LESSON PLAN

Course Title: Office Procedure CTE 200

Module Title: Factors Affecting Workplace Productivity
Method of Delivery: Online
Prepared: January 16, 2018

PROFESSIONAL COMPETENCIES
(Tasks) PERFORMANCE OBJECTIVES

Explain the various factors affecting This competency is measured cognitively.

workplace productivity.

LEARNING OBJECTIVES (Topics)

1. Identify forces that are changing the workplace environment.

2. Identify workplace strategies for coping with change.
3. Describe career opportunities available for the administrative professional.
4. Determine the effects of stress in the workplace.
5. Identify factors that contribute to workplace stress.
6. Identify time wasters
7. Describe the relationship among stress, anger, and time.
8. Explain the importance of ethical behavior in the workplace.
9. Determine how to achieve ethical change.
10. Identify characteristics of an ethical employee.
11. Develop an understanding of effective team behavior and workplace team
composition.
12. Describe appropriate procedures for dealing with diverse environments.
13. Describe the role of safety and health in the workplace.

Interdisciplinary Correlations: (Related Academics)

English/Reading: Basic reading and writing skills, paragraph and essay construction,
comprehension skills, vocabulary development, and critical reading.
Speech/Communication: Effective oral communication including human
communication: intrapersonal, interpersonal, and public. It surveys current
communication theory and provides practical application.
 MODULE OUTLINE:

 Workplace Changes
 Anger, Stress, and Time Management
 Ethical Theories and Behaviors
 Workplace, Team, and Environment

MODULE RESOURCES:
https://www.slideshare.net/waleedattalla/factors-affecting-productivity

https://wiki.med.umich.edu/.../Stress%20and%20%20Mental%20Health%20Kathleen
1.
https://www.nbrii.com/employee-survey-white-papers/5-factors-that-affect-your-
employees-productivity/

https://youtu.be/MOo9iJ8RYWM

Instruction: Information on factors that affect workplace productivity.

1. Personality or Ego Clashes: This in general, is seen between two people

with opposing personalities. The problem creeps in when there is mistrust
between both the parties with respect to their motives and character.
2. Stress: The modern workplace is full of demands, deadlines, etc. There
are employees who sustain and perform under pressure while there are
employees who succumb to this rising pressure. Thus, an aggressive
environment where the stress levels are high will prove detrimental to employee
performance.
3. Heavy Workloads: If there is an alarming increase in workload,
employees sometimes become disgruntled with their work and this is reflected
in the quality of work. It also takes a toll on their health and demoralizes them.
4. Inadequate Resources: Adequate time and material resources should be
available to employees to enable them perform their work easily. This will help
them perform to the best of their ability and be proud of their achievements.
5. Poor Leadership from the Top Management: A supervisor motivates his
subordinates, instills confidence, and evokes enthusiasm with regard to their
work. But if the same supervisor engages in aggressive and punitive behavior,
it results in harassment at the workplace.
6. Lack of Role Clarity: This happens when two different workers are given
incompatible roles at the same time. This lack of clarity in workers’ objectives
and expectations creates tension between the employees and results in
conflicts.
7. Lack of Clarity about Accountability: Lack of accountability results when
there is no clarity amongst the employees regarding their roles and
responsibilities and their relationship with team members. This leads to a
situation wherein when something goes right, everyone would like to take credit
for it and when something goes wrong, no one comes forward to accept
responsibility.
8. Lack of Transparency: When employees are not informed about
decisions, they will make their own assumptions which can spread rumors. This
can hurt the image of the organization and also destroy t rust in the management.
9. Clash of Values: An organization comprises employees from various
walks of life. They bring in their own set of values, ideas, and principles which
may not be received by everyone in the organization. This might result in some
animosity and intolerance between individuals.
10. Gossip: Research has shown that office gossip creates great loss to the
organization and also affects the individual productivity of employees at work.
11. Poor Selection or Pairing of Team Members: Employees tied with a wrong
partner prove detrimental to the overall health of the organization. A lion’s share
of their time will be consumed jostling against each other without any
improvement in their overall performance.
12. Outdated Technology: To make an employee productive and efficient, it
is important to equip them with the right tools. Ignoring the potential benefits of
technology upgradation in the workplace may diminish the productivity and
performance of employees.
13. Bullying or Harassment: There are cases where bosses or colleagues
threaten an employee for no reason or pass offensive remarks against the
employee. This leads to the creation of a hostile environment in the workplace.
It also disturbs the sense of belongingness amongst employees.
14. Perceived Discrimination: Employee discrimination can have a negative
effect on the organization’s bottom line. It hampers the main components of
employees’ behavior which are directly associated with job performance. This
might also result in a higher incidence of grievances amon g employees.
15. Poor Performance Management: Badly-conducted appraisals can create
a lot of problems for the organization as well as its employees. If a hard working
employee is under-rated, besides being unfair, it creates an inferiority complex
in the mind of the employee, while being over-rated may create egoism.
16. Depleting Health Conditions: The deteriorating health of an employee
would greatly hamper the employee’s ability to be productive. It has a cascading
effect such as rising absenteeism, low morale, and indifference to organizational
goals.

Information for next module:

Module Title: EFFECTIVE COMMUNICATION
Use information from this module to begin frame work for next module in course.
Learning Outcomes Table of Specifications:

The table below identifies the percentage of learning objectives for each module.

Moderate Advanced Superior

Limited
Knowledge Knowledge Knowledge
Knowledge and
and and and
Proficiency
Proficiency Proficiency Proficiency
1 2 3 4
Module 38% 62%

Learner’s Knowledge, Skills and Abilities

Indicator Key Terms Description

Limited  Identifies basic facts and terms about the subject or

Knowledge competency.
1  Performs simple tasks associated with the competency.
and
Proficiency Needs to be told or shown how to do most tasks.
 Requires close supervision.
 Identifies relationship of basic facts and states general
Moderate
principles and can determine step-by-step procedures for
Knowledge doing the competency.
2
and  Performs most parts of the competency. Needs help only
Proficiency on hardest parts.
 Requires limited supervision.
 Analyzes facts and principles and draws conclusions about
Advanced the subject to include why and when the competency must
Knowledge be done and why each step is needed. Can predict
3 outcomes.
and
Proficiency  Performs all parts of the competency. Needs only a spot
check of completed work.
 Requires little or no direct supervision.
Superior  Can evaluate conditions and make appropriate decisions
Knowledge as related to resolving problems.
4
and  Performs competency quickly and accurately with no direct
Proficiency supervision and is able to instruct and supervise others.