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Getting Started

Hybrid IP-PBX

Model No. KX-HTS824


KX-HTS32

Thank you for purchasing this Panasonic product.


Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1 For Your Safety" in Important Information Guide before using this product.

KX-HTS Series: PJMPR Software File Version 001.10000 or later

Manuals and supporting information are provided on the Panasonic Web site at:
http://www.panasonic.net/pcc/support/pbx/
System Components

System Components
System Components for KX-HTS Series
Category Model No. Description
Main Unit KX-HTS824 Hybrid IP-PBX: 4 to 8 Outside (CO) Lines, 8 to 24
KX-HTS32 Extensions, No activation Key for SIP trunk and SIP
Extension, Wireless connection through built-in
Wireless LAN.
Optional Service Cards KX-HT82480 4 ports Analog Trunk interface with Caller ID (LCOT4)
KX-HT82470 8 ports Standard Telephone Line Interface with Caller
ID (SLC8)
KX-HT82460 2 ports Panasonic Proprietary Door phone Interface
with door opener (no sensor interface) (DPH2)
Proprietary Equipment KX-A227 Backup battery cable

Equipment Compatibility for Main Unit


The PBX supports the following equipment:
Doorphones: Doorphone (KX-T30865, KX-T7765)
SIP Phones: Compatible with the Video communication with the KX-NTV series. Refer to the
Panasonic Web site for information on Compatible Terminal List as below, Click
Compatible Terminal List at http://panasonic.net/pcc/support/pbx/index.html
KX-HDV series terminals work as general SIP phone (except KX-HDV230).
Other: Single line telephones

Note
• For the equipment that can be connected to the main unit, refer to corresponding device's manual.
• When using a video call on a remote site, you will need to set the network bandwidth on the KX-NTV
series (512 kbps MAX). Refer to the corresponding manual for setup.

Notice
• This PBX supports general SIP phones. However, some PBX features may not be available depending on
the type of telephone.
• Under power failure conditions, the connected telephones may not operate. Please ensure that a
separate telephone, not dependent on local power, is available for emergency use.
• Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
– interoperability and compatibility with all devices and systems connected to this product
– proper operation and compatibility with services provided by telecommunications companies over
connected networks

Note
• Some optional hardware, software, and features are not available in some countries/areas. Please
consult your certified Panasonic dealer for more information.
• In this manual, the suffix of each model number (e.g., KX-HTS824SX) is omitted unless necessary.

2 Getting Started
System Components

List of Abbreviations
• SIP Extension -> Extensions of the PBX which use Session Initiation Protocol for communication.
• SLT -> Single Line Telephone
• Web-MC -> Web Maintenance Console

Getting Started 3
Introduction

Introduction
This Manual is designed to serve as an overall technical reference for the Panasonic Hybrid IP-PBX. It
provides instructions for installing the hardware, and programing the PBX using Web Based programing.

The Structure of this Manual


This manual contains the following sections:
Section 1 Safety Precautions
Provides important information intended to prevent personal injury and property damage.
Section 2 System Outline
Provides general information on the PBX, including the system capacity and specifications.
Section 3 Installation
Describes the procedures to install the PBX. Detailed instructions for planning the installation site,
optional service cards, and cabling of peripheral equipment are provided.
Section 4 Confirming Connections
Making and receiving calls with extensions and trunks.
Section 5 Maintenance
Maintenance procedures.
Section 6 Troubleshooting
Provides information on the PBX and telephone troubleshooting.
Section 7 Appendix
Provides information about System Prompt Languages and the revision history.

About the Other Manuals


In addition to this Manual, the following manuals are available:
Programming Item List (PIL)
Provides step-by-step instructions for performing system programming using a PC.
Feature Manual (FM)
Describes all basic, optional and programmable features of the PBX.

About the software version of your PBX


The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this
manual. To confirm the software version of your PBX, see "4. Maintenance-Version Information" in the
Programming Item List.

Trademarks
• Microsoft is a registered trademark or trademark of Microsoft Corporation in the United States and/or
other countries.
• All other trademarks identified herein are the property of their respective owners.
• Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
• Wi-Fi and Wi-Fi Protected Setup (WPS) are registered trademarks or trademarks of Wi-Fi Alliance.

4 Getting Started
Table of Contents

Table of Contents
1 Safety Precautions ................................................................................. 7
1.1 For Your Safety ................................................................................................................ 8
1.2 Important Safety Instructions ...................................................................................... 14
1.3 Precautions .................................................................................................................... 15
1.4 Data Security ................................................................................................................. 18
2 System Outline ..................................................................................... 19
2.1 Basic System Construction .......................................................................................... 20
2.1.1 System Configurations ................................................................................................. 20
2.1.2 System Connection Diagram ........................................................................................ 21
2.1.3 Block Diagram .............................................................................................................. 22
2.1.4 Typical Network Setting Example ................................................................................. 23
2.2 Optional Equipment ...................................................................................................... 26
2.2.1 Optional Equipment ...................................................................................................... 26
2.3 Specifications ................................................................................................................ 27
2.3.1 General Description ...................................................................................................... 27
2.3.2 Characteristics .............................................................................................................. 28
2.3.3 System Capacity ........................................................................................................... 28
3 Installation ............................................................................................. 33
3.1 Before Installation ......................................................................................................... 34
3.1.1 Before Installation ......................................................................................................... 34
3.2 Installation of the PBX .................................................................................................. 37
3.2.1 Unpacking ..................................................................................................................... 37
3.2.2 Names and Locations ................................................................................................... 38
3.2.3 Opening/Closing the front cover ................................................................................... 39
3.2.4 Frame Ground Connection ........................................................................................... 43
3.2.5 Installing/Removing the Optional Service Cards .......................................................... 43
3.2.6 Securing the Cables ..................................................................................................... 48
3.2.7 Placing the PBX on a Desktop ..................................................................................... 50
3.2.8 Wall Mounting ............................................................................................................... 51
3.2.9 Surge Protector Installation .......................................................................................... 55
3.2.10 Backup Battery Connection .......................................................................................... 57
3.3 The Mother Board and Option Cards .......................................................................... 59
3.3.1 Mother Board ................................................................................................................ 59
3.3.2 LCOT4 Card (KX-HT82480) ......................................................................................... 63
3.3.3 SLC8 Card (KX-HT82470) ............................................................................................ 64
3.3.4 DPH2 Card (KX-HT82460) ........................................................................................... 66
3.4 Connecting Outside Trunks ......................................................................................... 67
3.4.1 Connecting SIP Trunks ................................................................................................. 67
3.4.2 Connecting Analog Trunks ........................................................................................... 69
3.4.3 Bandwidth Requirements ............................................................................................. 69
3.5 Connecting Extensions ................................................................................................ 71
3.5.1 Connecting SIP Extensions .......................................................................................... 71
3.5.2 LAN Connections for SIP Extension ............................................................................. 77
3.5.3 Connecting Analog Extensions (SLT) ........................................................................... 79
3.5.4 Manager Extension ....................................................................................................... 79
3.6 Connecting Doorphones and Door Openers .............................................................. 80
3.7 Connection of Peripherals ............................................................................................ 84
3.8 Starting the PBX ............................................................................................................ 85
3.9 Programming Information ............................................................................................ 87
3.9.1 Overview of Web Maintenance Console ...................................................................... 87

Getting Started 5
Table of Contents

3.9.2 PC Connection ............................................................................................................. 87


3.9.3 Starting Web Maintenance Console ............................................................................. 88
3.9.4 Programming the PBX .................................................................................................. 90
3.9.4.1 Easy Setup Wizard .................................................................................................... 90
3.9.4.2 Login Management .................................................................................................... 90
3.10 Date and Time setting ................................................................................................... 92
3.11 Network and Router Function ...................................................................................... 93
3.12 LAN Connection ............................................................................................................ 94
3.12.1 Wired LAN Connection ................................................................................................. 94
3.12.2 Wireless LAN Connection ............................................................................................. 96
3.13 WAN Connection ........................................................................................................... 98
4 Confirming Connections ...................................................................... 99
4.1 Making and Receiving Calls ....................................................................................... 100
4.1.1 Calling Another Extension .......................................................................................... 100
4.1.2 Calling an Outside Party ............................................................................................. 100
4.1.3 Answering Calls .......................................................................................................... 100
5 Maintenance ........................................................................................ 101
5.1 System Data Backup and Restore ............................................................................. 102
5.2 Software Upgrading .................................................................................................... 103
5.3 System Initialization Procedure ................................................................................. 104
5.4 System Logging .......................................................................................................... 104
6 Troubleshooting ................................................................................. 105
6.1 Troubleshooting .......................................................................................................... 106
6.1.1 Installation .................................................................................................................. 106
6.1.2 Connection ................................................................................................................. 108
6.1.3 Operation .................................................................................................................... 109
6.1.4 Restarting the PBX ..................................................................................................... 110
7 Appendix .............................................................................................. 111
7.1 System Prompt Languages ........................................................................................ 112

6 Getting Started
Section 1
Safety Precautions

This section provides important information intended to


prevent personal injury and property damage.

