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WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS
offers business value to 300+ global clients by combining operational excellence with deep domain expertise in key
industry verticals, including banking and financial services, consulting and professional services, healthcare,
insurance, manufacturing, media and entertainment, retail and consumer packaged goods, telecommunications and
diversified businesses, shipping and logistics, travel and leisure, and utilities and energy. WNS delivers an entire
spectrum of business process management services such as customer care, finance and accounting, human
resource solutions, research and analytics, technology solutions, and industry-specific back-office and front-office
processes. WNS has delivery centers world-wide, including China, Costa Rica, India, the Philippines, Poland,
Romania, South Africa, Sri Lanka, Turkey, UK and US.
CORPORATE INFORMATION
DIFFERENTIATORS
Net Revenue (Revenue Less Repair Payments - Non-GAAP): USD 578.4 Million
MAJOR CLIENTS
Over 200 Global Clients Consumer electronics giant
§ Leading hospitality firm
§
Major U.S. retail bank
§ Global market research company
§ Major U.S. building supply
§
European airline
§ Leading U.S. financial advisory firm
§ company
Leading European travel conglomerate
§ Major U.S. auto insurers
§ Global reinsurer
§
Leading U.S. residential mortgage bank
§ Two global investment banks
§ Global telecom provider
§
Major North American airline
§ Leading global CPG brand
§ Leading Australian insurance
§
company
North American travel agency
§ Leading global beverage brand
§
Leading U.K. insurer
§ Leading logistics company
§
Global cosmetics company
§ Major energy and gas utility company
§
INDUSTRY RECOGNITION
wns.com
INDUSTRY-FOCUSED SOLUTIONS
Banking and Financial Services Banking Operations Asset Management and Investment Banking
nCheck processing Brokerage Services n Pitch books, company
nLock-box processing nAccount setup and profiles and financial
maintenance analysis
nACH processing
nBroker and advisor n Financial models, forecasts
nAdjustments and record
support services and updates
retrievals
nCustomer service n Research reports
nNew account setup and
nTransfer agency related preparation and authoring
maintenance
processing n Business intelligence and
nCredit card operations
nPortfolio administration analysis
nSAR and fraud operations
nInvestment research
Lending Services
n Loan origination and
processing
nLoan underwriting
nLoan closing and funding
nPost closing and
due-diligence
nLoan servicing
Consulting and Professional Services Finance & Accounting Customer Interaction Research and Analytics
n Transaction accounting Services nMarket research
n Finance optimization n Customer service nBusiness research
services n Technical help desk nFinancial research
n Corporate finance and n Collections nCRM analytics
accounting n Sales / up-sell / cross-sell nData solutions and
n Risk management and n Customer retention management
Compliance n Credit management
n Strategic initiatives
Transformation Solutions
Legal Services n Consulting services
n Residential conveyancing n Program management
n Bid management n Process re-engineering
n Vendor contract n Quality and Six Sigma
management
services
n Secretarial and regulatory n Technology services
services
n Employment contract
management and litigation
support
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Healthcare Providers Payer DME Manufacturers
n Revenue cycle management nClaims administration nOrder management
n Medical coding nMember and provider nBilling and submissions
n Bill preparation services nFulfillment support
n Receivables management nClinical support nCollections
n Payment posting nOverpayment recovery nPatient services
n Debt analysis nFraud detection and nCollection analytics
investigation
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Manufacturing Supply Chain Management Sales, Marketing and Operations
nSupplier management Customer Care nFault management
and analysis nService delivery nChange management
nSourcing support nCustomer feedback nChronic and RCA reporting
nMarket intelligence management nSales performance reports
nSpend analytics nTele-marketing nStore planning
nCustomer order support nMarket intelligence
Logistics nMarket research neMarketing
n Logistics management nAcquisition analytics
n Scheduling and planning nRetention analytics Shared Services
analytics nMarketing effectiveness nBilling queries
n Market intelligence nMarketing analytics support
n MIS and reporting nBilling support
nDebt collection
Retail and Smart Strategy Solutions Supply Chain Solutions One Global Back-office Solution
Consumer Packaged Goods Market
n entry strategy, Retailer-supplier
n collaboration nSimplified, shared global self-
balancing portfolio investments for demand-driven supply chain service organization model with
Consumer and market insights,
n and retail execution local business partners for Finance
innovation strategies management window & Accounting, Human Resource,
Supply intelligence, supplier
n Information Technology, Indirect
Power brand strategy,
n
performance and risk Procurement
marketing spends optimization
monitoring, contract nEnd-to end low cost shared services
management (partners and for transaction processes and
Revenue Management Solution suppliers) virtual Centers of Excellence (COEs)
Supply chain orchestration –
n for specialized services (tax,
nTransaction and interaction-
global trade shared services, internal audit, IT architecture)
based campaign strategies
trading partner helpdesks,
nLoyalty management
logistics Next Gen Customer Service Solution
nCredit control and collections
nMoving from customer relationship
management to trans-channel
enhanced customer experience,
multi-channel commerce initiatives
Shipping and Logistics Air Express / Shipping / Rail and Road / Terminals
Sales / Trade Management Documentation Finance
