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OLIVAREZ COLLEGE

Dr. Arcadio Santos Avenue, Sucat Road, Parañaque City


College of Nursing

ACKNOWLEDGEMENT

The researchers would like to extend their heartfelt gratitude and profound
appreciation to the following people who helped them bring this study into
reality:
To the Almighty God, whose powers shine on everything;

To our thesis adviser, Mr. Alfredo Yambao, for his guidance and advises
that helped bring this study into success;

To the Oral Examination Committee, for imparting their knowledge and


expertise through constructive comments and suggestions;

To the Dean of the College of Health Related Sciences, Ms. Jocelyn


Colindres, for her consistent guidance, and inspiration to keep on going further,
endure the hardships they have experienced, and stay united as one;

To all the Call Center Facilities (e-Teleconnect, SPI Global, IBEX,


Telecommunication) that let them conduct their study and assisted them in
completing the needed information and actively attended to questions and
clarifications about the said facility;

To the Call Center Agents who participated in the survey, for their utmost
cooperation and honesty during the entire Study;

And lastly, to their families and friends for their continuous support and
being there always whenever they were needed.

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