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The possible reasons why a device might not connect to a wireless network on a broadband router
include:-
Router Log in
To check most of the settings in this document, you will need to log in to your router's web
management system. To do this open a web browser (e.g. Internet Explorer, Mozilla Firefox, or
Google Chrome) and in the address bar enter this address:-
(http://192.168.1.1)
username: admin
password: admin (or your own password if different)
To check this via the router's configuration, log into the router. Then:-
Click the "Advanced" button on the initial summary screens, then click on "Setup" along the top &
"Wireless Setup" down the left. Next click on the "Manual Wireless Network Setup" button. Make
sure that the "Enable Wireless" option is ticked:-
Only use a mixture of upper & lower case letters & numbers. Other characters can trigger an AES
encryption bug in the device.
However, there is a very easy mistake to make here, thinking you can use any of the 11 channels
available in the 2.4GHz band, but in actual fact, you should only use channels 1, 6 or 11. For the
reasons behind this see:-
http://www.metageek.net/support/why-channels-1-6-and-11
To change your channel, logon to your router, go into "Advanced" mode, then it depends on the
make/model of router that you have.
Basic – WLAN
Then in the "Wireless Network Settings" section, the channel number field is hown below:-
On the 3780 click on “Advanced” followed by the “Advanced Wireless” page and look in the
“WLAN Performance” section:-
There you will find the channel setting, one for the 2.4GHz band and another further down for the
5GHz band. This is the one for the 2.4Ghz band:-
Note: in some rare cases, after setting the 2.4GHz channel to a dedicated number, some devices can
no longer detect the network name (SSID). If this is the case, also in the "Advanced Settings"
section, set the “802.11n bandwidth” to 20MHz and the “802.11n guard interval” to “Short” in the
2.4GHz band. You may also need to set the 802.11n/ac guard interval to “Short” in the 5GHz band
as well.
Go to:-
Then enter the new SSID in the SSID field & the password in the "WPA pre-shared key" field:-
For the password, go down to the "Pre-shared key section. Enter the new password there.
This can be caused by the DHCP server in the router having a too small start & finish IP address
range.
Some routers also restrict the number of simultaneous devices allowed to connect to the router's
wireless network. With a standard TalkTalk configuration, this can be increased up to a maximum of
253.
If you log on to the router & go into advanced mode, then depending on the router you have check
these two settings.
DHCP server
Basic > LAN > DHCP
DHCP
Click the "Setup" tab along the top & "LAN Setup" down the left. In the DHCP section, set them as
follows:-
There does not seem to be any option to limit the number of simultaneous connections.
DHCP
Click on the "Home Network" tab across the top and then "LAN Interface" down the left. In the
DHCP Server section, set the address range as follows:-
There does not seem to be any option to limit the number of simultaneous connections.
Click on the "WLAN Filtering" tab along the top. If the "Enable" option is ticked, then filtering is
active. Select the "Whitelist" and a list of all of the MAC addresses of the devices that are currently
allowed, will be seen. Check if the device in question has it's MAC address allowed:-
Traditional 802.11 channels are 20 MHz wide, The ability to add a second channel was introduced
with 802.11n, older standards 802.11b or g do not support this. It is supported in both the 2.4 &
5GHz frequency bands, but it works best in the 5GHz band. This is because there is only space for
three traditional, non-overlapping channels in the 2.4GHz frequency band (channels 1, 6 & 11).
Therefore, there is only enough space for one bonded channel in that portion of the RF spectrum.
With 5GHz, there are over 20 non-overlapping channels, so you can have several bonded channels
operating within close proximity to each other without co-channel interference.
There can be problems using a 40MHz channel bandwidth setting in the 2.4GHz band, particularly
if you use a lot of bluetooth devices, as the two can clash.
In the 5GHz band it is really a no brainer (unless Apple), always use it.
1. .11n bandwidth
2. Channel width
3. Bandwidth
4. Channel bonding
You may see your network card reporting a speed or bandwidth of 150 or 300Mbps in the
connection status (see this example from Windows 7):-
The settings for this (depending on make/model of router) is 20/40MHz or some combination of the
two on Huawei routers. Some routers now even off 60Mhz as an option (3 channels).
Taking the Huawei as an example, if using the option "20/40MHz" the router will negotiate with the
network card when a wireless connection between the two is established. Both devices will use the
highest supported common setting. So if the network card only supports a bandwidth of 150Mbs,
the they will both only work at 150Mbps, even though the router can run at a higher bandwidth. If
the network card supports 150, 300 and greater bandwidth settings, the highest common one is
300Mbps.
