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NONVERBAL COMMUNICATION 5.

ASK QUESTIONS ABOUT NONVERBAL SIGNALS


– good idea is to repeat back your
interpretation of what has been said and
ask for clarification
– “So, what you are saying is that…”
6. USE SIGNALS TO MAKE COMMUNICATION
MORE EFFECTIVE AND MEANINGFUL
– improve spoken communication
– useful when making presentations or when
speaking to a large group of people
7. LOOK AT SIGNALS AS A GROUP
– a gesture can mean a lot of things or
nothing at all
– the key to accurately read nonverbal
behavior is to look for a group of signals
that reinforce a common point
8. CONSIDER TEXT
– when you are communicating with others,
BODY LANGUAGE always consider the situation and the
1. KINESICS context in which the communication
– how we use facial expressions, gestures, occurs
postures and eye behavior in – some situations require more formal
communication behaviors that might be interpreted
2. EYE CONTACT differently in any other seeting
– most crucial aspect of body language is 9. BE AWARE THAT SIGNALS CAN BE MISREAD
looking at your prospect in the eyes – firm handshake = strong personality; weak
3. PARALANGUAGE handshake = lack of fortitude
– voice minus the words – a person’s overall demeanor is far more
4. HAPTICS telling than a single gesture viewed in
– sense of touch isolation
5. PROXEMICS 10. PRACTICE
– using space – build the skill to “read people”

TIPS FOR NONVERBAL COMMUNICATION


1. PAY ATTENTION TO NONVERBAL SIGNALS
– eye contact, gestures, posture, body
movement and tone of voice
– help you improve your own ability to
communicate nonverbally
2. LOOK FOR INCONGRUENT BEHAVIORS
– words  nonverbal behavior, people tend
to ignore what has been said and focus
instead on nonverbal expressions of moods,
thoughts and emotions
3. CONCENTRATE ON YOUR TONE OF VOICE
– ranging from enthusiasm to disinterest to
anger
– use to emphasize ideas that you want to
communicate
– e.g. animated tone of voice
4. USE GOOD EYE CONTACT
– doesn’t mean fixedly staring into
someone’s eyes
– fail to look = hiding something
– too much eye contact = confrontational or
intimidating
– experts recommend: 4-5s

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