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Content Writing • Usability
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Introduction 3
Writing Better
Website Content
The content on your nonprofit’s website is a key piece of
your overall marketing. Better content can compel your
visitors to take action, ultimately leading to more donations,
volunteer registrations or engagement with the information
you’re sharing.
6 Nonprofit-Specific
Content Tips
There are a lot of general best practices when it comes to writing great
website content. You’ve probably heard a bunch of them before. Use short
sentences. Use headings with targeted keywords. Use lists whenever
possible. Drop the jargon. Write how you speak.
These are all generally beneficial when talking about content for nonprofit
websites as well. But there are a few additional tips, aimed specifically at
nonprofits, that can help make your web content stand out.
By giving multiple ways for a visitor to get involved, you can meet them
wherever they’re at.
Here are a few ways to allow visitors to engage with your nonprofit:
• Give a donation
• Sign up to volunteer
This list is not at all exhaustive, but hopefully provides a solid starting point.
You can use your website content to build trust in a variety of ways:
A little trust goes a long way when trying to turn website visitors into active
supporters.
It’s tough to support a cause we don’t really understand. Making the cause
concrete is the first step to connecting your visitor to the work you’re doing.
And once it’s clear, use emotion to build this connection even further.
Boosting your nonprofit’s authority will give increased weight to your words
and ultimately help you cut through the clutter of content swimming across
the web.
6. Inspire Hope
Finally, once you’ve established there’s a problem and set yourself up as an
authority in addressing it, inspire your visitors. Show them that there’s hope.
That the problem may be vast, but every small step in addressing it matters.
That they can be a part of the solution in whatever way feels right to them.
A visitor that shares on Twitter today could blossom into a champion of your
Make every action matter. And make sure, beyond any shadow of a doubt,
that your visitors know you value each and every action they take.
Someone visits your website, reads through the stories of each kid you’ve
helped, then heads to your donation page. They read the page title and the
sentence at the top of the page, and they scroll up and down to see your
entire donation form. Then, even though they’ve spent forty minutes on your
site, they’re gone with one mouse click. No donation, no contact information,
no beginning to a long-lasting relationship.
What I’m talking about here is called “abandonment,” and nonprofit marketers
should do everything they can to minimize the number of people that
abandon their websites prior to taking action. What I want to touch on today
is how we can use a clear value proposition to minimize abandonment and
increase your conversions (the number of people that take action on your
website).
For example, someone selling running shoes might write on their website,
“Run 5,000 miles with no pain.” That’s a clear benefit to buying those shoes.
When discussing nonprofit value propositions, we usually mean the benefits
to a visitor when they sign up for a newsletter, make a donation or register for
an event.
Almost every nonprofit who sends email newsletters has a form on their
website to sign up. Often, the form looks something like this:
The text “Sign Up For Our E-Newsletter” doesn’t provide an effective value
proposition. Instead, all I know is that I’m giving up my email address in
exchange for an “E-newsletter.” I have no idea what content is going to be
delivered or how often. There may be valuable content, but it takes me a lot
of mental effort to figure out what that might be.
“Sign up for monthly news, volunteer opps and stories of our kids”
True, it’s a little longer, but the value is clear. If I’m interested in organizational
news, volunteer opportunities or stories of the kids the organization helped,
I’m much more likely to sign up. Plus, I also know that emails will only be sent
once a month, so I’m not concerned about daily emails hitting my inbox.
If you want to offer very targeted value for your newsletter allow visitors
to sign up for a specific segment, such as your “volunteer opportunities”
segment. That way they’re only getting the information that provides them
the most value.
When I see a donation form like this, the value proposition isn’t clear to me.
I have no idea how my donation is going to be used. Will it be used for a
specific program? Will it go to helping mow the lawn outside the office? I
have no way to know.
“By choosing to donate to Invisible Children today, you are taking an active
role in efforts to stop Joseph Kony, protect vulnerable communities, bring
abducted soldiers home…”
The value proposition is clear. If I donate today, I’m helping bring abducted
soldiers home, as well as protect and recover communities.
The best part is all it took was one sentence for a clear, emotional value
proposition.
• It helps to calm fears and minimize risks (e.g. mentioning that all
donations are processed securely)
Obviously, the tips above vary depending on the action you want taken. If
you’re trying to write text for an email signup form in your sidebar, a couple of
sentences is going to be too much. Think contextually about the cost for the
visitor to take action (both in time and money), and adjust the length of your
value proposition to match what they have to give up.
Although recently I’ve been hearing something that makes my inner data nerd
alarmed. At times it seems that data and storytelling are seen as at odds with
one another. Storytelling is exciting. Data is boring.
