Review Test Submission: Assignment 1

Content

User Stephen saan-ire

Submitted 10/18/11 4:00 PM

Status Completed

Score 100 out of 100 points

Instructions

Question 1

0 out of 4 points

____ are small programs stored on the hard drive that tell the computer how to communicate
with a specific hardware device such as a printer, network card, or modem.

Answer

Selected Answer: Device Drivers

Question 2

4 out of 4 points

A(n) ____ is a list of items that is used to speed up a search.

Answer

Selected Answer: c.

index

Question 3

4 out of 4 points
 A(n) ____ is the portion of an OS that relates to the user and to applications.

Answer

Selected Answer: c.

shell

Question 4

4 out of 4 points

The ____ is usually on the right side of the taskbar and displays open services.

Answer

Selected Answer: d.

system tray

Question 5

4 out of 4 points

Vista has a new 3D user interface called the ____ user interface.

Answer

Selected Answer: a.

Aero

Question 6

4 out of 4 points

Windows identifies file types primarily by the ____.

Answer

Selected Answer: d.

file extension

Question 7

4 out of 4 points
 A(n) ____ is a program that runs in the background to support or serve Windows or an
application.

Answer

Selected Answer: c.

service

Question 8

4 out of 4 points

The OS ____ is responsible for interacting with hardware.

Answer

Selected Answer: c.

kernel

Question 9

4 out of 4 points

System Information can be useful when strange error messages appear during startup.

Answer

Selected Answer: True

Question 10

4 out of 4 points

Windows offers two ways to sync files: ____.

Answer

Selected Answer: b.

Briefcase and Offline Files

Question 11

4 out of 4 points
 The ____ interface between the subsystems in user mode and the HAL.

Answer

Selected Answer: d.

executive services

Question 12

4 out of 4 points

A(n) ____ is software that controls a computer.

Answer

Selected Answer: d.

operating system

Question 13

4 out of 4 points

An applet has a ____ file extension.

Answer

Selected Answer: b.

.cpl

Question 14

4 out of 4 points

The kernel provides a way for the user to do such things as select music to burn to a CD, install
an application, or change the wallpaper on the Windows desktop.

Answer

Selected Answer: False

Question 15

4 out of 4 points
 The Windows desktop is itself a folder.

Answer

Selected Answer: True

Question 16

4 out of 4 points

In 1986, ____ was introduced and quickly became the most popular OS among IBM computers
and IBM-compatible computers using the Intel 8086 processors.

Answer

Selected Answer: c.

MS-DOS

Question 17

4 out of 4 points

An operating system manages hardware, runs applications, provides an interface for users, and
stores, retrieves, and manipulates files.

Answer

Selected Answer: True

Question 18

4 out of 4 points

A ____ is a single task, such as the task of printing a file, that the process requests from the
kernel.

Answer

Selected Answer: d.

thread

Question 19

4 out of 4 points
 A ____ interface is an interface that uses graphics as compared to a command-driven interface.

Answer

Selected Answer: b.

graphical user

Question 20

4 out of 4 points

The ____ is normally located at the bottom of the Windows desktop, displaying information
about open programs and providing quick access to others.

Answer

Selected Answer: d.

taskbar

Question 21

4 out of 4 points

A(n) ____ is a low-end inexpensive laptop with a small 9- or 10-inch screen and no optical drive.

Answer

Selected Answer: d.

netbook

Question 22

4 out of 4 points

A ____ is one or more characters following the last period in a filename, such as .exe, .txt, or
.avi.

Answer

Selected Answer: b.

file extension

Question 23
4 out of 4 points

A ____ makes it possible to boot a computer into one of two installed OSs.

Answer

Selected Answer: a.

dual boot

Question 24

4 out of 4 points

From the ____ window, you can change the read-only, hidden, archive, and indexing attributes
of the file.

Answer

Selected Answer: a.

Properties

Question 25

4 out of 4 points

The ____ dialog box in Windows Vista appears each time a user attempts to perform an action
that can be done only with administrative privileges.

Answer

Selected Answer: a.

User Account Control

Tuesday, October 18, 2011 4:00:52 PM CDT

Review Test Submission: Assignment 2
Content

User

Submitted 10/18/11 4:54 PM

Status Completed

Score 100 out of 100 points

Instructions

Question 1

4 out of 4 points

When you’re working with or talking to a customer, focus on ____.

Answer

Selected Answer: b.

him or her

Question 2

4 out of 4 points

The best way to give bad news is ____.

Answer

Selected Answer: c.

face to face

Question 3

4 out of 4 points

____ support requires more interaction with customers than any other type of PC support.
 Answer

Selected Answer: d.

Phone

Question 4

4 out of 4 points

A help-desk call is the most difficult situation to handle when a customer is not knowledgeable
about how to use a computer.

Answer

Selected Answer: True

Question 5

4 out of 4 points

____ customers are your customers who come to you or your company for service.

Answer

Selected Answer: a.

External

Question 6

4 out of 4 points

____ customers are those where you both work for the same company, in which case you might
consider the customer your colleague

Answer

Selected Answer: a.

Internal

Question 7

4 out of 4 points

____ has industry recognition, so it should be your first choice for certification as a PC
 technician.

Answer

Selected Answer: b.

A+ Certification

Question 8

4 out of 4 points

Knowing how to effectively work with people in a technical world is one of the most sought-
after skills in today’s service-oriented work environments.

Answer

Selected Answer: True

Question 9

4 out of 4 points

When working with a customer, your primary job is to satisfy your boss.

Answer

Selected Answer: False

Question 10

4 out of 4 points

____ differences happen because we are from different countries and societies or because of
physical handicaps.

Answer

Selected Answer: d.

Cultural

Question 11

4 out of 4 points
 Most PC support jobs require simply working with hardware and software.

Answer

Selected Answer: False

Question 12

4 out of 4 points

Knowing how to ____ a problem to those higher in the support chain is one of the first things
you should learn on a new job.

