Suma Soft Provides BPO

Services To A Leading US-based

Supply Chain Management Provider

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Client’s Background:
The client is a US-based provider of technology-enabled transportation and supply chain management services, delivered
on a proprietary technology platform, serving the transportation and logistics needs of its customers. The client has been
listed in Inbound Logistics' Top 100 3PL Providers in 2011, and has procured transportation and provided logistics
services to more than 22,700 clients across a wide range of industries such as, manufacturing, construction, consumer
products and retail.

The client uses a proprietary technology platform to compile freight & logistics data from its network of 24,000 motor, rail,
and air freight transportation providers. The client offers services in various transportation modes, including truckload,
less-than truck-load, small parcel, inter-modal, domestic air, expedited and international transportation services.

The Business Challenge:

The client required a cost effective and efficient back office operation. Each transaction required all associated
documents to be collected within stringent timelines. For all the completed transactions, the carriers are to be timely
paid, customers are to be billed on time and any discrepancies need to be quickly resolved.

For this, the client needed an efficient back office team that can handle fluctuating volumes with additional capacity
during peak periods and holiday seasons. This required that the staffing model be managed to meet the client
expectations.

Business Areas of Concern:

High-quality and SLA-driven back office

1 services for management of Accounts
Payable (AP) Process

Time critical Track and Trace

2 (TNT) for key accounts

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What was Suma Soft’s BPO Solution?
Suma Soft put in place a processing team with coverage of 18x5 and consisting of processing associates with extensive
training on the client’s processing requirements. The staffing-plan was tailored to meet seasonal as well as weekly peaks.
Based on the business process requirements, the team worked in the day or night shifts.
Suma Soft provided the client with an efficient staffing model where all document collections and back office work were
done during client’s night hours and all calling activities was conducted during day-time making the whole process more
efficient with improved TAT.

The process focus and quality systems implemented at Suma Soft resulted in meeting client’s SLAs for turn-around time
and quality.

Suma Soft implemented the following processes:

1 Accounts Payable Process

2 Document Postings

3 Document retrievals

4 EDI Exceptions

5 Exception Resolutions

6 Track and Trace

The Business Outcome:

The off-shore BPO delivery team provided the required efficiency and cost effective results for the client. Over the past 5
years of services the team has grown 200% percent to take on additional workload and has been instrumental in reducing
cost by over 50% for the client.

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Suma Soft Fact File:

16+ Years of ISO 27001:2013 Information Security Indian Computer Emergency Response Team
BPM Experience System Managment (ISMS) Certified (CERT-In) Empanelled IT Security Auditor

Industry ISO 9001:2008 Quality Managment Standardisation Testing & Quality Certification (STQC)
Verticals Catered to Systems (QMS) Certified Empanelled Testing Company

Global Clientele

Contact Suma Soft

For more information on how Suma Soft can deliver superior services to your end-customers & maximize their
satisfaction with your business, contact us today.

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