But this need not be the case. Effective use of data should make your story
far more compelling.
Specifics are easier for us to picture. They help stoke a website visitor’s
emotion, making it more likely your message will resonate and drive them to
take action.
Such things are wonderful. But they’re only half of the equation.
Most people aren’t donating to your organization to help you improve the life
on one single person. They want your organization to have a wide impact.
That’s where data becomes so important.
A visitor may not be able to picture 100,000 displaced refugees. But if you
detail the experience of a single family displaced from their home, then show
how widespread the problem is by sharing a figure like 100,000, it can be very
moving.
And moving your website visitors increases the likelihood they’ll get involved.
Just like with storytelling, share very specific data points. Tell what an
individual donation will enable you to purchase and, to the best of your ability,
quantify the impact that’ll have in a person’s life.
Maybe you know there are 60,000 people living in a region of a country
without access to clean drinking water. Tell one person’s story, rich with detail
illuminating the difficulties they face. Then show this problem is widespread
by sharing that 60,000 people in the surrounding area are also struggling in
a similar way. But then share that a $250 donation can bring clean drinking
water to 10 people.
You’ve taken your visitor on a journey using not only storytelling, but also data.
Numbers don’t matter to people in their own right. It’s your job to tell the
story behind the numbers. Tell people why they matter. Show why they’re
important.
To a visitor that doesn’t understand how awful malaria is, the fact that 1 out of
every 20 kids born in a specific community contracts malaria won’t matter all
that much. But to someone with knowledge of the disease and its impact on
these kids’ lives, such stats can be heartbreaking.
Give your visitors the context they need to understand your data.
Instead, pick out the data that’s most poignant, package it effectively with
complementary stories rich in context, and share it all in a way that’s easy to
understand.
By using data as a tool in your storytelling, you can boost its effectiveness
tremendously.
Fret not, woeful writer of web content (yeah, that’s you). Here are a few
question you can ask yourself to help polish up that website content.
Strive to use headings wherever you can reasonably do so. You and the most
cooperative of your colleagues may read your content in full. Most readers
will skim at most. Keep sections short and make sure everything in each
section matches the corresponding heading.
It can be helpful to have an outsider read your content at this point. Pick
someone honest enough to tell you words they don’t know or sections that
are confusing. And remind them you’re looking for their honesty. It doesn’t
do you any good if they tell you your content is perfect (outside of that short
term ego boost from being crowned the unofficial poet laureate of the web
world). A little critical feedback can be the difference between entirely
mediocre and very strong website content.
As a general rule, try to use your keyword phrases at least three times on the
page. Not only is it better for search, it’s also better for your readers. Some of
them may not read between the lines all that well either.
Read all of your content, slowly and aloud. If you’re worried about the
judgment of others (as I often am at this point in the process), go somewhere
private. This is an incredibly valuable step in the editing process and is worth
doing right.
See if your content sounds natural. It should sound just like you’re talking
to someone. Keep it conversational. Use simple sentences that are easy to
understand without the help of inflection or further explanation. You know
what you mean. But you need to make sure your visitors will as well.
And don’t worry – you can still be professional while making your content
accessible. There’s a time and a place for formality. Web content is generally
not such an occasion. If you’re trying to establish a connection with your
visitors, being overly formal likely isn’t the best route to take.
Improving Usability
and Design
Usability means ensuring your website visitors are able
to use your site to accomplish whatever they’re trying
to do. More simply, it’s making sure your site is easy to
use. Strong usability and design can combine to turn
a website that’s merely pretty into a site that inspires
visitors to take action.
I know – you’ve heard similar things before. But stay with me for a second
longer. We all know we should clearly manage our visitors’ expectations,
but how often do you visit a website that fails to do so? They’re everywhere.
By approaching every aspect of your website with a moderately obsessive
fixation on this one question, you can put your site vastly above the majority of
websites out there.
First we’ll briefly cover why clear expectations matter. Then we’ll move into
Align your decisions about everything from design to content with what your
visitors will expect.
• How You’ll Use Info – If you’re collecting personal info, tell your
users how you’ll use it. Many users will want to know they won’t
end up on a mailing list because they submitted your contact form.
• How You’ll Follow Up – Some users will want to know how and
when you’ll follow up with them. If you can commit to a follow up
plan (like an emailed response within one business day) it can be
beneficial to put details on your contact form.
• How Often You’ll Email – Give your user an idea of how often they
can expect to see your name pop up in their inbox. Doing so gives
them fair warning what they’re in for and will help avoid a situation
where you’re sending far more messages than they want to read.
