CHAPTER I

ABOUT DR. CIPTO MANGUNKUSUMO NATIONAL GENERAL

HOSPITAL

Dr. Cipto Mangunkusumo National General Hospital (abbreviated RSUPN

Dr. Cipto Mangunkusumo or RSCM) is a government hospital located in Central
Jakarta, Indonesia. In addition to being a government hospital RSCM also serves as
an educational hospital, one of which is the Faculty of Medicine, University of
Indonesia. The name of the hospital is taken from Dr. Tjipto Mangoenkoesoemo, an
Indonesian colonial struggle in colonial times.

At RSCM hospital thousands of doctors and medical personnel together serve

thousands of patients from all over Indonesia who every day visit this hospital.
RSCM hospital is a national referral center for government hospitals and is a place
for general practitioners, specialist doctors and subspecialists, nurses and other health
workers.

At RSCM there are many clinical specialties & Departments, consist of:

1. RSCM Kencana
2. Eye Medical Department
3. Mother and Child Health Center

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4. Integrated Cardio Service department
5. Technical Stem Cell Service Unit
6. Department of Kidney Transplantation
7. Radiotherapy Medical Department
8. HIV Service Department
9. Indonesian Clinical Training and Education Centre
10. Liver transplant
11. Cochlea implant
12. Plastic Surgery

Supporting services at RSCM consist of :

1. A clinical pathology department

2. A department of medical radiology
3. A rehabilitation department
4. A anatomic pathology department
5. A dispensary
6. A place of blood transfusion
The general facilities at RSCM hospital are:
1. Inpatient Services Department

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 Picture 1. VIP Room at RSCM Kencana

2. Outpatient Services Department

Picture1. General Polyclinic at RSCM Hospital

3. Operating Theatre

Every one of their operating rooms is equipped with sophisticated equipment

from positive pressure rooms
4. Pharmacy

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5. Intensive Care Unit (ICU)

The equipment in ICU is sophisticated.

6. Halfway house

RSCM hospital in Indonesia provides a halfway house building for

patient’s family who live from far away

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7. Laboratory

8. X-ray facility

9. Mosque

The vision of RSCM Hospital is :

1. Creating Infinite Experience for All Through the Academic Health System.

The missions are:

1. Provide comprehensive, high quality and affordable health care for all levels of
society.

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2. Conduct education that produce the excellent graduates, based on research in the
international standard hospital.
3. Carry out medical research and medical education research with international
standard, cross- discipline to solve and anticipate future health problem.
4. Actively assist the central government and local government in health care,
education and health research.
5. Perform integrated, effective, efficient, and accountable organizational
governance, to realize financial growth and reliable management.

The nurse’s salary in RSCM Hospital is about Rp.4,630 millions.

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 CHAPTER II

ABOUT MOUNT ELIZABETH HOSPITAL

Mount Elizabeth Medical Centre(MEMC) was built in 1979, located at 38

Irrawaddy Road, Singapore. Since it’s opened on 8 December 1979, we have built up
an enviable reputation as the medical centre in this region due to the proficiency of
our doctors in the various specialties and sub-specialties. The medical centre is also
supported by a large number of laboratories and X-ray facilities.

Today, MEMC has a pool of 454 specialists practicing in the centre – the
largest number in the region. We take pride in our ability to offer a seamless, highly
efficient and caring medical service to all our patients.

Mount Elizabeth hospital has many medical specialties, such as :

1. Brain & Nerves (Neurology)

Patients diagnosed with brain injury, epilepsy, sleep disorders, stroke,
and neck and spine conditions seek the skilled expertise of our neurologists.
Their experienced neurologists work efficiently with radiologists to treat
patients through neurosurgery and general neurology.

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2. Bone ( Orthopedics)
Their dedication to orthopedics is strengthened by the unity of
specialized orthopedic surgeons, consultants, nurses, physiotherapists, and
occupational therapists working together to diagnose and treat your condition.
Cohesive approaches will be advised and implemented to:
a. Reduce your pain
b. Increase your activity level
c. Assist your recovery

Patients can benefit from their minimally invasive techniques to

reduce trauma and scarring while improving success rates. Their use of
computer-aided surgery and robotic equipment such as the MAKOplasty
machine also allows for added precision during surgical procedures.