Getting Started 7
1.1 For Your Safety

1.1 For Your Safety


To prevent personal injury and/or damage to property, be sure to observe the following safety precautions.

The following symbols classify and describe the level of hazard and injury caused when this unit is
operated or handled improperly.

This notice means that misuse could result in death


WARNING or serious injury.

This notice means that misuse could result in injury


CAUTION or damage to property.

The following types of symbols are used to classify and describe the type of instructions to be
observed.

This symbol is used to alert users to a specific operating procedure that must not be
performed.

This symbol is used to alert users to a specific operating procedure that must be followed in
order to operate the unit safely.

Notice
Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out of
improper installation or operation inconsistent with this documentation.

8 Getting Started
1.1 For Your Safety

WARNING
For All Telephone Equipment

• Do not install the product in any other way than described in relevant manuals.
• Do not install the product in a place exposed to rain or moisture, or a place where water, oil, or other
liquids can drip or splash onto on the product. Such conditions can lead to fire or electric shock, and may
impair the performance of the product.
• Do not install the system in the following locations:
a. Areas where shocks or vibrations are frequent or strong. Such activity may lead to the product falling
over and causing injury, or may impair the product’s performance.
b. Areas with high amounts of dust. High amounts of dust can lead to fire or electric shock, and impair
the performance of the product.
• Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause
injury or damage to the product.
• Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets
or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds
their rated capacity, they emit large amounts of heat, which could cause a fire.

• The product must only be installed and serviced by qualified service personnel. The product should be
used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or
modification can cause a fire, electric shock, or damage to the product.
• Follow all warnings and instructions marked on the product.
• Small objects, such as the screws, pose a choking hazard. Keep small objects out of reach of children.
• Products that require a power source should only be connected to the type of electrical power supply
specified on the product label. If you are not sure of the type of power supply to your office/home, consult
your dealer or local power company.
• For safety purposes some products are equipped with a grounded plug. If you do not have a grounded
outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.
• When installing telephone wiring, basic safety precautions should always be followed to reduce the risk of
fire, electric shock and injury to persons, including the following:
a. Never install telephone wiring during a lightning storm.
b. Never install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
c. Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
d. Use caution when installing or modifying telephone lines.
e. Anti-static precautions should be taken during installation.

Getting Started 9
1.1 For Your Safety

• Unplug the product from the wall outlet and have it serviced by qualified service personnel in the following
cases:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate according to the operating instructions. Adjust only the controls that
are explained in the operating instructions. Improper adjustment of other controls may result in
damage and may require service by a qualified technician to restore the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If product performance deteriorates.

For the PBX

• Do not insert foreign objects of any kind into this product, as they may touch dangerous voltage points or
short out parts that could result in a fire or electric shock.
• Do not use the HTS without installing the option card with the dummy cover plate cut off, as it will lead to
foreign objects of any kind touching dangerous voltage points or short out parts that could result in a fire
or electric shock.
• Do not pull, bend, rest objects on, or chafe the power cord and plug. Damage to the power cord or plug
can cause fire or electric shock.
• Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact
an authorized Panasonic Factory Service Center for a replacement.
• Do not use the product in health care facilities if any regulations posted in the area instruct you not to do
so. Hospitals or health care facilities may be using devices sensitive to external RF (radio frequency)
energy.

10 Getting Started
1.1 For Your Safety

• If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and
return the unit to your dealer.
• To prevent fires, electric shock, injury, or damage to the product, be sure to follow these guidelines when
performing any wiring or cabling:
a. Before performing any wiring or cabling, unplug the product's power cord from the outlet. After
completing all wiring and cabling, plug the power cord back into the outlet.
b. When laying cables, do not bundle the product's power cord with the power cords of other devices.
c. Do not place any objects on top of the cables connected to the PBX.
d. When running cables along the floor, use protectors to prevent the cables from being stepped on.
e. Do not run any cables under carpeting.
• Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These
conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized
Panasonic Factory Service Center.
• Make sure that the wall that the unit will be attached to is made of concrete or thick wood, and is strong
enough to support the unit (approx. 11 kg [24 lb]). Do not attach the unit to walls made from plasterboard
or thin plywood. Attaching the unit to areas where there are strong winds, or where shocks or vibrations
are frequent or strong, may lead to the product falling over.
• Only use the wall-mounting equipment (screws and washers) included with the PBX.
• The grounding wire of the AC cable has an effect against external noise and lightning strikes, but it may
not be enough to protect the PBX and to ensure electromagnetic compatibility. A permanent connection
between ground and the ground terminal of the PBX must be made.
• Proper grounding (connection to ground) is very important to reduce the risk to the user of electrocution
or to protect the PBX from the bad effects of external noise in the case of a lightning strike.
• Plug the power cord firmly into an AC outlet. Otherwise, it can cause fire or electric shock.
• Be careful not to drop any components. Dropping components may damage them or cause an injury.
• Make sure that the AC outlet is properly grounded, then securely connect the 3-pin AC plug including the
grounded pin.
• A lithium battery is used in the main unit. There is a risk of explosion if the battery is replaced with an
incorrect type. Dispose of used batteries according to the manufacturer’s instructions.
• Operating near 2.4 GHz electrical appliances may cause interference. Move away from the electrical
appliances.
– This equipment must be installed and operated in accordance with provided instructions and spacing
as possible must be provided between antenna and all person’s body (excluding extremities of hands,
wrist and feet) during wireless modes of operation.
– This transmitter must not be co-located or operated in conjunction with any other antenna or
transmitter.
• Consult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to
determine if they are adequately shielded from external RF (radio frequency) energy.
– For North America / Latin America except Brazil / Taiwan:
Wireless LAN features operate between 2.412 GHz and 2.462 GHz with a peak transmission power of
100 mW.
– For all other countries / areas:

Getting Started 11
1.1 For Your Safety

Wireless LAN features operate between 2.412 GHz and 2.472 GHz with a peak transmission power of
100 mW.

CAUTION
For All Telephone Equipment

• The product should be kept free of dust, moisture, high temperature (more than 40 ℃ [104 ℉]) and
vibration, and should not be exposed to direct sunlight.
• Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean
with abrasive powders or with chemical agents such as benzine or thinner. Do not use liquid cleaners or
aerosol cleaners.

For the PBX

• Do not install the system in the following locations:


a. In direct sunlight and hot, cold, or humid places. (Temperature range: 0 ℃ to 40 ℃ [32 ℉ to 104 ℉])
b. Areas where sulfuric gases may be present, such as near thermal springs.
c. Near devices that generate high frequencies, such as sewing machines or electric welders.
d. Locations where other objects will obstruct the area around the PBX. Be especially careful to leave
at least 10 cm (4 in) to the openings of the PBX for ventilation.
e. Locations where condensation can occur.
• Do not block the openings of the PBX. Allow space of at least 20 cm (8 in) above, 10 cm (4 in) at the
sides, and 10 cm (4 in) below the PBX.
• When installing or removing the optional service cards, do not put pressure on any parts of the mother
board. Doing so may result in damage to the PBX.
• Once you have started the PBX, if you unplug the PBX, do not initialize it again as described in "System
Initialization Procedure". Otherwise, your programmed data will be cleared. To restart the PBX.