• How You’ll Use Info – Again, since you’re collecting personal info,
let them know what you’re up to. You should also have a clear
Privacy Policy that goes into more detail.
Making a Donation
If a user has decided to support your nonprofit by making a donation, make it
a point to tell them the following:
• How Often They’ll Hear From You – If you’re going to send donors a
slew of direct mailers and emails, be honest and tell them to expect
it. You don’t want donors to regret their decision to give because
you won’t stop pestering them. Bonus points if you allow donors
to choose how frequently they’d like to hear from you (assuming
of course you actually honor their wishes – otherwise you get no
bonus points).
• How They’ll Know Their Impact – Many donors want to know the
impact they’ve enabled your organization to make. Either before a
donor has made a contribution or as you thank them for doing so,
make it clear how a donor can find out the impact they’ve had.
• How You’ll Use Info – Tell donors what you’ll do with the information
you’re collecting.
Signing Up to Volunteer
If a visitor is at the point where they’re willing to give their time to help your
organization, you should tell them the following:
• How You’ll Use Info – I know it’s repetitive, but this point is just that
important. If you’re collecting info, tell your visitor how you’ll use it.
• How Long the Survey Will Take – Halving the amount of time you
claim a survey will take isn’t “bending the truth,” it’s lying. And it
will likely frustrate your respondents. Be honest and give users a
reasonable ballpark of how long a survey will take.
• How You’ll Use Data – Tell respondents how you’ll use their data
and if they can expect to see it shared (likely in aggregate form) at
any point.
• How You’ll Use Info – I know, you get it. Tell users how you’ll use
their personal info.
But have no fear. We’re here to discuss how to juggle these elements to
create a streamlined, easy-to-use header.
Optimizing your site’s header to align with user’s expectations will dramatically
improve its ease of use. And since the navigation in the header will be the
way the vast majority of your visitors find content on your website, ensuring
ease of use is pretty important.
As you will see in many of our examples, it’s possible to deviate from
convention and still serve your user. But you must first know the conventions
before you can get away with breaking them.
Now that we have a template to work off of, let’s talk about some of these
elements individually.
Logo
A longstanding web convention is to place your logo in the top left corner
and to link it to your home page. This practice has become such an expected
convention that according to one report up to 63% of the top 500 sites no
longer use a home page link in their navigation.
I hesitate to fully stand by the practice of stripping out your home link in your
navigation since some users may still want to see it there. But clearly you
should be making your logo a link to your home page.
Main Navigation
Your main navigation is where you provide easily accessible links to your top-
level pages. A site’s main navigation is traditionally organized in one of two
ways: as a horizontal bar in the header at the top of the page or as a stacked
vertical bar along the side of the page.
Search Bar
A search bar is a must for any larger site. The placement of the search bar is
one of the most flexible elements of your header design. The important thing
to consider here is giving it enough space to hold its own in your star-studded
header.
While I could write a whole post on search bars (and perhaps will in the near
future), suffice it to say the most important thing is to make it easy to find and
use. Making it easy to find and use will provide the best experience to your
visitors. And that’s really what it’s all about.
Utilities
Utilities links allow your users to quickly travel to different functionalities’
pages throughout your website. Examples of these include “my account” “sign
in” or “view my cart” links. These should be placed above the main navigation.
Take care to make this navigation less visually prominent than your main
navigation. Utility links are for those who need them, but your main navigation
is for everyone. You want to avoid a situation where your utilities are
competing with your main navigation for visitor attention.
Making your utilities less prominent insures that the viewer feels comfortable
exploring your site without having to log into an account or perform some
other action.
Donate Button
Designing and positioning a donate button is an art of its own. What is most
important is that it stands out and that it is consistently placed. The top right
side of the header has become a go-to spot for donate buttons because of its
visibility. For a detailed account on things to consider, I recommend reading
our post on donate button best practices.
6 Website Navigation
Best Practices
A visitor has landed on your website in search of something. Navigation is
often the guide to what it is your visitor seeks. Something as simple as word
choice can be the difference between a visitor finding what they’re looking for
or leaving in frustration.
Effective navigation can facilitate a fruitful visit and increase the likelihood of
a return visit in the future. Ineffective navigation can lead to an unproductive
visit and feelings of frustration, which don’t generally bode well for a return
visit.
Here are six best practices to bear in mind as you think about the navigation
for your website.
This is also a great time to ask for second opinions. Solicit feedback from
people that aren’t as familiar with your industry about the type of content
they’d expect to find if they clicked a certain part of your navigation. Such
feedback can be enlightening.