Answer

Selected Answer: a.

escalate

Question 13

4 out of 4 points

____ is required if the customer must be told each key to press or command button to click.

Answer

Selected Answer: d.

Patience

Question 14

4 out of 4 points

To provide good service, you need to have a good ____ when servicing customers on the phone
or online, on site, or in a shop.

Answer

Selected Answer: c.

plan

Question 15

4 out of 4 points
 As a support technician, your goals can include ____ the user, as well as repairing the computer.

Answer

Selected Answer: b.

educating

Question 16

4 out of 4 points

The most significant certifying organization for PC technicians is the ____.

Answer

Selected Answer: c.

Computing Technology Industry Association

Question 17

4 out of 4 points

____ a problem increases your value in the eyes of your coworkers and boss.

Answer

Selected Answer: a.

Taking ownership of

Question 18

4 out of 4 points

Troubleshooting begins by ____.

Answer

Selected Answer: b.

interviewing the user

Question 19

4 out of 4 points
 Organize your time by making ____ and sticking with them as best you can.

Answer

Selected Answer: d.

to-do lists

Question 20

4 out of 4 points

A ____ is the only one responsible for the PC before trouble occurs.

Answer

Selected Answer: b.

PC support technician

Question 21

4 out of 4 points

When someone initiates a call for help, the technician starts the process by creating a(n) ____.

Answer

Selected Answer: c.

ticket

Question 22

4 out of 4 points

To improve your attitude, you must do it from your ____.

Answer

Selected Answer: c.

heart

Question 23

4 out of 4 points
 Begin each new relationship with a ____.

Answer

Selected Answer: d.

handshake

Question 24

4 out of 4 points

One of the most important ways to achieve customer satisfaction is to do your best by being
____.

Answer

Selected Answer: b.

prepared

Question 25

4 out of 4 points

Part of setting ____ is to establish a timeline with your customer for the completion of a
project.

Answer

Selected Answer: a.

expectations

Wednesday, October 19, 2011 12:09:58 PM CDT

OK
Review Test Submission: Assignment 3
Content

User
Submitted 10/19/11 11:10 AM
Status Completed
Score 100 out of 100 points
Instructions

 Question 1

4 out of 4 points
An example of a network operating system is Windows Server 2008, which controls a
network using the directory database called ____.
Answer
Selected Answer: a.
Active Directory

 Question 2

4 out of 4 points
During a normal Windows XP installation, setup causes the system to reboot ____ times.
Answer
Selected Answer: c.
three

 Question 3

4 out of 4 points
A(n) ____ server is used to hold the setup files on the Windows CD or DVD to a file
server on the network and then at each PC, you can execute the Setup program on the
server.
Answer
Selected Answer: b.
distribution

 Question 4

4 out of 4 points
The ____ partition is the active partition of the hard drive.
Answer
Selected Answer: c.
 system

 Question 5

4 out of 4 points
A(n) ____ installation is performed by storing the answers to installation questions in a
text file or script that Windows calls an answer file.
Answer
Selected Answer: a.
unattended

 Question 6

0 out of 4 points
The ____ command is used to copy the information to the new computer.
Answer
Selected Answer:
loadstate

 Question 7

4 out of 4 points
A Windows domain is a type of ____ network, which is a network where resources are
managed by a centralized computer.
Answer
Selected Answer: a.
client/server

 Question 8

4 out of 4 points
For an always-up broadband connection (such as cable modem or DSL), select ____
when you configure updates.
Answer
Selected Answer: b.
Automatic

 Question 9

4 out of 4 points
When you configure updates, if the PC doesn’t have an always-up Internet connection
(such as dial-up), you might want to select ____.
Answer
Selected Answer: d.
 Notify me but don’t automatically download or install them

 Question 10

4 out of 4 points
A Windows ____ is a logical group of computers and users that share resources, where
administration, resources, and security on a workstation are controlled by that
workstation.
Answer
Selected Answer: b.
workgroup

 Question 11

4 out of 4 points
The Windows utility ____ is used to remove configuration settings, such as the computer
name that uniquely identifies the PC.
Answer
Selected Answer: c.
sysprep.exe

 Question 12

4 out of 4 points
Use a ____-bit OS if you need increased performance and your system has enough
resources to support it.
Answer
Selected Answer: d.
64

 Question 13

4 out of 4 points
Upgrading to a better edition of Vista can easily be accomplished by using the ____
feature.
Answer
Selected Answer: d.
Windows Anytime Upgrade

 Question 14

4 out of 4 points
For some brand-name computers, the hard drive contains a ____ partition that can be
used to reinstall Windows.
Answer
Selected Answer: c.
hidden recovery

 Question 15

4 out of 4 points
As a PC support technician, you can expect to be faced with installing Windows in a
variety of situations.
Answer
Selected Answer: True

 Question 16

4 out of 4 points
Product ____ is a method used by Microsoft to prevent unlicensed use of its software so
that you must purchase a Windows license for each installation of Windows.
Answer
Selected Answer: c.
activation

 Question 17

4 out of 4 points
Use ____ to find out which devices are installed in your XP system.
Answer
Selected Answer: d.
Device Manager

 Question 18

4 out of 4 points
A ____ computer is software that simulates the hardware of a physical computer.
Answer
Selected Answer: c.
virtual

 Question 19

4 out of 4 points
The retail version costs less than the OEM version, but can only be installed on a new PC
for resale.
Answer
Selected Answer: False

 Question 20
 4 out of 4 points
The ____ command is used to copy the information from the old computer to a server or
removable media.
Answer
Selected Answer: c.
scanstate

 Question 21

4 out of 4 points
A ____ boot allows you to install the new OS without disturbing the old one so you can
boot to either OS.
Answer
Selected Answer: b.
dual

 Question 22

4 out of 4 points
Many hardware manufacturers have chosen to not produce Vista drivers for their older
devices, so it’s very important to find out if your hardware will be compatible with Vista.
Answer
Selected Answer: True

 Question 23

4 out of 4 points
Microsoft no longer supports Windows 2000, so you should never be called on to install
it on a new PC.
Answer
Selected Answer: True

 Question 24

4 out of 4 points
A ____ is a copy of the entire volume on which Windows is installed to another bootable
media such as CDs or USB drive.
Answer
Selected Answer: d.
drive image

 Question 25

4 out of 4 points
To convert a FAT32 volume to an NTFS volume, first back up all important data on the
 drive and then use this command at a command prompt: ____, where D: is the drive to
be converted.
Answer
Selected Answer: b.
convert D: /FS:NTFS

Wednesday, October 19, 2011 11:10:12 AM CDT

OK

Review Test Submission: Assignment 4

Content

User Stephen saan-ire

Submitted 10/19/11 12:07 PM

Status Completed

Score 100 out of 100 points

Instructions

Question 1

4 out of 4 points

To view and manually install updates, click ____, and then follow the directions on-screen.

