SEVERITY HIERARCHY DESCRIPTION FEATURE

Info Line SFP present. Base

MPEG output mode changed from active to
Info Line Base
standby.
Event Line The IGMP version changed. Base
Info Line SFP not present. Base
Info Line GigE port disabled. Base
Major Line Switched active ad insertion port. Base

Major Line Lost signal at input line. Base

Line is MPEG disabled, cannot import/export

Major Line Base
config file.
One or more muxes have BISS enabled but
Major Device the installed 4DSP Module does not support Base
this feaure.

One or more muxes have BISS enabled but

Major Device the license for this feature is not installed or Base
has expired.
Major Device Failed to start SNMP Agent. Base

The primary CAP in a 1:1 CPR configuration

Warning Device failed to synchronize a configuration change CPR
with the backup CAP.

Warning Device Failback pre-check has failed. CPR

The primary CAP has been removed or

Event Device CPR
disabled from CPR on the given backup CAP.

A primary CAP was added to or removed

Event Device CPR
from protection by the backup CAP.
Info Device An automatic CPR failback occured. CPR
Info Device A CPR failback is in progress. CPR
Backup CAP invited primary to join but
Warning Device CPR
primary is independent.
Info Device A manual CPR failover was initiated. CPR
Backup CAP is covering but there is no CPR
Major Device CPR
license.
Backup CAP invited primary to join but there
Warning Device CPR
is no CPR license.
Minor Device Incomplete file sync. CPR
Event Device A CPR state transition occurred. CPR
CPR license has expired. CPR has been
Warning Device CPR
disabled.
Warning Device Backup CAP is busy. CPR
 Primary CAP not defined in backup group,
Minor Device CPR
denied CPR protection.

Warning Mux Invalid EAS message received. EAS

CPR license expired, covering state

Minor Device CPR
terminated.
Inconsistent state detected, primary CAP
Minor Device CPR
released from protection.

Warning Mux EAS details channel not found. EAS

Event Mux Duplicate EAS message discarded. EAS

Major Device Failback occurred but backup CAP did not CPR
reply.
Event Program Switched to EAS details channel. EAS

Primary CAP in independent mode detects

Major Device CPR
that it is being covered by a backup CAP.

Critical Program EAS switch failed. EAS

CPR is enabled but primary CAP is not

Warning Device CPR
protected.
EAS in-band switch aborted in favor of EAS
Warning Program EAS
out-of-band switch.
Warning Device Primary CAP failed. CPR

Warning Mux EAS message received after event end. EAS

Primary CAP is incompatible with backup

Minor Device CPR
CAP.
Warning Mux EAS Switching license unavailable. EAS
EAS in-band switch ignored because EAS out-
Warning Program EAS
of-band switch in progress.
Major Device CPR failed over. CPR

Backup CAP detects that it is covering a

Major Device CPR
primary CAP which is in independent mode.

Warning Device File sync on backup CAP failed. CPR

Warning Device Backup CAP failed. CPR
CPR join process failed, link failure at primary
Warning Device CPR
CAP.
Major Mux Table monitoring, invalid syntax. Base
Number of input PIDs exceeds maximum
Major Mux Base
4096.

The grooming definition is invalid because

Minor Program EBIF
EBIF is not enabled for the output program.
Critical Device Failed to allocate memory for input DMA. Base

A grooming definition cannot contain both an

Minor Program EISS input stream and an EISS extra output EBIF
stream.
Critical Device Failed to initialize input buffers. Hardware

A forced custom groomed stream appeared

Minor Program EBIF
as an EBIF stream. It cannot be groomed.

Major PID Missing or corrupted video file. Groom

Event PID EISS Passed. EBIF

Major Device Failed to communicate with the ADS EBIF

endpoint.
Event PID EBIF Passed. EBIF
Event PID EISS Dropped. EBIF
Event PID EBIF Modified. EBIF
Event PID EBIF Dropped. EBIF
Scheduled network input is not playing.
Major Program Retrying the scheduled input. Playing the old Groom
input.

Critical PID Cannot allocate memory for stream buffer. Base

Scheduled network input is not playing.

Major Program Retrying the scheduled input. Nothing is Groom
being output.
One or more PIDs in the custom groom
Minor Program Groom
definition cannot be exported.

