COURTNEY FIGUEROA

3707 Elkanah Pl, Randallstown, MD 21133 | C: (443)796-5528 | courtneyfig17@yahoo.com

SUMMARY
Resourceful representative who consistently meets and exceeds productivity goals. Also committed
to addressing customer concerns with speed, accuracy and professionalism.

HIGHLIGHTS
High customer service standards Approachable
Strong problem solving ability Flexible
Telecommunications knowledge Dedicated team player
Proficient with Microsoft Office Positive outlook
Suite Cheerful and energetic
Team leadership

ACCOMPLISHMENTS
Customer Interface
Assisted customers over the phone regarding store operations,
product, promotions and orders.
Managed call flow with up to 6 calls in queue per minute.
Protective Services
Applied safety procedures and policies as outlined in Department
Safety Manual. calls in queue per minute.
Routinely helped as many as 50 customers each day in a high-volume
retail outlet.

EXPERIENCE
05/2015 to Current Sales Associate/ Receptionist
Target － Pikesville , M D
Answered customers' questions and addressed problems and complaints in
person and via phone. Helped customers select products that best fit their
personal needs. Educated customers on product and service offerings. Offered
exceptional customer service to differentiate and promote the company
brand. Consulted with customers on the latest styles and trends. Completed
floor replenishment to guarantee size availability and promote customer
satisfaction. Built and maintained effective relationships with peers and upper
management.Properly directed inbound calls in phone queues to improve call
flow.

09/2011 to 10/2011 Volunteer

Baltimore Humane Society － Baltimore, M D
Adhered to high standards of safety, cleanliness and professionalism.

EDUCATION
2014 High School Diploma
Randallstown High School － Randallstown, M D, United States
 Associate of Science: Nursing
Community College of Baltimore County － Owings Mills, M D, US

References
Zayna Parham
410-219-2678

Dante Hamlet
443-255-0314