12 Getting Started
1.1 For Your Safety

• Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground or wearing
a grounding strap. Failure to do so may cause the PBX to malfunction due to static electricity.
• When relocating the equipment, first disconnect the telecom connection before disconnecting the power
connection. When the unit is installed in the new location, reconnect the power first, and then reconnect
the telecom connection.
• The plug of power supply cordset is used as the main disconnect device. Ensure that the AC outlet is
located near the equipment and is easily accessible.
• Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it
from overheating, these openings must not be blocked or covered. The openings should never be
blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product
should never be placed near or over a radiator or other heat source. This product should not be placed in
a sealed environment unless proper ventilation is provided.
• Make sure that the surface behind the PBX is flat and free of obstacles, so that the openings on the back
of the PBX will not be blocked.
• When this product is no longer in use, make sure to detach it from the wall.
• Use only the AC power cord included with the PBX. A certified power supply cord has to be used with this
equipment. The relevant national installation and/or equipment regulations shall be considered. A certified
power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227
(designation H05VV-F 3G 0.75 mm2) shall be used.
• Make sure to install all necessary optional service cards in the PBX before performing the wall mounting
procedure. If it is necessary to install or remove a card, make sure to detach the PBX from the wall before
installing or removing the card.
• When driving the screws into the wall, be careful to avoid touching any metal laths, wire laths or plates in
the wall.
• Before opening the front cover, the AC power cord must be removed from the AC inlet.
• Disconnect the AC power source before servicing the equipment.
• Do not open the front cover soon after turning off the power. There is a risk of receiving burns.
• For safety reasons, fix the front cover and cable cover of the PBX with screws.
• If the PBX is not installed properly using the securing correct methods, the PBX may fall causing serious
damage.
• When the PBX is placed on a desktop, make sure that the PBX is placed as indicated. Do not place it on
its side or upside down.
• Performing surge protection is essential. Make sure to follow the instructions.
• It is strongly recommended to use TLS encrypted communication when the PC is accessing the PBX via
the Internet. To use TLS encryption, routers must have a port set up for https communication.
• Avoid using the same AC outlet for computers and other office equipment, as noise generated by such
equipment may hamper system performance or interrupt the system.
• Unplug the system from its power source when wiring, and plug the system back in only after all wiring is
completed.
• Trunks should be installed with surge protectors.
• When installing or removing the optional service cards, the power switch must be turned off, and the AC
power cord must be removed from the AC inlet.

Getting Started 13
1.2 Important Safety Instructions

• For grounding wire, green-and-yellow insulation is required, and the cross-sectional area of the conductor
must be more than 0.75 mm2 or 18 AWG.

Notice
For All Telephone Equipment
• Read and understand all instructions.

For the PBX


• Keep the unit away from heating appliances and devices that generate electrical noise such as
fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of
the PBX.
• If you are having problems making calls to outside destinations, follow this procedure to test the
trunks:
a. Disconnect the PBX from all trunks.
b. Connect known working SLTs to those trunks.
c. Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the trunk that the SLT is
connected to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the
trunks until it has been serviced by an authorized Panasonic Factory Service Center.

1.2 Important Safety Instructions


When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to persons, including the following:
• Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming pool.
• Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
• Do not use a telephone in the vicinity of a gas leak to report the leak.

SAVE THESE INSTRUCTIONS

14 Getting Started
1.3 Precautions

1.3 Precautions
Disposal of Old Equipment and Batteries
Only for European Union and countries with recycling systems
These symbols on the products, packaging, and/or accompanying documents
mean that used electrical and electronic products and batteries must not be
mixed with general household waste. For proper treatment, recovery and
recycling of old products and batteries, please take them to applicable collection
points in accordance with your national legislation.
By disposing of them correctly, you will help to save valuable resources and
prevent any potential negative effects on human health and the environment.
For more information about collection and recycling, please contact your local
municipality. Penalties may be applicable for incorrect disposal of this waste, in
accordance with national legislation.
Note for the battery symbol (bottom symbol)
This symbol might be used in combination with a chemical symbol. In this case it
complies with the requirement set by the Directive for the chemical involved.

For users in Europe only

CE RF Exposure Compliance
This product meets the EU requirements on the limitation of exposure of the general public to
electromagnetic fields by way of health protection.
This product has been tested and meets the European Standard EN 62311. Human Exposure is calculated
with the separation of 0.1m to the body, while transmitting at the highest certified output level in all frequency
band of this product. This product must be installed and operated in accordance with the provided
instructions. The installed unit requires a minimum 10 cm of spacing between the PBX and a person's body.
This product must not be co-located or operated in conjunction with any other antennas or transmitters.

For users in New Zealand only


• This equipment shall not be set to make automatic calls to the Telecom ‘111’ Emergency Service.
• The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted
that the item complies with minimum conditions for connection to its network. It indicates no endorsement
of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance
that any item will work correctly in all respects with another item of Telepermitted equipment of a different
make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
• This equipment is not capable, under all operating conditions, of correct operation at the higher speeds
for which it is designed. Telecom will accept no responsibility should difficulties arise in such
circumstances.
• Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the
equipment (PBX) associated with this modem. In order to operate within the limits for compliance with
Telecom’s Specifications, the associated PBX equipment shall be set to ensure that modem calls are
answered between 3 and 30 seconds of receipt of ringing.
• Using the toll services of a company other than Telecom:
If the PBX is set up to use the toll services of a company other than Telecom, the telephone numbers
dialed from the Caller Display listings within the PBX will be directed through the toll services of the other
company because the telephone numbers include the toll access digit and area code digit. A toll charge
may be incurred. Please check with the toll carrier concerned.

Getting Started 15
1.3 Precautions

• APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER


CARRIERS FOR TOLL CALLS
When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be
automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero +
area code should either be removed when calling back local numbers, or check with your toll carrier that a
charge will not be levied.
• All persons using this device for recording telephone conversations shall comply with New Zealand law.
This requires that at least one party to the conversation is to be aware that it is being recorded. In
addition, the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature
of the personal information collected, the purpose for its collection, how it is used, and what is disclosed
to any other party.
• The SLT ports are not specifically designed for 3-wire-connected equipment. 3-wire-connected equipment
might not respond to incoming ringing when attached to these ports.

For users in Australia only


• No External TRC Terminal is provided due to an Internal Link between PE and TRC.

For users in Taiwan only


• Lithium battery can be found in the mother board of the PBX.

Notice
Regarding removing or replacing a battery in the circuit board, consult your dealer.

Note
• When disposing of any of the above products, all batteries must be removed. Follow the applicable
laws, regulations, and guidelines in your country/area regarding disposal of batteries.
• When replacing a battery, use only the same battery type, or an equivalent recommended by the
battery manufacturer.

Password Security
CAUTION
To the Administrator or Installer regarding the system password
1. Please provide all system passwords to the customer.
2. To avoid unauthorized access and possible abuse of the PBX, keep the passwords secret, and
inform the customer of the importance of the passwords, and the possible dangers if they become
known to others.
3. The PBX has default passwords preset. For security, change these passwords the first time that
you program the PBX.
4. Change the passwords periodically.

16 Getting Started
1.3 Precautions

5. It is strongly recommended that passwords of 10 numbers or characters be used for maximum


protection against unauthorized access. For a list of numbers and characters that can be used in
system passwords, refer to "1.2 Entering Characters" in the Programming Item List.

Getting Started 17
1.4 Data Security

1.4 Data Security


In order to use the PBX safely and correctly, the Security Requirements below must be observed. Failure to
do so may result in:
• Loss, leakage, falsification or theft of user information.
• Illegal use of the PBX by a third party.
• Interference or suspension of service caused by a third party.

What is User Information?


User Information is defined as:
Information sent from the PBX to a PC or a USB memory device, such as system data files.

Requirements
1. Always make backups of data stored on the System memory and/or perform regular system data
backups to a USB memory device. Refer to "4.3.3 Maintenance—[2-3] System Control—System Data
Backup & Restore―System Data Backup" in the Programming Item List.
2. To prevent illegal access from the Internet, activate a Firewall.
3. To avoid unauthorized access and possible abuse of the PBX, we strongly recommend:
a. Keeping the password secret.
b. Selecting a complex, random password that cannot be easily guessed.
c. Changing your password regularly.
4. Perform the following when sending the PBX for repair or handing it over to a third party.
a. Make a backup of data stored on the System memory.
5. When user information is sent from the PBX to a PC or a USB memory device, the confidentiality of
that information becomes the responsibility of the customer. Before disposing of the PC or the USB
memory device, ensure that data cannot be retrieved from it by formatting the hard disk and/or
rendering it physically unusable.

18 Getting Started
Section 2
System Outline

This section provides general information on the PBX,


including the system capacity and specifications.

