CA Recovery MGMT Study Global Results 202348

CA CUSTOM STUDY | RECOVERY MANAGEMENT
Recovery Management Trends

(Full sample – 205)
for
CA
Study Conducted by TheInfoPro, Inc.
September / October 2008
www.theinfopro.net
108 W. 39th St, 16th Floor
New York, NY 10018
CONFIDENTIAL! Not for public dissemination.

108 W. 39th, 16nd Floor; New York, NY 10018 | P > 212-672-0010 | F > 212-688-6598 | E > info@TheInfoPro.net
Page 1
© 2008 TheInfoPro, Inc. www.theinfopro.net
Recovery Management Study – Overview
Study Objective
•CA asked TheInfoPro (TIP) to conduct a custom research study with user enterprises to
understand current trends in the Recovery Management market and to address specific
issues related to current market drivers for investments in Recovery Management Solutions.
Study Approach
•TIP effected completion of 205 survey interviews through a Web-based multiple choice
questionnaire. The total sample encompassed four geographic markets: US/NA, Europe,
Japan, Brazil with questions translated to Japanese and Portuguese for Japan and Brazil
respectively.
•CA did not provide customer or other contact names for use in the study.
•CA provided the base question set; the final instrument was jointly constructed by TIP and
CA.
Study Timeframe
• September / October 2008
Page 2
Level of Responsibility
Do you have responsibility for Backup, Disaster Recovery and/or Business Continuity products
and solutions in your organization?
No
0%
Yes
100%
Page 3 (10/20/08): Full Sample. n=205

Job Function
What is your job function or level of responsibility in your organization?
CIO, CTO, CSO
Vice President IT / MIS /

Operations
Director IT / MIS / Service

Management / Operations
Manager IT / MIS
IT Architect
0% 20% 40% 60% 80% 100%

Annual Sales
What is the approximate annual sales volume of your company in U.S. dollars?
$10 Billion or More
$5 Billion to $9.9 Billion
$500 Million to $999 Million
$100 Million to $499 Million
Less Than $100 Million
0% 20% 40% 60% 80% 100%

Full-time Employees
How many full-time employees work in your company globally, including all sites and locations?
Fewer Than 250 Employees
250 to 499 Employees
500 to 999 Employees
1,000 to 4,999 Employees
20,000 Employees or More
0% 20% 40% 60% 80% 100%

Primary Business Activity
Which of the following best describes the primary business activity of your organization?
Manufacturing / R&D
Financial / Banking / Insurance
Business Services (legal, architectural, engineering,
accounting, consulting, and so on)
Computer Hardware and Software
Retail / Wholesale Trade
Communications Systems and Equipment
Education
Legal / Real Estate
Healthcare / Medical / Pharmaceutical
Government
Aerospace and Transportation
Entertainment
Utilities / Energy Production
Travel / Transportation / Hospitality
Media / Publishing / Advertising / Marketing
Other
0% 20% 40% 60% 80% 100%
Page 7 (10/20/08): Full Sample. n=205. *Note that due to multiple responses per interview, total exceeds 100%
CA CUSTOM STUDY | RECOVERY MANAGEMENT Current Storage Capacity:
FC SAN / NAS / IP SAN
What is your total storage capacity for each storage type in usable TB?
1,400.00
1199
1,200.00
1,000.00
Average Capacity in TB
912
800.00
638
600.00
400.00
200.00
0.00
FC SAN NAS IP SAN
Page 8 (10/20/08): Full Sample. FC SAN n=185, NAS n=183, IP SAN n=177
Backup System OS
Which operating system does your backup system run on?
Windows Server
Linux
UNIX
Other
0% 20% 40% 60% 80% 100%
Page 9 (10/20/08): Full Sample. n=205.. *Note that due to multiple responses per interview, total exceeds 100%
Storage Environment
Please select all that apply in your storage environment:
Windows Server
WIndows XP/2000
Windows Vista
Linux
UNIX
Apple
Mainframe
Windows 95/98
Novell
None
0% 20% 40% 60% 80% 100%
DR Software Testing
Do you currently test your DR software and if so how often?
Yes, Only Tested Once After

First Setup
Yes, Only After Major

Application Changes
Yes, More than Twice a Year
Yes, Twice a Year
Yes, Once a Year
No
0% 20% 40% 60% 80% 100%

DR Software Testing Frequency
How often would you test your DR software if you had a way to do so simply and without any
business disruption?
Once a Year
Twice a Year
More than Twice a Year
After Major Application

Changes
Only Test Once After First

Setup
0% 20% 40% 60% 80% 100%

Backup Solution Addressing Data Protection Needs
Do you agree or disagree with the following statement? “Your backup solution is addressing your
data protection needs.”
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0% 20% 40% 60% 80% 100%

