FSSC 22000 at Nestlé:

A global solution with a local

approach

Olivier Robin
October 22th, 2014

23 Oct 2014
Today’s Agenda

Why to retain FSSC 22000?

How to integrate the scheme?

Which expectations for the future?

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 WHY?
or

Commitment
&
Common Way
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Quality and Food Safety are an integral part of the
Nestlé Business Principles

Nestlé Corporate
Business Principles

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Our Quality Policy summarizes the essentials
elements of our commitment for excellence

5 FSSC - Olivier Robin, CO-QM, Nestlé 23 Oct 2014

 1960-1974 1981
“Quality is our most successful product”

The Nestlé Quality Guidelines

 Quality Policy

 Quality attributes

 Clear separation between Quality


 Control, Quality Assurance and Quality
Management

 Application of HACCP Principles

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 1987…2005 1993…1997…2004
“At Nestlé quality is our first priority”

Nestlé Quality System (NQS)

 The customer comes first

 Quality responsibilities of various

functions

 First Priority Level (Food Safety) with

non negotiable elements e.g. Nestlé
GMP, HACCP, QMS, etc.

 Alignment with ISO 9000 / 22000

elements

7 FSSC - Olivier Robin, CO-QM, Nestlé 23 Oct 2014

2008 2007
“Quality is everybody’s commitment”

Nestlé Quality Management System

(NQMS)

 Quality Management System

 Full alignment with ISO 9001: 2008 +

specific Nestlé processes

 NQMS Certification by third party

Certification bodies

 All manufacturing facilities certified for

ISO 22000 by external parties

23 Oct 2014
 2009… 2014
“It is is quality that drives Trust”

New Quality Policy & Up-dated Nestlé

Quality Management System (NQMS)

 Value what consumer value

 Emphasises the importance of each step

of the Value Chain entre

 Quality Culture

 All manufacturing facilities certified

against FSSC 22000 by external parties
since 2010

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ISO 22000 and Nestlé?
A natural step in applying international standards

 Truly global, multi-stakeholder, expert-driven, consensus-based,

internationally recognized by most stakeholders and independent

 Generic WHAT applicable to all organizations in the food chain

 Easy to integrate with other management systems (Quality, Safety,

Environment)

 Freedom to define HOW to fulfil the requirements

 Common language to ease communication with partners

 Management system certification (not a product certification)

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Nestlé CEO on the need for International Standards

“A global company like ours

has a common strategic
objective. Just as we have to
have common values and a
common culture, we need
common standards as well.”

Click here for ISO Article

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FSSC 22000 and Nestlé?
A logical scheme aligned to Nestlé efforts in Food Safety
 Incorporates ISO 22000, ISO TS 22002 (formerly PAS 220, PAS 223)

 Requests a mature quality management based systems (already

based on other ISO standards) with the internal knowledge &
+ capacity to maintain it

 Focused risk management and enhanced HACCP engagement with

a systematic management protocol for PRPs
+
 Improved discipline, ownership & fosters (legal) compliance

 Promotion of continuous improvement more than other standards

 Owned by a non profit organization & fully recognized by GFSI

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 HOW?
or

Structure
&
Empowerment
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One set of mandatory standards to consistently apply
of what we know and have to comply with

(e.g. NQMS; HACCP, Nestlé GMP, QMS, Release, Traceability, etc.)

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15 FSSC - Olivier Robin, CO-QM, Nestlé 23 Oct 2014
We faced several challenges at the beginning

GENERAL SPECIFIC
 Insufficient CB competence  CB with lack of understanding of
‒ Auditor (TPA) skills, knowledge & cultural differences
behaviours ‒ CB sent auditors from India to
audit factories in North America
 Poor CB performance
‒ Numerous delays to get FSSC  CB put Nestlé at commercial risk
22000 accreditation as not accepted by key customers
‒ Poor account management with
insufficient auditors, incorrect
visas leading to inability to travel,
late reports, etc

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Limited number of 3rd party certification bodies who
adopted our Quality Verification & Audit organization
 We ensure TPA has sufficient competences (skills,
knowledge and behaviours) in
‒ The product category of the local factory
‒ Understanding Nestlé quality culture and Nestlé way to
operate (Standards, Nestlé Continuous Excellence (NCE),
Global Business Excellence (GLOBE / IS-IT), etc.)