Answer

Selected Answer: b.

Start, All Programs, and Windows Updates

Question 2

4 out of 4 points

A snapshot of the system settings and configuration is called a ____.

Answer

Selected Answer: d.

restore point

Question 3

4 out of 4 points

When a hard drive is first sensed by Windows, it is assigned the ____ disk status.

Answer

Selected Answer: a.
 Basic

Question 4

4 out of 4 points

____ creates restore points at regular intervals and just before you install software or
hardware.

Answer

Selected Answer: d.

System Protection

Question 5

4 out of 4 points

Currently, Microsoft offers four service packs for Windows XP.

Answer

Selected Answer: False

Question 6

4 out of 4 points

You can use ____ to convert two or more basic disks to dynamic disks.

Answer

Selected Answer: a.

Disk Management

Question 7

4 out of 4 points

A disk marked as dynamic can be used with other dynamic disks in a spanned or ____ volume.

Answer
 Selected Answer: c.

striped

Question 8

4 out of 4 points

A dynamic disk requires ____ MB of storage for the disk management database.

Answer

Selected Answer: a.

Question 9

4 out of 4 points

The ____ command creates a subdirectory under a directory.

Answer

Selected Answer: d.

MD

Question 10

4 out of 4 points

Windows Vista Ultimate offers language packs through ____.

Answer

Selected Answer: a.

Windows Update

Question 11

4 out of 4 points

To make sure the drive is healthy, you need to search for and repair file system errors using the
Windows ____ utility.
 Answer

Selected Answer: a.

Chkdsk

Question 12

4 out of 4 points

Use the ____ command to defrag the drive from a command prompt window.

Answer

Selected Answer: b.

Defrag

Question 13

4 out of 4 points

Windows needs free space on the hard drive for normal operation, for defragmenting the drive,
for burning CDs and DVDs, and for a variety of other tasks, so it’s important to delete unneeded
files occasionally.

Answer

Selected Answer: True

Question 14

4 out of 4 points

The user folder for an account contains a group of subfolders called the user ____.

Answer

Selected Answer: c.

profile namespace

Question 15

4 out of 4 points
 For Windows XP, use the ____ to see which service packs are installed.

Answer

Selected Answer: c.

System Properties box

Question 16

4 out of 4 points

If you enter a command and want to terminate its execution before it is finished, you can press
____ to do so.

Answer

Selected Answer: c.

Ctrl+Break

Question 17

4 out of 4 points

If you are having problems with a hard drive, volume, or mounted drive, check ____ for events
about the drive that might have been recorded there.

Answer

Selected Answer: a.

Event Viewer

Question 18

4 out of 4 points

You can install an OS on a spanned or striped volume that uses software RAID.

Answer

Selected Answer: False

Question 19

4 out of 4 points
 A file with a .bat file extension is called a ____ file.

Answer

Selected Answer: c.

batch

Question 20

4 out of 4 points

Besides backing up user data or system files, you can also back up the entire hard drive using
Windows Vista ____.

Answer

Selected Answer: b.

Complete PC Backup

Question 21

4 out of 4 points

To protect a system against malicious attack, you need to verify that ____ software is
configured to scan the system regularly and that it is up-to-date.

Answer

Selected Answer: c.

antivirus

Question 22

4 out of 4 points

When you back up the system state, the registry is also backed up to the folder ____.

Answer

Selected Answer: a.

%SystemRoot%\repair\RegBack

Question 23
4 out of 4 points

Files can end up in ____ segments all over the drive.

Answer

Selected Answer: a.

fragmented

Question 24

4 out of 4 points

When a new hard drive is first installed in a system, you must first initialize the disk.

Answer

Selected Answer: True

Question 25

4 out of 4 points

By default, Vista automatically defrags a drive every ____.

Answer

Selected Answer: a.

Wednesday at 1:00 AM

Wednesday, October 19, 2011 12:07:23 PM CDT

OK

Review Test Submission: Assignment 5

User stephen saan-ire
Submitted 10/19/11 6:26 PM
Status Completed
Score 100 out of 100 points
Instructions

 Question 1

4 out of 4 points
In a console, the individual tools are called ____.
Answer
Selected Answer: b.
snap-ins

 Question 2

4 out of 4 points
The ____ box can protect your system against users making unauthorized changes and
against malware installing itself without your knowledge.
Answer
Selected Answer: d.
UAC

 Question 3

4 out of 4 points
Device Manager reads data from the ____ key to build the information it displays about
hardware configurations.
Answer
Selected Answer: a.
HKLM\HARDWARE

 Question 4

4 out of 4 points
You can use the ____ utility to zero in on the service or other program that is slowing
down startup.
Answer
Selected Answer: d.
MSconfig

 Question 5

4 out of 4 points
You can edit the registry and create a restore point while in Safe Mode.
Answer
Selected Answer: False

 Question 6

4 out of 4 points
A(n) ____ is a single window that contains one or more administrative tools such as
Device Manager or Disk Management.
Answer
Selected Answer: c.
console

 Question 7

4 out of 4 points
The ____ tab in Task Manager provides details about how a program uses system
resources.
Answer
Selected Answer: d.
Performance

