Your Agreement

April 17, 2014 eTransaction # 6936100001301818796434

Acct #: 23065928 Location: 6936

Mobile #: 7095712642 Rep ID: t893444
SIM #: 8912230000175808468
Agreement Effective Date: April 17, 2014

DWAYNE PENTON
98 WILSON DR UNIT 11
FORT MCMURRAY AB
T9H0A1
CAN

Thanks for choosing Koodo

You've made a good call. The products and the services you selected today are described in this agreement.

Here's what you've chosen

My new phone:
Phone: APPLE I4S 8GB BLACK KOODO
Serial #: 013537002061428

Cost of your phone:

Full Retail Price: $450.00
Starting Tab Balance: -300.00
Your phone cost: $150.00
About Your Tab Balance: How the Tab works:
Starting Tab Balance: -300.00 You've chosen Tab Medium or Tab large. Here's how you'll
Max Tab Recovery Period in Months: 24 pay it off:
Average Tab Reduction will be at least: 1) Your rate plan includes a Tab Charge of $5.00/month. This
$12.50
With these monthly reductions, your Tab balance will reach goes towards your Tab Balance.
zero no later than [on Start Date + 24 months]. 2) In addition, Koodo will contribute 15% of the service
charges billed to your account in that month to help reduce
your Tab Balance (not including taxes, late payment and
My monthly plan: administrative fees, and the Tab Charge).
CAN Data 50MB 200 min $34 3) If the total of your Tab Charge and your 15% contribution
Anytime Canadian Minutes: 200
are less than the Average Tab Reduction shown on the left,
Included Data:
Koodo will top up the difference.
Canadian Data: 50 MB
4) Once your Tab Balance reaches zero, the Tab Charge is
Canadian Data: 250 KB
cancelled and you'll start earning a positive Tab Balance,
Monthly Base Rate Plan (with Tab Charge) $39.00 which can be put towards your next Koodo phone.
Total Monthly Charge (including optional $39.00 5) Your current Tab balance will be available online for your
services)* review through Koodo Self-Serve.
Price Guarantee

At Koodo, we like to keep things fair and simple. Koodo will not change your monthly rate plan charge or the services included in
your rate plan without your consent, as long as the plan is in market. However, Koodo may change other terms, including charges for
pay-per-use and optional services, after giving you thirty days' notice. Please refer to the Service Terms for full details.
*Taxes are extra

SEE OVER
Koodo - 200 Consilium Place, Suite 1600 Scarborough (Ontario) M1H 3J3 •
Tel.: 1-866-995-6636• Fax: 1-800-299-3995. www.koodomobile.com
DWAYNE PENTON | (709) 571-2642 - 1 / 3
 Included Services in Your Monthly Rate Plan

5pm Evenings & Weekends US Roam Toll @ $0.00Cdn Unltd Local Family Calling
Koodo Data & SMS Rates Text Messaging Services Unlimited Canadian LD
Koodo II PPU Call Forward Toll Data 50MB
Unlimited SMS and MMS US Roam Air @1.50 911 Government Fee
Extra LD Rate (Cdn) Additional data $5/50MB Call Waiting
Conference Calling Call Forward PPU Access Provisioning Service
Voicemail Call Display Outbound Call Display
Service Call Forward Pay Per Use

Services available on a Pay-per-Use basis are not included in your monthly rate plan. Current rates at the time of use will apply. For
more information on Pay-per-Use services and for current rates see koodomobile.com/payperuse.

Optional Services

Koodo Mobile $0.00 Pay-Per-Use Intl Long $0.00

Distance

Billing option: ❐ Paper Bill = $2.00/month* ✔ E-Bill = no charge

*You can remove the chargeable paper bill option at any time. Just log onto your Self-Serve account and select the E-Bill option, which
is free of charge. To sign up for E-Bill, you’ll need to register via Self Serve at koodomobile.com/selfserve.

Optional services (also called add-ons) are billed monthly in advance. Taxes are extra. You may cancel an optional service at any
time by logging onto koodomobile.com/selfserve. Service will continue month to month until you cancel it. Some optional services
require the acceptance of additional terms of service. You will be asked to accept these terms of service before using the service for
the first time. For rates and full service descriptions for available add-ons, see koodomobile.com/add-ons. One time service fees are
charged at the current rate at the time of use. The list of one time services available and current rates are posted at koodomobile.com/
onetimecharges.

