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Understanding Competitors and Customers Understanding Competitors and Customers
operations, products and services against Determine the competitor ’s strengths and compare these with the
those of competitors recognized as market company’s own record
leaders
Use the information collected as basis for an action plan
*Property of STI K0012 *Property of STI K0012
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Cost Leadership Cost Leadership
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Cost Leadership Cost Leadership
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The Balanced Scorecard The Balanced Scorecard
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