 Question 8

4 out of 4 points
Editing the registry can be dangerous, so do this with caution and be sure to back up
first!
Answer
Selected Answer: True

 Question 9

4 out of 4 points
To stop a process using Task Manager, select the process and click ____.
Answer
Selected Answer: d.
End Process

 Question 10

4 out of 4 points
____, under Windows Vista, is a summary index designed to measure the overall
performance of a system.
Answer
Selected Answer: c.
Windows Experience Index
  Question 11

4 out of 4 points
The ____ tab in Task Manager lets you monitor network activity and bandwidth used.
Answer
Selected Answer: d.
Networking

 Question 12

4 out of 4 points
The ____ tab in Task Manager shows all users currently logged on the system.
Answer
Selected Answer: d.
Users

 Question 13

4 out of 4 points
You can use the ____ to find out what processes are launched at startup and to
temporarily disable a process from loading.
Answer
Selected Answer: b.
System Configuration Utility

 Question 14

4 out of 4 points
You can use the ____ to find information about the installed processor and its speed,
how much RAM is installed, and free space on the hard drive.
Answer
Selected Answer: d.
System Information Utility

 Question 15

4 out of 4 points
If a system is giving repeated startup errors or you have just removed several programs,
you might want to search through ____ for processes left there by uninstalled or
corrupted software that might be giving startup problems.
Answer
Selected Answer: b.
registry keys

 Question 16
 4 out of 4 points
Most programs written for Windows have a(n) ____ routine which can be accessed from
the Vista Programs and Features applet in the Control Panel, the XP Add Remove
Programs applet in the Control Panel, or a utility in the All Programs menu.
Answer
Selected Answer: c.
uninstall

 Question 17

4 out of 4 points
To make sure that all hardware or software installed on the system is compatible with
Windows Vista, use the ____.
Answer
Selected Answer: a.
Vista Upgrade Advisor

 Question 18

4 out of 4 points
The ____ is responsible for maintaining an index of files and folders on a hard drive to
speed up Windows searches.
Answer
Selected Answer: c.
Windows indexer

 Question 19

4 out of 4 points
If your desktop locks up, you can use ____ to refresh it.
Answer
Selected Answer: c.
Task Manager

 Question 20

4 out of 4 points
To find out if programs and services are slowing down Windows startup, boot the system
in ____ and watch to see if performance improves.
Answer
Selected Answer: c.
Safe Mode

 Question 21
 4 out of 4 points
A console is saved in a file with an ____ file extension.
Answer
Selected Answer: a.
.msc

 Question 22

4 out of 4 points
____ is a Windows utility that can be used to build your own customized console
windows.
Answer
Selected Answer: b.
Microsoft Management Console

 Question 23

4 out of 4 points
If you notice that performance slows after a system has been up and running without a
restart for some time, suspect a memory leak.
Answer
Selected Answer: True

 Question 24

4 out of 4 points
The indexing service of Windows indexer has a high priority and take precedence over
other programs.
Answer
Selected Answer: False

 Question 25

4 out of 4 points
The ____ tab of Task Manager lists system services and other processes associated with
applications, together with how much CPU time and memory the process uses.
Answer
Selected Answer: d.
Processes

Wednesday, October 19, 2011 6:26:10 PM CDT

OK

Review Test Submission: Assignment 6

User stephen saan-ire

Submitted 10/20/11 6:29 PM

Status Completed

Score 100 out of 100 points

Instructions

Question 1

4 out of 4 points

To move to the root directory, use the command ____.

Answer

Selected Answer: a.

CD \

Question 2

4 out of 4 points

Use the ____ command to repair the file system and recover data from bad sectors.

Answer

Selected Answer: a.

chkdsk C: /r

Question 3

4 out of 4 points

Use the ____ command to extract .cab files.

Answer

Selected Answer: c.

Expand
 Question 4

4 out of 4 points

Use the ____ command followed by the name of the service to show the current status of a
service.

Answer

Selected Answer: c.

Enable

Question 5

4 out of 4 points

If your hard drive is corrupted, you still might be able to recover data.

Answer

Selected Answer: True

Question 6

4 out of 4 points

In the Recovery Console, the command ____ deletes a directory.

Answer

Selected Answer: a.

RD

Question 7

4 out of 4 points

The ____ file is a hidden text file stored in the root directory of the active partition that Ntldr
reads to see what operating systems are available and how to set up the boot.

Answer

Selected Answer: d.
 Boot.ini

Question 8

4 out of 4 points

If Driver Verifier runs for a few days and has still not found the problem, it probably will not
help you.

Answer

Selected Answer: True

Question 9

4 out of 4 points

The ____ tool can be used to direct information about drivers to a file, including information
about digital signatures.

Answer

Selected Answer: c.

Driver Query

Question 10

4 out of 4 points

Registry settings collectively called the ____ are saved in the registry each time the user
successfully logs onto the system.

Answer

Selected Answer: a.

Last Known Good Configuration

Question 11

4 out of 4 points

To retrieve the last command entered in the Recovery Console, press ____ at the command
prompt.
 Answer

Selected Answer: c.

F3

Question 12

4 out of 4 points

Vista configuration data is stored in the Vista ____ file.

Answer

Selected Answer: c.

Boot Configuration Data

Question 13

4 out of 4 points

You can use the Windows RE command prompt window to restore registry files using those
saved in the ____ folder.

Answer

Selected Answer: b.

c:\windows\system32\config\regback

Question 14

4 out of 4 points

If the problem happens in the kernel mode of Windows, a ____ or blue screen error occurs.

Answer

Selected Answer: a.

STOP

Question 15

4 out of 4 points
 The Vista Advanced Boot Options menu appears when a user presses ____ as Vista is loading.

Answer

Selected Answer: c.

F8

Question 16

4 out of 4 points

You can quickly identify a problem with memory or eliminate memory as the source of a
problem by using the ____ tool.

Answer

Selected Answer: c.