Additional Service Information

Phone Warranty Information Coverage Maps

If you purchased a new phone with this Agreement, it is covered
by a legal warranty, guaranteeing ordinary use for a reasonable
period of time, and by the manufacturer’s warranty, which you
can find in the packaging for the phone. Each manufacturer has
its own warranty, but they generally cover repairs required to
fix defects for up to a year. If you purchased a Certified Pre-
Owned phone with this Agreement, a limited warranty applies
for up to one year, depending on the phone, covering defects.
Koodo’s Repair Program is available in-store and will assist you
in taking advantage of your warranty coverage, including the use
of a loaner while your phone is in repair. For full details, see
koodomobile.com/warranty
Coverage maps for Koodo wireless services are available at
koodomobile.com/coverage. Coverage maps are approximate,
since coverage can be affected by a variety of factors, including
buildings and other obstructions that limit how far a signal can
carry. For more details, consult the Service Terms.
Contacting Koodo
We’re here to help. Got a question or issue? Visit
koodomobile.com/contactus. You can also manage your
account online, at koodomobile.com/selfserve. You may also
be able to use our free Mobile Self Serve App, depending on the
phone you have.

CRTC Wireless Code Phone Unlocking

The CRTC has created a Wireless Code that applies to your
service, which you can consult at crtc.gc.ca/wirelesscode. To
make a complaint under the Wireless Code, you can reach the
Commissioner for Complaints for Telecommunications Services
at 1-888-221-1687.
New phones purchased from Koodo can only be used with Koodo
service, but can be unlocked for a $50 fee. If you received a
discount on the purchase price, the phone can only be unlocked
after ninety days, if you are in good credit standing.

Cancellation

Use of your Tab and No Tab Discount is subject to the rules contained in the Koodo Facts brochure or at koodomobile.com/
koodofacts. You can leave Koodo at any time by paying off your Tab Balance. You must also pay your Tab Balance if Koodo
terminates this agreement because of your violation of the terms of service. All other charges owing to Koodo for use of the service
will remain due upon the termination of this agreement. A positive balance on your Tab has no monetary value, is not transferable
and will be cancelled by Koodo (without compensation to you) when you or Koodo terminates the service.