Recovery Confidence
How confident are you that you can recover your data using your existing backup product to meet
your business needs?
Very Confident
Confident
Somewhat Confident
Not Confident
0% 20% 40% 60% 80% 100%

Disaster Recovery Components – Importance
Which components of the Disaster Recovery process are most important to your organization?
Maintaining Business Continuity
Quickly Recovering Your Application
Maintaining Application Availability
Disaster Recovery Testing
Ability to Apply Various Technologies Based on the Value

of the Data to Your Business
None
Other
0% 20% 40% 60% 80% 100%
Switching Backup Solutions for Replication Integration
Do you agree or disagree with the following statement? “You would consider switching your
backup solution to one that integrates with your replication solution.”
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0% 20% 40% 60% 80% 100%

Replication Vendors’ Backup Software
Do you agree or disagree with the following statement? “You would consider using your replication
vendors’ backup software instead of your current installed backup software vendor.”
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0% 20% 40% 60% 80% 100%

Cost Reduction
Which cost reduction for backup is the most realistic for your organization?
Centralizing Backup
Management
Using the Same Vendor for

Replication and Backup
Software
Deploying Deduplication
Technology
Reducing IT Staff Required

to Handle Tape Media
Reducing Tape Usage
0% 20% 40% 60% 80% 100%

Backup Integration Pain Threshold
What threshold of backup integration pain would convince you to switch backup software
vendors? (Use a scale of 1 to 7 for each selection)
Integrated Continuous Data

7% 14% 21% 22% 22% 8% 7%
Protection With Backup
Broader Server Virtualization

5% 13% 17% 23% 27% 11% 4%
Support
Integrated Replication With

4% 13% 25% 24% 19% 10% 3%
Backup
Integrated Email Recovery

4% 12% 18% 23% 25% 10% 7%
(MS Exchange)
Integrated Deduplication 4% 10% 23% 23% 24% 9% 6%
1 - Most Painful 2 3 4 5 6 7 - Least Painful
Page 19 (10/20/08): Full Sample. Integrated Continuous Data Protection with backup n=204, Broader Server virtualization support n=203,
Integrated replication with backup n=201, Integrated Email recovery (MS Exchange) n=202, Integrated Deduplication n=203 © 2008 TheInfoPro, Inc. www.theinfopro.net
Backup Environment Improvement Constraints
What constraints are preventing you from improving your backup environment?
Not Enough Management

Support
Not Enough Staff
Too Difficult to Change
Not Enough Network

Bandwidth
No Good Backup Products

to Choose From
Other
None
0% 20% 40% 60% 80% 100%

CA CUSTOM STUDY | RECOVERY MANAGEMENT Vendor Requirements to Help Protect and Recover Business Information –
Importance
How important are the following requirements in selecting a vendor to help protect and recover
your business information? (Use a scale of 1 to 7 for each selection)
Avoid Costly Downtime if CriticalServers Go Down 25% 24% 24% 12% 6% 6%2%
Simplify Software Management 16% 28% 25% 16% 10% 3%

1%
Support Backups of Virtual Machines 16% 23% 22% 16% 14% 5% 3%
Protect Remote Office / Branch Office Data 15% 23% 24% 19% 11% 7%1%
Specific Recovery Time Objectives 13% 25% 23% 20% 11% 6%2%
Simplify Deployment 12% 23% 31% 15% 11% 6%

1%
Support Replication to Virtual Machines 12% 19% 28% 21% 12% 6%

1%
SharePoint Support 12% 17% 27% 23% 11% 5% 4%
Virtual Tape Library Support 12% 21% 22% 21% 14% 7% 3%
Simplify License Management 11% 21% 24% 22% 14% 5%2%
Provide Encryption as Part of the Backup Process 10% 20% 29% 22% 12% 6%
1%
1 - Most Important 2 3 4 5 6 7 - Least Important
(10/20/08): Full Sample. Avoid costly downtime if critical servers go down n=205, Simplify software management n=205, Support backups
of virtual machines n=203, Protect remote office/branch office data n=204, Specific Recovery Time Objectives n=204, Simplify deployment
Page 21 n=202, Support replication to virtual machines n=202, SharePoint Support n=203, Virtual Tape Library Support n=204, Simplify license
management n=205, Provide Encryption as part of the back-up process n=203 © 2008 TheInfoPro, Inc. www.theinfopro.net
Importance to Your Business
How important are the following to your business (Use a scale of 1 to 7 for each selection)?
Better control over the

24% 25% 26% 10% 8% 4%2%
backup proces
Ability to scale disaster

recovery solution as the 22% 29% 23% 8% 12% 4%
1%
business grows
Implementing a reliable
22% 26% 28% 11% 7% 5%
1%
disaster recovery plan
Ability to scale backup

solution as the business 20% 30% 23% 13% 6% 6% 2%
grows
Providing SLAs on application