• About Us
• Contact
• Blog
• Portfolio
• Products
• Donate
If you’re going to deviate from the norm, make sure it’s evident what a user
can expect to find in each portion of your website.
3. Keep It Short
Sum up what information a visitor will find in a word or two. You don’t have
much real estate in the navigation bar. And your users don’t have much
patience. Be succinct.
Going back to expectations, most users will expect these items to be clickable
since they’re in your navigation.
Designing Stronger
Nonprofit Calls to Action
When your nonprofit decides to build a site, you should have certain goals in
mind. This could be boosting fundraising, increasing volunteerism or any other
number of mission-driven aims.
You could have the most beautiful website in the world, but if it isn’t helping
your organization achieve your goals it’s not benefitting you as much as it
could be. Generally you’ll want your visitors to be taking meaningful action
throughout your nonprofit’s website.
actions on your website. They are the stepping-stones between a visitor being
a passive viewer and becoming invested enough in your mission to take
action. On the web this can happen with a single click.
Some common calls to action for nonprofits are “Donate,” “Take action,”
“Register to volunteer,” “Contact us,” and “Learn more.” The layout and design
of these call to action buttons can greatly affect the impact of your site.
However, on every page there should be at least one thing that you drive
your visitor to do. Ultimately there should be a call to action button (“Donate,”
“Volunteer,” “Sign Up” etc.) that you want them to click.
Here are some examples of practices nonprofit’s are using to engage their
visitors and make their calls to action stand out.
Provide steps
If you have a more involved vision in mind for your website visitors, take
a page out of Gasland’s book and provide a series of call to action steps.
Gasland is a film campaign aimed at increasing awareness about the environ-
mental dangers of natural gas extraction processes. By laying out their calls
to action in a step-by-step process they show their visitors how many different
ways they can have an impact. Sometimes people just want to know where to
start.
Key Takeaways
These are just a few examples of ways to empower your visitors and
accomplish your nonprofit’s goals. Keep in mind that the cardinal rule of call to
action design is to make it stand out. You can accomplish this by making it big,
bright, and easy to see. You can also help your visitors choose between calls
to action by highlighting your most important call or by breaking them down
into steps. With these takeaways and a little of your own creativity, you should
be ready to compel your website visitors into action!
The Basics of
Blogging
Blogging is getting a lot of attention these days. Given the
benefits it can have for your website and your nonprofit,
that’s understandable.
If you’re reading this post, I’ll assume you decided to take a shot at a blog.
Well congrats! Blogging can be a lot of fun. But it’s also a lot of work. It’s
my hope this post will help lay the foundation for your nonprofit to have a
successful blog.
When you’re first starting out, it can be helpful to ask yourself the following
questions.
Asking such a question will help identify the purpose of having a blog. It can
also help influence some of the decisions you make about your blog.
Here are a few sample purposes, but yours may be totally different:
Identifying a purpose will also help you ultimately measure the success of your
blog. As sexy as they seem, keep in mind pageviews are simply a means to an
end. It doesn’t much matter if people read your blog if it doesn’t produce any
tangible benefit for your nonprofit.
You should be measuring the success of your blog with metrics that align
to your purpose for starting it. For instance, if your goal is to attract new
supporters, you’ll likely want to measure the number of new donors and
volunteers that entered your website through your blog.
• Tone: You’ll want to write your posts with your audience in mind.
You’ll probably use a different tone to engage teens as you would to
connect with doctors.
• Topics: To drive interest, you’ll need to choose topics that are likely to
resonate with your audience.
Whenever you’re making a decision, you can think about what a stereotypical
member of your audience would want to see. Catering to such an imaginary
community member, while perhaps a bit bizarre, can help you make decisions
that benefit your target audience.
This step is where your nonprofit’s blog will start to take shape. Once you’ve
identified the audience for your blog, it’s time to really dive into the minds of
these imaginary audience members.
Think about what questions people often have (or may potentially have) about
your organization. These questions will ultimately form the basis for some of
your first blog posts. Don’t worry about grouping them or judging them at this
point. There’s plenty of time to do that later.
Come at these questions from different angles. For instance, what questions
might someone ask about:
• Your organization?
I’m sure you’re asked questions all the time about your nonprofit. Write them all
down at this point. And come up with as many as you can. The more you think
of now, the better foundation you’ll lay for later.