3. Cancer (Oncology)

Cancer treatment calls for complete, customized care from our

experienced oncologists working together with nurses, para-medical staff,
palliative (end-of-life) care professionals and counsellors. Armed with
advanced technology, our highly qualified team works in the fields of
medical, surgical, radiation, hematological (blood), and pediatric (childhood)
oncology to improve the patient’s quality of life.

We offer a comprehensive approach to cancer screening, treatment and

support including:

a. Cancer screening
b. Medical oncology
c. Pediatric oncology
d. Radiation oncology

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 e. Palliative care

4. Children (Pediatrics)

Based on your child’s unique needs, our team of specialists and nurses
treat and care for every child as an individual. Their hospital uses the latest
technology to offer the best possible medical treatment from neonatal
(newborn) intensive care, general pediatrics and behavioral medicine. They
also include physical, mental, and psychological development into the
individual care of your child, setting a strong foundation for their healthy
growth.

5. Ear, Nose & Throat (Otorhinolaryngology)

You will have an entire medical team supported by skilled hearing
therapists (audiologists), communication and language (auditory verbal)
development therapists, speech and language therapists, and nurses who are
professionally qualified in this field, focused on your healing journey. This
consists of:
a. ENT diagnosis and evaluation
b. Hearing and cochlear implant services
c. Treatment of highly complex ENT disorders and diseases of the head and
neck

Their comprehensive solutions also extend to the treatment of young

children who may suffer from pediatric ENT conditions.

6. Eyes (Ophthalmology)
For their young and adult patients seeking the expertise of our
ophthalmology specialists. Their team uses efficient diagnostic and surgical
equipment, offering a range of eye care services and tailoring treatment to
your individual needs.

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7. General Surgery
General surgery includes a full suite of specific subspecialties, led by
capable surgeons strategically determining the right procedure best suited for
your personal diagnosis. Their experienced surgical teams bring together a
culmination of expertise and treatment care plans in specific subspecialties:
a. Head and neck
b. Breast
c. Gastrointestinal and hepatobiliary
d. Colon and rectal
e. Vascular

8. Heart & Vascular (Cardiovascular)

Cardiology is a complex field that needs a range of preventive care,
screening, advanced diagnostic tests, invasive and non-invasive procedures,
post-operative management, cardiac rehabilitation, and a full range of surgical
programs. As leaders in the region for this specialty, their heart patients
receive quality treatment from our specialists.

9. Hormone Disorder (Endocrinology)

With a wide spectrum of medical expertise in all aspects of
endocrinology, their experienced and specialized team is dedicated to
providing customized programs that are designed to your specific needs.
Their team includes:
a. Endocrinologists
b. Specialized diabetes nurses
c. Podiatrists
d. Dietitians

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 Their specialists will recommend relevant services to complement your
treatment, including podiatry (foot care), dietetics (food and nutrition) and
retinography (retinal imaging).

10. Kidneys (Renal Medicine)

The goal of their specialists in renal medicine is to ensure your utmost

comfort during treatment and enhance your overall health and well-being.
You will be offered individual and holistic care as an integral part of our
clinical services.

Their highly regarded tradition of quality healthcare anchors the range

of treatments for patients, including prevention, diagnosis, and management
of kidney diseases and related conditions.

11. Lungs (Respiratory Medicine)

For critically ill patients who require constant in-depth monitoring, our
team also provides mechanical ventilation and intensive care services. Their
department provides thorough medical support with additional outpatient care
services, including full lung function testing, radiology, echocardiography,
laboratory facilities, and sleep medicine services. Through clinical expertise
and advanced technology, patients with respiratory and critical care
requirements will receive a renewed sense of confidence and ownership over
patient’s live.

