Académique Documents
Professionnel Documents
Culture Documents
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Attaching and enclosing documents
• I attach ... .
• I enclose ... .
• Please find enclosed … .
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Email
Hello Karl
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Business letter
NewTech Ltd
21 Hitech city
Hyderabad, India
Mr Karl
Production manager, TSP Technologies
Georgenstrasse 132
Berlin 3287
Germany
Dear Mr Zorn
Yours sincerely
Chris O’Connell 7
Rewrite the following extracts from business letters as
emails.
Dear Carol
Thank you for your letter of October 13. Unfortunately I won’t be able to attend your
workshop in Stockholm. Could you please send me some information on future
workshops planned ...
Best regards
David Burns
Hi Carol
Thanks for your letter/ email. I’m sorry but I won’t be able to attend your workshop
in Stockholm. Please send/ email me some information on future workshops
planned...
Take care
David Burns
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Rewrite the following extracts from email as Business
Letter (more formal)
Hi
Thanks for your email received last night. Sorry for the delay in replying.
This email is to confirm we have reserved five single rooms for Friday October 14 and
15.
See you in Venice.
Take care
Danielle Torri
Dear Mr ...
Thank you for your email received last night. I apologise for the delay in replying.
I am pleased to confirm we have reserved five single rooms for Friday October 14th
and 15th.
We look forward to seeing you in Venice.
Best regards
Danielle Torri 9
Match the uses below with the phrases in the table
Payments Complaints Orders Clarifications Attachments
Suggestions Apologizing Congratulations Closings Openings
Meetings Thanks Requests
Uses:
• We would like to offer our sincere apologies for the mistake Apologies
•The document you have sent is not what we expected. There may have
been a misunderstanding between us Clarifications
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Payments Complaints Orders Clarifications Attachments
Suggestions Apologizing Congratulations Closings Openings
Meetings Thanks Requests
• Your order no. 6739w, dated 26 Dec 2011 has been shipped today
Orders
• Your payment on Order no. 6739w is due on 12th Jan 2012 Payments
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Email Exercise
1. You are planning to go on a business trip. Write the details below.
• How well do you know them? Have you written / spoken to / met them before?
______________________________________________________
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2. Write two e-mails, on separate sheets of paper, using the situation
you created in 1. The maximum length for each e-mail is 100 words.
• e-mail 1: Write to the person you are going to meet. What do you
need to tell them? Perhaps you need to let them know what you
want to discuss. Do you want them to arrange anything for you?
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3. Work with a partner. Exchange e-mail 1, and read
each other’s situations from 1.
• Ask and answer questions about your two situations.
In particular, talk about the kind of reply your partner
expects.
• You will need this information in the next activity.
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4. Work individually.
• Imagine that you are the person your partner
is going to meet.
• Write a reply to your partner’s e-mail. The
maximum length for the e-mail is 100 words.
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5. Exchange and read the e-mails.
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