TESDA-QP-03-F03 Page 1 of 4

AUDIT CHECKLIST

ACTIVITY SUB-ACTIVITIES DOCUMENTS NEEDED

 Set the scene

 Explain objective
Opening Meeting  Confirm Audit Scope and Audit Plan
Auditee
 Confirm Time

Quality Manual
Procedures Manual
Conduct Audit  Prepare Guide Questions
Work Instructions
Audit Procedure

 Thank the Auditee

 Summarize positive aspects
Summary Report Form
 Deficiencies (general)
Closing Meeting Non-Conformance/
 Indicate whether report will
Corrective Action Report Form
be received
 Have outcome signed

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CRITERIA AUDIT QUESTIONS
5.1. MANAGEMENT COMMITMENT
 As part of the management commitment, what
mechanisms are being established so that the
core processes and support services for each
level of operating units (COROPO) should have
aligned with the performance measures and
target?
 How management would manifest its
commitment towards the development and
implementation of the QMS and continual
improvement of its effectiveness?
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TESDA-QP-03-F03 Page 2 of 4
EVIDENCE
● Central Office formulated and deployed
standardized functional quality objectives for the
core processes and support services at
COROPO – SMART Functional Quality
Objectives.
● Central Office deployed standardized
monitoring template of functional quality
objectives.
● RO/PO has adopted the deployed functional
quality objectives and monitoring template.
● Meetings and orientations with the following
objectives:
☻employees understanding of the
importance of meeting customer needs as well
as relevant statutory and regulatory
requirements; and
☻Communicating and internalizing the
Vision/Mission/Value statement and quality policy
and objectives.
● Periodic conduct of management reviews.
● Promoting a positive culture of safe, healthy,
eco-friendly workplace environment, including
provision of available resources.
● Providing opportunities for employee’s growth
and development thru education, mentoring and
training and encouraging them to pursue
excellence in meeting customer requirements
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CRITERIA AUDIT QUESTIONS EVIDENCE

and expectations.

5.2. CUSTOMER FOCUS

 As a customer-focused organization, how would
TESDA defined and determined its customer
requirements, measures and monitors customer
satisfaction?
● Results and analysis on customer feedback
thru: consultations, surveys, public assistance
counter (PAC) and transactional customer
feedback forms.
● documented procedures on Customer
Satisfaction Feedback.
● Customer Net Satisfaction Rating.

5.4.2. Quality management system planning

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 TESDA-QP-03-F03 Page 4 of 4

CRITERIA AUDIT QUESTIONS EVIDENCE

 How do you envision TESDA QMS in the next ● TESDA Quality Policy thru S E R V I C E
five years of quality journey vis-a-vis adherence
to the ISO 9001 requirements?

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