Assuming the router is setup to use wireless channel 6, and the router & network card have
negotiated to use 40MHz. This means that channel 6 can handle a bandwidth of 150Mbps, but that
it requires an extra channel to use, if the amount of data flowing across your network card exceeds
150Mbps. That extra channel it can then use is channel 10. This allows up to a total of 300Mbps
when using both channels.
Depending how technical you are, why am I one moment talking Mbps and then in frequencies
MHz? Each channel on an 802.11n uses a 20MHz frequency band. Some D-Link routers show the
setting as "Channel Width" and give it in Mbps.
Apple
This all sounds great, unless you use any Apple devices, as they don't particularly like the
20MHz/40MHz 802.11n bandwidth. This can cause these devices not to be able to find the wi-Fi
network in question. To check this log into the router & follow as per the particular router.
Note: if you want to use the increased bandwidth this option offers, then if at all possible lock the
router down to 802.11n mode only. If set to allow connections on "b, g or n" and a device running
802.11g connects to the router for eaxample, all devices then have to run at 802.11g and this facility
is no longer available.
In there change the "11N band width" option from 20/40Mhz to just 20MHz & see how that goes.
On the 3780 the bandwith option is in the "WLAN Performance" section, which is off "Advanced
Wireless" down the left hand side:-
http://www.pcmag.com/article2/0,2817,2405996,00.asp
On Huawei routers, look in Basic > WLAN, however, unless firmware updates have made it
configurable, it is not an available option in the D-Link routers.
This parameter is included in this document, because some devices may not like a short guard
interval & therefore may not be able to connect to this network.
In the "Advanced Settings" section, set the “802.11n bandwidth” to 20MHz and the “802.11n guard
interval” to “Short” in the 2.4GHz band. You may also need to set the 802.11n/ac guard interval to
“Short” in the 5GHz band as well.
If your router has recently had it's firmware upgraded to a different version, it can behave
unexpectedly like this, until a factory reset has been performed on the router.
Waning: this will cause all configuration data that you have put into the router yourself, to be lost.
I have produced a guide on how to perform a factory default on the TalkTalk routers & get back on
line. Please let me know if you want a copy & I'll attach it to your thread.
Before changing the encryption to AES type, the XP machine MUST be running SP2 at least, so if it
hasn't been updated with all service packs, you will need to do this, as well as updating adapter
drivers, update it to SP3 for best results!
Once your machine has new drivers and all Service Packs installed, XP needs to be set to AES and
not TKIP type encryption:-
See this search through YouTube where these videos show how to resolve the issue.
So if connected, but can't access the router or internet, were you allocated these correctly?
This can normally be checked quite easily, but varies with the type of device you are trying to
connect with. Some of the possible devices are shown in this document.
• Windows PC or Laptop
• Windows Phone
• Apple MacBook, iPhone or iPad
• Android phones
ipconfig /all
In this example the PC is connected by wireless and the ethernet cable is diconnected. If you are
trying to connect via an ethernet cable, you will see what IP address etc you have been allocated,
only if the "Media State" shows as "Connected". The addresses & subnet mask required are
highlighted in yellow below:-
Windows IP Configuration
Ethernet adapter Local Area Connection: <--Ethernet cable (wired) settings section
ipconfig /renew
Then tap on “General” and “Wi-Fi” and look for the network name you are connected to.
Next tap the blue arrow next to it. This will display the wireless TCP/IP configuration settings.
Click on the “DHCP” tab below:-
Note: with all vesrions of android, they will only show the phone's IP address, not the subnet mask,
default gateway, or DNS servers.
To display everything you would need an Android app such as:-
"IPCONFIG -Get MAC IP ADDRESS"
This app was just selected from Play Store but was not tested.
Android 2.x
Open Settings
Touch Wireless & Networks”. Then press the Menu key & choose “Advanced”. Look at the IP
Settings section.
Android 3.x
Open Settings
Touch Wireless & networks on the left
Touch Wi-Fi settings
Then press the Menu key & choose “Advanced”. Look at the IP Settings section.
Android 4.0
Open Settings
Under the Wireless & networks heading on the left, Touch Wi-Fi
Then press the Menu key & choose “Advanced”. Look at the IP Settings section.
See:-
https://support.apple.com/en-is/HT202068