1 INTRODUCTION OF THE STUDY

1.1 STATEMENT OF THE PROBLEM

1.2 DEFINITION OF BANK

1.3 SCOPE OF THE STUDY

1.4 OBJECTIVES OF THE STUDY

1.5 RESEARCH METHODOLOGY

1.6 LIMITATIONS OFTHE STUDY

1.7 CHAPTER SCHEME

2 REVIEW AND LITERATURE

2.1 REFERENCES

3 PROFILE OF THE STUDY

3.1

3.2 EVOLUTION OF INDIAN BANKING

3.3 IMPORTANCE OF BANKS

3.4 INDIAN BANKING SYSTEM

3.5 RESERVE BANK OF INDIA

3.6 CLASSIFICATION OF BANKS

3.7 PRIVATIZATION OF INDIAN BANKING

3.8 STRUCTURE OF BANKING SYSTEM

3.9 FUNCTIONS OF BANK

3.10 UPCOMING FOREIGN BANKS IN INDIA

4 DATA ANALYSIS AND ITS INTERPRETATION

FINDING OF THE STUDY

SUGGESTIONS

CONCLUSION

BIBLIOGRAPHY

ANNEXURE
 CHAPTER I

INTRODUCTION OF THE STUDY

The world of banking has assumed a new dimension at dawn of the 21st century with
the advent of tech banking, thereby lending the industry a stamp of universality. In general,
banking may be classified as retail and corporate banking. Retail banking, which is designed
to meet the requirement of individual customers and encourage their savings, includes
payment of utility bills, consumer loans, credit cards, checking account and the like.
Corporate banking, on the other hand, caters to the need of corporate customers like bills
discounting, opening letters of credit, managing cash, etc. Metamorphic changes took place in
the Indian financial system during the eighties and nineties consequent upon deregulation and
liberalization of economic policies of the government. India began shaping up its economy
and earmarked ambitious plan for economic growth. Consequently, a sea change in money
and capital markets took place. Application of marketing concept in the banking sector was
introduced to enhance the customer satisfaction the policy of privatization of banking
services aims at encouraging the competition in banking sector and introduction of financial
services. Consequently, services such as Demat, Internet banking, Portfolio Management,
Venture capital, etc., came into existence to cater to the needs of public. An important agenda
for every banker today is greater operational efficiency and customer satisfaction. The mew
watchword for the bank is pretty ambitious: customer delight. The introduction to the
marketing concept to banking sectors can be traced back to American Banking Association
Conference of 1958. Banks marketing can be defined as the part of management activity,
which seems to direct the flow of banking services profitability to the customers. The
marketing concept basically requires that there should be thorough understanding of customer
need and to learn about market it operates in. Further the market is segmented so as to
understand the requirement of the customer at a profit to the banks.
1.2 DEFINITION OF BANK

The Oxford dictionary defines the Bank as,

“An establishment for the custody of money, which it pays out, on a customer’s
order.”

According to Whitehead,

“A Bank is defined as an institution which collects surplus funds from the public,
safeguards them, and makes them available to the true owner when required and also lends
sums be their true owners to those who are in need of funds and can provide security.”

Banking Company in India has been defined in the Banking Companies act1949,

“One which transacts the business of banking which means the accepting, for the
purpose of lending or investment of the deposits of money from the public, repayable on
demand, or otherwise and withdraw able be cheque, draft, order or otherwise. “The banking
system is an integral subsystem of the financial system. It represents an important channel of
collecting small savings form the households and lending it to the corporate sector. The
Indian banking system has Reserve Bank of India (RBI) as the apex body for all matters
relating to the banking system. It is the central Bank of India. It is also known as the Banker
to All Other Banks.

1.3 SCOPE OF THE STUDY

• The study aims at finding out the perception and customer satisfactions of Public and
Private sector banks in Coimbatore.

• Customer

1.4 OBJECTIVES OF THE STUDY

• To study and compare the satisfaction level customers in public sector banks as well
as private sector banks.

• To study the services provides by the public sector banks and private sector banks.

• To study the expectation and problem of public sector banks and private sector banks
in new era of banking.
1.5 RESEARCH METHODOLOGY

i. Period of study

The survey to know about the customer perception and satisfaction and new era level
of Public and Private sector banks for 4 months.

ii. Data collection

Primary data have been used for this study.

