Business communication Module 2

1.Way executive communicates is important for organization's success.

Whether inter-group, intra-group, organizational or external.

2.Most recruiters assumed ppl had necessary technical skills and knowledge
So they looked for inter personal comm skills and team oriented skills for
assessment in managers (Survey of MBA recruiters to Fortune 500).

3.4 main fns of comm are:

i) Information recieve and transmit for pbm solving
ii) Control of bhvor thru comm. empl comply cmp policy, perf their job desc, say
grievences.
iii) Motivation of employees by setting goals, feedback on goals, reinforce
iv) Emotions of employees to provide release.

4.Channel can be top to bot or vv. also formal or informal.

Formal- within formal struct to comm goals, feedbacks
Informal-One time mostly

Formal - follows structure. Goals, report, reviews, interviews

Infor can get diluted going up from employee to manager to boss.Limits
access to dec makers. Takes time.

5.Directions:
i)Vertical:
a) Downward:
a.1) Limitations: Delay,
loss(oral),
distort,
undercomm,
overcomm,
insubordination

a.2) Tips: strat plan,

policies,
basic proc,
meetings,
job desc,
staff meetings monthly
weekly meet with managers,
celebrate accomplishments,
yearly perf reviews
b) Upward:
Empl generate info
b.1) Advantages: Suggestions,
feedback mechanism,
harmony,
emotion vent,
accountability

b.2) Tips: tend to feedbacks,

senior manager initiate,
ombudsman solve issues,
regular status reports by employees,
reg meet,
feedback attend,
safety guarantee
 ii) Hor: Important

iii) Spiral or diagonal: quicken flow of info

6. Informal: MOM and others necessary.Rumours form with lack of comm.

7. Grapewine transformation(Keith Davis): single strand, gossip, clusters,reandom
method based on probability
Advantages: unity,emotional releif,transmit info quick,qick feedback,assists
formal
Disadv: Distorts,incomplete info,wrong info,time waste,trauma

8. Communication climate: open or closed.open-trusting,supportive,participative.non

supportive may lead to defense mechanism. Open can force hand.Trustability
important in open comm.change in info hindes it.