Think of categories as the table of contents for your blog. They’re the big,
broad subjects that you’ll write about often. We’ve written before about making
blog categories useful, but here’s a quick overview:
• Cut the Jargon: Don’t fill your categories with jargon. If your reader
doesn’t know what a category means, it does them no good.
have 30 of them and your readers have to hunt for something relevant.
There’s no magic number, but the fewer the better (we try to limit it to
under 10 if possible).
• Avoid Overlap: You wouldn’t have two chapters in a book that are
remarkably similar. The same holds true for blog categories. Make
them different enough so as not to confuse your reader.
Once you have your categories outlined, try to avoid the urge to create new
ones as you write fresh posts. It’s okay if you must in rare circumstances, but
your posts should fit your categories, not the other way around.
These specifics will become the tags that you use on your blog. To continue the
metaphor started above, if categories are your table of contents, tags are the
index in the back of the book. Readers will use your tags to reference a very
specific piece of information within your blog.
For example, we have a category for Social Media, but individual tags for
Facebook and Twitter. If someone is looking for general info on using social
media, they can use the category to browse. If instead they’re looking for tips
on using Facebook specifically, they can use the tag to drilldown to information
Before jumping into writing, be honest with yourself. How much can you really
write? Chances are blogging isn’t your full-time gig. Maybe you’re pulling
marketing and development responsibilities, helping plan an upcoming event,
coordinating some volunteers, prepping the upcoming newsletter and running
all those social media accounts.
Don’t commit to writing daily blog posts if you won’t be able to do it (or do it
well). Publishing one good post a week is fine. It’s much better than publishing
daily for two weeks and then taking a three-month hiatus.
Start with something you’ll be able to maintain. You can always up the frequency
later.
Tap into the channels you already have established. Maybe you’re huge on
social media. Or you have a great email newsletter. Or a wonderful, engaged
base of donors. Use these all to drive targeted traffic to your blog.
And now my friend you are free to write. Pick a few topics and write ‘em up.
As you do, revel in the fact you’ve planned what you’re doing and are ready to
successfully roll out a blog that will help your nonprofit do more of the good stuff
you’re already doing in the community.
It’s no lie that launching and maintaining a blog can take a lot of time and
energy. But it can also boost the effectiveness of your website in a wide
variety of ways.
Here are some of the most significant benefits your nonprofit can gain from
including a blog on your website.
A blog is a great way to establish your authority. You can write articles on all
facets of your organization’s interests, showing you have a wide breadth of
knowledge when it comes to the work you do.
These are just a few of the ways you can potentially leverage your blog to
appeal to a wide variety of website visitors.
Ask past supporters to write guest posts outlining why they support your
organization. If done well, such posts can be a great way to engage
your supporters. Not only will the folks you ask feel appreciated by the
opportunity, but it’s also likely they’ll share their post with others, helping to
raise awareness of your nonprofit.
Doing so also sends a message to your supporters that you value their
voice as a member of your community. Showing you care about what your
supporters have to say can go a long way.
A blog is an excellent way to show your impact. Share videos. Share photos.
Share stories from the community. Share the benefits of a specific program or
event.
Even if your organization does work on the other side of the world, you can
show visitors the impact you’re having. Sharing this type of information helps
make your impact more concrete for visitors. And when a visitor can easily
picture how their involvement will benefit the world, they’re far more likely to
help out in some way.
Write articles aimed squarely at the community you serve. This will look
different based on your nonprofit’s mission. For a nonprofit aimed at boosting
childhood literacy, maybe it’s a post on educational resources. For an
organization working to raise money for medical research, it could be a review
of a clinical trial or new drug. For a nonprofit dedicated to combating obesity,
perhaps it’s a healthy recipe for an upcoming holiday.
The main reason is because a blog allows you to write very specific posts that
likely wouldn’t warrant their own pages on your website. By writing about
a wide variety of topics related to your mission, you are creating a wealth of
content for search engines to find and show in search results. This increases
the likelihood that a web surfer will find your website.
Blogs also allow you to produce fresh content, which visitors and search
engines love. It helps keep your website from becoming stale.
And more social sharing means more traffic to your website, which will raise
awareness and help to ultimately bring new supporters into your community.
As a quick note, make sure you respond to commenters on your blog. You
never know when a commenter that has a good experience will become an
impassioned supporter of your cause.
A blog is a great way to drive visitors back to your nonprofit’s website. New,
interesting content will give visitors a reason to come back to your site time
and time again.
Like many organizations, nonprofits are often strapped for spare time. And
while a blog can seem like a great idea, we often see it fall into that “nice to
have” category instead of something that’s deemed vital.
• Save Time. You can focus on editing. Your supporter can tackle
actually creating the content.
