Clarifiers

Thomas J Leonard Coach Training Center

The 15 Clarifiers
Hallmarks of the Certified Coach (TM)
Version 1.3 06/05/02 | Copyright CoachVille.com
These "knowing what you hear" clarifiers are part of the basis of the Certified Coach
Program from CoachVille and are only available through our Coach Training Center.

Scorecard of the The Clarifiers

coach's effectiveness
low --------------high ...one of 5 components of the Certified Coach Coaching Process

1. Urgent or Important?
0 1 2 3 4 5
Is the matter urgent or "merely" important?
2. Addressed or Avoiding?
0 1 2 3 4 5
Is the client addressing the problem/situation, or avoiding it?
3. Accurate or Interpretation?
0 1 2 3 4 5
Is the client being accurate or are they interpreting?
4. Open or Resistant?
0 1 2 3 4 5
Does the client sound open or resistant about what they are sharing?
5. Internal or External Reference Point?
0 1 2 3 4 5 Is what the client is saying coming from them or an external reference
point?
6. Want or Could/Should/Need?
0 1 2 3 4 5
Is it a want or a something very different?
7. Opportunity or Possibility?
0 1 2 3 4 5
Is it a real opportunity or just a possibility?
8. Source or Symptom?
0 1 2 3 4 5
Is it the source of the problem or a symptom?
9. Opening or Share?
0 1 2 3 4 5 Is what the client is saying an opening for change or just an
FYI/share?
10. Response or Reaction?
0 1 2 3 4 5
Is the client responding to a situation or reacting to it?
11. Create or Eliminate?
0 1 2 3 4 5 Is the the client creating something or reducing/eliminating
something?
12. Problem or Concern?
0 1 2 3 4 5
Is the client presenting a problem or just a concern?
13. Present or Past?
0 1 2 3 4 5
Is the client coming from the present or the past?
14. Acceptance or Resistance?
0 1 2 3 4 5
Is the client accepting a change/new reality or resisting it?
15. Toward or Away From?
0 1 2 3 4 5
Is the client moving toward something or away from something?
Copyright by 1997 Thomas Leonard and 2006 by CoachVille LLC. All rights reserved. The Certified Coach
Training Program from CoachVille LLC. No duplication, adaptation, re-packaging, or distribution. Contact
information: CoachVille Help Desk | www.CoachVille.com

1 of 1