12. Stomach & Digestive System (Gastroenterology)

Their specialists are experienced in the areas of:
a. Gastroenterology (esophageal, digestive system)
b. Hepatology (liver, gall bladder, bile ducts and pancreas)
c. Colorectal (large and small intestine)

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 The unique fully integrated care model includes skilled nurses and
advanced endoscopic equipment, to optimize patient experience. Other benefits
of choosing treatment at Mount Elizabeth include the excellent ancillary
support in ultrasound, X-ray, and MRI (magnetic resonance imaging) services
that we provide to all patients.

13. Transplantation & Cellular Therapy ( Stem cell)

Their team has helped many patients in need of liver and kidney
transplants over the past 20 years. Even when some blood disorders cannot be
cured by conventional therapies, such as chemotherapy and radiotherapy, our
doctors at the Hematology and Stem Cell Transplant Centre employ cutting-
edge advances in this specialized field to help you live longer.

14. Urinary & Reproductive System (Urology)

Robotic prostatectomy is one of our popular robotic-assisted
laparoscopic (minimally invasive) surgeries to treat prostate cancer. Using the
da Vinci® surgical system, our surgeons can dissect the prostate with accuracy
and dexterity, and join the bladder to the urethra with precision. On top of
smaller cuts made, robotic prostatectomy allows faster recovery of continence
and potency, with less blood loss and pain.
15. Women (Obstetrics & Gynecology)
Their dedication to patient’s lives begins at the very start of life itself,
led by our team of experienced doctors in the areas of obstetrics and
gynecology (O&G), pediatrics (children) and neonatology (newborn infants).
Some of the services we provide for the patients :
a. Antenatal and postnatal care
b. Advanced obstetric services and managing high-risk pregnancies
c. Intensive care unit (ICU) and neonatal intensive care unit (NICU) to
support the most delicate pregnancies and newborns

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 d. Fertility services at Mount Elizabeth Fertility Centre (MEFC), where the
largest group of fertility specialists in Singapore and a dedicated team of
embryologists work to achieve your fertility goals
e. Comprehensive gynecology cancer treatment

Our community of women and children deserve only the highest

quality of family-focused and coordinated care. The customized treatment we
provide each individual includes medication and lifestyle advice delivered in a
supportive and calming environment.

16. Anesthesiology
Anesthesiology is concerned with general anesthetics to induce
reversible sleep, eg. for surgery or some medical tests, to prevent pain and
discomfort. This allows medical procedures to be done that would otherwise
not be possible.
17. Nuclear Medicine
Nuclear medicine is concerned with the diagnosis and treatment of
diseases through the use of radioactive materials. The doses of radioactive
materials used are usually small.
18. Dentistry
Dentistry is concerned with the teeth and mouth, and involves the
repair or removal of decayed teeth, straightening and adjustment of teeth, and
design, manufacture, and fitting of false teeth and other devices.
19. Oral & Maxillofacial Surgery
Oral and maxillofacial surgery is concerned with treatment of
conditions of the face, mouth and jaw. This includes repair of cleft lip/palate,
facial trauma and surgery for cancer.

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20. Dermatology
Dermatology is concerned with the diagnosis, treatment and
prevention of diseases of the skin hair, nails, mouth, and genitals, and can also
include cosmetic care.
21. Pathology
Pathology is concerned with the study of tissues and cells through a
microscope to diagnose illnesses, and improve our treatment and
understanding of diseases.
22. Geriatric
Geriatric medicine is concerned with the diagnosis, treatment and
prevention of diseases of old age, and social aspects of illness in older people.
This specialty is also called ‘care of the elderly’.
23. Plastic Surgery
Plastic surgery is concerned with the repair of missing or damaged
tissue and skin due to surgery, illness, injury or birth abnormality, and can
also include cosmetic surgery.
24. Hematology
Hematology is concerned with the diagnosis, treatment and monitoring
of disorders of the blood and bone marrow. This specialty also supports the
blood transfusion service.
25. Psychiatry
Psychiatry is concerned with the diagnosis, treatment and prevention
of mental health conditions. Psychiatrists use verbal communication as
therapy, but can also prescribe medicines.
26. Infectious Disease
Infectious diseases is concerned with the diagnosis and treatment of
diseases caused by micro-organisms, eg. bacteria or viruses. This specialty is
also involved in preventing the spread of infection from one person to
another.

