Fahad Mahmood

94 F, Punjab Small Industries Cooperative Housing Society, Lahore Pakistan.

Mob: 0302-8410842 E-mail: Fahad9452@hotmail.com

Personal Statement
An experienced IT Professional is looking for a senior role in System Administration and
management that will utilize my extensive technical expertise and out of the box decision
making Skills. My 10 years of experience in Managed Services Environment is purely comprises of
end user support with proven track record to resolve complex situations.

KEY SKILLS
 Expertise in Microsoft Server Technologies (AD, LYNC, Exchange, SQL Server)

 Customer focused approach to figure out things within SLA

 Planning, Designing and deployment of MS solutions for any size of enterprise

 Worked on different type of hardware i.e: HP Proliant BL460c G7,, Dell, IBM DS7000, EMC
SAN

 Infrastructure virtualization using VMWare, Hyper-V

 Office 365.

 Practical experience of Microsoft Active Directory Services & Group Policies

 Practical Experience of managing SAN(HP MSA, Hitachi)

 Excellent Documentation and Reporting Skills

 Designing and administration expertise of MS SCCM

 Extensive working experience in different networking technologies, LAN/WAN/Wireless

 Thorough hands on of DR/Backup Technologies (Symantec Net Backup, Microsoft Data

Protection Manager)

 Installation, configuration and administration of Windows server 2003, 2008 & 2012

Attributes
 Team player and friendly

 Leadership abilities

 Flexible and adaptable with “can do” attitude

 Innovative
 EMPLOYMENT SUMMARY

Assistant Manager IT Services. Nov 2016 – Continued

Afiniti, USA

Afiniti is the world premier AI (Artificial Intelligence) based service provider, Afiniti works with some
of the biggest global brands across a wide range of sectors, including Airlines, Financial Services,
Hospitality, Insurance, Politics, Retail, Satellite TV, Social Media, Telecommunications, and Utilities.

Responsibilities
 Microsoft Infrastructure planning, deployment and Operations.
 Tier-3 Level support
 Desktop management using GFI LAN Guard, WSUS
 Virtualization and VDI management i.e. Citrix, VMware ESX 5.5, HyperV 2012
 Administration of Microsoft Exchange 2016.
 Collaboration services Implementation and support for Cisco Spark, WebEx with SSO and
ADFS.
 HP SAN Management, Synology Backups for Microsoft Environment.
 Microsoft SCCM, SCOM and Patch management.
 Self-service portal Deployment and operations support
 Email Hygiene management.
 Email and other related web service management through Barracuda load balancers.

Key Achievements & Projects

 Planning, sizing, Implementation and user migration of Exchange 2016 for Afiniti, including Data
Migration from Legacy SMTP services
 Cisco CUCM, WEBEX and Cisco Spark Integration with Microsoft environment.
 Deployment of Microsoft LYNC 2013
 Active Directory services Consolidation.

Microsoft Systems Administrator Jan 2012 – Nov 2016

MOBILINK GSM, Pakistan

Mobilink is a leading telecommunication enterprise in Pakistan with 12000 Internal Customers. It is

ITIL compliant organization runs a variety of Microsoft platform products which demands a good
experience in the field of systems engineering and meeting project timelines.
 Responsibilities
 Active Directory and Group Policies Management
 Tier-2 and Tier-3 Level support for end users/Business Users
 Desktop management using GFI LAN Guard, WSUS
 Virtualisation management i.e. VMWare ESX 5.5, HyperV 2012
 Administration of Microsoft Exchange 2007/2010/2013 organization for 10000 mailboxes
 Voice messaging administration using MS LYNC 2010/2013
 HP SAN Management, Synology Backups and DR via Symantec Net backup
 Monitoring 100 Plus windows based infrastructure Servers using MS SCOM
 Creation of RFP, RFQ, SOW, RFI, SLA/OLA management and yearly budget management
 Bulk user account creation and modifications using AD Manager, Hyena.
 Auditing of IT transaction through Quest auditor.
 Designing and deployment of solutions for infrastructure optimization

Key Achievements & Projects

 Planning, sizing, Implementation and user migration of Exchange 2013 with Microsoft Premier Field
Engineer
 Deployment of Microsoft LYNC 2013 and onwards migration of 10000 Users from OCS 2007 to LYNC
2013
 Implementation of Microsoft 2008 R2 Directory Services(Active Directory)
 Lead Transfer to Operations for VMWare Infrastructure
 GFI LAN Guard deployment as security and critical patches for end workstations.

System Administrator June 2007 – Jan 2012

GEO TV
Geo TV is Pakistan’s premier TV channel with a global viewership. Geo TV has 3 subsidiary TV Channels Geo
News, Geo Entertainment, Geo Super and Geo TEZ.

Responsibilities

 Exchange and AD management

 Content management through Octopus.
 IVR services
 Servers hardware troubleshooting
 Streaming and video Technologies
 Administration of MacAfee Endpoint protection Antivirus
 ISA Proxy servers, FTP services.
 CERTIFICATIONS
 Microsoft Server Virtualization for Windows Server Hyper-V and System Center
 MCITP Exchange 2010
 MCSE Server administration 2008
 VMware Certified Professional on vSphere 5
 ITIL
 Linux Professional institute Certified Level-1

EDUCATION
2005 University of Agriculture, MSc Computer Sciences CGPA 3.2
Faisalabad Pakistan

TRAININGS

  MOC base training of Exchange 2007, 2010, 2013 installation, configuration,

administration and migration as well

 ITIL V3 Foundation

 MOC Base training of Active Directory installation and administration

 MOC base training of Windows Server 2008 installation and configuration

 MOC base training of LYNC 2013 administration

 Advanced administration and troubleshooting of MS Active Directory

 Hyper V essentials
  POC and MOC base for Office 365 for 250 users.



REFEREES

Will be furnished upon requirements.