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3- Many firms regularly buy competitors' products and have their own engineers study them to
learn about new technical innovations. This process is called
a. competitor engineering. b. competition engineering.
c. strategic engineering. d. product engineering.
e. reverse engineering.
7- The Gantt chart was developed during the early 1900's by Henry Gantt, an associate of the
scientific management leader,
a Henri Fayol. b. Frederick Traylor
c. Henry Ford d. Max Weber.
e. all above
9- The Program Evaluation and Review Technique (PERT) is especially useful in scheduling
a. projects. b. programs. c. processes.
d. planning. e. positions.
10- Forecasting techniques are most accurate when the environment is __________.
a. changing inversely b. dynamic on the long term, so turning points can be identified
c. not rapidly changing d. seasonal, but not cyclical
13- Jargon is
a. an organizational language. b. a unique language spoken among accountants.
c. specialized terminology or technical language that members of a group use to
communicate among themselves.
d. a message that means the same to the receiver as it did to the sender.
e. a communication pattern that are individual oriented and spelled out.
18- An intranet is an organizational communication network that uses Internet technology and is
a. available to anyone with the correct password.
b. used to communicate with suppliers and customers alike.
c. faster than using the Internet.
d. more reliable than the Internet for organizational communications.
e. accessible only by organizational employees.
19- Anything that interferes with understanding a message can be considered __________.
a. a problem b. communications difficulty
c. interference d. noise
20- Four conditions influence the effectiveness of an encoded message: the skills, attitudes, and
knowledge of the sender, and __________.
a. the social-cultural system. b. the same for the receiver
c. the age of the sender d. environmental problems
22- The letter from the Vice-President to the employees is an example of which type of
organizational communication?
a. horizontal b. formal c. lateral d. informal
23- Transactional and transformational leadership
a. should not be viewed as opposing approaches to accomplishing goals.
b. should be viewed as opposing approaches to accomplishing goals.
c. are like-views of leadership.
d. are more like transcendental than transpositional.
e. do not consist of opposing views.
26- Fiedler proposed that a leader's style was one of two types: __________.
a. concern or people and concern for production
b. initiating structure or consideration
c. task oriented or relationship oriented.
d. task oriented and initiating structure