Unit 5 – Written essay Date: ____/____/2018

Teacher: Gretta Sicsú Student:_______________________________

Writing: Complain about a problem

FORMAL LETTERS: REVIEW

In these two columns below you will have to write the differences between a Formal Letter
and an Informal Letter.

A INFORMAL LETTERS B FORMAL LETTERS

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2. _________________________________
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2. _________________________________
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For each statement in column A, you will find a salutation in column B.

A INFORMAL LETTERS B FORMAL LETTERS
1. ____When writing to a
woman you don’t know a. Dear Mr. Steven
2. ____When writing to a man b. Dear Sir
you don’t know c. To whom it may concern
3. ____When writing to a named d. Dear Mr. Bale
Steven Bale e. Dear Madam
4. ____When you don’t know if
the person you are writing is
male or female

In which paragraph does olivia explain why she is writing?

Does she tell the person she is writing to what she would like him/her to do?
Does Olivia sound polite?
What polite language does she use?

Extra writing skills

A) Listing ideas: Think of a problem in your community that you would like to complain
about. List the reasons why it is a problem for you.
 B) Now use your notes here to write a letter of complaint. State what you intend to do
or what you would like to see done. Remember to use the appropriate level of
formality.

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C) Self-check:

( ) Did you use the proper salutation and closing?

( ) Are the tone and language in the letter appropriate for the audience?

( ) Did you use regular spelling and punctuation and avoid abbreviations?
 D) Peer response
Exchange letters with your partner. Write an appropriate response for his/her letter
of complaint as if you were the person to whom it was addressed.

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Now write your final version.

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