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QUALITY MANUAL
05. LEADERSHIP

TANDA TANGAN DIBAWAH INI MENJELASKAN PERSIAPAN DAN PERSETUJUAN DARI SEMUA HALAMAN DALAM
PROSEDUR INI DAN TERMASUK TANGGAL PERSETUJUAN
THIS SIGNATURE BELOW INDICATED PREPARATION AND APPROVAL OF ALL THE NUMBERED PAGES IN THIS PROCEDURE
UP TO AND INCLUDING THE DATE OF APPROVAL

PENUNJUKAN DISIAPKAN OLEH DITINJAU DAN

DESIGNATION PREPARED BY DISETUJUI OLEH
APPROVED BY
NAMA
Roby Syahputra Dewi Yuliana
NAME
POSISI Manajer Mutu Direktur
POSITION Quality Manager Director
TANDATANGAN
SIGNATURE

TANGGAL
DATE 02 December 2017 02 December 2017

DOKUMENT INI TERDAFTAR DI MASTER LIST SISTEM DOKUMEN MANAJEMEN MUTU PERUSAHAAN YANG DI
KENDALIKAN OLEH MANAJER QHSE DARI PT. CAST INSPECTION AND ENGINEERING DAN MUNGKIN TIDAK DAPAT
DIUBAH, REVISI DAN ATAU DALAM BENTUK APAPUN TANPA SEIJIN YANG BERWENANG.
THIS DOCUMENT IS REGISTERED IN THE COMPANY QUALITY MANAGEMENT SYSTEM DOCUMENT MASTER LIST THAT IS
CONTROLLED BY QHSE MANAGER OF PT. CAST INSPECTION AND ENGINEERING AND MAY NOT BE AMENDED, REVISED AND
OR IN ANY WAY ALTERED WITHOUT HIS/HER AUTHORITY.

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5.1. MANAGEMENT COMMITMENT

It is the policy of PT. Cast Inspection and Engineering Batam to provide products
that meet the requirements of our customer in accordance with our Quality Policy.
Management and employees are committed to achieve this policy through the
implementation and maintenance of our Quality Management System.

a. This includes determination and implementation of any regulatory and legal

requirements. This is achieved through communication of PT. Cast Inspection
and Engineering Batam Quality Policy, goals, and procedures as part of the
Quality Management System. PT. Cast Inspection and Engineering Batam has
implemented procedures to communicate to all PT. Cast Inspection and
Engineering Batam staff the importance of fulfilling the customer
requirements.

This communication includes but is not limited to:

1. Ensuring all staff have undergone training on PT. Cast Inspection and
Engineering Batam Quality Management System and relevant Standard
Operating Procedure and Quality System Procedure. This training should be
documented in each personnel file,
2. Provision of easy access to the most recent version of PT. Cast Inspection
and Engineering Batam manual and procedure changes to documentation
are communicated to employees through indoctrination to employee
affected,
3. Posting of the Quality Policy and established objectives on notice boards.

b. President Director has established the Quality Policy of the company.

Department heads are responsible for ensuring that the Quality Policy is
understood and maintained by all personnel.

1. The Quality Objectives relevant to PT. Cast Inspection and Engineering

Batam are made known to employees at all levels through indoctrination
and being posted on the notice boards within the company.
2. Top Management conducts a review of the Quality Management System at
least once per calendar year.
3. Top Management conducts a review of the resource requirement to ensure
an effective Quality Management System.

This review includes, but is not limited to:

1. Identification and allocation of the required human resources, training,

equipment, and services,
2. Allocation of resources to ensure trained internal auditors,
3. Verification activities as described by the Client Order Worksheet.

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5.2 CUSTOMER FOCUS

General Manager is responsible for ensuring the customer Purchase Order received
are reviewed and requirements fulfilled.

5.3 QUALITY POLICY

President Director has established and signed the PT. Cast Inspection and
Engineering Batam Quality Policy that is documented in CAST/POL/DIR/01.

Director delegates to QHSE Manager to ensure that:

a. The Quality Policy is appropriate to PT. Cast Inspection and

Engineering Batam. Organization goals and the needs of its
customers,
b. Management and employees of PT. Cast Inspection and
Engineering Batam are committed to this policy by providing a
product that satisfies the customer’s needs and expectations. This
commitment includes the requirement to continually improve the
Quality Management System as identified and required through the
Management Review process and corrective and preventive action.
c. Quality Objectives are established and monitored monthly.
d. The Quality Policy is communicated to all levels of employees
through placement on notice boards. Comprehension of the policy
is verified through internal audits,
e. The Quality Policy is reviewed at the Management Review, to
ensure that it continues to be applicable to PT.Cast Inspection and
Engineering Batam.

QHSE Manager will report the implementation and achievement of quality

objective and policy to Director on quarterly basis.

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5.4 PLANNING

5.4.1 Quality Objectives

Quality Objectives are established at Company and department levels. These

objectives are measurable and consistent with the Quality Policy and PT.
Cast Inspection and Engineering Batam commitment to continual
improvement.

Company objectives are established by Director and department process

objectives by Each Manager. Process objectives are consistent with the
company objectives.

All Quality Objectives are reviewed monthly. Action plan and resource
required to achieve the objective shall be established and documented.

5.4.2 Quality Management System Planning

It is the responsibility of Director to ensure that:

a. The Quality Management System is planned in order to ensure

the requirements stated in Section 4, Quality Management
System and the Quality Objectives are met. This specifically
relates to continual improvement, which is identified in Section
8, Measurement, Analysis and Improvement.

This planning normally takes place at the Management Review.

Data presented at the Management Review is used to provide
input for quality planning and continual improvement.

Quality planning may include, but is not limited to:

1. The processes of the Quality Management System,

2. The resources needed,
3. Continual improvement of the Quality Management
System.

b. Quality planning ensures that change is conducted in a

controlled manner and that the integrity of the Quality
Management System is maintained during this change.
.
Changes to the Quality Management system are accordingly
coordinated through the General Manager and all changes are
subject to defined review and approval processes.

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5.5 RESPONSIBILITY, AUTHORITY, AND COMMUNICATION

5.5.1 Responsibility and Authority

The Director is responsible for the complete operation of PT. Cast Inspection
and Engineering Batam defining the authority, responsibility, accountability
and interrelationship of all personnel within PT. Cast Inspection and
Engineering Batam

The Director is responsible for strategic planning and approves PT. Cast
Inspection and Engineering Batam organization chart. Organization chart of
PT. Cast Inspection and Engineering Batam as described in annex 3 of this
Quality Manual.

5.5.2 Management Representative

Director appoints the PT. Cast Inspection and Engineering Batam QHSE
Manager as Management Representative who has the authority and
responsibility to:

a. Ensure that processes needed for the quality management

system are established, implemented and maintained,
b. Report to Top Management on the performance of the quality
management system and any need for improvement,
c. Ensuring initiation of action(s) to minimize the likelihood of the
occurrence of nonconformities; and
d. Ensure the promotion of awareness of customer requirements
throughout the organization.

5.5.3 Internal Communication

Communication within and between department is as detailed on the

organization chart and job description. Specific information or requirement is
communicated through notice board, e-mail, minutes meeting or shift briefing,
as Per CAST/II/SM/21 (Usage of Company Electronic Mail (E Mail)) and
CAST/II/SM/24 (Internal Communication)

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REVISION CONTROL PAGE

ISSUE / Approved Effective

Description
Revision by Date
00 First Release as Per ISO 9001 Ver 2015 Director 02 Dec 2017

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