MUNAZA BATOOL

Direct: 051-5200387
Cell # +92332-5912174
E-mail: munaza_batool@yahoo.com
Address H# 436/ 4A Akbar Street Tench Bhatta Rawalpindi
CAREER OBJECTIVE

An organization where my capabilities and skills can be utilized and nourished to meet
its goals and targets is one of my ambitious desires amongst other challenges to pursue my
career. Hard work, Dignity and Passion always remain vital and effective approach in my
career and I always implement these skills with great proficiency and Accuracy
EXPERIENCE

 In vision communicators Pvt ltd. Work as a project manager, Lahore for 3 years.
 Work as Field Surveyor and Data Encoder on Traffic Modeling Study for Rawalpindi and
Islamabad in National Engineering Services Pakistan (PVT) Limited for 3
 Internship from foundation university (6 weeks)
JOB DESCRIPTION (Vision Communicators)
 Support and provide superior service via phones, e-mails and as a receiver and caller
 Use questioning and listening skills that support effective telephone communication.
 Use an effective approach to handle special telephone tasks like call transfers, taking
messages, call backs, holds, interruptions, and unintentional disconnects.
 Understand the impact of attitude in handling calls professionally
 Effectively deal with job stress, angry callers, and upset customers
 Use the most appropriate way to communicate with different behavior types on the
telephone.
 Apply the elements of building positive rapport with different types of customers over the
phone.
 Apply the proper telephone etiquette to satisfy various customer situations.
 Apply appropriate actions to effectively control a telephone call.
 Identify voice skills and how to enhance a good telephone presentation.
 Meets commitments to customers
 Other duties as assigned.
 QUALIFICATIONS

M.Sc. Economics: 2010 Foundation University Islamabad

Graduation: 2008 Punjab University
HSSC: 2004 Rawalpindi Board
SSC: 2002 Rawalpindi Board

Skills & Strengths

 Dedication & ability to work well in autonomous as well as group environment.
 Excellent leadership skills with a vision and perception to build and lead.
 Capability to work under intense pressure and meeting deadlines & achieving targets.
 Strong Interpersonal and Communication Skills.
 Have strong operational and leadership skills and thrives on goal achievement.
 Ability to work within a team and lead a team as a team leader.
 Sufficient knowledge of MS office Applications
PERSONAL:

Husband Name Fawad Haider

Date of Birth 04 February, 1986
Marital Status Married
Domicile Punjab (Chakwal)

REFRENCES:
Will be furnished upon request.