 We have (re)established
‒ Rules for “rights” and “duties”
‒ Common metrics
‒ Twice a year performance reviews

Source: Nestlé Created Shared Value

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 Our Verification & Audit responsibility is regional and
was mirrored by retained Certifications Bodies
EUR + Israel
NA Grenland
Alaska Norway Finland
Iceland Sweden Russia
Canada Germany
IrelandGreat
Britain
Belarus
Poland
Ukraine Kasachstan
France Romania Mongolia
Italy Uzbekistan Kirgisistan North Korea
USA PortugalSpain Greece Turkey Tadschikistan Japan
Tunesia LibanonSyria Turkmenistan China South Korea
Morocco Iraq IranAfghanistan Bhutan
Bahamas Algeria Libya Israel Saudi Katar Pakistan Nepal
Mexico Westsahara Egypt V.A.E Myanmar Taiwan
Belize Cuba Dom. Rep. Mauretania
Arabia
Eritrea Oman
India Laos
Mali Niger Bangladesh Vietnam
Guatemala Honduras Jamaica Senegal TschadSudan Yemen
El Salvador Nikaragua Guinea Burkina Kambodscha
Venezuela Nigeria Thailand Philippines
Costa Rica
Panama
Guyana Sierra Leone Kamerun C.A.R. Ethiopia
Columbia Suriname Liberia Togo Somalia Malaisia
Fr. Guyana Uganda
Ecuador Cote d‘IvoireGhana Gabun D. R. Kenia
Congo Indonesia
R. Congo Tansania Papua New Guinea
Peru Brazil
Angola Zambia Mozambique
Bolivia
Paraguay Namibia Zimbabwe Madagascar
Botsuana Australia
LATAM Swaziland
South Africa Lesotho
Chile Uruguay
Argentinia New Zealand

Africa, Oceania, Asia

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 NEXT?
or
Expectations for
roadmap

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 ISO?
 Develop the “How to use ISO 22000” to mitigate local
interpretations
- Suggest to have one shared guideline from ISO and
FSSC

 Standardize Standards
- Suggest to have one integrated standard for 22000,
14000, 18000, etc. (e.g. PAS 99)

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 FSSC?
 Pursue partnering with ISO TWG to focus on
requirements & objectives (not on How to achieve them)

 Develop the “How to implement FSSC 22000” to mitigate

local interpretations
- Suggest to have one shared guideline (ISO/FSSC)
endorsed by GFSI

 Develop “How to define a statistical sampling plan”

- Suggest to be based on ISO 19011:2011 Annex B3
- Suggest to be adopted by all CB’s

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 FSSC?
 Create a category competence exam for Auditors (e.g.
BRC)
- Suggest centralized auditor training by CB and/or auditor
approval with exam by FSSC
- Suggest regular witnessing of auditors by FSSC approved
auditors

 Create one standardized report template (e.g. BRC

example)
- Suggest to not contain manufacturer confidential
information such as description of how some issues are
managed.

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 FSSC?
 Create transparency on means that are used to monitor
CBs and auditors performance

 Create a transparent “assistance / management” of

complaints from retailers
- Suggest to be supported by full time back office
employed FSMS specialists

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“Zero has never been as important as to drive &
maintain our consumer's trust….

 0 defect,
 0 quality issue,
 0 complaint,
 0 miss,
 0 waste

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… which requires everybody's effort, and also from
the scheme owners themselves…

 Simplification

 Standardization

 Harmonization

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Thank you!

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