• Primary data

Primary data are collected through questionnaire.

iii. Size of sample

The size of sample for the study is 100.

iv. Sampling techniques

Convenience sampling techniques was used in arriving at a sampling size.

v. Hypothesis

The suitable hypothesis were framed and tested in relevant places.

vi. Tools used

The following statistical tools were used to analyse and interpret the data:

• Percentage Analysis
• Chi-square Analysis
• ANOVA (Analysis of variance)
1.6 LIMITATIONS

 Due to constraints of time and resources, the study is likely to suffer from certain
limitations. Some of these are mentioned here under so that the findings of the
study may be understood in a proper perspective. The limitations of the study are:
 Some of the respondents were unwilling to provide the information.
 The research was carried out in a short period of 6 weeks. Therefore the sample
size and other parameters were selected accordingly so as to finish the work
within the given time frame.
 The information given by the respondents might be biased because some of them
might not be interested to give correct information.
 The officials of the bank supported me a lot, but did not have sufficient time to
make the points more clear.

1.7 CHAPTER SCHEME

CHAPTER I

It deals with introduction and design of the study which includes introduction,
definition of the banks, scope of the study, objectives, methodology, limitations and chapter
scheme.

CHAPTER II

It deals with review of literature.

CHAPTER III

It deals with profile of both public sector and private sector banks which have chosen
for the study.

CHAPTER IV

It highlights the analysis and interpretation. It conveys responses from the consumers
regarding perception and customer satisfaction and new era of public and private sector bank.

CHAPTER V

It deals with findings, suggestions and conclusion of the study.

 CHAPTER II

2.1 REVIEW AND LITERATURE

This makes a brief review of the literature relevant to the study. (There is only
very limited studied which are directly relevant to the study concerned). Research era
has made an attempt a review of the literature available which consists of articles,
journals.

Bolton and Drew, J.H. (1994)1, the risk management service, quality and customer
satisfaction has been subjected to intense scrutiny by a few. Service, quality, researches.
Banks these days provide a variety of services ranging from opening a savings account to
internet banking, granting loans to selling insurance, providing locker facilities to transferring
money abroad. The banks have to satisfy all the customers belonging to different social
groups. Therefore the banking has become more complex and requires specialised skills.
People working in banks act as a bridge between the bank and the customers. As, a service
provider their role becomes very important in shaping banks perception in customers mind.

V. Chandrasekhar, G.M.chief technology officer, Bank of Baroda (2002)2, today

world has become a global hub for business. To sustain a growth in the global market
industries requires a strong banking system is now ready for the global market because of the
automating technology. IT has changed the way a bank reaches out to its customers; none are
the days where it was deployed for also automatically accounting bank office. Function to
remove drudgery of employees. It is now manually being developed for customers interfacing
interacting. The latest services like “Anywhere banking”, “Tele-banking”, “Internet
banking”, “Web banking”,“e-banking”,“ e-business” etc. Have become the buzzwords of the
day and the banks are trying to cope with the competition by offering innovative and
attractively packaged technology based services to their customers.

Singh.S (2004)3 , concludes that staff behaviour is very polite and services are provided
even in the late hours. It concludes that services of private sector banks are better than the
services of public sector banks.

Bank net India (2006)4, the study concludes that the ATM services is for the bill
payments and pre-paid mobile recharge where comfortable with depositing cash/cheques
through ATM. But they have to wait in long queues. ATM are preferred over branch
banking by majority respondents show the increasing popularity of e-banking among the
public.
 Chopra. V.K (2006)5 , Old public sector banks are slow in imbibing technology in their
operations, whereas private sector banks are early adopter of the technology and increasing
the competition.

Consumer voice(2008)6 ,The study reveals that Citi bank has the most dissatisfied
customers and most of the customers are shifted from public sector banks to private sector
bank, mainly due to convenient availability and due to restricted functioning hours of public
sector banks.

Kumar and walia (2007)7 ,The study suggest that given the confidence and
competence to public sector banks to compete with new private sector banks and foreign
sector banks.

Nair .K.N.C. (2006)8, the study concludes that technology usage has improved the
efficiency of operations in banks and reduced the cost of ATM transaction and IT poses a
bright future in rural banking.