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27. Public Health
Public health is concerned with preventing diseases, promoting health
and prolonging life among a specific population.
28. Internal Medicine
Internal medicine is concerned with the prevention, diagnosis and
treatment of adult diseases by non-surgical techniques. This specialty is also
called general medicine, and the doctors in this area of medicine are
sometimes known as physicians or internists.
29. Rheumatology
Rheumatology is concerned with diagnosing and treating arthritis and
rheumatic diseases, conditions that affect the joints, muscles and bones.

Advanced Surgical Procedures consist of :

1. Minimal Invasive Surgery

Minimally invasive surgery, or keyhole surgery, reduces injury to the

body caused by conventional open surgery, because the cuts made are much
smaller. This efficient procedure is performed with advanced laparoscopic
instruments inserted through 3 – 4 tiny, buttonhole incisions. The surgeon will
be able to view enhanced and detailed images of the internal organs by inserting
a viewing scope through these cuts. After the procedure, the tiny cuts are
stitched up, leaving minimal visible scarring.

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 Minimally invasive surgery can be used for diagnostic purposes and
laparoscopic techniques are used in a wide range of surgeries and procedures.

Minimally invasive surgery can be conducted using robotic surgery

where the surgeon controls the robot from a console. The high-definition 3D
camera allows a better view of the surgical area and the flexibility of the robotic
hands gives the surgeon greater accuracy and control.

2. Robotic Surgery

Robotic surgery combines the skills of our surgeons with the accuracy
of the da Vinci® Surgical System to give patients a better clinical outcome. By
overcoming the challenges of traditional open surgery, the da Vinci® Surgical
System allows our surgeons greater accuracy, dexterity and control, needing
only 1 – 2cm cuts. Robotic surgery can be used for most conditions that are
currently treated using laparoscopic surgeries and is ideal for:

a. Treatment of gynecological conditions like cervical and uterine cancer,

uterine fibroids, endometriosis, hysterectomy, uterine prolapse,
menorrhagia (excessive bleeding)
b. Coronary artery bypass
c. Knee pain caused by osteoarthritis
d. Prostate cancer removal

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 e. Thyroid removal
f. Surgical oncology for the removal of cancer tissue from sensitive parts of
an organ or a tissue

While most people may be suited as candidates for the robotic da

Vinci® Surgery, it may not be right for everyone. Your specialist will
determine if you are suitable for robotic surgery.

3. Awake craniotomy

An awake craniotomy is performed to operate on a part of your brain

that is affected by a lesion or tumor that involves, or is close to, regions that
control important bodily functions or your sensory and linguistic capabilities.

It is important that you are conscious for the entire procedure so that
your surgeon can monitor vital functions during the operation. Although you
will be awake, you will not feel any discomfort because a local anesthetic will
be applied to fully numb the area.

Your surgeon will accurately map the critical regions of your brain to
minimize the risk of damaging these important areas. Our surgical team will
then remove a part of your skull to access the brain. During this stage of the

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 procedure, you may be guided through a series of instructions or asked to
respond to questions.

Communication with your surgeon is crucial for the team to assess the
effectiveness of the surgery as it is progressing, and to ensure that important
functions are not compromised.

4. Bladeless Femtosecond Laser-assisted Cataract Surgery

It uses laser to make the corneal cut which allows for greater control
over the shape and size of the cut. And it is capable of consistently producing
well-centered and optimally-sized openings of the capsule of the natural lens
to allow the removal of the cataract lens and replacement with an artificial
lens implant. With the assistance of the laser, less ultrasound energy is
required to break up the lens. It is also better able to more accurately position
the lens implant for potentially better visual outcome for the patient.

This cataract surgery technique using laser can be performed for most
patients who have pupils that dilate well. However, it may be indicated
especially for particularly complicated cases, like when the cataract is
advanced, when the cornea is weak or when the lens is unstable.