Getting Started 19
2.1 Basic System Construction

2.1 Basic System Construction


2.1.1 System Configurations
Main Unit
The main unit contains a mother board for controlling PBX functions.

20 Getting Started
2.1.2 System Connection Diagram

2.1.2 System Connection Diagram


Remote site

IP Network Analog Trunk

SIP Phone Smartphone


(Softphone)
WAN

PBX

Smartphone
(Softphone)

Battery LAN

Switching Hub

SIP Phone

Doorphone & SLT Fax Machine


Door Opener

Softphone

Communication IP
Camera & Video
PC Doorphone

Getting Started 21
2.1.3 Block Diagram

2.1.3 Block Diagram

PBX
6 channels 24 channels
Main
SIP Trunk RJ45 CPU RJ45

L2SW

Internet RJ45 Wireless


LAN

DSP
USB

8 ports LCOT4+SLC8
RJ11 LCOT4 24 ports

PSTN SLC8 RJ11

RJ11 LCOT4

SLC8 RJ11

SLC8 RJ11

RJ11 Doorphone
DPH2
Door Opener

AC Input
AC/DC Unit DC Battery input
FG

Option
card

22 Getting Started
2.1.4 Typical Network Setting Example

2.1.4 Typical Network Setting Example


An example of typical network connection is shown below.
1. When installing in a new office or an office where there is no network infrastructure.

IP Network /
Analog Trunk
SIP Trunk

WAN

Built-in Router
(with wireless LAN)

PBX

Smartphone
(Softphone)

LAN

Switching Hub

SLT SLT

SIP Phone

SIP Phone

PC

PC

Note
The PBX has a built-in DHCP server. When the DHCP server is enabled, the PBX will automatically
assign IP addresses to other devices on the network.
Using a DHCP server simplifies network management by removing the need to assign IP
addresses to devices manually.

Getting Started 23
2.1.4 Typical Network Setting Example

2. When installing in an office that already has a network infrastructure.

IP Network /
Analog Trunk
SIP Trunk

WAN

Router
Smartphone
WAN port
(Softphone)
PBX
LAN

DHCP Server

SIP Phone
SLT SLT
PC

SIP Phone SIP Phone

PC

24 Getting Started
2.1.4 Typical Network Setting Example

3. When installing the PBX without connecting it to an existing network.

IP Network /
Analog Trunk
SIP Trunk

WAN

Router

PBX

LAN Smartphone
(Softphone)

PC
Switching Hub

SLT SLT

PC SIP Phone SIP Phone

Getting Started 25
2.2 Optional Equipment

2.2 Optional Equipment


2.2.1 Optional Equipment
Model No. Model Name Description
KX-HT82480 4-Port Analog Trunk 4 ports Analog Trunk interface with Caller ID
Card (LCOT4)
KX-HT82470 8-Port Single Line 8 ports Standard Telephone Line Interface with
Telephone Extension Caller ID (SLC8)
Card
KX-HT82460 2-Port Doorphone/Door 2 ports Panasonic Proprietary Door phone Interface
Opener Card with door opener (no sensor interface) (DPH2)

26 Getting Started
2.3 Specifications

2.3 Specifications
2.3.1 General Description
Power Input AC 100-240 V, 50/60 Hz, 1.3-0.9A
Power Supply Power consumption: 60W
Unit (PSU)
External Backup External battery port is supported (DC 12 V). For more information, refer to
Battery 3.2.10 Backup Battery Connection.
Real Time Clock Lithium battery back up
Data retention period 7 years
Dialing Trunk Dial Pulse (DP) 10 pps, 20 pps
Tone (DTMF) Dialing with Caller ID (FSK/DTMF)
Extension Tone (DTMF) Dialing with Caller ID (FSK)
Ring Frequency 20 Hz/25 Hz (selectable)
Operating Temperature 0 ℃ to 40 ℃ (32 ℉ to 104 ℉) (forced cooling by using a FAN)
Environment
Humidity 10 % to 90 % (non-condensing)
Ethernet Port WAN port 10BASE-T / 100BASE-TX / 1000BASE-T RJ45 x 1 for SIP
Trunks/Internet access
WAN/LAN port 10BASE-T / 100BASE-TX / 1000BASE-T RJ45 x 1 WAN for
SIP Trunks/Internet access
LAN for SIP extensions/Maintenance/Mirroring
LAN port 10BASE-T / 100BASE-TX / 1000BASE-T RJ45 x 1 for SIP
extensions/Maintenance
Wireless LAN Antenna Built-in antenna
Transmission 2 x 2 MIMO
method
Communication IEEE802.11n/b/g
standard
Frequency range – For North America / Latin America except Brazil / Taiwan:
(center 2.412 GHz - 2.462 GHz (1 - 11ch)
frequency)/
– For all other countries / areas:
Channel
2.412 GHz - 2.472 GHz (1 - 13ch)
Peak 100 mW
transmission
power
Security Open System (WEP64/WEP128) etc.
Wireless LAN PBC method (push button method)
SETUP
USB port USB 2.0 Type-A connector x1
Dimension 297 mm (W) x 210 mm (H) x 90.4 mm (D)
(11-3/4 in x 8-1/4 in x 3-1/2 in)

Getting Started 27
2.3.2 Characteristics

Weight (when fully mounted) Under 2.2 kg (4.9 lb)


Installation Environment Wallmount
Horizontal (Desktop) installation

2.3.2 Characteristics
Terminal Equipment Loop Limit • SLT: 600 Ω including set
• Doorphone: 20 Ω
Minimum Leakage Resistance 15 000 Ω minimum
Maximum Number of Extension 1 for SLT
Instruments per Line
Ring Voltage 65 Vrms at 20 Hz/25 Hz depending on the Ringing Load
For Malaysia, 75 Vrms
Trunk Loop Limit 1600 Ω maximum
Hookswitch Flash/Recall Timing 24 ms to 2032 ms
Range

2.3.3 System Capacity


System Capacity
Maximum
Items Default Remarks
Number
Total Trunk (Channel/Port) - 8 *1
SIP Trunk (Channel)
6 6
[Without G729 settings] *2
SIP Trunk (Channel)
4 4
[With G729 settings] *3
Analog Trunk (Port)
4 8 1 LCOT4 option card is required
[Without G729 settings] *2
Analog Trunk (Port)
4 6 1 LCOT4 option card is required
[With G729 settings] *3
Total Extension (Channel/Port) - 24
Includes softphone for smartphone or
Personal Computer. Allows setting of
SIP Extension (Channel)
24 Remote extension for each SIP
[G711/G722]
extension. Remote extension can be
set up to 8 lines.
Analog Extension (Port) 8 24 2 SLC8 option cards are required
Doorphone 0 2 1 DPH2 option card is required
Wireless LAN access point 1
DISA/AA/VM channel 4

*1 When Codec used by the SIP Trunk consists of G711 only, the maximum number of combinations of the Analog Trunk port
number and SIP Trunk port number is as follows:

28 Getting Started
2.3.3 System Capacity

Maximum number (total number) 8 8 8 8 8 8 8

Maximum Analog Trunk port number 8 7 6 5 4 3 2

Maximum SIP Trunk port number 0 1 2 3 4 5 6

When G729 settings are contained in Codec used by the SIP Trunk, the maximum number of combinations of the Analog Trunk
port number and SIP Trunk port number is as follows:
Maximum number (total number) 6 6 6 6

Maximum Analog Trunk port number 5 4 3 2

Maximum SIP Trunk port number 1 2 3 4

*2 When used codec settings consist of G711 only


*3 When G729 is contained in used codec settings

Getting Started 29
2.3.3 System Capacity

Maximum number of concurrent calls


• The maximum number of calls that can be made simultaneously with HTS824 as below:
Without Remote SIP*1 With Remote SIP*1
Without G729 settings 12 calls 10 calls
With G729 settings 10 calls 8 calls

*1 Remote SIP: Video Support is set Enable, and Phone Location is set Remote.

• When the number of simultaneous calls has reached the maximum number, subsequent calls are
suppressed.
• With respect to the limit on the number of simultaneous calls, it is possible to prioritize calls that include
an outside line. (Designating the number of outside lines to prioritize secures the number of calls made
via outside lines (Initial value: 4). When the number of prioritized outside lines is set to 0, calls made from
outside lines will not be prioritized.)
• The call configurations counted as the number of priority outside lines are as follows:
Call Configurations
Outside Line - Extension Call
Outside Line - Outside Line Call
Outside Line - VM/DISA/AA Connection
Meet Me Connection from Outside Line

• Calls other than priority outside lines are counted as number of unreserved calls. They cannot be
included in the number of reserved calls.
• You can make calls until you reach the maximum number of concurrent calls, which amounts to the
number of calls in reserve plus the number of calls actually in use. If the total exceeds the maximum
number of concurrent calls, you will not be able to make any new calls.