Kumar .S, Sujit .K.A (2006)9 ,The study suggests making e-purse more user friendly
like credit cards, providing coder base in terms of issues, location and service providers to
facilitate its usage at transportation services, educational institutions, shopping malls etc.

Singla and AroraR.S (2005)10, conclude that the study reveals that both the banks
have improved their financial performance during the study period.

2.2 REFERENCES

Bolton, R.N. and Drew, J.H. (1994), “A multistage model of customers’ assessment
of service quality and value”, Journal of Consumer Research, Vol. 17, March, pp. 375-84

V.Chandrasehar, (2002). Banking on the internet: The Advance Bank in Baroda.

Banking on the Internet: The New era of e-banking , tele-banking etc
S.Singh (2004). ‘Customer Service in Banks’. IBA Bulletin. 26(8). 9-13

Bank Net India, Nair.K.N.C (2006) Customer Perception of E-Banking Services

of Indian Banks: Some Survey Evidence’. The ICFAI Journal of Bank Management. 7(1).
February. 63-74

Chopra.V.K(2006), Banking Industry: Comparative Performance Evaluation in the

Liberalized and Globalized Era’. Gyan Management. 2. Jan-June. 3-24
 Consumer voice(2008) A Comparative Study of Public and Private Sector Banks’. The
ICFAI Journal of Bank Management

Kumar.s,Sujit .K.A Credit Cards Uses: A Consumer Perception’. About using credit
cards,coder base for shopping malls,institutions etc..

Singla A. and Arora R.S. (2005). ‘Financial Performance of Public Sector Banks: A
Comparative Study of Canara Bank and Indian Bank’. Punjab Journal of Business
Studies. 1(1). April-September. 87-93
 CHAPTER III
PROFILE OF THE STUDY

3.1 EVOLUTION OF INDIAN BANKING

Ancient banking system of India constituted of indigenous bankers. They have been
carrying on their age-old banking operations in different parts of the country under different
names. The modern age of banking constitutes the fundamental basis of economic growth.
The term Bank is being used since long time but there is no clear conception regarding its
beginning. Italian money leaders were known as “Banchi” because they kept a special type of
table to transact their business.

3.2 IMPORTANCE OF BANKS

Today banks have become a part and parcel of Kotak Bank's life. There was a time
when dwellers of the city alone could enjoy their services. Now banks offer access to even a
common man and their activities extend to areas hither to untouched. Banks cater to the needs
of agriculturalists, industrialists, traders and to all the other sections of the society. In modern
age, the banking constitutes the fundamental basis of economic growth. Thus, they accelerate
the economic growth of a country and steer the wheels of the economy towards its goals of
“self-reliance in all fields”. It naturally arouses Kotak Bank's interest in knowing more about
the ‘Bank’ and the various men and the activities connected with it.

3.3 Indian Banking System

Banking in India has its origin as early as the Vedic period. It was believed that
transition from money lending to banking must have occurred even before Manu, The great
Hindu Jurist, who has devoted a section of his work to deposit advance and laid down rules
relating to rates of interest. During the Mogul period, the indigenous Bankers played a very
important role in lending money financing foreign trade and commerce. During the days of
East India Company, it was turn over the agency houses to carry on the business. “The
General Bank of India” was the first to join sector in the year 1786.The others that followed
were the Bank of Hindustan and the Bengal bank. The bank of Hindustan is reported to have
continued till 1906 while the other two failed in theme an time. In the first half of the 19th
century the East India Company established three banks:
1. Bank of Bengal (1809)

2. Bank of Bombay (1840)

3. Bank of Madras (1843).

These three banks are also known as Presidency Banks were independent units and
functioned well. These three banks were amalgamated in 1920 and Imperial Bank of India
was established on 27th january1921, which started as private shareholders banks, mostly
Europeans shareholders, with the passing of time Imperial bank was taken over by the newly
constituted State bank of India act in1955.In 1865 Allahabad Bank was established and first
time exclusively by Indians, Punjab National Bank Ltd. was set up in1894 with headquarters
at Lahore. Between 1906 and 1913, Bank of India, Central Bank of India, Bank of Baroda,
Canara Bank, Indian Bank, and Bank of Mysore were set up. Reserve Bank of India came in
1935. On July, 1969, 14 major banks of India were nationalized and on 15th April, 1980 six
more commercial private banks were also taken over by the government.