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5. Carotid Ultrasound

Carotid ultrasound will allow your specialist to identify any narrowing

of your carotid arteries as a result of plaque build-up over the years. It is
important to detect this early as this narrowing of your arteries may cause
clogging, reducing the blood supply to your brain. The plaques can also burst
and form a blood clot, blocking one of the brain’s smaller arteries, and thus
causing a stroke.
6. Complicated Kidney Transplantation

If you have been diagnosed with end-stage kidney failure and have a
pre-existing condition that will cause you to reject a transplanted kidney or are
unable to find a live donor with a matching blood group, your surgeon may
suggest a complicated kidney transplant. While there is no age limit for this
transplant, you must be medically fit to undergo the operation.

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7. Deep Brain Stimulating Surgery

Deep brain stimulation is a surgical procedure that involves the

implantation of 1 or more electrodes in your brain. These electrodes are used
to transmit electrical pulses to specific areas of your brain to block abnormal
brain signals that could be causing various neurological disorders.

The surgery requires considerable pre-operative planning, during

which our team of specialists will evaluate your MRI and CT brain scans to
define the target areas.

Upon identification of these areas, you will undergo 2 separate

surgical procedures:

a. Our team of expert surgeons will strategically implant the electrodes into the
identified areas of your brain through small burr holes made in your skull.
Local anesthesia will be applied to numb your scalp and protect you from
any discomfort. It is important for you to remain conscious during this
procedure to provide feedback, so that your surgeon knows that the correct
areas of your brain are being stimulated.
b. In the second procedure, your surgeon will place you under a general
anesthesia before carefully inserting a battery, called an impulse generator,

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 within your chest. This will enable you to regulate side effects and suppress
symptoms with the use of a wireless hand-held controller (in a manner
similar to a cardiac pacemaker). Battery implementation may be done
immediately after electrode implantation or at a later session at your request.

Deep brain stimulation surgery will most likely be recommended to

help you if you have been diagnosed with stage 3 Parkinson’s disease or if
your prescribed medication has not sufficiently improved your symptoms.

8. Functional Endoscopic Sinus Surgery (FESS)

Functional endoscopic sinus surgery (FESS) is a minimally invasive

procedure used to visualize, diagnose and treat sinus problems. An ENT (ears,
nose and throat) specialist will gently insert a small instrument, called an
endoscope, into your nostril to examine the area to be operated on, then use
specialized tools to restore drainage and ventilation between your nose and
your sinuses.
Your sinuses are hollow cavities in your skull that can fill up with
mucus, and become inflamed and swollen. This swelling blocks the flow of
the mucus and results in sinusitis. If your sinusitis does not improve with
traditional medical therapies like antibiotics, nasal sprays or medication, your

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 ENT specialist may advise you to take a CT scan to evaluate your condition
and decide whether you should undergo FESS.
9. Irregular Heart Rhythm Treatment
Catheter ablation is a non-surgical procedure where a thin catheter
with electrodes is carefully inserted into the blood vessels and directed into
the abnormal site of the heart that is causing the irregular beats. The exact site
is then accurately localized and radiofrequency energy will be delivered to
target, or ablate (remove), the affected area.
This technique uses a 3D mapping system that allows our specialists to
combine electrical information from inside your heart with the heart's
anatomy.
10. Kidney Sparing Surgery for Early Kidney Cancers

Their specialists recommend kidney sparing surgery, or partial

nephrectomy, as the preferred surgery of choice. It aims to preserve your
healthy kidney tissues while only removing the tumor.

The most critical part of this surgery is the cutting away (excision) of
the tumor followed by the repair and reconstruction of the nephrons and
muscles that are affected by the removal process. Our experienced surgeons do
this quickly to prevent kidney damage from lack of oxygen and blood supply to
the kidney. While this is a challenge with conventional laparoscopic
nephrectomy and its straight laparoscopic instruments, the articulated Endo

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 Wrist instruments from the da Vinci® system enables your surgeon to complete
the complex procedure quickly and efficiently.

Your specialist will most likely recommend you for kidney sparing
surgery if you suffer from early kidney cancer.