30 Getting Started
2.3.3 System Capacity

Maximum number of specific service


Maximum number of specific services will be managed for the items listed below.
Max.
Item Description
No.
Number of remote internal lines 2 Management of the number of internal lines set as
active at the same time Remote(MRG) in Phone Location settings under SIP
internal lines (Remote internal lines)
(note 1)
Number of video calls active at 2 The number of SIP internal lines when Video support is
the same time enabled
Number of SLT devices active at 16 The number of SLT when line is off-the-hook (including
the same time when in active use)

Note 1) When G729 is contained in used codec settings, the SIP trunk’s maximum number of
concurrent calls is 4. The maximum number of calls can be set by the SIP trunk number and
Remote SIP Extension number from “Reserved concurrent G.729 call” in the System Options
settings (refer to 2.2.6 PBX Configuration—[1-6] System—System Options in Programming
Item List). Select any listed below.
SIP Trunk=3 / Remote SIP Extension=1
SIP Trunk=2 / Remote SIP Extension=2
No Reservation

Main Unit

Right Side View (The cable cover is open.) Inside View (The front cover is open.)
A A B C D

A Dummy cover plates for Extension Card Slots


B Dummy cover plates for Trunk/Doorphone Card Slots
C Trunk/Doorphone Card Slot
D Extension Card Slot

Maximum Optional Service Cards


The following number of card can be installed in the Physical Slots of the PBX.

Note
• Any card that exceeds the capacity of the PBX will be ignored.

Getting Started 31
2.3.3 System Capacity

• When the PBX starts up with an invalid configuration, some cards will be ignored.

Slot

Slot type Card Name Maximum Number


Trunk/Doorphone Slot LCOT4 1
DPH2 1
Extension Slot SLC8 2

DSP Resources
KX-HTS series has a built-in DSP. There are 2 types of DSP resources (Data-ch / PCM-ch), and there is a
maximum of 14 resources each on the KX-HTS series system. DSP resources are consumed for calls,
services (e.g. Paging and Meet Me) and holding calls. Depending on the types of extensions and lines that
form calls and the services carried out, 2 types of DSP resources are consumed in combination as needed
to provide calls and services. If either one or both types of DSP resources are exhausted, it is not possible
to start a new call or service.

VM, AA, DISA,


Meet Me, Paging RTP Proxy

DSP
Data-ch
+1 +2 +2 or 0 +1 +2 or 0 +2

PCM-ch
+1 +2 or 0 +1

SLC SIP Trunk SIP Ext. SLC SIP Ext. SIP Ext. SIP Ext. SIP Trunk

LCOT Remote LCOT SIP Trunk Remote SIP Trunk


SIP Ext. SIP Ext.
DPH DPH Remote Remote
SIP Ext. SIP Ext.

32 Getting Started
Section 3
Installation

This section describes the procedures to install the


PBX. Detailed instructions for planning the installation
site, installing the main unit and optional service cards,
and cabling of peripheral equipment are provided.
Further information on peripheral equipment installation
is included.

Getting Started 33
3.1 Before Installation

3.1 Before Installation


3.1.1 Before Installation
Please read the following notes concerning installation and connection before installing the PBX and
terminal equipment.
Be sure to comply with all applicable laws, regulations, and guidelines.

Notice
Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out of
improper installation or operation inconsistent with this documentation.

Safety Installation Instructions


WARNING
When installing telephone wiring, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
• Anti-static precautions should be taken during installation.

Installation Precautions
The PBX can be mounted on a wall or placed on a desktop, and should be installed in an accessible
location where it can be easily inspected and maintained.
To prevent malfunction, noise, or discoloration, follow the instructions below:

WARNING
Do not install the system in the following locations:
• Areas where shocks or vibrations are frequent or strong. Such activity may lead to the product falling
over and causing injury, or may impair the product’s performance.
• Areas with high amounts of dust. High amounts of dust can lead to fire or electric shock, and impair
the performance of the product.

CAUTION
Do not install the system in the following locations:
• In direct sunlight and hot, cold, or humid places. (Temperature range: 0 ℃ to 40 ℃ [32 ℉ to 104 ℉])
• Areas where sulfuric gases may be present, such as near thermal springs.
• Near devices that generate high frequencies, such as sewing machines or electric welders.
• Locations where other objects will obstruct the area around the PBX. Be especially careful to leave at
least 5 cm (2 in) to the sides of the PBX for ventilation.
• Locations where condensation can occur.

34 Getting Started
3.1.1 Before Installation

Notice
Do not install the system in the following locations:
• On or near computers, or other office equipment, as well as microwave ovens or air conditioners. (It is
preferable not to install the system in the same room as the above equipment.)
• Within 1.8 m (6 ft) of radios and televisions. (Both the PBX and telephones should be at least 1.8 m [6
ft] away from such devices.)
Do not perform the following:
• Do not block the openings of the PBX.
• Do not stack up the optional service cards.
• We recommend using batteries or UPS to back up power in order to cope with instantaneous power
failure or power outages. For more information, refer to 3.2.10 Backup Battery Connection.

PBX PBX

Battery

UPS
AC
AC AC

Wiring Precautions
Be sure to follow these instructions when wiring the unit:

CAUTION
• Avoid using the same AC outlet for computers and other office equipment, as noise generated by
such equipment may hamper system performance or interrupt the system.
• Unplug the system from its power source when wiring, and plug the system back in only after all
wiring is completed.
• Trunks should be installed with surge protectors. For details, refer to "3.2.9 Surge Protector
Installation".

Notice
• Use 1-pair telephone cables when connecting SLTs, data terminals, answering machines, computers,
etc.
• Mis-wiring may cause the PBX to operate improperly. Refer to "Installation" when wiring the system.
• If an extension does not operate properly, disconnect the telephone from the extension line and
connect it again, or turn off the PBX using the power switch, then turn it on again.
• Use twisted pair cable for trunk connection.
• To prevent signal noise from interfering with the performance of the product, do not run unshielded
telephone cables near AC power cables, computer cables, AC power sources, etc. When running
cables near other noise-generating devices or cables, use shielded telephone cables or shield the
telephone cables with metal tubing.

Getting Started 35
3.1.1 Before Installation

• We recommend parallel-connecting the SLT to an Analog Trunk to serve as an emergency phone in


times of power failure or equipment failure.

PBX
Analog Trunk

SLT

Preparing the Network Environment


Be sure to prepare your network’s environment for the installation of the PBX according to the intended PBX
networking configuration.

36 Getting Started
3.2 Installation of the PBX

3.2 Installation of the PBX


3.2.1 Unpacking
Unpack the box and check the items below:
• Main unit
• AC power cord
• Strap band
• Screw × 2 (For Wall Mounting)
• Washer × 2 (For Wall Mounting)

Getting Started 37
3.2.2 Names and Locations

3.2.2 Names and Locations


E F

G
H
B I
C J
K
S
A

M
L

O
D

NP
Inside View (The front cover is open.)

Q R
A STATUS Indicator K LAN1 port
B SYSTEM INITIALIZE Switch L Extension Slot
C Wireless LAN SETUP (WLAN SETUP) button M SLT8 Interface
D POWER Switch N FG Terminal
E Cable Cover O AC Inlet
F Trunk/Doorphone Free Slot P External Battery
G CO4 Interface Q Trunk/Doorphone Card Slot
H USB Port R Extension Card Slot
I WAN1 port S Hook Clip
J LAN2 / WAN2 port

38 Getting Started
3.2.3 Opening/Closing the front cover

3.2.3 Opening/Closing the front cover


Opening the front cover
CAUTION
Do not open the front cover soon after turning off the power. There is a risk of receiving burns.
Before opening the front cover, the AC power cord must be removed from the AC inlet.
1. Confirm that the power switch is turned off. And open the screw cover.

A Power Switch

2. Turn the screws counterclockwise to loosen them.

Getting Started 39
3.2.3 Opening/Closing the front cover

3. Slide out the cable cover until the end and turn the screws counterclockwise to loosen them. Then, open
the cable cover turning 90 degrees as shown below.

4. Disconnect the power cable.

5. Open the front cover.

40 Getting Started
3.2.3 Opening/Closing the front cover

Closing the front cover


1. Close the front cover. Then, close the cable cover turning 90 degrees as shown below.

2. Turn the screws clockwise to tighten them.

3. Slide in the cable cover and turn the screws clockwise to tighten them. Then, close the screw cover.

CAUTION
For safety reasons, fix the front cover and cable cover of the PBX with screws.

Removing/Attaching the Cable Cover


If you prefer, you can remove the cable cover.

