SHSHANK SRIVASTAV

E-Mail: shshank@gmail.com Contact: +91 9690889879

Accomplished assignments in Strategic Planning & Consulting, Operations Management and Client Account
Management with reputed multi-national organizations of repute

CAREER ABSTRACT
A dynamic professional with 15+ years of experience in
 Experienced in services delivery, ‘business requirement studies, account planning, strategic analysis, product
development and program management
 Proficient in managing human relationships and leading diverse teams of experts. Expert in developing procedures
and service standards for business processes.
 A leader with a flair for charting out strategies and contributing towards enhancing business volumes / growth and
achieving profitability norms.
 Instrumental in winning IT and ITES services delivery contracts in Retail, Manufacturing and Public Services’
Organizations worth USD 2-5 million
 An effective communicator with the ability to relate to people at any level of business and management.

Strategic Planning
Business & Market Analysis
Account Management
Management Consulting
Business Processes
Management
Business Intelligence
CORE COMPETENCIES
 Making business roadmap and strategies to reach unexplored market
segments and present opportunities. Undertaking complete lifecycle management
for portfolio of new offerings, existing solutions and their effectiveness vis-a-vis
market competition.
 Account management that took care clients’ ever evolving needs in various
market segments / service offerings.
 Providing a systematic asset planning, developing capabilities at low cost,
achieving long-term contracts through tweaking present solutions.
 Developing new ideas for new offerings, and marketable solutions and services
to arrive at solution to client’s business issues and problems.
 Overseeing End to End bid and contract management so as to analyse win/loss
and subsequently change business strategy.
 Overseeing industry finance functions involving determining financial
objectives, designing & implementing models and budgetary control systems,
process & procedures to facilitate sound financial management.

ORGANISATIONAL EXPERIENCE

Since Nov, 2012 working as the Partner/Client Services/Operations Manager at Urkall Pvt. Ltd., Delhi
 Running market research media campaigns for FMCG and BFS industries in India, South Africa and United
Kingdom.
 Executing contracts for data analytics and social media marketing campaigns. Work with and manage data
analysts, web developers and digital marketers to help clients enter hitherto unventured customer space
 Liaising with telecom service providers, third-party data providers and statistical/data analysis providers to
outreach specific customers and thereby increasing returns on marketing spend for the clients.

Attainments:
 Incubated and developed Location Based Services for upcoming retail start up. The idea was to network local kirana
stores, and their real-time inventory to service local customers through a versatile mobile app
 Lead and developed a sports content generation based app for mobile users, it provided a platform to our clients to
reach their sports fan customers

Feb’09 to Feb’10 Accenture Services India Pvt. Ltd., NOIDA as Global Program Manager, for Revenue and Customs sub
vertical under the Public Services

 Rendering business development by coordinating and managing major client accounts from different regions,
operating units and teams under the Public Services operating group.
 Planning, supporting & managing overall industry accounts, projects implementation and networking within the
operating industry group
 Bid Management as well as initiating and planning new projects along with updating and briefings.
 Undertaking investments & planning, knowledge management, and marketing along with industry reporting.
 Devising annual strategy in different geographic regions for Public Services in alliance with Strategy Director and
Industry Managing Director, Public Services

Attainments:
 Successfully delivered Point of Views, Mobile Tax Solutions and Integrated Telecom Solution for Department of Motor
Vehicles, New York - USA.
 Overall project management responsibility for South Asia with Sales Head based at Singapore; involved in developing
business strategy and monitoring win/loss metrics for Europe, Africa and Latin America (EALA)
 One of the pioneers involved in providing biometric solutions to Unique Identification Authority of India for country
wide Aadhar cards Actively involved in bid management and developing govt. relationship
 One of three pioneers in developing “End of Customs”, a thought leadership presentation and a solution for
tomorrow’s virtual borders. It was delivered by the IMD at World’s Customs Conference, Marrakesh (Morocco)
 Organized a seminar in third quarter of the year 2010 for e-Governance at Delhi, attended by Finance Minister Shri
Pranab Mukherjee, top bureaucrats and international public services’ experts

Mar’08 – Feb’09 with GENPACT LLC, Delhi as Business Manager, Client Servicing and Accounts

 Established & maintained relations with senior management of a US Healthcare client in order to achieve repeat
business in market research and data analytics.
 Strategic project management for global enterprise accounts in Telecom (a telecom major in UK and network
equipment OEM) for Analytics Center of Excellence, Genpact
 Assessed the financial metrics according to industry benchmarks and evolve accounts planning strategy around
business development for analytics Center of Excellence
 Leading and mentoring a team of 24 analysts and consultants for new offerings delivery and accounts management