Event Program An action was triggered by a trigger event. Groom

Major Program Input buffer corrupted. Base

The grooming definition has no valid trigger

Warning Program event defined. Groom

Maximum bandwidth of output mux

Major Mux Base
exceeded.
Invalid grooming definition due to missing or
Major Program Groom
invalid inputs.
Output corrupted due to many input format
Major Mux Base
errors.
Invalid grooming definition due to internal
Major Program Base
error.
Cannot allocate memory for monitoring
Critical Mux Base
table.
Critical Device Unknown machine type in startcore script. Base

Internal data structure corruption in the Core

Critical PID Base
software.
Major Mux ES buffer entries exceed maximum. Base

Major Device Input buffer overflow. Base

Failed to switch to the scheduled input.

Major Program Groom
Playing the old input.
Critical Device Unknown option in startcore script. Base

Major Program Failed to switch to the scheduled input. Groom

Nothing is being output.

Event PID PTS error. Groom

The Path SDT feature has been disabled

Warning Device because the SDT PID (17) has been reserved Groom
in one or more output muxes.
Critical Device License is about to expire. Base

Major Device Invalid value in cp-controller.properties file. Base

Critical Device The database is corrupt. Base

Critical Device License key does NOT match LicenseGuard. Base

Major Device Database could not be written. Base

Critical Device Corrupted or missing license file. Base
Critical Device Invalid license key. Base
Event Device Controller started. Base
Critical Device License key already expired. Base
Critical Device Controller failed to go online. Base
Major Device Lost communication with muxd process. Base

Critical Device Database incompatible with software version. Base

Event Device Session ID invalidated for inactive client. Base

Info Device VIO card 1 not present. Hardware
Info Device VIO card 2 not present. Hardware
Critical Device Emergency shutdown. Base
System running from backup image because
Critical Device Base
last update failed.
Major Device Running out of free space on RAM disk. Base

Major Device Data flash usage exceeds the given threshold. Base

Critical Device Command buffer full. Base

Critical Device Output stopped due to PCR clock stopped. Base

Critical Device Process stopped. Base
Critical Device Command syntax error. Base
Critical Device Internal communication buffer full. Base

Warning Device Cannot detect redundant power supply 2. Hardware

Warning Device Cannot detect redundant power supply 1. Hardware

Major Device Error reading power supply 2. Hardware

Critical Device Temperature above normal. Hardware
Major Device Error reading power supply 1. Hardware
Critical Device Fan tray 1 failure. Hardware
Major Device Error reading fan tray 2. Hardware
Critical Device Fan tray 2 failure. Hardware
Major Device Error reading fan tray 1. Hardware

Major Device Exceeded device MPEG-4/AVC recoding Base

capabilities.
Major Program Service affected due to cluster failure. Base
Major Device Invalid system time detected. Hardware
Critical Device Cannot read license guard. Hardware
Critical Device Fan tray 1 not present. Hardware
Power supply 2 voltage or current value out
Major Device Hardware
of range.
Critical Device Fan tray 2 not present. Hardware
MAC address cannot be resolved for IP
Minor Device Base
address.
Major Device Fan tray 1 slowdown. Hardware
Power supply 1 voltage or current value out
Major Device Hardware
of range.
Major Device Required cluster type download failed. Base
Major Device Fan tray 2 slowdown. Hardware
Frames from monitored port were dropped in Hardware
Major Device transit to monitoring port.
Minor Device RAM corruption detected. Hardware
Major Line SFP is incompatible with port. Hardware
Critical Device VF cluster error. Base
Aggregate output bandwidth exceeds port
Major Line Base
limit.
Major Device Loopback threshold error. Base
Aggregate input bandwidth exceeds port
Major Line Base
limit.
Critical Device 4DSP fuse failure. Hardware
Critical Device Internal hardware payload error. Hardware
Critical Device VF network error. Base
Critical Device 4DSP FPGA failure. Base
Warning Device Failed to configure CPAN. Hardware
Critical Device 4DSP power regulator failure. Hardware
Critical Device VF global hardware error. Hardware
Critical Device 4DSP FPGA firmware failure. Base
Failed to execute Resource Manager
Major Device Base
command.
Critical Device 4DSP FPGA download failure. Base
Warning Device Last boot caused by watchdog. Base
Exceeded device MPEG-2 recoding
Major Device Base
capabilities.
The primary CAP's clock is out of sync with
Minor Device CPR
the backup CAP.
Critical Device 4DSP FPGA firmware download failure. Base
Exceeded device MPEG-2/MPEG-4 Groom
Major Device Base
Capabilities.
Major Device The system clock has been changed. Base
Warning Line SFP is not in qualified list. Hardware
An ad server's clock is out of sync with the
Minor Device DPI
CAP.
Major Line Access to SFP failed. Hardware
The backup CAP's clock is out of sync with
Minor Device CPR
the primary CAP.
Ethernet frames dropped because of TX over-
Major Line Base
subscription.
Incoming frames dropped because of DSCP
Major Line Base
rules (buffer fullness).
Minor Device The NTP offset exceeds 15ms. Base
Critical Device Disable recoder failed. Base
Critical Device Enable recoder mux failed. Base
MPEG-2 stream assigned MPEG-4/AVC
Major Program Groom
recoder.
Critical Program Recoder deassignment failed. Base
Critical Program Recoder assignment failed. Base
Critical Device IO adapter power supply fuse failure. Hardware
Critical Device IO adapter power regulator failure. Hardware
Critical Device IO adapter VIO power regulator failure. Hardware
Critical Device IO adapter FPGA failure. Base
Critical Device IO adapter FPGA download failure. Base
Critical Device Data flash card not present. Hardware
Critical Device License guard not present. Hardware
Major Mux Set priority, program out of range. Groom
Major PID Packet continuity-counter errors. Groom
Major Program Set priority, invalid setting. Groom
Cancelling monitoring of input because of
Major PID Groom
unknown audio format.
Major Mux Table output, invalid parameter. Groom
Critical Mux Cannot allocate memory for outputting table. Base

