A STUDY ON EFFECTIVENESS OF INTERNAL RECRUITMENT AND

EXTERNAL RECRUITMENT FOR THE POSITION OF TEAM LEADER

1) Name _______________________________ Age______________

Gender ( ) Male ( ) Female
DOJ _______________ DOJ Designation _____________________
Present Designation _______________________
Experience in RBPO ____________ Overall Experience_______________
2) You have been sourced
( ) Internal ( ) External
If you are hired externally, then mention the process
( ) Consultancy ( ) Advertisement
( ) Job portal ( ) Word of mouth
( ) Other Specify………………………….
Your comments ……………………………………………………….
3) Does internal hiring improves the motivation level of employees?
( ) Yes ( ) No
Your comments ……………………………………………………….
4) Do you feel that by internal hiring, the company would be able to retain
talent?
( ) Yes ( ) No
Your comments ……………………………………………………….
5) Performance of internal hire is generally better than the external hire?
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly disagree
Your comments ……………………………………………………….
6) External hires find it difficult to fit themselves with the culture of the
organization?
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly disagree
Your comments ……………………………………………………….

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7) Qualified external hires quit the job in short period?
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly disagree
Your comments ……………………………………………………….
8) Does the company offers any career growth based on your
performance?
( ) Yes ( ) No
If Yes, What type of growth?
( ) Promotion ( ) Higher compensation
( ) Appreciation ( ) Recognition
( ) All of the above ( ) None
( ) Others, Specify…………………….
If No, What type of growth do you prefer?
( ) Promotion ( ) Higher compensation
( ) Appreciation ( ) Recognition
( ) All of the above ( ) Others, Specify…………………….
Your comments ……………………………………………………….
9) Please rank the factor that motivated you to become a team leader?
1. Working culture ( )
2. Perception about the management ( )
3. Branding ( )
3. Challenging profits ( )
4. Compensation & benefits ( )
5. Career advancement and growth prospects ( )
6. Acceptable pace of work stress ( )
Your comments ……………………………………………………….
10) To what extent do employees feel free to express their views and
opinions?
( ) 1%-20% ( ) 21%-40% ( ) 41%-60% ( ) 61%-80% ( ) 81%-100%
( ) Nil
Your comments ……………………………………………………….

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11) Is there culture of collaboration, teamwork and “We” feeling among
various team in the organization?
( ) Yes ( ) No
Your comments ……………………………………………………….
12) Is there a lot of supervision and mentoring?
( ) Yes ( ) No
Your comments ……………………………………………………….
13) Which are all the competency do you prefer to become a team leader?
Rank it
Communication skill ( )
Leadership Skill ( )
Analytical Skill ( )
Interpersonal Skill ( )
Product Knowledge ( )
Operation Metrics ( )
Your comments ……………………………………………………….
14) In your opinion the Internal promoters strengths are (Rank 1 to 6)
Effective product knowledge ( )
Imbibed to the organization culture ( )
Superior expectation is known ( )
Effective collaboration with other TLs ( )
Organization expectation is known ( )
Good leadership qualities ( )
Your comments ……………………………………………………….
15) In your opinion the External promoters strengths are (Rank 1 to 6)
Effective product knowledge ( )
Imbibed to the organization culture ( )
Superior expectation is known ( )
Effective collaboration with other TLs ( )
Organization expectation is known ( )
Good leadership qualities ( )
Your comments ……………………………………………………….

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16) In my opinion the attrition of external hired TLs are high because
(Rank 1 to 8)
Weak in product knowledge ( )
Unable to meet superior expectation
( )
Responsibilities are higher than previous organizations (
)
Responsibilities are lower than previous organization ( )
Accountability not only for team performance but for total circle
( )
Stretched working hours ( )
Non co operation of internal promoted TLs
( )
Lack of freedom ( )
Too many things to be handled which not used to
( )
Salary ( )
Your comments ……………………………………………………….
17) In my opinion TLs with international experience would not suit our
organization
( ) Yes ( ) No
If Yes, then Why …………………………………………………………..
……………………………………………………………………………..
Your comments ……………………………………………………….

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18) Your suggestion ___________________________________________________
________________________________________________________________
________________________________________________________________

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