nTariff update nBill of lading and airway n Accounts payable
nRate quotes bill management n Accounts receivable
nGlobal tender management nFreight corrections and n Credit and collections
reporting
nSales reports and analytics n Vendor help desk
nBilling and invoicing
nFreight bookings n Detention and demurrage
nFreight audit reporting
nYield analysis
nData transmission n Cost reporting, audit and
nService contract / rate
agreement maintenance nAdvance manifest vendor reconciliation
information n General ledger / bank
Customer Interaction Services nCustoms and port reconciliation
nCustomer help desk compliances n Management reporting
neCommerce registration
Operations
nService / rate enquiries
nPO creation Schedule maintenance
n
nPre-advice and arrival
nDriver logs and fuel tickets Routing – creation and
n
notifications
maintenance
nCargo claims
nGlobal tracking
Stowage planning
n
nBooking desk
nEquipment control
Hazardous cargo approvals
n
nContact center
nTerminal operations
nCustomer and data file
nTranshipment and
administration cross-docking
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Telecommunications Customer Acquisition Operations and CRM Order Provisioning and Order
nOrder entry nInbound contact center Management
nOrder fulfillment nLogging and monitoring nNew product and services,
service requests service delivery process
nContract management creation
nLead generation nDirectory publishing
nOrder provisioning
nOutbound sales nChurn analysis and support
nTechnical validation and
nSales analytics nUsage analytics support
nCross-selling and nCRM analytics nRejected order tracking
up-selling analytics nCollection analytics nMulti-vendor tracking
nTraffic routing planning Order tracking
Sales and Contracts n
Utilities and Energy Sales Management Meter Operations and Billing Customer Service Management
nCampaign management n Customer billing nService order management
nSales management n Management of prepaid nService contract
nAccount and contact accounts nComplaints and requests
management n Billing of unmetered services management
nIntegrated sales planning nElectronic customer services
and analysis Supply Chain and nAccount management
Distribution Management
Customer Financial
nContract management
nOrder provisioning and order
Management management
nReceivables and nSales and contract
collections management administration
nReconciliation nTechnical support help desk
nBill disputes and client nImport and export
queries documentation management
nFreight bill auditing services
nProcurement support services
wns.com
CROSS-INDUSTRY SOLUTIONS
Legal Services Property Law Law Firm Back-office Corporate Legal Support
nFreehold and leasehold nDigital dictation nContract management
conveyancing transcription nLegal research
nMortgage re-financing legal nAccounts payable and nLitigation support
processing general ledger
nTitle checking services nEmployee data Personal Injury Claims
nHIP back-office management and payroll nNew claims processing
nMedical evidence evaluation
nClaims settling and closing
Transformation Solutions Consulting and Program Process and Quality Services Technology Services
Management Services n Quality program strategy n Enterprise solution / ERP
n Transformation strategy and establishment optimization
definition and planning n Problem definition and root n Application development,
nGlobal, multi-domain cause analysis maintenance and support
solution definition / n Performance enhancement, n Business process management
development benchmarking and metric n Business intelligence and
nTransformation roadmap and definition analytical solutions
business case development n Process re-engineering n Infrastructure and network
nProgram and change (Six Sigma, Lean) services
management n Program and change
nBusiness case realization management
and validation
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Research and Analytics Analytics Consulting Financial Analytics Digital Analytics
nBig Data consulting nRisk analytics nSocial media analytics
nAnalytics maturity consulting nCapital asset pricing modeling nWeb analytics
nData maturity consulting nActuarial analytics nText mining
nVisualization needs nCollections analytics
assessment Data and Visualization Services
nBudgeting and forecasting
nData cleansing and
nBalance sheet analytics
Operations Analytics aggregation
nWorking capital analytics
nContact center analytics nData stitching and analysis
nCSAT / NPS analytics HR Analytics nReports and dashboards
nSpend analytics nSmarter workforce solution nVisualization tools
nDemand and inventory nEmployee satisfaction
analytics Research
analytics
nSales and operations nBusiness Research
nAttrition analytics
planning Strategic market
-
nSourcing and procurement Domain Based Analytics intelligence
analytics nInsurance analytics (Claims / Competitive research
-
nSupplier capability profiling Fraud / Distribution) nFinancial Research
nBanking and capital market Credit research
-
Marketing Analytics analytics
Equity research
-
nCustomer analytics nRetail analytics
M&A research
-
Acquisition / retention
- Market basket analytics
-
Fixed income research
-
Cross sell / Up sell (CLTV /
- Category analytics
-
Segmentation) nMarket Research
Category evolution model
-
nCampaign management and Survey programming
-
analytics
nCPG domain analytics -
Telephone (CATI) and web
-
Segmentation and portfolio
nLoyalty management surveys
strategy
nSales analytics nPharmaceutical commercial Data processing
-
nMarket / Media mix modeling analytics
nMarket research analytics nTravel revenue analytics
nPricing analytics nAsset management analytics
wns.com
GLOBAL PRESENCE
Our network of 52 global delivery centers respond to needs for language, cultural alignment,
redundancy and 24/7 operations.
MANAGEMENT TEAM
wns.com
India USA UK
Gate No. 4, Godrej & Boyce Complex 15 Exchange Place Malta House,
Pirojshanagar, Vikhroli (West) Jersey City, 36-38 Piccadilly,
Mumbai 400 079 New Jersey 07302 London, W1J 0DP
wns.com