• What this organization does well and what they could do better
The success of such a post hinges on the intimacy the author brings to
the piece.
An Intro to Email
Marketing
Email marketing allows you to develop a relationship over time
with those interested in your nonprofit.
The following posts should help get you started with email
marketing.
Spam filters are also more likely to send up red flags for public domain names
(like Yahoo, Gmail or Hotmail). This means that your personal email account
(like frank.guy@gmail.com) has a higher chance of being marked as spam
than a dedicated email account with your nonprofit’s domain name (like jim@
legitnonprofit.org).
The biggest concern here is that if people start marking you as spam, the
deliverability of your emails from this email address will suffer. Not only email
newsletters, but all emails. So those emails you send all day every day may
start going straight to spam folders instead of your intended recipients.
All in all, sending newsletter emails in bulk from your personal account means
you have a much greater chance of being marked as a spammer. And getting
labeled a spammer by a large email service will mean that your emails will
not be delivered to that email service, at least until the confusion is sorted
out. This will be bad news for both your nonprofit’s and your personal
communications.
If your nonprofit goes with a professional email newsletter company, most will
help you ensure your messages comply with CAN-SPAM. This way, you can
let the professionals help you navigate the ins and outs of the legal mandates.
They’ll put the necessary information in footers, handle unsubscribe
functionality, keep your subscribers’ email addresses private, and all of the
other legal requirements under CAN-SPAM.
3. Professionalism
Sending your email newsletters from an account dedicated to business
interactions presents a much more professional impression. And everyone
knows how important a first impression can be. You would probably think
twice about opening an email from johnsmith@aol.com, not knowing what
to expect. But an email from newsletter@redcross.org is more professional,
transparent, and trustworthy.
Sending your nonprofit’s updates from an address that clearly identifies who
the message is from can be just as important to getting emails opened as
having a clear subject line.
• Monthly – 43%
• Quarterly – 16%
• Weekly – 12%
• Twice a Year – 3%
For some the immediate conclusion would be that monthly is the appropriate
frequency. In reality, increasing your nonprofit’s email frequency beyond
once a month can be beneficial. According to data released last year from
MailChimp and HubSpot, organizations that send emails only once per month
have a 78% higher unsubscribe rate than those that send 12 a month. Don’t
worry though; you don’t have to send 12 emails a month. The unsubscribe
rate drops significantly when the email frequency is increased to anywhere
between 1 and 6 times per month.
But before you jump to send emails twice a month or weekly, make sure you
consider what your organization can manage now and in the future.
good idea to stick with monthly until you’re sure you have the time
to increase your frequency for the long haul.
Not surprisingly, answering these two questions will usually dictate your
frequency. If you have the content and time to send more than once a month,
you most likely should.
2. You Don’t Have to Create All the Content. Remember that your
organization doesn’t necessarily have to create each piece of
content you email. If you find a great article that’s relevant to your
supporters or have a volunteer interested in writing a story from an
event, use that. Your readers don’t need you to write it. They just
need it to be relevant and interesting to them.
We’ve Got the Content, But How Often Exactly Should Our
Nonprofit Send Emails?
Your organization has the content, but how often should you send your
emails? There is no right answer to this question. It depends on the type of
content you’re distributing and on the expectations of your readers. If you
told your readers you were only going to email them once a month, don’t
change your frequency without notification or their approval. Even if you
never set the expectation from the start, it won’t hurt to tell your readers
The best way to determine how often to send is to test. You can test sending
emails once a week, twice a month and monthly. Here’s an approach to
testing outlined by HubSpot:
To learn more about the details of the process check out the full article on
HubSpot.
Similarly to a blog, social media and most other types of content, consistency
is important. Once you decide to change your frequency, do your best to stick
with it, at least for a while. Though it may come as a shock, you’ll probably
be surprised how many people will read your email newsletter, even after you
increase your frequency beyond once a month.
But these relationships vary significantly, and just as you tailor your personal
messages to your boss versus those to your mother, your nonprofit could
benefit from tailoring its newsletters. You might, for example, have very
different messages to send to your sublist of volunteers versus your sublist of
donors.
Segmenting your newsletter goes back to one of the cardinal rules of content
writing: write to your audience. By categorizing your audience based on
their specific interests in your nonprofit, it will be easier to provide value to
each separate audience. For example, sending a personalized newsletter
containing motivating photos and stories of impact from your last volunteer
event to a sublist of those interested in volunteering might be enough to
move them to action, to sign up for the next event.