3.4 Reserve Bank of India

The Banking system is an integral sub-system of the financial system. It represents an

important channel of collecting small savings from the households and lending it to the
corporate sector. The Indian banking system has The Reserve Bank of India (RBI) as the
apex body from all matters relating to the banking system. It is the “Central Bank” of India
and act as the banker to all other banks.

Functions of RBI:

 Currency issuing authority

 Banker to the government.
 Banker to other Bank.
 Framing of monetary policy.
 Exchange control.
 Custodian to foreign exchange and gold reserves.
 Development activities.
 Research and development in the banking sector.
3.5 CLASSIFICATION OF BANKS:

I. On the basis of Ownership:

a. PUBLIC SECTOR BANKS

Public sector banks are those banks that are owned by the government. The government
owns these banks. In India 20 banks were nationalized in 1969and 1980 respectively. Social
welfare is there main objective.

b. PRIVATE SECTOR BANKS

These banks are those banks that are owned and run by private sector. An individual has
control over these banks in proportion to the shares of the banks held by him.

c. CO-OPERATIVE BANKS

These are those banks that are jointly run by a group of individuals. Each individual has
an equal share in these banks. Its shareholders manage the affairs of the bank.

II. According to the Law:

a) SCHEDULED BANK

Schedule banks are the banks, which are included in the second schedule of the banking
regulation act 1965. According to this schedule bank:

1. Must have paid-up capital and reserve of not less than Rs500, 000.

2. Must also satisfy the RBI that its affairs are not conducted in a manner Determinate to the
interest of its depositors. Schedule banks are sub-divided as:-a) State co-operative banks b)
Commercial banks

b) NON-SCHEDULED BANKS

Non -schedule banks are the banks, which are not included in the second schedule of the
banking regulation act 1965. It means they do not satisfy the conditions lay down by that
schedule. These are the banks having paid up capital, less than Rs.5Lakhs. They are further
classified as follows:-
 A. Central Co-operative banks and Primary Credit Societies.

B. Commercial banks

III. According to Function:

a) COMMERCIAL BANKS

These are the banks that do banking business to earn profit. These banks make loans
for short to business and in the process create money. Credit creation is the main function of
these banks.

b) FOREIGN BANKS

These are those banks that are incorporated by foreign company. They have set up
their branches in India. These banks have their head offices in foreign countries. Their
principle function is to make credit arrangement or the export and the import of the country
and these banks deals in foreign exchange.

c) INDUSTRIAL BANKS

Industrial banks are those banks that offer long term and medium term loan to the
industries and also work for their development. These banks help industries in sale of their
shares, debentures and bonds. They give loan to the industries for the purchase of land and
machinery.

d) AGRICULTURAL BANKS

Agricultural banks are those banks that give credit to agricultural sector of the
economy.

e) SAVING BANKS

The principle function of these banks is to collect small savings across the country
and put them to the productive use. In India department of post office functions a savings
banks.
 f) CENTRAL BANK

Central Bank is the apex bank of the banking system of the country. It issues currency
notes and acts a banker's bank. Economic stability is the principle function of this bank. In
short, it regulates and controls the banking system of the country. RBI is the Central Bank of
India.

3.6 PRIVATIZATION OF INDIAN BANKING

For the public sector banks, the era of bumper profit is over. For much of the last
decade the process of collaborated financial liberalization had cleared up the Bank’s balance
sheet enabling them to with stand increased competition, global financing, turmoil and even
unprotected industrial slow down. But the cycle of liberalization has run its full course. Now
it is the time for the big structural leap, rationalization, mergers, and privatization. Unless the
banks undertake these fundamental changes, their profit will stay under pressure. There are
areas of competitions which banking industry is facing internationally and nationally. In the
pre-liberalization era, Indian banks could grow in a closed economy but the banking sector
opened up for private competition. It is possible that private banks could become
dominant players even within India. It has been recorded a rapid rise of the new private sector
banks and it has tracked the transformation of the public sector banks as they grapple with
the changes of financial deregulation. Use of ATM cards, Internet Banking, Phone Banking,
Mobile Banking are the new innovative channels of banking which are being widely used as
they result in saving both time and money which are two essential things that everyone is
short of and is running to catch hold of them. Moreover private sector banks are aligning its
infrastructures, marketing quality and technology to build deep commitment in building
consumer and retail banking. The main focus of these banks is on innovative range of
services or products.

