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ACKNOWLEDGEMENT
The researchers would like to extend their heartfelt gratitude and profound
appreciation to the following people who helped them bring this study into
reality:
To the Almighty God, whose powers shine on everything;
To our thesis adviser, Mr. Alfredo Yambao, for his guidance and advises
that helped bring this study into success;
To the Call Center Agents who participated in the survey, for their utmost
cooperation and honesty during the entire Study;
And lastly, to their families and friends for their continuous support and
being there always whenever they were needed.