16% 25% 30% 14% 10% 4%
1%
and data availability
(10/20/08): Full Sample. Better control over the backup proces n=203, Ability to scale disaster recovery solution as the business grows
Page 22 n=205, Implementing a reliable Disaster Recovery Plan n=205, Ability to scale backup solution as the business grows n=204, Providing
SLAs on Application and Data Availability n=204 © 2008 TheInfoPro, Inc. www.theinfopro.net
Virtualization Support – Importance
How important are the following to your business (Use a scale of 1 to 7 for each selection)?
Backup support for VMware

15% 22% 27% 17% 13% 4% 4%
ESX
Backup support for Microsoft

15% 20% 21% 20% 13% 5% 5%
Hyper-V
Replication support for

14% 21% 24% 17% 13% 5% 6%
Microsoft Hyper-V
Replication support for

VMware virtualized 13% 22% 23% 18% 14% 7% 2%
infrastructure
Backup support for other

13% 20% 24% 19% 17% 3% 4%
virtualization platforms
Replication support for other

12% 23% 28% 14% 14% 4% 5%
virtualization platforms
(10/20/08): Full Sample. Backup Support for VMware ESX n=200, Backup Support for Microsoft Hyper-V n=202, Replication Support for
Page 23 Microsoft Hyper-V n=203, Replication Support for VMware virtualized infrastructure n=202, Backup Support for other virtualization
platforms n=196, Replication Support for other virtualization platforms n=195 © 2008 TheInfoPro, Inc. www.theinfopro.net
Backup – Near-term Plans
What makes the most sense in the near-term for your organization?
Providing backup of critical

data through internally
managed systems
Providing high availability

and disaster recovery of on
critical data through
internally managed systems
Providing backup of critical

data through an outside
managed services provider
Providing high availability

and disaster recovery of
critical data through an
outside managed services
provider
0% 20% 40% 60% 80% 100%

This presentation contains confidential information which is the property of TheInfoPro

and is given to the recipient pursuant to a confidential relationship between the
recipient and TheInfoPro, Inc. Such information shall not be copied, disclosed to others,
or used for any purpose other than that for which is given,
without the written permission of TheInfoPro, Inc.
TheInfoPro and logo are registered trademarks and property of TheInfoPro, Inc.
© 2008 TheInfoPro, Inc. All Rights Reserved.
108 W. 39th Street, 16th Floor, New York, NY 10018
P > 212.672.0010 F > 212.688.6598 E > Info@theinfopro.net
www.theinfopro.net
Page 25

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CA CUSTOM STUDY | RECOVERY MANAGEMENT

Recovery Management Trends

CONFIDENTIAL! Not for public dissemination.

Page 3 (10/20/08): Full Sample. n=205

What is your job function or level of responsibility in your organization?

CIO, CTO, CSO

Vice President IT / MIS /

Director IT / MIS / Service

0% 20% 40% 60% 80% 100%

Page 4 (10/20/08): Full Sample. n=205

$10 Billion or More

$5 Billion to $9.9 Billion

$2 Billion to $4.9 Billion

$1 Billion to $1.9 Billion

$500 Million to $999 Million

$100 Million to $499 Million

Less Than $100 Million

0% 20% 40% 60% 80% 100%

Page 5 (10/20/08): Full Sample. n=205

Fewer Than 250 Employees

250 to 499 Employees

500 to 999 Employees

1,000 to 4,999 Employees

5,000 to 9,999 Employees

10,000 to 19,999 Employees

20,000 Employees or More

0% 20% 40% 60% 80% 100%

Page 6 (10/20/08): Full Sample. n=205

0% 20% 40% 60% 80% 100%

Which operating system does your backup system run on?

0% 20% 40% 60% 80% 100%

Please select all that apply in your storage environment:

0% 20% 40% 60% 80% 100%

Do you currently test your DR software and if so how often?

Yes, Only Tested Once After

Yes, Only After Major

Yes, More than Twice a Year

Yes, Twice a Year

Yes, Once a Year

0% 20% 40% 60% 80% 100%

Page 11 (10/20/08): Full Sample. n=205

More than Twice a Year

After Major Application

Only Test Once After First

0% 20% 40% 60% 80% 100%

Page 12 (10/20/08): Full Sample. n=205

0% 20% 40% 60% 80% 100%

Page 13 (10/20/08): Full Sample. n=204

0% 20% 40% 60% 80% 100%

Page 14 (10/20/08): Full Sample. n=205

Maintaining Business Continuity

Quickly Recovering Your Application

Maintaining Application Availability

Disaster Recovery Testing

Ability to Apply Various Technologies Based on the Value

0% 20% 40% 60% 80% 100%

0% 20% 40% 60% 80% 100%

Page 16 (10/20/08): Full Sample. n=205

0% 20% 40% 60% 80% 100%

Page 17 (10/20/08): Full Sample. n=203

Using the Same Vendor for

Reducing IT Staff Required