3.7 STRUCTURE OF BANKING SYSTEM

Different countries of the world have different types of banking systems. However,
commercial banking had grown under all these banking systems. To understand the structure
of banking system, let us take up various types of banking systems one by one. These types
are:
 (1) UNIT BANKING:

Unit Banking originated in the United State of America. It grew in the United States
of America as a counter part of independent or industrial units. “An independent unit bank is
a corporation that operates one office and that is not related to other banks through either
ownership or control”. Thus under unit banking, a single bank is a complete organization in
itself having its own management. The scale of operation is small and the area is restricted to
a locality only. Unit banking is localized banking and is much more responsive to the needs
of the locality. It has better understanding of the local problems and conditions, which helps
it to cater to the needs of the area in a better way. The staffs of the unit bank are generally
local and are in a better position to determine the standing or desirability of the customers.
The failure of the unit bank will not endanger the banking system and economy. It is free
from the difficulties and diseconomies of large scale operations. It will not drain out the
financial resources of villages and small towns to big industrial centres and will ensure a
balanced growth.

(2) BRANCH BANKING:

Economic and Managerial problems faced by the unit banks lent to the emergence of
banking system. Now, this is most popular and important banking system. In branch banking,
a bank has a large network of branches scattered all over the country. Branch banking
developed in England. Subsequently most of the countries of the world adopted the system.
In terms of branches, the State Bank of India has emerged as one of the largest banks in the
world. As under the system the resources of a number of branches get pooled under the same
management, any individual branch is in a better position to face excessive withdrawals by
the customers. It facilitates diversification of activities because the area covered by the
branches is generally widespread. Under the system branches can operate without keeping
large idle cash reserves. It becomes possible for the bank to hire the services of competent
and professionally qualified managers, capable of understanding the handling technical
problems and complex situations. The cost of remitting or transferring funds from one place
to another is less. The staffs stay at a branch only for a limited period, so the chances of
objective decision making in the branch banking are high. Branch Banking tends to bring
homogeneity in the prevailing Interest Rates as it increases the mobility of resources from
one place to another. It is easier for the Central Bank to exercise Control. It will communicate
only with a few Registered /Head Offices of the Banks and not with each individual branch.
In this system there is more safety and liquidity of funds. The choice of securities and
investments is larger. Branch banking makes complete banking services available to the
smallest communities. The branches in small localities can be initially operated at loss in
expectation of future gains. The comparative study of unit banking and branch banking is a
case of small scale banking versus large scale banking. It is evident that the scale is clearly
titled towards branch banking. With the growth of large scale business it is no wonder that
the trend is almost every country towards the branch banking i.e. big banks with a network of
branches all over the country. Even in the U.S.A. the birthplace of unit banking. The Bank of
America has now more than 500 branches in the state of California itself.

(3) CHAIN BANKING:

Shaper, Solomon and White have defined Chain Banking as, “Arrangements by which
two or more banks –each of which retains its identity, capital and personnel –are brought
under common control by any device other than a Holding Company. “Under the system
there is pooling of resources. Chain banking overcomes certain limitations of unit banking.
But the system suffers from certain limitations of its own. There may be a lack of co-
ordination, proper control etc. The system is inflexible.

(4) GROUP BANKING:

It is similar to Chain Banking, the difference being that under Group Banking two or
more banks are brought under the control of the same management through a Holding
Company. Both the systems aim at gaining the advantages of large scale operations. The
banks are able to pool their resources in case of emergency or when large amount of cash is
required to meet the loan requirements of the customer. The advantages and disadvantages of
both the systems are similar. Both the systems developed in the United State of America as a
result of attempts to overcome the difficulties or limitations of unit banking.