Getting Started 41
3.2.3 Opening/Closing the front cover

Removing the Cable Cover


1. Slide out the cable cover until the end and open it. Open the cable cover turning 90 degrees as shown
below.

2. Holding the cable cover open at about a 90 angle, remove the cable cover by pushing it in the direction
of the arrow as shown below.

Attaching the Cable Cover


1. Fit the cable cover to the main unit as shown below, and then close the cable cover.

CAUTION
For safety reasons, fix the front cover and cable cover of the PBX with screws.

Note
Be careful not to pinch your fingers during operation.

42 Getting Started
3.2.4 Frame Ground Connection

3.2.4 Frame Ground Connection


1. Loosen the screw.
2. Insert an grounding wire (user-supplied).
3. Tighten the screw.
4. Connect the grounding wire to ground.

(1)

(1) To ground
A Screw
B Grounding wire

WARNING
• Proper grounding (connection to ground) is very important to reduce the risk to the user of
electrocution or to protect the PBX from the bad effects of external noise in the case of a lightning
strike.
• The grounding wire of the AC cable has an effect against external noise and lightning strikes, but
it may not be enough to protect the PBX and to ensure electromagnetic compatibility. A
permanent connection between ground and the ground terminal of the PBX must be made.

CAUTION
For grounding wire, green-and-yellow insulation is required, and the cross-sectional area of the
conductor must be more than 0.75 mm2 or 18 AWG.

Notice
Be sure to comply with applicable local regulations (e.g., laws, guidelines).

3.2.5 Installing/Removing the Optional Service Cards


CAUTION
• Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground or
wearing an grounding strap. Failure to do so may cause the PBX to malfunction due to static
electricity.
• When installing or removing the optional service cards, the power switch must be turned off, and the
AC power cord must be removed from the AC inlet.

Getting Started 43
3.2.5 Installing/Removing the Optional Service Cards

• When installing or removing the optional service cards, do not put pressure on any parts of the
mother board. Doing so may result in damage to the PBX.
• Disconnect the AC power source before servicing the equipment.

Note
Make sure the AC power cord is not connected to the AC inlet of the PBX.

Installing an Optional Service Card in the Free Slots


In the Main Unit, there are free slots for trunk/doorphone cards and free slots for extension cards.
In the free slots for trunk/doorphone cards, you can install one each of the following cards: LCOT4, DPH2.
In the free slots for extension cards, you can install one or more of the following card: SLC8.
For details, refer to the description of each optional service card in "3.3.2 LCOT4 Card (KX-HT82480)",
"3.3.3 SLC8 Card (KX-HT82470)" and "3.3.4 DPH2 Card (KX-HT82460)".
A

B
B

A Trunk/Doorphone Card Slots


B Extension Card Slots

44 Getting Started
3.2.5 Installing/Removing the Optional Service Cards

1. Remove the dummy cover plate for the Free slot.


Cut off any excess plastic in order to make the surface smooth.

(1)

C Dummy Cover Plate


(1) Cut here.
Correct

Incorrect

Note
When removing the dummy cover plate, use plastic nippers. We do not recommend using a knife
such as a retractable utility knife.

Getting Started 45
3.2.5 Installing/Removing the Optional Service Cards

2. Position the card in the open slot, making sure that the tabs on the both sides of the card fit into place.
Then, holding the card firmly in place, lower the rear end so that the holes of the card are aligned with
the screw holes.

3. Insert the spacers (①) into the holes on the card, and tighten the spacers to secure the card.

Note
• LCOT4 and DPH2 cards may be installed in either of the top and bottom of the Trunk/Doorphone
Slot. When a card is installed, the another type of card can install to an empty slot. The type of
card that can be installed is displayed on the screen of Web-MC.
• When a card is installed, the HTS will recognize it and also it will be available automatically.

4. Connect cables to appropriate ports of the card. For details about pin assignments, refer to the
appropriate section in "3.5 Connecting Extensions" and "3.6 Connecting Doorphones and Door
Openers".

Note
Make sure to connect cables after installing the card in the PBX, not before.

46 Getting Started
3.2.5 Installing/Removing the Optional Service Cards

Removing Optional Service Card from the Free Slot


1. Loosen and remove the spacers (①).

2. Holding the rear end of the card, pull the card in the direction of the arrows.

Getting Started 47
3.2.6 Securing the Cables

3.2.6 Securing the Cables


1. Attach the included strap to either of the 2 rails depending on your preference. Bind the cables inserted
into the CO4 Interface using hook clips. (You can route the cables using hook clips so that the USB port
will not be blocked by the cables.)

A Slit
B Hook Clip

2. Bind the cables as shown.

48 Getting Started
3.2.6 Securing the Cables

3. Close the cable cover. (For details, refer to "3.2.3 Opening/Closing the front cover".)

Note
• For safety reasons, do not stretch, bend, or pinch the cables.

Getting Started 49
3.2.7 Placing the PBX on a Desktop

• If you prefer, you can cut the other side of the cable cover and run the cables through that
opening. For safety reasons, smooth the cut edges.

Note
Use plastic nippers. We do not recommend using a knife such as a retractable utility knife.

Cut Here

• When there are too many cables to fully slide in the cable cover, leave the cable cover slid open,
and tighten the screws with the cable cover in that position.

CAUTION
For safety reasons, fix the front cover and cable cover of the PBX with screws.

3.2.7 Placing the PBX on a Desktop


When placing the PBX on a desktop, make sure to follow these instructions.

WARNING
Be careful not to drop any components. Dropping components may damage them or cause an
injury.

50 Getting Started
3.2.8 Wall Mounting

CAUTION
• When the PBX is placed on a desktop, make sure that the PBX is placed as indicated in the diagram
below. Do not place it on its side or upside down.
• Do not block the openings of the PBX. Allow space of at least 20 cm (8 in) above and 10 cm (4 in) at
the sides of the PBX.
• When installing the PBX horizontally, do not place it on a tablecloth or carpet. Doing so may cause
discoloration due to heat.

Desk or Table

3.2.8 Wall Mounting


When wall mounting the main unit, use the included screws.

WARNING
• Make sure that the wall that the unit will be attached to is strong enough to support approximately 5
times the weight of the unit. If not, it is necessary for the wall to be reinforced.
• Only use the wall-mounting equipment (screws and washers) included with the PBX.
• Be careful not to drop any components. Dropping components may damage them or cause an injury.
• Proper grounding (connection to ground) is very important to reduce the risk to the user of
electrocution or to protect the PBX from the bad effects of external noise in the case of a lightning
strike. (See "3.2.4 Frame Ground Connection".)

CAUTION
• Make sure to install all necessary optional service cards in the PBX before performing the wall
mounting procedure. If it is necessary to install or remove a card, make sure to detach the PBX from
the wall before installing or removing the card.
• Do not block the openings of the PBX. Allow space of at least 20 cm (8 in) above, 10 cm (4 in) at the
sides, and 10 cm (4 in) below the PBX.
• Make sure that the surface behind the PBX is flat and free of obstacles, so that the openings on the
back of the PBX will not be blocked.
• If the PBX is not installed properly using the securing correct methods, the PBX may fall causing
serious damage.
• When driving the screws into the wall, be careful to avoid touching any metal laths, wire laths or
plates in the wall.
• When this product is no longer in use, make sure to detach it from the wall.

Note
For details about dimensions and weight of the PBX, see "2.3.1 General Description".

Getting Started 51
3.2.8 Wall Mounting

Wall Mounting Procedures


CAUTION
Drive mounting screws into the wall. Be careful to avoid touching any metals laths, wire laths or metal
plates in the wall.

Mounting on a Wooden Wall


The included screws may be used when mounting the main unit on a wooden wall.
1. Place the template (found on the last page of this manual) on the wall to mark the 2 screw positions.

A B

A Template
B 225 mm (8-7 / 8 in)

Note
When you print out the template, the distance on the paper output may deviate slightly from the
indicated measurement. In this case, use the indicated measurement.

2. Install the screws and washers (included) to the wall.


C

C Washer
Drive the screw to this point.

Note
• As indicated above, do not tighten the screw fully.
• The pull-out strength of the installation area must be at least 294 N (30 kgf) per screw.
• Do not block the operations of the cabinet. Allow space of at least 20 cm (8 in) above and 10 cm
(4 in) at the sides of the cabinet.
• Make sure that screw heads are the same distance from the wall.
• Install the screw perpendicular to the wall.
• Be careful not to drop the cabinet.