Major PID Encrypted stream, cannot process. Groom

Number of output PIDs exceeds maximum

Major Mux Base
2048.

Number of input PIDs exceeds hardware

Major Device Base
maximum 4096.

Major Mux Table monitoring, invalid parameter. Groom

Major PID Input stream underflow. Groom

Major PID No descramble resource available. Groom

Major Mux No scramble resource available. Groom

Major PID Stream cannot be output at this time. Groom

MPEG-4/AVC stream assigned MPEG-2

Major Program Groom
recoder.

MPEG-4/AVC Entering into video, no IDR

Critical Program Groom
entry, non-seamless splicing might occur.

MPEG-4/AVC entering into video, IDR or RAI

Event Program Groom
used for seamless splice.

Event PID Large PCR difference. Groom

PES start code detected in elementary

Warning PID Groom
stream.
Event Program End of Sequence not detected in ad. DPI
The input video changed from SD to HD or
Event PID vice versa. Groom

Major Program Splice failed, video file missing. Groom

Major PID Splice failed, no input stream. Groom

Major PID Splice failed, audio file missing or invalid. Groom

Major Program Splice canceled, invalid parameter. Groom

Major PID Splice delayed, input PCR error. Groom

Major PID Stream underflow, re-syncing output stream. Groom

 Groomed input elementary stream is
Major PID Groom
encrypted and cannot be output.

Major PID Input packet header or alignment errors. Groom

Input underflow, re-synchronizing input

Major PID Groom
stream.

Major PID Packet payload errors. Groom

Number of programs in output mux exceeds

Major Program Base
maximum 95.

Major PID Adaptation header errors. Groom

Major PID Header sequence errors. Groom

Number of PIDs in output mux exceeds

Major Mux Base
maximum 512. Splice canceled.
Cannot re-stamp pts_adjustment in SCTE 35
Minor PID Groom
splice_info table.
Number of input PIDs exceeds software
Major PID Base
maximum 4096.

Number of output PIDs exceeds hardware

Major Device Base
maximum 2048. Splice canceled.

Attempting early ad splice due to pending

Event Program DPI
underflow on video.

Major Mux Corrupted SCTE 35 splice_info table. Groom

Input table size exceeds maximum 4096

Minor Mux Groom
bytes.
Major Device Audio file is corrupted. Base

Critical Device Cannot allocate memory for muted audio file. Base

Major Device Muted audio file missing. Groom

Major PID Missing picture header marker. Groom

Major PID Cannot extract PES header length. Groom

Major PID Packet payload offset error. Groom

Cannot convert PTS in SCTE 35 splice info

Major PID Groom
table to local time.

Major PID Failed to detect audio sync word. Groom

Major Program HL stream detected on SD recoder. Groom

Major PID Failed to detect picture start code. Groom

Critical Device Output multiplex not enabled yet. Base

Cannot insert time stamp due to invalid
Major PID Groom
picture header.