11. Laparoscopic Nephrectomy

Laparoscopic nephrectomy is a safe and effective procedure that allows a

diseased or cancerous kidney to be removed without having to have open
surgery. In this operation, the surgeon will make 3 small cuts (each being 1 –
1.5cm in diameter) in the abdomen while you are under general anesthesia. The
surgery is carried out with high accuracy instruments inserted into the abdomen
through these cuts. Guided by images on the video screen, the surgeon will
remove the affected kidney from the body.
12. Living Donor Kidney Transplant (LDKT)
Living donor kidney transplant (LDKT) is a surgical procedure that
involves the transplant of a kidney from a living person (the donor) to
someone with end-stage kidney failure (the recipient). Our multi-disciplinary
team of specialists, including 15 skilled nephrologists and urologists as well
as specialized nursing staff, are experienced in transplanting the donor’s
kidney into the recipient’s lower pelvis, often without the removal of the
recipient’s own kidneys. The donor does not have to be genetically related to
the recipient.

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13. Left Ventricular Assist Device (LVAD)
The left ventricular assist device, or LVAD, is a device that takes over
the left heart ventricle’s pumping action. The thickest of all the heart’s
chambers, the left heart ventricle pumps oxygenated blood to tissues in the
body in order to maintain healthy blood circulation.
14. In Vitro Fertilization (IVF)
In vitro fertilization (IVF) is an assisted reproductive technology
(ART) which helps couples become pregnant by fusing the egg and sperm
together in an external laboratory setting, followed by selecting the highest
quality embryos and transferring them back into the mother’s uterus.
15. Reconstructive Surgery

Reconstructive and therapeutic surgery can be applied to a variety of

different conditions. It may be part of your rehabilitation and scar
management after burn injuries or other physical traumas caused by injury.
Our surgeons can use it to fix congenital (present at birth) abnormalities or in
aesthetic procedures like hair transplant, face lift, tummy-tuck, breast
enlargement or reduction, and for the removal of moles or tattoos.
Your specialist may also recommend this surgery as part of your post-
cancer treatment like breast reconstruction after a mastectomy (removal of the
whole breast) or removal of skin cancers and subsequent skin reconstruction.

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16. Robotic Partial Knee Replacement

Robotic partial knee replacement (MAKOplasty®) is a surgical

treatment designed to relieve pain in the knee caused by the wear and tear of
joint cartilage. The partial knee resurfacing procedure is done using a robotic
arm, which lets the surgeon treat only the damaged part of the knee. The
precise nature of the procedure means healthy bone and ligaments
surrounding the damaged area are spared from trauma.
This procedure is best suited for adults suffering knee pain from
osteoarthritis in 1 of the 3 knee compartments, but is ineligible for a total knee
replacement.
17. Robotic Radical Prostatectomy
Robotic radical prostatectomy is a robotic-assisted laparoscopic surgery
performed using the da Vinci® surgical system to remove the entire prostate
gland. Using this robotic system, the surgeon is able to connect the bladder to
the urethra with precision and dexterity.

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18. Robotic Thyroid Surgery
Robotic thyroid surgery, also known as robotic thyroidectomy, is a minimally
invasive procedure that involves removing a part or the entire thyroid gland
with the assistance of the da Vinci® Surgical System. Unlike conventional open
surgery which needs a larger cut in the neck to reach the thyroid gland, this
robotic procedure only involves making a small cut in the armpit instead.
General facilities in Mount Elizabeth Hospital are:
1. Hospital Rooms and Services

Picture 1. Mount Elizabeth Orchard Room

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 Picture 2 . Mount Elizabeth Novena Room
Their single rooms exude warmth and understated class so you can
enjoy a peaceful recovery with no distractions.
2. Mount Elizabeth Maternity Ward

At Mount Elizabeth Hospital, they offer a quality maternity care service

providing patient with a warm, supportive environment with dedicated
nursing care. Their priority is to help you enjoy the first hours and days with
the newest member of your family.

