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Courtesy/Consideration
Consideration means preparing every message after keeping the receiver in mind, by
putting yourself in their place. A considerate person does not loose temper, does not accuse
others and is aware of the desires, circumstances, emotions and requests of the receiver. The
sender has to be tactful and sincere, use expressions that show respect, emphasize the fact, be
aware of the feelings of others. In business world, almost everything starts and ends with
courtesy and consideration. Much can be accomplished if tact, diplomacy and appreciation of
people are woven in the message
1. Focus on "You" attitude, instead of " I" attitude. The "I" attitude should be discarded in
favor of "you" attitude to show respect and consideration towards the listener of receiver of
the message.
2. Show interest in the receiver and emphasize the benefits the receivers will gain out of the
message.
3. Emphasize positive and pleasant facts about the receiver of the message.
Clarity
Getting the meaning from your head into the head of the listener or reader –
accurately is the purpose of Clarity. It is difficult to attain as we all carry our own unique
interpretations, ideas and experiences associated with words.
Clarity is achieved in part through a balance between precise language and familiar language.
Simple language, words and expressions should be used. Choose familiar words. Familiar
words are often conversational and appropriate for the situation, so they make a good part of
speech or written communication.
Correctness
Message should not contain any wrong information, it should be authentic. Choose
the right level of Language. At the time of encoding, the sender should ensure that his
knowledge about the receiver is comprehensive. The level of knowledge, educational
background and status of the decoder help the encoder in formulating his message. In case of
discrepancy between the usage and comprehension of terms, miscommunication can arise.
At the core of correctness is proper grammar, punctuation and spelling. However, a message
may be perfect grammatically, but still insult or lose a customer.
Use the right level of language: formal or informal and avoid substandard language or
words.
Check accuracy of figures, facts and words
Maintain acceptable writing mechanics
Concreteness
Communicating concretely means being specific, definite and vivid rather that vague and
general. Often it means using denotative (direct, explicit) rather than connotative words
(ideas or notions suggested by or associated with a word or phrase)
Examples:
Instead of: There has been a considerable rise in the sales as compared to last year.
Action in verbs:
Credibility
(Builds Trust) If the sender can establish his credibility, the receiver has no problems
in accepting his statement. Establishing credibility is not the outcome of a one shot statement.
It is a long drawn out process in which the receiver through constant interaction with the
sender understands his credible nature and is willing to accept his statement as being truthful
and honest.
Completeness and Consistency
The business message is complete when it contains all the facts the reader or listener
needs for the reaction the sender of the message desires. The sender and receiver differ in
their mental filters; they are influenced by their backgrounds, viewpoints, needs, experiences,
attitudes, status and emotions. Because of these differences, communication sender needs to
assess his message through the eyes of the receiver to be sure that he has included all relevant
information. While striving for completeness, the following guidelines are to be observed:
Conciseness
Conciseness is saying what you have to say in fewest possible words. A concise
message is complete without being wordy. The message to be communicated should be as
brief and concise as possible. Weighty language definitely sounds impressive, but people
would be suitably impressed into doing precisely nothing. As far as possible, only simple and
brief statements should be made
Wordy : It was known by Mr. Rajan that we must increase the production
Shortness
"Brevity is the soul of wit." The same can be said about communication. If the
message can be made brief, and verbosity done away with, then the transmission and
comprehension of messages is going to be faster and more effective. Flooding messages with
high sounding words does not create a very lasting impact, as most of the time of the receiver
will be lost in actually deciphering and comprehending the message.
Simplicity
Simplicity both in the use of language an ideas reveals a clarity in the thinking
process. It is normally a tendency that when an individual is himself confused, he tries
equally confusing strategies to try and explain his point of view to the receiver. Simplicity
should be reveled in the communication by using simple terminology and equally simple
concepts
Strength
The strength of the message emanates from the credibility of the sender. If the sender
himself believes in a message that he is about to transmit, there is bound to be strength and
conviction in whatever he tries to state. Half hearted statements add a touch of falsehood to
the communication process.
Sincerity