Transport_error_indicator set in packets

Major PID Groom
indicates missing frames in the input.

Major PID Cannot reconstruct output stream. Groom

Major PID Cannot adjust PTS time. Groom

Major Program Splice Request too late. DPI

Major Program Ad insertion channel not found. DPI
Major Program Ad insertion aborted. DPI
Splice Request exceeds maximum of 50 ads
Major Program DPI
scheduled for a primary channel.
Major Program Wrong splice device. DPI

Major Program Invalid SCTE 35 Splice Info table. DPI

Three ad servers are already connected to

Major Program DPI
the primary channel.
Major Program Ad server already connected. DPI
Major Program IP address not found. DPI
Major Program Invalid destination IP address. DPI
Major Program Internal splice failure. DPI
Major Program Ad mux conflict. DPI
Major Program Ad splice too late. DPI
Major Program Ad avail too soon. DPI
Major Program Ad duration less than 1 second. DPI
Major Program Ad failed because preceding ad failed. DPI
Event Program Ad played successfully. DPI
A network video or audio stream is not
Major Program matched by an ad stream. DPI

Major Device Unknown message ID. DPI

Major Program Invalid ad session ID. DPI
Major Program Ad session did not complete. DPI
Major Device Invalid SCTE30 message. DPI
Major Device Invalid SCTE 30 message size. DPI

The insertion channel contains an EISS

Major Program DPI
stream, but the primary channel does not.

The ad insertion session expired without

Major Program DPI
completing.
 Event Program An SCTE-35 Splice Insert table was received. DPI

Major Program Card not found. DPI

Major Program Card and logical mux type are incompatible. DPI

Major Program Still video in primary channel. DPI

Major Program Primary channel is passed. DPI
Major Program Port disabled. DPI
Major Program Port disabled for MPEG. DPI
Major Program Port not found. DPI
Major Program Port disconnected. DPI
Major Device Unsupported SCTE 30 version. DPI
Major Program DPI license unavailable. DPI
Major Device DPI failure. DPI
Major Program DPI not allowed on primary channel. DPI
Major Program No video in primary channel. DPI
Major Device Primary channel not found. DPI
Major Program Primary channel not groomed. DPI
Warning Mux Mux Redundancy stream type mismatch. Groom
Warning Mux Mux Redundancy teletext mismatch. Groom
Warning Mux Mux Redundancy subtitle mismatch. Groom

Warning Mux Mux Redundancy SCTE subtitle mismatch. Groom

Warning Mux Mux Redundancy CUEI mismatch. Groom

Mux Redundancy Dolby Digital Audio
Warning Mux Groom
mismatch.
Mux Redundancy Dolby Digital Plus Audio
Warning Mux Groom
mismatch.
Warning Mux Mux Redundancy EISS mismatch. Groom
Warning Mux Mux Redundancy EBIF mismatch. Groom
Info Mux Mux Redundancy forced to slate. Groom
Mux Redundancy forced to backup input
Info Mux Groom
mux.
Mux Redundancy failover to backup input
Minor Mux Groom
mux.

Warning Mux Mux Redundancy input muxes out of sync. Groom

Warning Mux Mux Redundancy stream count mismatch. Groom

Mux Redundancy different number of

Warning Mux Groom
programs.
Mux Redundancy corresponding backup
Warning Mux Groom
stream not found.
Mux Redundancy corresponding backup
Warning Mux Groom
program not found.
Minor Program Switched to backup program. Groom
Output program lost its backup input
Warning Program Groom
program.
Info Program Forced to backup program. Groom
Info Program Forced to slate. Groom
Minor Program Switched to slate. Groom
 CODIGO
50130008