• Our Impact
• Organizational News
• Fundraising Campaigns
• Volunteer Opportunities
Here are some general sublists that might work when segmenting your
nonprofit’s email newsletter:
• Donors
• Major Donors
• Volunteers
• Local Subscribers
But keep your readers in mind. Past donors want to hear about how their
money is making a difference. Past volunteers might want to hear about
further opportunities to get involved. Tailor your news updates to the
audience you’re writing for.
2. Donor Highlights
One of the main reasons to create a newsletter is to build and maintain
relationships. One way to do this is by recognizing the people who contribute
to your nonprofit’s success. Who are your donors? Why did they get
interested in your nonprofit? What motivated them to contribute? Discover
the story behind some donations. And share these stories with your readers.
3. Volunteer Profiles
Donors aren’t the only people who contribute to your nonprofit. Profile a
volunteer who went above and beyond. Not only will this gesture show your
appreciation of current volunteers, but profiles and stories like these might
also inspire others to volunteer at your nonprofit’s next event or contribute in
any way they can.
4. Stories of Impact
Keep your subscribers interested in and impressed by your nonprofit’s
work with recent stories of impact. Compose your nonprofit’s most recent
successes into stories that inspire your readers. Focus on the most engaging
parts of your story and provide links to your website for your newsletter
readers who want to find out more.
After you’ve written these stories, take a step back and try to reread them
from an outside perspective. Ask yourself, do I care about the people and
organization in this story? Do I connect with them emotionally?
subscribers are looking to you as an expert in your field. Add articles from
outside sources that you think provide valuable information. You can then
add a brief introduction to the article link outlining your thoughts on how this
article affects nonprofits in general or your nonprofit in particular.
6. News Updates
In addition to articles from around the web, feel free to share relevant news
articles on world events that in some way impact your organization or cause.
Include local, national, or international news stories and how they relate to
your nonprofit’s work.
7. Blog Posts
There’s no reason to rack your brain for new content when you already have
quality content at your fingertips. Include teasers from your nonprofit’s most
recent blog posts in the newsletter. Not only will this help round out your
newsletter, but it also might expand that blog post’s reach, connecting with
readers who might have missed it when it was first published.
As you curate content from within your nonprofit, keep an eye out for events
in the community that like-minded supporters might be interested in attending.
Showing your support for local events is a great way to demonstrate your
It’s true social media often has a low financial cost, but it
can take a tremendous amount of time, an asset that’s often
scarce in many nonprofits.
These articles will help you get more out of the time you
invest in social media.
One of the biggest knocks against the Facebook user experience has always
been its lack of a strong search feature. With so much information available
on Facebook, it’s pretty important to have a tool for you to sift through it and
find what you’re looking for.
You can see what musicians are liked by people who like Green Day and the
Red Hot Chili Peppers.
Graph Search makes the massive amount of data generated by real Facebook
users searchable in a pretty simple way.
fear not!
1. Visit https://www.facebook.com/about/graphsearch
3. Wait…
That’s it. You should be up and running with Graph Search soon.
Before your write Graph Search off, take a look at some of the cool things you
can do.
The following list is by no means exhaustive. But here are four searches to
get you started.
Don’t use your nonprofit here. Pick a nonprofit that has some overlap with
your mission. Once you have a list of pages, see what they do to engage their
followers. What are they posting? When are they posting it? Are there any
posts you can comment on?
Learn from their lead and engage with them, offering insights and your take
on the topics they’re discussing. You may be able to grab some interest in
your organization in the process.
Nonprofit Example
Maybe you work to find adoptive homes for animals. You could do a Graph
Search for “Pages liked by people who like Humane Society International.”
Check these pages out to see what they do and start engaging. But don’t be
self-promotional. Just offer your take on the topics at hand. Be helpful and
others will check you out.
I’d recommend picking two prominent nonprofits that are related to your
cause as the basis of your search.
Once you’ve found Groups to join, you can engage around the topic the
group discusses.
Nonprofit Example
Let’s say you’re a nonprofit working to protect endangered animals. You
could try “Groups joined by people who like World Wildlife Fund and National
Wildlife Federation.”
But you’ll notice a lot of these Groups say “Closed Group” on them. You can
request to join but clicking the “Join” button.
You can also filter your results to only include Groups that are open to all. To
do so, you’ll want to use the “Refine This Search” menu on the right of the
page. Select “Open” from the Privacy dropdown menu:
Just like that you’ll see the most popular interests of people who have liked
your nonprofit’s Facebook page.
Nonprofit Example
Let’s say the American Red Cross is wondering what their followers like. By
typing “Favorite interests of people who like American Red Cross” into Graph
Search they’ll see the following:
Not only do you get location names, but you also get a nifty map to match.