Vista Memory Diagnostics

Question 17

4 out of 4 points

The ____ is used when Windows 2000/XP does not start properly or hangs during the load.

Answer

Selected Answer: d.

Recovery Console

Question 18

4 out of 4 points

Driver Verifier attempts to overload the drivers it monitors, which can cause a memory error.

Answer

Selected Answer: False

Question 19

4 out of 4 points
 To retrieve the command entered in the Recovery Console one character at a time, press the
____ key.

Answer

Selected Answer: a.

F1

Question 20

4 out of 4 points

The ____ tool displays information about digitally signed files, including device driver files and
application files, and logs information to C:\Windows\Sigverif.txt.

Answer

Selected Answer: c.

File Signature Verification

Question 21

4 out of 4 points

For hardware problems, ____ is a Windows Vista/XP/2000 utility that runs in the background to
put stress on drivers as they are loaded and running.

Answer

Selected Answer: c.

Driver Verifier

Question 22

4 out of 4 points

Errors with memory are often difficult to diagnose because they can appear intermittently and
might be mistaken as application errors, user errors, or other hardware component errors.

Answer

Selected Answer: True

Question 23
4 out of 4 points

Enter the command ____ to see a list of all services currently installed, which includes device
drivers.

Answer

Selected Answer: d.

listsvc

Question 24

4 out of 4 points

Use the Windows Vista ____ tool to deal with an immediate hardware or software problem.

Answer

Selected Answer: d.

Problem Reports and Solutions

Question 25

4 out of 4 points

A compressed file uses a(n) ____ as the last character in the file extension.

Answer

Selected Answer: b.

underscore

Thursday, October 20, 2011 6:29:10 PM CDT

 Chapter 7
User stephen saan-ire
Submitted 11/5/11 9:51 PM
Status Completed
Score 100 out of 100 points
Instructions
 Question 1
4 out of 4 points

The key that loads services and drivers can be found in the ____ location.
Answer
Selected Answer: c.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
 Question 2
4 out of 4 points

The error ____ is caused by a driver or service making an illegal access to memory.
Answer
Selected Answer: b.
Stop 0x0A or IRQL_NOT_LESS_OR_EQUAL
 Question 3
4 out of 4 points

For Vista, use the ____ tool to search for the problem and suggested solutions.
Answer
Selected Answer: c.
Problem Reports and Solutions
 Question 4
4 out of 4 points

If you have a laptop or a brand-name computer such as a Gateway, Dell, or IBM, most
likely the manufacturer has set up a ____ on the hard drive that can be used to recover
the Windows installation.
Answer
Selected Answer: c.
hidden partition
 Question 5
4 out of 4 points

The ____ Configuration is updated after you log on normally to Vista.

Answer
Selected Answer: c.
Last Known Good
  Question 6
4 out of 4 points

For essential hardware devices, use the ____ to verify and replace system files.
Answer
Selected Answer: b.
System File Checker
 Question 7
4 out of 4 points

Reverting to a ____ point can solve problems with registry entries the application uses
that have become corrupted.
Answer
Selected Answer: d.
restore
 Question 8
4 out of 4 points

To uninstall a program, in Device Manager ____ the device and select Uninstall.
Answer
Selected Answer: c.
right-click
 Question 9
0 out of 4 points

If you can boot to the Windows desktop when using a Windows 2000/XP boot disk, you
can assume that the boot files in the root directory of drive C are missing or corrupted.
Answer
Selected Answer: True
 Question 10
4 out of 4 points

When you see the Microsoft progress bar appear, you know the ____, including all
critical services and drivers, has loaded.
Answer
Selected Answer: a.
Windows kernel
 Question 11
4 out of 4 points

The error ____ is means a bad driver or service has performed an illegal action.
Answer
Selected Answer: c.
Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED
 Question 12
4 out of 4 points

Use the ____ tool to test memory.

Answer
Selected Answer: d.
Memory Diagnostics
 Question 13
4 out of 4 points

Sometimes a Windows update solves a problem with a hardware device.

Answer
Selected Answer: True
 Question 14
4 out of 4 points

Errors or warnings in Device Manager are displayed as a ____.

Answer
Selected Answer: b.
yellow triangle or question mark
 Question 15
4 out of 4 points

Check ____ to verify that a device is enabled and Windows thinks the device should be
working.
Answer
Selected Answer: a.
Device Manager
 Question 16
4 out of 4 points

After you boot into Safe Mode, you can use the ____ commands to verify system files
and clean the hard drive.
Answer
Selected Answer: a.
SFC, Chkdsk, and Defrag
 Question 17
4 out of 4 points
The command ____ searches for and replaces corrupted system files.
Answer
Selected Answer: a.
sfc /scannow
 Question 18
4 out of 4 points

As you work to solve a Windows problem, always choose the method that makes the
most changes to the system as possible in order to rejuvenate the machine.
Answer
Selected Answer: False
 Question 19
4 out of 4 points

If you can identify the approximate date the error started and that date is in the recent
past, use ____.
Answer
Selected Answer: b.
System Restore
 Question 20
4 out of 4 points

Press ____ at startup to display the Advanced Boot Options menu.

Answer
Selected Answer: b.
F8
 Question 21
4 out of 4 points

During a reinstallation, Vista setup will move all folders of the old installation into the
____ folder.
Answer
Selected Answer: a.
\Windows.old
 Question 22
4 out of 4 points

For a laptop or other brand-name computer, don’t forget to reinstall Windows using
recovery CDs provided by ____.
Answer
Selected Answer: d.
the computer manufacturer
  Question 23
4 out of 4 points

In Event Viewer, the ____ log shows only warnings and error events
Answer
Selected Answer: b.
Administrative Events
 Question 24
4 out of 4 points

If the system is caught in an endless loop of restarts, boot into ____.