50130005

50130004
50130007
50130006
50130001

1.1 TS sync TOA POA

50130003 CM QOS
loss TNC

50130002

50260001

50260002

50410002

50300026

50300027

50300024

50300025

50300028
50300029

50300018

50300019

50300016

50300017

50300022
50300023

50300020

50300021
50300011

CM QOS
50230001 TNC

50300010

50300009

CM QOS
50230003 TNC
50230002

50300015

50230005

50300014

CM QOS
50230004 TNC

50300013

CM QOS
50230007 TNC
50300012
CM QOS
50230006 TNC

50300003

50230009
CM QOS
50230008
TNC
50300001

50300007

50300006
50300005

50300004

40003072

40003073

50220001
40001003

50220003

40001001

50220002

40001006
50220005

50220004

50220007
50220006
50220009
50220008

50200007

40001019

50200006

50200005

50200004

1.1 TS sync TOA POA

40001016 CM QOS
loss TNC

50200003

1.6 PID CM QOS

40001023 error TNC

50200002

1.6 PID CM QOS

40001022 error TNC

50200001

40001021
40001011

40001010

40001009

1.1 TS sync TOA POA

40001015 CM QOS
loss TNC

50200009

40001013

50200008

2.5 PTS
40001012 QOS TNC
error

50400004

50500001

50400005

50400006

50500003

50400007
50500002
50500005
50400001
50500004
50400002
50400003

50400009

50400010
50114048
50114049
50114050

50114051

50150004

50150001

40003005

40003006
40003007
40003001
40003003

50114002

50114003

50122011
50114001
50122010
50114006
50122013
50114007
50122012

50122015

50122014
50114010
50122001
50114008

50122003

50114009

50122002

50122005

50122004

50122007
50122006

50121062

50122026
50122027
50121060

50122024

50121061

50122025

50114021
50121058
50121059
50114023
50122028
50114022
50121057
50114025

50122018

50114024
50114027

50122016

50140004

50114026

50122017

50140005
50122022

50140002

50122023

50140003

50122020

50122021

50140001
40001094
40001093
1.6 PID CM QOS
40001091 error TNC
40001090
40001089
50114041
50114042
50114043
50114044
50114045
50114046
50114047
40003066
40001074 1.4 CC error QOS TNC
40003067
1.5 PMT CM QOS
40001075 error TNC
40003068
40003069

1.6 PID CM QOS

40001077 error TNC

40003070

3.4
Unreference POA CM
40001078 QOS TNC
d PID
40003071
1.6 PID CM QOS
40001079 error TNC
1.6 PID POA CM
40001080 error QOS TNC
2.1
40001081 Transport QOS TNC
error
1.6 PID CM QOS
40001084 error TNC
1.6 PID CM QOS
40001085 error TNC

40001086 QOS TNC

40001087

2.3b PCR
40001057 discontinuit QOS TNC
y
3.3 Buffer CM QOS
40001056
error TNC
40001059 QOS TNC

40001058

1.6 PID POA CM

40001061 error QOS TNC
1.6 PID CM QOS
40001060 error TNC
1.6 PID POA CM
40001062 error QOS TNC
40001065
2.3 PCR
40001064 QOS TNC
error
1.6 PID CM QOS
40001042 error TNC
40001043

3.3 Buffer
40001040 QOS TNC
error

1.1 TS sync TOA POA

40001041 CM QOS
loss TNC
3.3 Buffer
40001046 QOS TNC
error
1.6 PID CM QOS
40001047 error TNC

40001044 3.3 Buffer QOS TNC

error
3.3 Buffer
40001045 QOS TNC
error
1.6 PID CM QOS
40001050 error TNC
2.5 PTS CM QOS
40001051 error TNC
1.6 PID CM QOS
40001048 error TNC
3.4
Unreference POA CM
40001049 QOS TNC
d PID
3.3 Buffer
40001054 TNC
error
CM QOS
40001052 TNC
POA CM
40001053 QOS TNC
40001026

40001025

40001024
3.3 Buffer
40001031 QOS TNC
error
3.3 Buffer
40001030 QOS TNC
error
3.3 Buffer
40001029 QOS TNC
error
2.5 PTS CM QOS
40001028 error TNC
3.3 Buffer
40001035 QOS TNC
error
40001034
 3.3 Buffer
40001033 QOS TNC
error
40003009
3.3 Buffer
40001032 QOS TNC
error
2.1
40001039 Transport TNC
error
3.3 Buffer
40001037 QOS TNC
error
2.5 PTS
40001036 QOS TNC
error
50210025
50210024
50210027

50210026

50210029
CM QOS
50210028 TNC

50210031

50210030
50210017
50210016
50210019
50210018
50210021
50210020
50210023
50210022
50210040

50210041

50210032
50210033
50210034
50210035
50210036

50210037

50210038
50210039

50210010

50210011

50210008
50210009
50210014
50210015
50210012
50210013
50210002
50210003
50210001
50210006
50210007
50210004
50210005
50250016
50250017
50250018

50250019

50250020

50250021

50250022

50250023
50250024
50250025

50250002

50250001

50250011

50250015

50250014

50250013

50250012
50240001

50240003

50240002
50240005
50240004