(5) CORRESPONDENT BANKING:

Under Correspondent banking, small banks serving local communities hold deposits
with joint banks serving in big cities. This kind of banking is prevalent in U.S.A. The
correspondent banks perform two important services of outstation cheque clearing and loan
participation for the respondent banks while they benefit for the deposit funds of
respondent banks.
3.8 FUNCTIONS OF BANK
PRIMARY FUNCTIONS:
1) Accepting of Deposits: A bank accepts deposits from the public. People can deposit their
cash balances in either of the following accounts to their convenience:-

a. Fixed or Time Deposit Account:

Cash is deposited in this account for a fixed period. The depositor gets receipts for the
amount deposited. It is called Fixed Deposit Receipt. The receipt indicates the name of the
depositor, amount of deposit, rate of interest and the period of deposit. This receipt is not
transferable. If the depositor stands in need of the amount before the expiry of fixed period,
he can withdraw the same after paying the discount to the bank.

b. Savings Account:

This type of deposit suits to those who just want to keep their small savings in a bank and
might need to withdraw them occasionally. Banks provide a certain rate of interest on the
minimum balance kept by the depositor during the month.

c. Current Account:

This type of account is kept by the businessman who are required to withdraw money every
new and then. Banks do not pay any interest on this account. Any sum or any number
of withdrawals can be presented by such an account holder.

2) Advancing of Loans: The bank advances money in any one of the following ways.

a. Overdraft Facilities:

Customers of good trading are allowed to overdraw from their current account. But they have
to pay interest on extra amount they have withdrawn. Overdrafts are allowed to provide
temporary accommodation since the extra amount withdrawn is payable within a short
period.

b. Money at Call:

It is the money lent for a very short period varying from 1 to 14 days. Such advances are
usually made to other banks and financial institutions only. Money at call ensures liquidity. In
the Interbank market it enables bank to make adjustment according to their liquidity
requirements.
c. Loans:

Loans are granted by the banks on securities which can beeasily disposed off in the market.
When the bank has satisfied itself regarding the soundness of the party, a loan is advanced.

d. Cash Credit:

The Debtor is allowed to withdraw a certain amount on a given security. The debtor
withdraws the amount within this limit, interest is charged by the bank on the amount actually
withdrawn.

e. Discounting bill of exchange:

It is another method of making advances by the banks. Under this method, bank gives
advance to their clients on the basis of their bills of exchange before the maturity of such
bills.

f. Investment in Government Securities:

Purchasing of Government securities by the bank’s amount to advancing loans by them to the
Government. Banks prefer to buy government securities as these are considered to be the
safest investment. For example: Indira Vikas Patra: It enables the banks to meet requirement
of statutory liquidity ratio (SLR)

3) Credit Creation:

One of the main functions of banks these days is to create credit. Banks create credit
by giving more loans than their cash. Customers can leave standing instructions with the
banker for various periodic payments ensuring the regular payments and avoiding the trouble
of performing it themselves.

i) Purchase and Sale of Securities:

The modern commercial banks also undertake the purchase and sale of various securities like
shares, stocks, bonds units and debentures etc. On behalf of the customers, banks do notgive
any advice regarding the suitability or otherwise of a security but simply perform the
functions of a broker.
ii) Trustee and Executor:

Banks also acts as trustees and executors of the property of their customers on their advice.
Sometimes banks also undertake income tax services on behalf of the customers.

iii) Remittance of Funds:

The Commercial banks remit funds on behalf of clients from one place to another through
cheques, drafts, mail transfers etc.

iv) Representation and Correspondence:

Sometimes commercial banks act as representatives or correspondents of the clients

especially in handling various applications. For instance, passports and travel tickets, booking
of vehicles, plots etc.

v) Billion Trading:

In many countries, the commercial banks trade is billions like gold and silver. In Oct 1997, 8
banks including SBI, IOB, Canara Bank and Allahabad Bank have been allowed import of
gold which has been put under open general licensed category.

vi) Purchase and Sale of Foreign Exchange:

Banks buy and sell foreign exchange, promoting international trade. This function is mainly
discharged by foreign Exchange Banks.

vii) Letter of References:

Banks also give information about economic position of their customers to domestic and
foreign traders and vice versa.

B) GENERAL UTILITY SERVICES

In addition to agency services, banks render many more utility services to the public. These
services are:-

