Académique Documents
Professionnel Documents
Culture Documents
Checklist
-A list of common defects and
the number of observed occurrences of
these defects
Control charts -Charts
used to evaluate whether a process is
operating within set expectations.
Scatter diagrams
-Graphs that show how two
variables are related to each other.
Pareto analysis
-A technique used to identify
quality problems based on their degree
of importance.
Histogram
-A chart that shows the
frequency distribution of observed
values of a variable
Quality function deployment (QFD)
-A tool used to translate the
preferences of the customer into
specific technical requirements.
Reliability
-The probability that a product,
service, or part will perform as intended
Quality at the source
-The belief that it is best to
uncover the source of quality problems
and eliminate it.
Deming Prize
-A Japanese award given to
companies to recognize efforts in
quality improvement.
ISO 9000
-A set of international quality
standards and a certification
demonstrating that companies have
met all the standards specified.
ISO 14000
-A set of international standards
and a certification focusing on a
company’s environmental
responsibility.