Q1. On which bank you depend for your regular transaction?

( ) No. of People

BANK OF INDIA 60 % (1200)

SBI 33 % (660)

HDFC 5% (100)

OTHER 2% (40)

TOTAL NO. OF PEOPLE 200

RESPONSES OF PEOPLE IN %
5% 2%

33% SBI
Bank of India
60%
HDFC
OTHER
Interpretation :-

It has been observed that approximately 60% correspondents are using the service of BANK OF

INDIA for their daily transaction, around 33% of people are using SBI Bank for their transaction

and only 5% & 2% of people are using HDFC & other Bank service respectively in Bareilly. It also

shows that SBI have the highest market position in Bareilly as per my sample.
Q2. Are you aware of products & services provided by BANK OF INDIA ?

YES 85% (1700)

NO 15% (300)

Total No. of People 200

NO
15%

YES
85%

Interpretation :-

From the above data it is clear that most of the customers (around 85%) of Bareilly have the

idea about the product & services of SBI, the rest 15% have the idea about the product they

are using. In this 15% most of the people are from typical rural area (Farmers).
Q3. If yes are you aware of the advance products (Loan segments) of BANK OF INDIA ?

YES 95%(1900)

NO 5% (100)

TOTAL NO. OF PEOPLE 200

% OF PEOPLE

5%

YES
NO
95%

Interpretation :-

It is clear that most of the people have the idea about the advance product of BANK OF INDIA .

Almost all the 95% people who have the idea about the advance product are the user of SBI

product & service.

Q4. Which bank you prefer for taking loans?

85% (1800)

BANK OF INDIA

SBI 7% (140)

HDFC 2% (40)

OTHER 1% (20)

TOTAL NO. OF PEOPLE 200

Sales
2% 1%

12%

SBI
Bankd of India
HDFC
85%
OTHER
Interpretation :-

According to my sample size 85% of people prefer BANK OF INDIA for loan product, but some

people prefer SBI, HDFC or OTHER Bank for loan because they are working with that bank & it is

easier for them to get loan from their bank & it easier for them to pay the interest because it is

less as compare to other bank because they are the employee of that bank.
Q.5 Which loan product of Bank of India you have used?

HOME LOAN 47% (846)

EDUCATIONAL LOAN 20% (360)

CAR LOAN 15% (270)

PERSONAL LOAN 10% (180)

OTHER 8% (144)

TOTAL NO. OF PEOPLE 1800

Sales

10%
8%
HOME LOAN
47%
15% EDUCATIONAL LOAN
CAR LOAN
20% PERSONAL LOAN
OTHER
Interpretation :-

From the sample size 85% of people are using the BANK OF INDIA loan product. From the 1800

people 47% of people took home loan from BANK OF INDIA . 20% of people took education loan

for their children, 15% of people took car loan from SBI. Some of the customer took 2 type of

loan from ICIC I like both car & educational loan and home & car loan. 10% of people took

personal loan.
Q6. What do you feel about the services providing by BANK OF INDIA in advance product?

Bad 0% (0)

Satisfactory 2% (40)

Good 55% (1100)

Excellent 43% (860)

TOTAL NO. OF PEOPLE 200

CUSTOMER PERCEPTION TOWARDS THE SERVICE PROVIDE

BY SBI IN ADVANCE PRODUCT

0% 2%

43%
BAD
SATISFACTORY
55%
GOOD
EXCELLENT
Interpretation :-

From this it is clear that the service provide by BANK OF INDIA in its advance product is good in

between the customer. All of them satisfy with the product provide by BANK OF INDIA . 55% of

people said that the service provide by BANK OF INDIA is good & 43% said it is excellent & just

2% of people said that it is satisfactory.

Q7. Which features you like most in Loan segments of BANK OF INDIA ?

LESS PAPER WORK 3% (60)

ATTRACTIVE INTEREST RATE 35% (700)

TRANSPARENCY 20% (400)

SIMPLE AND FAST PROCESSING 2% (40)

LONGER REPAYMENT PERIOD 40% (800)

TOTAL NO. OF PEOPLE 200

FEATURES LIKE BY CUSTOMER

45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
LESS PAPER WORK ATTRACTIVE TRANSPARENCY SIMPLE & FAST LONGER
INTEREST RATE PROCESSING REPAYMENT
PERIOD
Interpretation :-

Most of the people like the attractive interest rate & longer repayment period. It’s easier for

people to repay the whole loan amount with its interest with low interest rate and with longer

repayment period.