i) Locker Facilities: Banks provide locker facilities to their customers. People

can keep their valuables or important documents in these lockers. Their
annual rent is very nominal.
ii) Acting as a referee: It desired by the customers, the bank can be a referee
i.e. who could be referred by the third parties for seeking information
regarding the financial position of the customers. The bank will acts as
referee only and only if it is desired by the customer, otherwise the secrecy
of a customers is account is maintained very carefully.
iii) Issuing letters of credit: Bankers in a way by issuing letters of credit certify
the credit worthiness of the customers. Letters of credit are very popular in
foreign trade.
iv) Acting as Underwriters: Banks also underwrite the securities issued by the
Government and Corporate bodies for a commission. The name of bank as
an underwriter encouraged investors to have faith in the security.
v) Acting as information banks: Commercial banks also act as “information”
bureau as they collect the financial, economic and statistical data relating to
industry, trade and commerce. HDFC Bank is providing information
relating to NRI Schemes and commentaries of experts on development in
the areas of finance through Internet.
vi) Issuing Traveller’s cheques and credit cards: Banks have been rendering
great service by issuing traveller’s cheques, which enable a person to travel
without fear of theft or loss of money. Now, some banks have started credit
card system under which a credit card holder is allowed to avail credit from
the listed outlets without any additional cost or effort. Thus, credit card
holder need not carry or handle cash all the time. Now, international credit
cards are joining hands with Indian Banks.
vii) Issuing of gift cheques: Certain banks issue gift cheques of various
denominations, e.g. Some Indian banks issue gift cheques f the
denominations of Rs. 21, 31, 51 and 101 etc. They are generally issued free
of charge.
viii) Dealing in Foreign Exchange: Major branches of commercial banks also
transact business of foreign exchange. Commercial banks are the main
authorized dealers of foreign exchange in India.
ix) Merchant banking Services: Commercial banks also render merchant
banking services to the customers. They help in availing loans from non-
banking financial institutions.
 x) Help in Transportation of Goods: Big businessmen or industrialists after
consigning goods to their retailers send the Railway Receipt (Consignment
Note) to the bank.

List of Public Sector Banks

 State Bank of Bikaner & Jaipur

 State Bank of Hyderabad
 State Bank of Indore
 State Bank of Mysore
 State Bank of Saur Astra
 State Bank of Travancore

Other Nationalised banks are:

 Allahabad Bank
 Andhra Bank
 Bank of Baroda
 Bank of India
 Bank of Maharashtra
 Canara Bank
 Central Bank of India
 Corporation Bank
 Dena Bank
 Indian Bank
 Indian Overseas Bank
 Oriental Bank of Commerce
 Punjab & Sind Bank
 Punjab National Bank
 Syndicate Bank
 UCO Bank
 Union Bank of India
  United Bank of India
 Vijaya Bank

List of Private Sector Bank

 Bank of Punjab
 Bank of Rajasthan
 Catholic Syrian Bank
 Centurion Bank
 City Union Bank
 Dhanalakshmi Bank
 Development Credit Bank
 Federal Bank
 HDFC Bank
 ICICI Bank
 IDBI Bank
 IndusInd Bank
 ING Vysya Bank
 Jammu & Kashmir Bank
 Karnataka Bank
 Karur Vysya Bank
 Lakshmi Vilas Bank
 South Indian Bank
 United Western Bank
 UTI Bank

List of Foreign Banks in India

 ABN-AMRO Bank
 Abu Dhabi Commercial Bank
 Bank of Ceylon
 BNP Paribas Bank
 Citi Bank
 China Trust Commercial Bank
  Deutsche Bank
 HSBC
 JPMorgan Chase Bank
 Standard Chartered Bank
 Scotia Bank
 Taib Bank

3.9 Upcoming Foreign Banks in India

By 2009 few more names is going to be added in the list of foreign banks in India.
This is as an aftermath of the sudden interest shown by Reserve Bank of India paving
roadmap for foreign banks in India greater freedom in India. Among them is the world's best
private bank by Euro Money magazine, Switzerland's UBS.

The following are the list of foreign banks going to set up business in India:

 Royal Bank of Scotland

 Switzerland's UBS
 US-based GE Capital
 Credit Suisse Group
 Industrial and Commercial Bank of China

Merrill Lynch is having a joint venture in Indian investment banking space – DSP Merrill
Lynch. Goldman Sachs holds stakes in Kotak Mahindra arms. GE Capital is also having a
wide presence in consumer finance through GE Capital India.

India’s GDP is seen growing at a robust pace of around 7% over the next few years,
throwing up opportunities for the banking sector to profit from. The credit of banks has risen
by over 25% in 2004-05 and the growth momentum is expected to continue over the next four
to five years.

Participation in the growth curve of the Indian economy in the next four years will
provide foreign banks a launch pad for greater business expansion when they get more
freedom after April 2009.