Knowing locations your fans go could be huge for promotions as well as
recruitment.
Nonprofit Example
Perhaps the Bill & Melinda Gates Foundation (based in Seattle) wants to see
what local spots their fans frequent. All they need to do is type in “Places
in Seattle, Washington visited by people who like Bill & Melinda Gates
Foundation” and they’ll see this:
They can use this info to better connect with their followers and recruit new
ones.
Want some other tips on how marketers can use Graph Search? Check out
this post on Social Media Examiner.
If you use Twitter even semi-regularly, you’ve probably had this experience:
You come across an organization you’re really excited to follow. You love their
mission and the work they do. Then you glance through their Twitter stream.
And you’re greeted with an endless barrage of requests for donations, plugs
for upcoming events and an occasional request to Like them on Facebook.
As your excitement wanes, you close the stream, disappointed.
Your followers deserve more from you than unending appeals for help. Here
are a few types of Tweets your nonprofit should drop into the mix.
Your donors, volunteers and advocates enable you to do all those things you
do in your community. So share their impact via Twitter.
Maybe it’s a new blog post. Or a resource you have on your site. Whatever it
is, make sure it’s valuable to your Twitter followers before posting it.
6. Compelling Data
Have short snippets of compelling data? Twitter is an excellent place to share it.
Make sure it’s simple and easy to understand. If appropriate, provide a link to a
relevant resource where your followers can learn more.
Share compelling photos and videos of your organization in the field. This
type of content can be a great way to rally support for your nonprofit and the
work you do.
8. Community Stories
Use Twitter to share stories of those you serve. This can be a great way to
spark interest in your mission and the work your organization does on a daily
basis.
• Who’s going to (an upcoming event)? What are you most excited
about?
Directly asking your community questions can be a great way to engage them
in dialogue and produce content tailored to their interests.
If you share the stellar work of other organizations, there’s a good chance it
will enhance your relationship with them.
Mix It Up
The bottom line is you need to mix it up on Twitter. Sharing a variety of
tweets can help keep your stream fresh and make it far more likely someone
interested in your organization will follow you.
5 Ways to Avoid
Annoying Your Nonprofit’s
Twitter Followers
Twitter can be tough. Maybe you’ve been there before, crafting what you
knew would be the perfect Tweet sure to throw your followers into a retweet-
ing frenzy, only to have it go seemingly unnoticed. Keep your head up – it’s
happened to us all.
Getting followers can be just as illusive. There are a wide variety of things you
can do to promote follower growth. But that’s not what this post is all about.
This post is about keeping those followers you already have.
The last thing you want to do is woo new followers only to annoy them into
quickly leaving you behind. Here are five ways you can avoid doing just that.
If you do so, you can still sprinkle in a healthy dose of info about yourself with-
out being annoying.
But mix up the way you promote yourself. Don’t always tell your followers
“Hey, we have something for you to do! Please do it!!” Change it up a little.
An example will help illustrate this point. Here are a few ways you could pro-
mote an upcoming event:
• Tell your followers how much it means to you and your community
that so many people are signing up for the event
Share quotes and photos from the communities you serve. Share short vid-
eos using Twitter’s Vine app. Link to posts on your blog that highlight stories
of success. Simply put, share some of the things that make you awesome.
Retweet content that others share. And not only the content that talks directly
about your nonprofit. Share content from others that’s related to your mission
but doesn’t mention your organization. Share content from your partner orga-
nizations. Share relevant news from a variety of sources.
After all, sharing should be a priority long after you graduate to the first grade.
A great example:
same messages to all of your social accounts. If people follow your various
accounts (such as Facebook and Twitter) getting the exact same content in
multiple places is pretty annoying too.
Jonathan Goldford
Jonathan spends the majority of his time focused on web
programming and is passionate about encouraging nonprofits to
use the web as a tool to impact the community.
David Hartstein
David spends most of his time helping nonprofits tell their
stories in a more compelling way and using data to measure
the benefits an organization can glean from its website.
Rori Spivey
Rori spends her time planning, sketching, and designing
the look and feel of nonprofit websites to not only look
great, but also compel visitors to act.
We’re social and quite friendly, so if you have any questions or just feel like
reaching out, we’d love to hear from you.
Twitter | @wiredimpact
Facebook | fb.com/wiredimpact
Nonprofit Tech Blog | wiredimpact.com/blog
Website | wiredimpact.com
Phone | (314) 801-1328
GET A PROPOSAL
wiredimpact.com/get-proposal
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