52 Getting Started
3.2.8 Wall Mounting

3. Hook the main unit on the screw heads.

Getting Started 53
3.2.8 Wall Mounting

Mounting on a Concrete
The included screws may be used when mounting the main unit on a concrete. User supplied anchor plugs
are also necessary.
1. Place the template (found on the last page of this manual) on the wall to mark the 2 screw positions.

A B

A Template
B 225 mm (8-7 / 8 in)

Note
When you print out the template, the distance on the paper output may deviate slightly from the
indicated measurement. In this case, use the indicated measurement.

2. Drill holes in the wall as marked and fit the anchor plugs (not included) into the holes.

C D
E
F

C Hammer
D Anchor Plug
E 6.4 mm (1/4 in)
F 29 mm (1-9 / 64 in)

3. Fit the washers on the screws, and drive the screws into the anchor plugs.

Drive the screw to this point.

54 Getting Started
3.2.9 Surge Protector Installation

Note
• As indicated above, do not tighten the screw fully.
• The pull-out strength of the installation area must be at least 294 N (30 kgf) per screw.
• Do not block the operations of the cabinet. Allow space of at least 20 cm (8 in) above, 10 cm (4 in)
at the sides, and 10 cm (4 in) below the PBX.
• Make sure that screw heads are the same distance from the wall.
• Install the screw perpendicular to the wall.
• Be careful not to drop the cabinet.
4. Hook the main unit on the screw heads.

3.2.9 Surge Protector Installation


CAUTION
Performing surge protection is essential. Make sure to follow the instructions in this section.

Overview
A massive electrical surge can be caused if lightning strikes a telephone cable 10 m (33 ft) above ground, or
if a telephone line comes into contact with a power line. A surge protector is a device that is connected to a
trunk to prevent potentially dangerous electrical surges from entering the building via the trunk and
damaging the PBX and connected equipment.
To protect the system from electrical surges, we strongly recommend connecting the system to a surge
protector that meets the following specifications:
– Surge arrestor type: 3-electrode arrestor
– DC spark-over voltage: 230 V
– Maximum peak current: at least 10 kA
Additionally, proper grounding is very important for the protection of the system (refer to "3.2.4 Frame
Ground Connection").
Many countries/areas have regulations requiring surge protection. Be sure to comply with all applicable
laws, regulations, and guidelines.

Getting Started 55
3.2.9 Surge Protector Installation

Installation
Trunk Trunk Trunk
Surge
Protector
Terminal
Board Extn. PBX

Extn.

Frame
SLT Ground

Extn.: Extension line


Ground

Outside Installation
(Main Building)

Surge Protector
Trunk

Trunk
(Another Building)

Terminal PBX
Board
Extn.
Extn. SLT
Surge
Protector
Extn. Extn.

SLT

Ground
Extn.: Extension Line
If you install an extension outside of the building, the following precautions are recommended:
a. Install the extension wire underground.
b. Use a conduit to protect the wire.

Note
The surge protector for an extension is different from that for trunks.

56 Getting Started
3.2.10 Backup Battery Connection

Installation of an Ground Rod


Surge Protector

Trunk

Grounding
Wire PBX

(Underground)
Ground Rod

1. Connect the ground rod to the surge protector using a grounding wire with a cross-sectional area of at
least 1.3 mm2.
2. Bury the ground rod near the protector. The grounding wire should be as short as possible.
3. The grounding wire should run straight to the ground rod. Do not run the wire around other objects.
4. Bury the ground rod at least 50 cm (20 in) underground.

Note
• The above figures are recommendations only.
• The length of ground rod and the required depth depend on the composition of the soil.

3.2.10 Backup Battery Connection


The backup battery and Back-up Battery Cable provide a backup power supply to allow full use of the PBX
in the event of a power failure. In case of power failure, the backup battery automatically maintains the
power to the PBX without interruption.
User-supplied Items
• Backup Battery: VRLA (Valve Regulated Lead Acid) 12 V DC × 1
• Back-up Battery Cable: KX-A227

WARNING
• There is a danger of explosion if a backup battery is incorrectly replaced. Replace only with the same
or equivalent type recommended by the battery manufacturer. Dispose of used batteries according to
the manufacturer’s instructions.
• Make sure that you do not short the backup battery or cables.

CAUTION
• Make sure that the Back-up Battery Cable is securely fastened to both the backup battery and the
PBX.
• Make sure that the polarities of the backup battery and wiring are correct.
• Use the correct type of Back-up Battery Cable for the PBX.

Notice
Be sure to comply with applicable local regulations (e.g., laws, guidelines).

Getting Started 57
3.2.10 Backup Battery Connection

Note
• The recommended maximum capacity is 28 Ah, to maintain effective battery charge.
• The Back-up Battery Cable should not be exposed to direct sunlight. Keep the Back-up Battery Cable
and the backup battery away from heating appliances and fire. Place the backup battery in a
ventilated place.
• For details about the backup battery, refer to the manual for the battery.

Backup Power Supply Duration


Examples
Battery Capacity Backup Power Supply Duration*1
28Ah 9h

*1 The duration may vary depending on the conditions.

Connecting a Backup Battery


1. Turn off the power switch.
2. Connect the Back-up Battery Cable to the backup battery.

C D

A Fuse
B Backup Battery Cable
C Red
D Black
E Backup Battery (VRLA 12 V DC)

58 Getting Started
3.3 The Mother Board and Option Cards

3.3 The Mother Board and Option Cards


3.3.1 Mother Board
Function
The motherboard has the following functions preinstalled.
• Support for up to 8 trunks (SIP trunks and analog trunks combined)
• Support for up to 24 extensions (SIP extensions and analog extensions combined)
The following types of connections are supported for connecting to SIP extensions, SIP trunks, and PCs on
private IP networks.
• LAN connection
• Wireless network connection
The following types of connections are supported for connecting to SIP trunks and external networks.
• WAN connection
Mountable Cards
• 4-Port Analog Trunk Card (refer to "3.3.2 LCOT4 Card (KX-HT82480)")
• 8-Port Single Line Telephone Extension Card (refer to "3.3.3 SLC8 Card (KX-HT82470)")
• 2-Port Doorphone/Door Opener Card (refer to "3.3.4 DPH2 Card (KX-HT82460)")
D
A B
E
F

(3)
I (2)
(1)

H
G
F
DE

A Extension slot H CO4 Interface


B Trunk/Doorphone Free Slot I LEDs
C SLT8 Interface (1) To LAN
D LAN1 port (2) To LAN/WAN
E LAN2 / WAN2 port (3) To WAN
F WAN1 port
G USB Port

Getting Started 59
3.3.1 Mother Board

Note
• The maximum length of the CAT 5/CAT 5e cables to be connected to the mother board is 100 m(328
ft).
• For details about connecting to a LAN, refer to "3.12 LAN Connection".

WARNING
A lithium battery is used in the mother board. There is a risk of explosion if the battery is replaced with
the incorrect type. Dispose of used batteries according to the manufacturer’s instructions.

PIN Assignments
EXTN 1-4 RJ11×4 Connector
Input (I)/
No. Signal Name Function
Output (O)
3A 4A 3B 4B 3C 4C 3D 4D 3A FXS-A-TIP - EXT Tip Port 1
4A FXS-A-RING - EXT Ring Port 1
3B FXS-B-TIP - EXT Tip Port 2
4B FXS-B-RING - EXT Ring Port 2
3C FXS-C-TIP - EXT Tip Port 3
4C FXS-C-RING - EXT Ring Port 3
3D FXS-D-TIP - EXT Tip Port 4
4D FXS-D-RING - EXT Ring Port 4

EXTN 5-8 RJ11×4 Connector


Input (I)/
No. Signal Name Function
Output (O)
3A 4A 3B 4B 3C 4C 3D 4D 3A FXS-E-TIP - EXT Tip Port 5
4A FXS-E-RING - EXT Ring Port 5
3B FXS-F-TIP - EXT Tip Port 6
4B FXS-F-RING - EXT Ring Port 6
3C FXS-G-TIP - EXT Tip Port 7
4C FXS-G-RING - EXT Ring Port 7
3D FXS-H-TIP - EXT Tip Port 8
4D FXS-H-RING - EXT Ring Port 8