SEE OVER
Koodo - 200 Consilium Place, Suite 1600 Scarborough (Ontario) M1H 3J3 •
Tel.: 1-866-995-6636• Fax: 1-800-299-3995. www.koodomobile.com
DWAYNE PENTON | (709) 571-2642 - 2 / 3
 Important Terms
What charges should I expect on my first bill?
Your first Koodo bill will contain:
1. Charges from today’s date to your billing date; and
2. Regular monthly charges for the first complete month, billed in advance.
As a result of the charges for a partial month, your first bill will be higher than usual.
The charges will be back to normal on your next bill. In the future, you’ll only see
these kinds of partial charges if you change your monthly plan or add-ons.
How can I manage my spending?
Under your Agreement, depending on your monthly plan and add-ons, you have
unlimited access to the service, but additional pay per use charges will apply once
you have used up the services included in your rate plan or add-ons. However,
Koodo provides you with the tools to cap additional data charges.
Each month, Koodo will send an SMS message to each device that has incurred
$50 of additional charges for data use in Canada and $100 of additional charges
for international data roaming. The user can then continue using data by replying to
the SMS to accept further charges. The additional charges will be calculated using
the pay per use rate that applies to the user’s rate plan and service options. For
international data roaming, the cap starts once the data included in any roaming
package you have purchased, not including renewals, has been used.
Initials__________
Can I upgrade my phone at any time?
Yes, if you are in good credit standing. When you sign an Agreement with a
discount on the purchase of your device, the Tab Balance will appear on your
monthly bill. Your Tab Balance is the remaining portion of the discount you received
and it decreases every month over your service period. By paying off your current
Tab Balance, you can upgrade to the new phone of your choice.
Can I change my rate plan or add-ons?
If you’re on No Tab, Tab Small or Tab Medium, you can change your plan or add-
ons any time. If you chose Tab Large, you must stick with a Tab Large plan until
your Tab Balance reaches zero. There is no charge for changing rate plans or add-
ons through Self Serve.
Is there a trial period?
If you are not satisfied with your phone or the service, you can return the phone for
a full refund and cancel service within fifteen days of the start of your service period.
Cancellation fees do not apply unless you have used more than 30 voice minutes
or 50 text messages or 50 megabytes of data. The phone must be returned in
near new condition with the original packaging. If you are a person with a disability,
this trial period is extended to thirty days and the usage limits are doubled. Any
bonus gift you receive is yours after thirty days as a Koodo customer. If you cancel
service before then, you agree to return the gift to Koodo or pay the value of it.
How can I get assistance with the service?
Koodo provides you with helpful online tools for everything you may need, at
koodomobile.com/help. You can also call Koodo Customer Service toll free at
1-866-995-6636 or from your phone at *611 (a free call). If you are entitled to a
refund for incorrect billing, Koodo will credit your account within thirty days.
Enhanced 911: Enhanced 911 can provide emergency operators with improved
location information. For more information on the availability, limitations
and characteristics of wireless e911 service and handsets, please visit
koodomobile.com/e911. Please note that Koodo does not provide 911 operator
services. Koodo provides advanced routing of 911 calls to the closest emergency
service access point, and these are maintained by local government agencies. If
there is no 911 emergency service access point serving the area where you make
a 911 call, you will not have 911 operator services.
Koodo - 200 Consilium Place, Suite 1600 Scarborough (Ontario) M1H 3J3 •
Tel.: 1-866-995-6636• Fax: 1-800-299-3995. www.koodomobile.com
Why are the Service Terms and the Koodo Privacy Commitment important?
Your use of the service is subject to the Service Terms and the Privacy
Commitment, which may be consulted at koodomobile.com/legal. To receive
paper copies, contact us at 1-866-995-6636 or from your phone at *611 (a free
call).
The Service Terms explain important legal rights, obligations and limitations.
■ The service may fail or be interrupted for many reasons, including network
maintenance, physical limitations inherent in the radio waves to deliver the
service, and technical limitations arising from the connection with other
telecommunications companies. Koodo does not guarantee service availability.
■ Koodo may make changes to its networks and undertake maintenance at
any time without notice to you. Koodo may also update or change the
software, features and settings on your phone, including through "over-the-air"
instructions.
■ Koodo will not be liable for loss of profits, data, earnings or business
opportunities, economic loss, punitive damages or any other loss caused by
use or failure of the service or any phone used with the service.
■ Koodo networks can support a wide range of equipment. However, if you use
equipment not purchased from Koodo, the service may not work with your
equipment in all areas.
The Privacy Commitment describes how Koodo may gather, use and disclose
your personal information. The permitted uses include sending you marketing
messages for other Koodo services or that are tailored to your interests, based
on your use of Koodo services. You can always unsubscribe. Every electronic
marketing message from Koodo will have an unsubscribe option, and you can
manage other types of marketing messages from Koodo by calling Customer
Service.
The Service Terms and Privacy Commitment are available online and in store.
Please initial below if you do not want to receive a paper copy.
Initials__________
Agents: The retailer has acted as an agent only for the activation of your mobility
service with Koodo, and assumes no responsibility for the provision of the service.
In the event this is specified in the agreement between Koodo and the retailer,
Koodo will collect a portion of the charges outlined above as payment on the price
of the phone you have purchased from the retailer.
My authorization
I have read the terms set out in this Agreement and agree to comply with them.
Any use of the service by me or any person I allow to access my phone will mean
that I unconditionally accept the Service Terms.
I consent to the publication of the numbers assigned to my account (you may
withdraw your consent at any time by calling Koodo Customer Service). I consent
to the exchange of my account and usage information with other Koodo companies
and their affiliates or dealers, so that they can provide services in managing my
account or offer me additional services or products.
I authorize Koodo to obtain information about my credit history from time to
time. I authorize any person, consumer reporting agency or credit grantor
to verify the information provided, and I consent to the exchange of credit
information with others at any time, including my payment history with
Koodo.
_____________________ ____________________________
Customer Signature Koodo authorized sales agent
SEE OVER
DWAYNE PENTON | (709) 571-2642 - 3 / 3