
$102.038.416. This means that for the company the year 1 you will get positive
results.

Now for the year 2 it can be seen that SICC projected sales of $1.697.604.100,
hence the gross profit has a 27.15% share of sales, i.e. $460.925.825, indicating
that for year 2 there will be an increase in gross profits of $41.318.753; it is also
noted that there will be an increase in the utilities operational as these for year 2
shall be stipulated by a value of $163.732.415 representing a 9.64% on the sales,
which means that the utility for the year 2 will be positive, that is to say, there will not
be lost.

The foregoing serves to describe what happened to the net profits (losses or gains)
that were also positive because they had a share of 8.44% on sales, that is to say
$143.217.038 thousands of pesos. Finally, in year 3 as noted in the previous box,
sales are projected at a value of $1.799.404.800, hence the gross profit has a
27.68% interest on the sales, that is $498.129.406, which indicates that for year 3 is
projected to an increase in the gross profit; it is also noted that there will be an
increase in the utilities operational as these are valued for $194.458.331,which is
represented with a 10.81% over sales projected for this year, which means that the
utility for the year 3 also will be positive as the year 1 and 2,that is to say there will
not be missed, the foregoing serves to describe what happened to the net profits
(losses or gains) that also shows positive because they had a share of 9.26% on
sales, that is to say $166.645.521.
According to all mentioned above, we can see that the company shows in the next
3 years, a behavior in their areas, the growing, the cual which throws finally positive
results year to year, since the utilities have been rising significantly in the 3 years.

YEAR 1 YEAR 2 YEAR 3

SALES $ 1.586.531.200 $ 1.697.604.100 $ 1.799.404.800
INITIAL INVENTORY $ 1.001.400 $ 1.001.400 $ 1.001.400
PURCHASES $ 996.345.582 $ 1.066.099.729 $ 1.130.030.353
FINAL INVENTORY $ 1.001.400 $ 1.001.400 $ 1.001.400

INVERTORY COST USING

$ 996.345.589 $ 1.066.099.729 $ 1.130.030.353
FIXED WORKFORCE $ 54.457.213 $ 54.457.213 $ 55.123.708
VARIABLE LABOR $ - $ - $ -
FIXED PRODUCTION COSTS
$ 106.782.000 $ 106.782.000 $ 106.782.000
DEPRECIATION $ 9.339.333 $ 9.339.333 $ 9.339.333
TOTAL COST OF SALES $ 1.166.924.128 $ 1.236.678.275 $ 1.301.275.394
GROSS PROFIT $ 419.607.072 $ 460.925.825 $ 498.129.406
ADMINISTRATIVE EXPENSES
$ 214.893.248 $ 215.470.748 $ 217.047.728
SELLING EXPENSES $ 76.375.612 $ 81.722.661 $ 86.623.347
OPERATIONAL UTILITY $ 128.338.212 $ 163.732.415 $ 194.458.331
OTHER EXPENSES
FINANCIAL EXPENSES $ 17.499.796 $ 11.715.378 $ 4.521.895
PRE-OPERATIONAL EXPENSES$ 8.800.000 $ 8.800.000 $ 8.800.000
PROFIT BEFORE TAXES
$ 102.038.416 $ 143.217.038 $ 181.136.436
TAXES $ - $ - $ 14.490.915
NET PROFIT $ 102.038.416 $ 143.217.038 $ 166.645.521
 CUSTOMER SERVICE

code
version 1
PROCESS FORM validity
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PROCESS customer service AREA AND / OR UNIT Marketing Management
OBJECTIVE perform the monitoring, monitoring, evaluation and registration of the evaluation to the Client

Start: Customer with product delivered according to your order

SCOPE: Includes: Monitoring, Evaluation, Monitoring and registration of the claim, complaint or return
End: Record of the level of customer satisfaction for the Product / Service provided

Final Consumer, Wholesaler. (Level of

PROVIDER:
Marketing and Logistics CUSTOMER Satisfaction)

UPROLAC products, Return of Defective Products, Return of Products

for change or reposition, Complaint, Claim or Suggestion
TICKETS: DEPARTURES: Customer Satisfied or Dissatisfied

Registration / Surveys Satisfied Customers, Defective Product

RECORDS: PROCESS DIAGRAM see flow chartver
Registration / Return, Registration / Claim and / or Suggestion

Control of handling practices, Storage

VARIABLES TO BE Quantity of Returned Products, Amount of Complaints or Claims
INSPECTIONS of products, inspection at the origin of
CONTROLLED generated, Percentage of Satisfied Customer
the claim

Quantity of Products Returned = (Number of Products Returned / Total number of Products Sold, Amount of Claims Served = (Number of
INDICATORS: Claims Received / Total Number of Claims), Percentage of Satisfied Customers = (Number of Satisfied Customers / Number of Customers
Served) X 100
NOT CONFORMING
Values ​of Not Optimal Indicators
PRODUCT

PREVENTIVE ACTION Trainings, Workshops, Coordination meetings, evaluation and follow-up ACCION CORRECTIVA training in critical areas