Marketing

Sr. No.Questions Y/N Auditor's Comments

1 Does the roles, responsibilities & authority are defined? Show Y D-MKT-02 check and found ok
me the document?
2 How you perform day to day departmental activity? Show me Y P-MKT-01 OK
your departmental procedure?
3 What are your departmental Quality Objective? Show me the Y D-MKT-03 check and found ok, data to be
status of Quality Objective? submit
4 What action you have taken for the Quality Objective target Y data to submit
not achived? Show me action plan?

5 Have the risk identified at department level? (ISO 9001:2015) Y F-MR-05 R0 Dt. 02 Nov 15 (NC),

6 Show me the risk identified? (ISO 9001:2015)
7 Is there any action taken on identified risk? (ISO 9001:2015)
8 Is requirements of product are determine?
9 Is requirements of product are reviewed and documented?
Y F-MR-05 R0 Dt. 02 Nov 15, Ref 01,21 Jul 18,
Quality objectives not reviewed at six monthly
as per policy.cl. No.6.2,
Y but not adequete, Risk and Opportunity are
same in risk register-NC
Y at enquiry stage being standard product.
Y Technical enqury data sheet check fond ok,
but doc. number in not allocated.

10 Is product requirements are changed and are documented?
11 Is there any product catalog established?
12 Is there any enquiries, contracts or order handling, including
amendments system established? Show review record.
13 Is customer feed back form received? Show feedback form.
Y through revised offer, Jay beverages Jammu
order no ( offer ref no, 17-18/idmc/flow/jay/194)
check and found ok
Y pnuematic seat valves check and found ok
N Post contract review form no. F-MKT-08
established in system but not avalable with
audittee.
Y Check and found OK
14 Is there any analysis of customer feed back form? Show
analysis of customer feedback & action taken on them.
N Customer feddback form- 42 Receve valve
pump fitting, Analysis done Heightest rating -
92%, lowest - 48, Avg. 76., analysis for lowest
rating of customer feedback has been done but
action on low rating not performed.