Answer
Selected Answer: c.
Safe Mode
 Question 25
4 out of 4 points

When installing a device, you must always run the setup CD for the device after you
physically install the device.
Answer
Selected Answer: False
Saturday, November 5, 2011 9:51:54 PM CDT
OK

Chapter 8
Review Test Submission: Assignment 8

Content

User
 Submitted 11/5/11 11:01 PM

Status Completed

Score 100 out of 100 points

Instructions

 Question 1
4 out of 4 points

If you are comfortable with Vista automatically connecting to a particular network in the
future, check _____.

Answer

Selected Answer: d.

Save this network

 Question 2
4 out of 4 points

The danger in connecting to unknown hotspots is that _____ and hackers might be
waiting for unsecured computers to connect.

Answer

Selected Answer: a.

malware

 Question 3
4 out of 4 points

Wireless networks can be secured by broadcasting the name of the wireless access point
(called the Service Set Identifier or SSID).

Answer

Selected Answer: False

 Question 4
4 out of 4 points
 The ____ command tests connectivity by sending an echo request to a remote computer.

Answer

Selected Answer: a.

ping

 Question 5
4 out of 4 points

Unless you protect your computer by using strong _____ settings, your computer might
get hacked.

Answer

Selected Answer: d.

firewall

 Question 6
4 out of 4 points

If you select a(n) _____ network, Vista warns you about sending information over it.

Answer

Selected Answer: a.

unsecured

 Question 7
4 out of 4 points

The ____ command can display TCP/IP configuration information and refresh the IP
address.

Answer

Selected Answer: d.

ipconfig

 Question 8
4 out of 4 points
 A private and secured wireless access point might be configured for _____ address
filtering in order to control which wireless adapters can use the access point.

Answer

Selected Answer: c.

MAC

 Question 9
4 out of 4 points

The IP addresses available to the Internet are called ____ IP addresses.

Answer

Selected Answer: a.

public

 Question 10
4 out of 4 points

When connecting to a private and secured wireless access point, you must provide the
information that proves you have the right to use the network.

Answer

Selected Answer: True

 Question 11
4 out of 4 points

A(n) ____ is a 32-bit string used to identify a computer on a network.

Answer

Selected Answer: c.

IP address

 Question 12
4 out of 4 points

If a network adapter is installed on your computer and you need to know the MAC
 address, you can open a command prompt window and enter the command _____.

Answer

Selected Answer: a.

ipconfig/all

 Question 13
4 out of 4 points

A(n) ____ is a group of four dotted decimal numbers such as 255.255.0.0 that tells
TCP/IP if a computer’s IP address is on the same or a different network.

Answer

Selected Answer: c.

subnet mask

 Question 14
4 out of 4 points

A____ application means one computer (the remote computer) is running the Telnet
component and another computer (the local computer) runs the Telnet component.

Answer

Selected Answer: a.

client/server

 Question 15
4 out of 4 points

When connecting to a network, by default Windows assumes static IP addressing and

automatically configures the network connection.

Answer

Selected Answer: False

 Question 16
4 out of 4 points
 If the access point is not broadcasting its SSID, the name of the wireless network will
appear as “_____.”

Answer

Selected Answer: d.

Unnamed Network

 Question 17
4 out of 4 points

If the computer you are using is a laptop that moves from one network to another, you
can click the _____ tab and configure static IP address settings for a second network.

Answer

Selected Answer: c.

Alternate Configuration

 Question 18
4 out of 4 points

Wireless networks can be secured by using an encryption key (using _____, WPA, or
WPA2 encryption standards).

Answer

Selected Answer: b.

WEP

 Question 19
4 out of 4 points

A ____ IP address is assigned for the current connection only.

Answer

Selected Answer: a.

dynamic

 Question 20
 4 out of 4 points

When connecting to a wireless network that is not broadcasting its SSID, you are given
the opportunity to enter the _____ of the network.

Answer

Selected Answer: b.

name

 Question 21
4 out of 4 points

To use ____, you can create user accounts using the Control Panel.

Answer

Selected Answer: d.

Telnet

 Question 22
4 out of 4 points

The Telnet protocol encrypts transmitted data, which therefore cannot be read by others
on the network.

Answer

Selected Answer: False

 Question 23
4 out of 4 points

To verify firewall settings and check for errors, open the _____window.

Answer

Selected Answer: b.

Network and Sharing Center

 Question 24
4 out of 4 points
 The solution for securing private data traveling over a public network is a ____.

Answer

Selected Answer: d.

virtual private network

 Question 25
4 out of 4 points

A ____ is the connection a computer uses to access another network if it does not have a
better option.

Answer

Selected Answer: c.

default gateway

Saturday, November 5, 2011 11:01:22 PM CDT

OK

Chapter 9
Review Test Submission: Assignment 9

Content

User

Submitted 11/5/11 11:40 PM

Status Completed

Score 96 out of 100 points

 Instructions

 Question 1
4 out of 4 points

Remote ____ gives a user access to his or her Windows desktop from anywhere on the
Internet.

Answer

Selected Answer: c.

Desktop

 Question 2
4 out of 4 points

To disconnect a mapped network drive, use the ____ command.

Answer

Selected Answer: b.

net use z: /delete

 Question 3
4 out of 4 points

Port ____ opens a port when a PC on the network initiates communication through
another port.

Answer

Selected Answer: b.

triggering

 Question 4
4 out of 4 points

A(n) ____ lookup is when you use the Nslookup command to find the host name when
you know a computer’s IP address.

Answer
 Selected Answer: d.

reverse

 Question 5
4 out of 4 points

The command to flush the DNS cache kept on the computer is ____.

Answer

Selected Answer: c.

ipconfig /flushdns

 Question 6
4 out of 4 points

To prepare a computer to serve up Remote Desktop, you need to configure the computer
for ____ IP addressing.

Answer

Selected Answer: c.

static

 Question 7
4 out of 4 points

DSL service and an older technology, ISDN, are provided by the local telephone
company.

Answer

Selected Answer: True

 Question 8
4 out of 4 points

In order to activate your service, the cable company must know the ____ of the cable
modem you have installed.

Answer
 Selected Answer: d.

