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School Test Prep: Hotel Management Bottom of Form

What is Hotel Management?

The hospitality industry has grown by leaps and bounds in the pastTop
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Demand for trained manpower in this industry is immense. Star hotels
require trained staff for the following departments:

• Food and Beverage (F&B)

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• Financial Management Bottom of Form

• Engineering

• Maintenance

• Security

• Fire Fighting

• Public Relations

Personal Factor

Being a service industry, having the right attitude is most important. The
employees must have an outgoing and pleasant personality, capacity for
hard work and a liking for interacting with people. The ability to keep the
situation under control during any crisis, discipline, commitment and
dedication is a must.

The Prospects

Besides working in hotels, hotel management diploma/degree holders have

the following options:

• Restaurant Management/Fast Food Joint Management

• Club Management/Recreation & Health Centre Management

• Cruise Ship Hotel Management

• Hospital Administration and Catering

• Institutional and Industrial Catering

• Airline Catering and Cabin Services

• Manufacturers and Suppliers of Hotel and Restaurant Equipment

and Services

• Hotel and Catering Institutes

• Hotel and Tourism Associations

• Catering Departments in banks and insurance houses

• With government owned catering departments, for example

railway, armed forces, ministerial conventions, etc.

• In food, confectionery, beverage production industries.

Jobs in Hotel Management

The Managers
Hotel managers are responsible for the efficient and profitable operation of
their establishments. The General Manager controls the finances,
establishment norms to be followed by the staff while providing their
services to the guests, housekeeping, food quality, decor and interiors.
Assistant Managers supervise the day-to-day operations of their
departments. Large hotels have Resident Managers to resolve problems
round the clock. The Department Managers work under the supervision and
guidance of the top management.

The Front Office

The first people to welcome guests in a hotel are the personnel in the front
office. The Front Office Manager supervises the work of the receptionists,
information clerk, reservation clerk and other service personnel like bell
captain, bell boy and doorman. The Bell Boy assists the guests with the
baggage to check in to the room. The Bell Captain supervises the work of
bell boys. The Information Clerk delivers the telephone messages to the
guests through the Bell Captain.

F&B (Food and Beverage)

This department includes:

• Culinary Unit

• Steward Department

• Food Service Department

Restaurant and Food Service Managers
tableware, linens, paper, supplies furniture, and fixtures cleaning. They
arrange for equipment maintenance and repairs. They also have to maintain
records of hours and wages of employees, payrolls, and taxes, etc.
Managers are in-charge of catering assignments.

A hotel requires maintenance on a very large scale. Hotels have a house
keeping department to look after cleanliness in rooms, lounges, lobby,
restaurant, dining halls, parks etc. This department functions under the
supervision of the Executive Housekeeper.

Executive Housekeepers are responsible for ensuring that guest rooms,

meeting and banquet rooms and public areas are clean, orderly and well
maintained. They train, schedule and supervise the work of housekeepers,
inspect rooms and order for the necessary supplies. Housekeeping is a round
the clock job .This department works in shifts.

Marketing Department
Today marketing of services is a major aspect of hotel management.
and marketing division works to identify the needs of prospective
customers, develop stay packages to suit their needs and sell the services,
which have been developed.

Hotel manager
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since August 2010.

This article is about hotel management in practice. For academic study of hotel
management, see Hospitality management studies and Hospitality industry.
A hotel manager or hotelier is a person who holds a management occupation within a hotel,
motel, or resort establishment. Management titles and duties vary by company. In some hotels
the title hotel manager or hotelier may solely be referred to the General Manager of the hotel.
Small hotels may have a small management team consisting of only two or three managers while
larger hotels may often have a large management team consisting of various departments and

• 1 Typical Full Service Hotel Management Structure
• 2 Typical Qualifications for a Hotel Manager
• 3 Working Conditions
• 4 In popular culture
• 5 External links

[edit] Typical Full Service Hotel Management Structure

A typical organizational chart for a mid-scale to large hotel:
• General Manager
○ Director of Room Operations
 Front Office Manager
 Guest Relations Manager(s)
 Concierge Manager
 PBX Supervisor
 Reservations Manager
 Bell Services Manager
 Executive Housekeeper
 Housekeeping Manager(s)
○ Director of Sales & Marketing
 Senior Sales Manager
 Sales Manager(s)
 Revenue Manager
 Convention Services Manager(s)
○ Director of Food & Beverage
 Restaurant Manager(s)
 Room Service Manager
 Catering Manager
 Bar Manager
○ Chief Engineer
○ Director of Human Resources
○ Director of Security
○ Spa & Recreation Manager
○ Accounting Manager

[edit] Typical Qualifications for a Hotel Manager

Background and training required varies by management title and duties involved. Industry
experience has proven to be an essential qualification for nearly any management occupation
within the lodging industry.
Basic qualifications for a management occupation within a hotel usually consist of the following:
• Industry Experience
• Education
○ A high school diploma is a required qualification for any management occupation.
○ A degree in Hospitality management studies or equivalent Business degree
○ A graduate degree may be desired for a General Manager position but is often not
required with sufficient management experience.
[edit] Working Conditions
Hotel managers are generally exposed to long shifts that include late hours, weekends, and
holidays due to the 24 hour operation of a hotel. The common workplace in hotels is a fast-paced
environment, with high levels of interaction with guests, employees, and other managers.
Upper management consisting of senior managers, department heads, and General Managers
may sometimes enjoy a more desirable work schedule consisting of a more traditional business
day including weekdays and days off on holidays.
[edit] In popular culture
The occupation of a hotel manager has appeared in many Hollywood films including the film
Hotel Rwanda and other media outlets.
[edit] External links
• Personal stories of getting hotel industry certificates successfully
• http://www.ei-ahla.org/content.aspx?id=112 Professional Certification, For all levels of
hotel professionals

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Hotel management refers to professional management techniques used in the hospitality sector.
These can include hotel administration, accounts, marketing, housekeeping, front office or front
of house, food and beverage management, catering and maintenance.
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