Darien Daniel Wright

Objective - Seeking a position to utilize my educational and technological skills to im-

prove fluidity in customer service in a thriving and increasingly efficient work-
ing environment.

Education Baltimore Polytechnic Institute High School

August 2007 - June 2011
Morgan State University Baltimore, Maryland
September 2011 - June 2012
Community College of Baltimore County
February 2016 – December 2016

Skills
• Leadership skills efficient in sustaining a positive environment in the work-
place, being able to effectively converge coworkers’ attitudes in a team
while sufficiently tending to client’s needs.
• Savvy in utilizing mainstream computer technology, through experience in
banking-retail as well media, audio-visual environments.
• Superb customer service rather being over the phone via call-center or in
person regarding retail environment. Excellent communication, and literary
skills to effectively accommodate needs and requests of clients
• Versatile in the performing of multiple tasks in a heavy workload situation,
with high willingness to assist others in a serving manner.
 Bank of America – Fraud Client Services Representative
Experience 07/2017 – Present

• Complete inbound and outbound calls, take appropriate action based on

transaction characteristics of great complexity. Review customer accounts
for prevention and detection of possible Fraud. Responsible for research
and analysis of account activity to assess levels of risk and fraud type.

• Perform back-office functions related to research and resolution of fraudu-

lent activity and support. Follow established procedures, guidelines, and re-
search utilizing multiple systems, programs and tools.

Bank of America - Claims Analyst II

04/2017 – 07/2017

• Accommodating issues with a Credit card or Automated Clearing House

(ACH) transaction, by investigating and finding a resolution to their needs.
Contact merchant of whom client has had dealings with in order to rectify
mistreatment and or mistaken charge amounts by merchant which may
have affected clients negatively.

• Work in an inbound call-center assisting a diverse range of clients, utilizing

the various tools and programs to initiate new claims, follow up on existing
claims, make account adjustments when appropriate, appeal denied claims,
and research and resolve other complex customer concerns.

Marketsource, Allegis Group Company - Mobile Associate

02/2016 – 04/2017
• Acquire retain information regarding promotions for varies sales concerning
electronic merchandise in order to more effectively succeed in the selling of
said merchandise.
• Operate in a friendly and open environment attempting to give guests a
wide range of helpful and informative information which can help them un-
derstand and use the newest forms of innovation in todays increasingly
technological forecast.
• Provide information and services by selling and activating both contracts
and prepaid cellular devices by multiple mainstream carriers such as Sprint,
AT&T, and Verizon as well as prepaid secondary carriers.
• Provide effective communication and productivity for customers in retail
store via the means of answering questions on various products, and com-
pleting sales.
Sheppard Pratt Hospital, Towson, MD - Audio/Visual Technician
06/2013 – 07/2017
• Utilize audio-visual, recording, and computational skills while operating a
16-channel mixing board for maximization of sound quality.
• Monitor live conferences and presentations, setting up audio equipment;
projectors and lighting according to the requests of said clients.
• Exercise proper telephone protocol to fulfill technological needs of clients in
a swift and professional manner.
Walmart Retail - Electronics Sales Associate
06/2012 - 05/2014
• Provide information and services by selling and activating both contracts
and prepaid cellular devices by multiple mainstream carriers such as Sprint,
AT&T, T-Mobile, and Verizon as well as prepaid secondary carriers.
• Provide effective communication and productivity for customers in retail
store via the means of answering questions on various products, and com-
pleting sales.
• Stocking a multitude of products on shelves in order to sustain an adequate
amounts of merchandise available for customers.
Southern Baptist Church - Media Ministry Technical Assistant
Volunteered 01/2011 - 12/2011
• Remotely control cameras angles and record live feed which stream into
the internet for viewers to participate in service even abroad.
• Provide camera-man duties while attempting to acquire the most appropri-
ate, clear, and effective shots and angles to grant online viewers the best
live experience as possible.

Southern Baptist Church – Licensed Associate Minister

11/2015 – Present
• Assist and or fulfill leadership/pastoral duties which are utilized in a Christian
church Sunday’s worship environment; helping protocol, musicians, and members
remain in unison as the program for a service is followed as seamlessly as possible.
Reading scripture, leading prayer, commanding offering, leading worship, give
greeting to guests, provide announcements, lead benediction, present commun-
ion, present the word of God through preaching, teach bible class for new mem-
bers, assist in baptism.
• Present announcement voice-overs in a professional fashion, annunciating and
pronouncing them as fluently as possible via microphone recording in a produc-
tion environment.
References • Linda Boateng,

• Phyllis Niedzialkowski

• Christine Myers