MAC address

 Question 9
4 out of 4 points

When a Remote ____ session is opened, all local users are logged off.

Answer

Selected Answer: d.

Desktop

 Question 10
4 out of 4 points

Remote ____ can help you support users and their computers from a distance.

Answer

Selected Answer: a.

Assistance

 Question 11
4 out of 4 points

For port forwarding to work, the computer on your network must have a ____ IP
Address.

Answer

Selected Answer: d.

static

 Question 12
4 out of 4 points

You can use a regular analog phone as an Internet phone if you use a(n) ____.

Answer
 Selected Answer: b.

Analog Telephone Adapter

 Question 13
4 out of 4 points

To find out what your DNS server knows about the domain name www.microsoft.com,
use the ____ command.

Answer

Selected Answer: d.

nslookup www.microsoft.com

 Question 14
4 out of 4 points

A log file is kept of every Remote Assistance session in the ____ folder.

Answer

Selected Answer: c.

C:\Users\username\Documents\Remote Assistance Logs

 Question 15
4 out of 4 points

The logon for an on-demand broadband connection is managed by a protocol called

____.

Answer

Selected Answer: b.

PPPoE

 Question 16
4 out of 4 points

If you have a problem with connecting to a secured Web site from a corporate network,
you might be using the wrong ____ server on the network.
 Answer

Selected Answer: b.

proxy

 Question 17
4 out of 4 points

Networking happens in ____.

Answer

Selected Answer: c.

layers

 Question 18
0 out of 4 points

When trying to use client/server applications on the Internet, your software and hardware
firewalls and other security settings on the router will automatically allow the
communication.

Answer

Selected Answer: False

 Question 19
4 out of 4 points

Because electrical interference can be a problem with VoIP phones, each network cable
connected to a VoIP phone needs a(n) ____ clamp attached.

Answer

Selected Answer: c.

ferrite

 Question 20
4 out of 4 points

A DSL installation works very differently than a cable modem installation.

 Answer

Selected Answer: False

 Question 21
4 out of 4 points

Most broadband connections today are always up and use ____ IP addressing.

Answer

Selected Answer: c.

dynamic

 Question 22
4 out of 4 points

When supporting and troubleshooting small networks, you’ll need to use ____ to test the
physical connections of the network.

Answer

Selected Answer: d.

cable testers

 Question 23
4 out of 4 points

When setting up a VoIP system, know that each digital phone or ATA must be
programmed with a phone number from the ____.

Answer

Selected Answer: d.

VoIP provider

 Question 24
4 out of 4 points

Many software vendors use FTP sites for downloading software to their customers.
 Answer

Selected Answer: True

 Question 25
4 out of 4 points

____ is essential to keep others from hacking into your wireless data and to prevent
unauthorized use of your wireless LAN.

Answer

Selected Answer: d.

Encryption

Saturday, November 5, 2011 11:40:16 PM CDT

OK

Chapter 10

Review Test Submission: Assignment 10

Content
User

Submitted 11/6/11 7:13 PM

Status Completed

Score 100 out of 100 points

Instructions

 Question 1

4 out of 4 points
 A Trojan sometimes installs a ____ in the system, which is a hidden way to allow
malware to reach the system in secret even after the Trojan has been removed.

Answer

Selected Answer: b.

backdoor

 Question 2

4 out of 4 points
The International Organization for Standardization has developed two documents (____),
which describe, in detail, the recommended standards to secure computer resources.

Answer

Selected Answer: c.

ISO 17799 and ISO 27002

 Question 3

4 out of 4 points
A ____ is assigned by a Certification Authority, and is used to prove you are who you
say you are.

Answer

Selected Answer: a.

digital certificate

 Question 4

4 out of 4 points
When you are responsible for the security of a computer or small network, make it a
habit to check every computer for which you are responsible every day.

Answer

Selected Answer: False

 Question 5

4 out of 4 points
A ____ is made of several words with spaces allowed.

Answer

Selected Answer: c.

passphrase

 Question 6

4 out of 4 points
A ____ is a small program contained in a document that can be automatically executed
either when the document is first loaded or later by pressing a key combination.

Answer

Selected Answer: b.

macro

 Question 7

4 out of 4 points
A network ____ map is one of the most powerful and versatile methods of
communicating over a network.

Answer

Selected Answer: a.

drive

 Question 8

4 out of 4 points
Folders and files stored on a workstation or server that contain user data need to be
classified as to the ____ assigned to the data.

Answer
 Selected Answer: b.

permissions

 Question 9

4 out of 4 points
A(n)____ password means it is not easy to guess by both humans and computer
programs designed to hack passwords.

Answer

Selected Answer: b.

strong

 Question 10

4 out of 4 points
Generally speaking, the weakest link in setting up security in a computer environment is
____.

Answer

Selected Answer: b.

people

 Question 11

4 out of 4 points
A(n) ____ account has read-write access only on its own folders, read-only access to
most system folders, and no access to other users’ data.

Answer

Selected Answer: c.

limited

 Question 12
 4 out of 4 points
Individuals are always free to decide what security measures they want to use.

Answer

Selected Answer: False

 Question 13

4 out of 4 points
It’s best to use three-factor authentication.

Answer

Selected Answer: False

 Question 14

4 out of 4 points
A(n) ____ account has complete access to the system and can make changes that affect
the security of the system and other users.

Answer

Selected Answer: d.

administrator

 Question 15

4 out of 4 points
A ____ virus is a combination of a boot sector virus and a file virus and can hide in
either.

Answer

Selected Answer: b.

multipartite

 Question 16

4 out of 4 points
 Internet Explorer includes the pop-up blocker, the ability to manage add-ons, the ability
to block scripts and disable scripts embedded in Web pages, and the ability to set the
general security level.

Answer

Selected Answer: True

 Question 17

4 out of 4 points
Most encryption software products use a method called ____.

Answer

Selected Answer: b.

Public Key Encryption

 Question 18

4 out of 4 points
When implementing a security plan, the four steps are sometimes called the ____.