Attainments:
 Capably bagged 3 additional contracts from existing clients & increased the preexisting work by expanding the teams
 Successfully achieved major deals with a US Healthcare department in Medicaid and Medicare worth one and half a
million US dollars
 Lead two projects for the world’s number one Pharmaceuticals company as a client with multiple BPO/ITES
deliveries, the total number of billable seats increased by 23%
 Lead a four client project teams with total number of close to 25 FTEs comprising of analysts, consultants, and
managers.
 Provided clients with data intelligence for the Federal and State Managed Care in US Healthcare Sector; and
recognizing emerging trends in healthcare administration and claims management
 Acquired training on SAS Enterprise along with developing SAS programming skills

Feb’07 – Mar’08 with RR Donnelley & Sons Chennai as Manager-Transformation Strategy

 Managing the business strategy and widen the clients base in the Consulting Services for the Telecom portfolio
Supervising the valuation of firms through Synergy Effect and working on different valuation models.
 Conducting trend analysis and long term strategy audit for clients in Telecom industry sector and setting up of market
intelligence center on their behalf.

Attainments:
 Capably bagged 3 additional contracts from existing clients & increased pre existing work by expanding the teams.
 Successfully achieved major deals with a private equity firm specializing in Telecom and assisting it in valuation for
potential M&A targets. (A direct commendation from the CEO of a top five PE fund in US).
 Efficiently rendered assistance to the clients in winning accounts for M&A deals in the private equity space.

Aug’05 – Feb’07 with Capgemini Consulting, Europe & Mumbai as Team Leader / Senior Strategy Consultant
(Consulting Services Strategic Group, Munich-Germany)

 Managed and delivered insightful presentations for Capgemini clients in the Telecom and Manufacturing Industry
sectors.
 Part of the Knowledge Research Services for the support of the Strategic Resource Group, Munich Germany. The
team was responsible for Central Europe, Benelux, and UK & Ireland regions.
 Handled accounts for the IBM and SAP alliance in Capgemini and catalyzed end to end sales process for bids including
these IT platforms
 Provided consulting and research services to France Telecom, and Vodafone in customer relationship IT solutions,
revenue consolidation, customer satisfaction & public security strategies.

Attainments:
 Instrumental in adding UK, Ireland & BENELUX regions to the consulting services mandate and team responsibilities.
 Trained and transitioned in Munich for Consulting Services Group as part of an initiative to launch similar consulting
and research cells in Mumbai, India.

Jun’02 – Aug’05 with Gerson Lehrman Group, New York, USA: and subsidiary Datanet India Pvt. Ltd., India as Team
Leader / Senior Analyst
Joined as Analyst & rose to the position of Team Leader

 Managed Private Equity client accounts and delivered services on investment strategies, portfolio management and
emerging technologies in Telecom, Media and Technology sectors.
 Undertook strategic analysis projects on potential M&As for over 10 overseas clients, conducting the equity valuations
for target companies.
 Lead and mentored a team of eight analysts for business and financial analytics that handled European clients.

Attainments:
 Helped GLG experts tp prepare analytical reports such as GLG News, perform custom surveys, prepared collaborative
and single-author reports, and market studies.
 Played a major role in maximizing the number of experts and thereby new clients for European and Asia Pacific
regions.
 Capably conducted expert consultations and organized educational events for client networking including GLG
institute seminars, roundtables, and master classes in Telecom sector for Investment banking clients.
 Efficiently created internal databases and repositories of knowledge on telecom and technology sectors.
 Effectively developed the Industry fact sheet and company profiles.

COMMENCED CAREER: Mar’98 – Jul’00 with Adfactors Pvt. Ltd., Delhi as Media Executive
 Supporting business development and account management in the government sector; was instrumental is acquiring
GAIL and NHPC public relations accounts as a part of the nascent team
 Making presentations and sales pitches for the senior account management professionals as well being involved in
making client presentations for small and medium accounts

SCHOLASTICS
 MBA (Information Systems and Finance) from University School of Management Studies (USMS), GGS Indraprastha
University, Delhi in 2002.
 B.Com. (Hons.) from. Agra University in 1998 with 66%.

PERSONAL DETAILS
Permanent Address : 334B, Space Green Apartments, Sector B2, Shastripuram, Agra, U.P.
Date of Birth : 12th March, 1978