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 3. Accident and Emergency

Their accident and emergency department provides immediate medical

attention to critical and life-threatening emergencies as well as treatment for
urgent-care medical problems to patients 24 hours a day, 365 days a year. Our
medical specialists are well-trained and ready to respond to emergencies
efficiently and effectively.
4. Day Surgery
The Day Surgery Centre is an efficient facility where patients can
obtain excellent medical care and return home the same day. Registration,
preparation for surgery, recovery and discharge are all carried out at the same
place, reducing the need for inpatient hospitalization and delivering associated
cost savings.
5. Intensive Care Unit (ICU)

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 Their Intensive Care Unit (ICU) is a specialized facility dedicated to
patients who require intensive monitoring, nursing care and complex
respiratory support. The ICU is staffed 24 hours a day by board-certified
specialists and seasoned critical care nurses, nurse practitioners and physician
assistants, who are committed to providing the highest level of clinical care.
6. Operating Theatre

Their operating theatres are state-of-the-art facilities designed for optimal

efficiency, and facilitate a seamless operational flow for performing complex
surgical operations. Every one of their operating rooms is equipped with
sophisticated equipment from positive pressure rooms and ceiling-mounted
equipment units to the latest advancements in surgical technology for
performance at the highest level. To reduce the risk of infection, all units
operate with single-use surgical devices only.
7. Laboratory

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 8. X-ray facility

They have seed services in Mount Elizabeth Hospital are:

1. The depth of expertise of our specialists,

2. Quality care of our nurses and staff, and
3. Our state-of-the-art technology

The vision of Mt. Elizabeth Hospital :

1. Mount Elizabeth strives to be the premiere tertiary healthcare provider of choice

in Singapore and the Region.

The missions of Mt. Elizabeth Hospital are :

1. Committed to provide comprehensive tertiary healthcare service of the highest

quality in partnership with our doctors for the ultimate benefit of our patients.
2. This will be achieved through continuous investment in our people and
technology, while delighting our customer through superior service.

The nurse’s salary is $59.000, pharmacy technician’s is $23.000, medical

assistant’s $29.000, pharmacist’s $120.000.

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 CHAPTER III

BENCHMARK OF RSCM AND MT. ELIZABETH HOSPITAL

Benchmark of RSCM and MT. ELIZABETH HOSPITAL are :

1. The specification areas in MT. Elizabeth Hospital is better than in RSCM

hospital, such as :
a. cardiology department
b. heart surgery
c. digestive diseases
d. general surgery
e. nerve department
f. oncology department
g. stem cell therapy
h. cataract therapy
2. The expertise of doctors in Mount Elizabeth hospital is better and experienced
than in RSCM hospital.
3. Mount Elizabeth hospital in Singapore has health equipment more
sophisticated than RSCM hospital in Indonesia.
4. For foreigners who seek treatment to Singapore will be given assistance to
find a temporary residence.
5. Mount Elizabeth hospital in Singapore provides better health services than
RSCM Hospital in Indonesia.
6. Patients in Mount Elizabeth hospital in Singapore feel more comfortable as
well as travel.
7. Patients in Mount Elizabeth hospital in Singapore are given a translator
according to their respective countries.
8. The health worker’s salary in MT. Elizabeth in Singapore is more expensive
than RSCM hospital in Indonesia.

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 9. Although payment in MT. Elizabeth in Singapore is more expensive than
RSCM hospital in Indonesia, but the quality of their health services is better.
10. RSCM hospital in Indonesia provides a halfway house building for patient’s
family who live from far away.
11. Mount Elizabeth Hospital Singapore has used a sophisticated robot to do a
operation, but in RSCM Hospital has not yet.

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 CHAPTER IV

CONCLUSION

The conclusion of our paper is Mt. Elizabeth in Singapore has better facilities and
health services than RSCM in Indonesia, but the payment of Mt. Elizabeth in
Singapore is more expensive than RSCM in Indonesia. Therefore people with low
economy could not seek for treatment in Mt. Elizabeth Hospital.

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 REFRENCES

Related articles:

http://www.rscm.co.id

https://www.mountelizabeth.com.sg

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