Answer

Selected Answer: a.

Plan-Do-Study-Act

 Question 19

4 out of 4 points
Because of the problem of losing encrypted data and Internet passwords when a user
password is reset, each new user should create a password ____ disk for use in the event
the user forgets the password.

Answer

Selected Answer: c.

reset
 Question 20

4 out of 4 points
In the computer arena, ____ is the practice of tricking people into giving out private
information or allowing unsafe programs into the network or computer.

Answer

Selected Answer: c.

social engineering

 Question 21

4 out of 4 points
Most hard drive manufactures offer a ____ is used to wipe clean all data on the drive.

Answer

Selected Answer: a.

zero-fill utility

 Question 22

4 out of 4 points
As a defensive and offensive measure to protect against malicious software, install and
run ____ software and keep it current.

Answer

Selected Answer: d.

antivirus

 Question 23

4 out of 4 points
____ is any annoying and unwanted program that might or might not mean you harm.

Answer
 Selected Answer: d.

Grayware

 Question 24

4 out of 4 points
For the health care industry, the ____ includes regulations to secure patient data that
apply to all health care companies and professionals.

Answer

Selected Answer: d.

HIPAA

 Question 25

4 out of 4 points
A ____ virus can hide in either of two boot areas of a hard drive.

Answer

Selected Answer: c.

boot sector

Sunday, November 6, 2011 7:13:17 PM CST

OK

Chapter 11
Review Test Submission: Assignment 11
Content

User

Submitted 11/6/11 7:51 PM

Status Completed

Score 100 out of 100 points

Instructions

Question 1

4 out of 4 points

A rootkit running in ____ mode intercepts the API calls between the time when the API
retrieves the data and when it is displayed in a window.

Answer

Selected Answer: c.

user

Question 2

4 out of 4 points

The best way to change inherited permissions is to change the permissions of the ____.

Answer

Selected Answer: b.

parent object

Question 3

4 out of 4 points

Certificates are managed using the ____ console.

 Answer

Selected Answer: a.

Certificate Manager

Question 4

4 out of 4 points

Windows XP uses ____ file sharing by default, which means you have no control over
who has access to a shared folder or file.

Answer

Selected Answer: c.

simple

Question 5

4 out of 4 points

Use ____ to search for malware processes, especially those that mask themselves as
core Windows processes and elude AV software.

Answer

Selected Answer: a.

Task Manager

Question 6

4 out of 4 points

When you share folders on the network, the ____ permissions for remote users need to
be set.

Answer

Selected Answer: d.
 share

Question 7

4 out of 4 points

The ____ command can be used to encrypt, decrypt, or recover an encrypted file when
the certificates are lost.

Answer

Selected Answer: d.

Cipher

Question 8

4 out of 4 points

Permissions manually set for a subfolder or file cannot override inherited permissions.

Answer

Selected Answer: False

Question 9

4 out of 4 points

To see a list of services managed by Svchost, enter this command in a command-

prompt window: ____.

Answer

Selected Answer: d.

tasklist /SVC

Question 10

4 out of 4 points

In UNIX, the lowest and most powerful level of UNIX accounts is called the ____
 account.

Answer

Selected Answer: a.

root

Question 11

4 out of 4 points

You can recognize a program as a counterfeit process if it’s not running under System,
Local Service, or ____.

Answer

Selected Answer: c.

Network Service

Question 12

4 out of 4 points

If viruses are launched even after you boot in Safe Mode and you cannot get the AV
software to work, try searching for suspicious entries in the subkeys under ____.

Answer

Selected Answer: b.

HKLM\System\CurrentControlSet\Control\SafeBoot

Question 13

4 out of 4 points

____ on a motherboard offers security features including power-on passwords, support

for intrusion-detection devices, and support for a TPM chip.

Answer
 Selected Answer: b.

BIOS

Question 14

4 out of 4 points

AV software detects a known virus by looking for distinguishing characteristics called

____ signatures.

Answer

Selected Answer: b.

virus

Question 15

4 out of 4 points

When controlling access to data folders or files, permissions to these resources are
assigned to individual user accounts or user groups.

Answer

Selected Answer: True

Question 16

4 out of 4 points

If you cannot access an encrypted file because the certificate is corrupted and there are
no backup certificates, you might be able to recover the file using a(n) ____ certificate.

Answer

Selected Answer: c.

recovery

Question 17

4 out of 4 points
 A $ at the end of the folder name creates a(n) ____ share.

Answer

Selected Answer: d.

hidden

Question 18

4 out of 4 points

If you name a shared folder Financial$, in order to access the folder, a user must enter
____ in the Vista Start Search box.

Answer

Selected Answer: d.

\\computername\Financial$

Question 19

4 out of 4 points

Many notebook computers have a chip on the motherboard called the ____.

Answer

Selected Answer: d.

TPM

Question 20

4 out of 4 points

The term ____ applies to a kit or set of tools used originally on UNIX computers.

Answer

Selected Answer: b.

rootkit
 Question 21

4 out of 4 points

A(n) ____ computer is not allowed to use the network, is put on a different network
dedicated to them, or is only allowed to access certain network resources.

Answer

Selected Answer: c.

quarantined

Question 22

4 out of 4 points

To know for sure exactly which permissions for a file or folder are in effect, see the
____ tab of the Advanced Security Settings box.

Answer

Selected Answer: c.

Effective Permissions

Question 23

4 out of 4 points

If an infected computer will not boot, it might be that the boot sectors of the hard drive
are infected or damaged or the BIOS code might be corrupted.

Answer

Selected Answer: True

Question 24

4 out of 4 points

It is necessary that all computers belong to the same workgroup in order to share
resources.
 Answer

Selected Answer: False

Question 25

4 out of 4 points

For a stand-alone computer that is not part of a Windows domain, the EFS encrypting
process generates a ____ digital certificate to be used for the encryption.

Answer

Selected Answer: c.

self-signed

Sunday, November 6, 2011 7:51:28 PM CST

OK