60 Getting Started
3.3.1 Mother Board

Line 1-4 RJ11×4 Connector


Input (I)/
No. Signal Name Function
Output (O)
3A 4A 3B 4B 3C 4C 3D 4D 3A FXO-A-TIP - CO Tip Port1
4A FXO-A-RING - CO Ring Port1
3B FXO-B-TIP - CO Tip Port2
4B FXO-B-RING - CO Ring Port2
3C FXO-C-TIP - CO Tip Port3
4C FXO-C-RING - CO Ring Port3
3D FXO-D-TIP - CO Tip Port4
4D FXO-D-RING - CO Ring Port4

LAN Port/WAN Port (10BASE-T/100BASE-TX)


Input (I)/
No. Signal Name Function
Output (O)
LAN1 LAN2/WAN2 WAN1 1 TPO+ O Transmit data (+)
2 TPO- O Transmit data (-)
3 TPI+ I Receive data (+)
4 Reserved -
8 1 8 1 8 1
5 Reserved -
6 TPI- I Receive data (-)
7 Reserved -
8 Reserved -

Getting Started 61
3.3.1 Mother Board

LAN Port/WAN Port (1000BASE-T)


Input (I)/
No. Signal Name Function
Output (O)
LAN1 LAN2/WAN2 WAN1 1 TRD0 (+) - Transmit and receive
data 0 (+)
2 TRD0 (-) - Transmit and receive
data 0 (-)
8 1 8 1 8 1 3 TRD1 (+) - Transmit and receive
data 1 (+)
4 TRD1 (-) - Transmit and receive
data 1 (-)
5 TRD2 (+) - Transmit and receive
data 2 (+)
6 TRD2 (-) - Transmit and receive
data 2 (-)
7 TRD3 (+) - Transmit and receive
data 3 (+)
8 TRD3 (-) - Transmit and receive
data 3 (-)

LED Indications
Indication Color Description
STATUS Green PBX status indication
• OFF: Power Off
• ON: Power On and running
• Flashing (60/minute): Starting up
• Flashing (120/minute): Software is updating
• Flashing (240/minute): During initialization
• Flashing (240/minute): Wireless LAN SETUP in progress
Amber PBX status indication
• Flashing (240/minute): Initialize switch pressed
Red PBX status indication
• ON: Alarm
The cause may be one of the following:
– Alarm for an optional service card.
• Flashing (240/minute): System startup abnormality

62 Getting Started
3.3.2 LCOT4 Card (KX-HT82480)

Indication Color Description


10BASE-T/ WAN LINK Green Link status indication
100BASE-TX/
• OFF: Off-line
1000BASE-T
• ON: Linked normally
• Flashing: In communication
1000 Yellow Data transmission speed indication
• OFF: Off-line/10 Mbps/100 Mbps
• ON: 1000 Mbps
WAN/LAN LINK Green Link status indication
• OFF: Off-line
• ON: Linked normally
• Flashing: In communication
1000 Yellow Data transmission speed indication
• OFF: Off-line/10 Mbps/100 Mbps
• ON: 1000 Mbps
LAN LINK Green Link status indication
• OFF: Off-line
• ON: Linked normally
• Flashing: In communication
1000 Yellow Data transmission speed indication
• OFF: Off-line/10 Mbps/100 Mbps
• ON: 1000 Mbps

3.3.2 LCOT4 Card (KX-HT82480)


Function
4 analog trunk ports with Caller ID (FSK/DTMF).
A

(1)
A RJ11
(1) To trunk

Accessories and User-supplied Items


Accessories (included): Spacer x 3

Getting Started 63
3.3.3 SLC8 Card (KX-HT82470)

User-supplied (not included): RJ11 connector, Copper wire

Note
• Power failure Transfer feature between LCOT and SLC is not supported.
• To confirm the trunk connection, refer to "Confirming the Trunk Connection" in "3.8 Starting the PBX".

PIN Assignments
LINE 5-8 RJ11×4 Connector
Input (I)/
No. Signal Name Function
Output (O)
3A 4A 3B 4B 3C 4C 3D 4D 3A FXO-A-TIP - CO Tip Port5
4A FXO-A-RING - CO Ring Port5
3B FXO-B-TIP - CO Tip Port6
4B FXO-B-RING - CO Ring Port6
3C FXO-C-TIP - CO Tip Port7
4C FXO-C-RING - CO Ring Port7
3D FXO-D-TIP - CO Tip Port8
4D FXO-D-RING - CO Ring Port8

3.3.3 SLC8 Card (KX-HT82470)


Function
8-port extension card for SLTs with Caller ID (FSK) control.
A

(1)
A RJ11
(1) To Extension

Accessories and User-supplied Items


Accessories (included): Spacer x 3
User-supplied (not included): RJ11 connector, Copper wire

Note
• Power failure Transfer feature between LCOT and SLC is not supported.

64 Getting Started
3.3.3 SLC8 Card (KX-HT82470)

PIN Assignments
EXTN 9-12/17-20 RJ11×4 Connector
Input (I)/
No. Signal Name Function
Output (O)
3A 4A 3B 4B 3C 4C 3D 4D 3A FXS-A-TIP - EXT Tip Port 9/17
4A FXS-A-RING - EXT Ring Port 9/17
3B FXS-B-TIP - EXT Tip Port 10/18
4B FXS-B-RING - EXT Ring Port 10/18
3C FXS-C-TIP - EXT Tip Port 11/19
4C FXS-C-RING - EXT Ring Port 11/19
3D FXS-D-TIP - EXT Tip Port 12/20
4D FXS-D-RING - EXT Ring Port 12/20

EXTN 13-16/21-24 RJ11×4 Connector


Input (I)/
No. Signal Name Function
Output (O)
3A 4A 3B 4B 3C 4C 3D 4D 3A FXS-E-TIP - EXT Tip Port 13/21
4A FXS-E-RING - EXT Ring Port 13/21
3B FXS-F-TIP - EXT Tip Port 14/22
4B FXS-F-RING - EXT Ring Port 14/22
3C FXS-G-TIP - EXT Tip Port 15/23
4C FXS-G-RING - EXT Ring Port 15/23
3D FXS-H-TIP - EXT Tip Port 16/24
4D FXS-H-RING - EXT Ring Port 16/24

Getting Started 65
3.3.4 DPH2 Card (KX-HT82460)

3.3.4 DPH2 Card (KX-HT82460)


Function
A doorphone card for 2 doorphone and 2 door opener.

(1)
(2)
(1) To Door opener
(2) To Doorphone

Accessories and User-supplied Items


Accessories (included): Spacer x 3
User-supplied (not included): RJ11 connector, Copper wire

Note
For details about connecting to a doorphone and/or door opener, refer to "3.6 Connecting Doorphones
and Door Openers".

PIN Assignments
Doorphone 1-2 RJ11 Connector
Input (I)/
No. Signal Name Function
Output (O)

2 5 2 DP2 - Doorphone 2
3 COM1 - COM 1
4 DP1 - Doorphone 1
5 COM2 - COM 2

Doorphone

Door opener 1-2 Terminal Block


Input (I)/
No. Signal Name Function
Output (O)
1 4 1 OP1b - Door Opener 1 COM
2 OP1a - Door Opener 1
3 OP2b - Door Opener 2 COM
4 OP2a - Door Opener 2
Door opener

66 Getting Started
3.4 Connecting Outside Trunks

3.4 Connecting Outside Trunks


3.4.1 Connecting SIP Trunks
A typical connection example is shown below for connecting to 2 SIP carriers simultaneously. For details
about connecting SIP trunks, refer to "Network Configuration" in the Programming Item List.
1. Connecting via WAN1
IP Network
SIP Carrier-A SIP Carrier-B

WAN1

PBX

Smartphone
(Softphone)

LAN

SIP Phone SIP Phone

Getting Started 67
3.4.1 Connecting SIP Trunks

2. Connecting via an external router

IP Network
SIP Carrier-A SIP Carrier-B

Router

WAN1

PBX

Smartphone
(Softphone)

LAN

SIP Phone SIP Phone

3. In the case of using an SIP carrier’s line separately from a regular IP network
IP Network / IP Network /
SIP Carrier-A SIP Carrier-B

WAN1 WAN2

PBX

Smartphone
(Softphone)

LAN

SIP Phone SIP Phone

Note
• Up to 2 SIP carriers can be connected to simultaneously.
• Trunks channels 1 through 6 can be allocated to SIP carriers.
• The number of usable SIP Trunk varies depending on the codec setting of the SIP Trunk. For
more information, refer to 2.3.3 System Capacity.

68 Getting Started
3.4.2 Connecting Analog Trunks

• Each trunk port can be set to a SIP carrier or an analog line.


• Both of the WAN ports (WAN1 and WAN2) can be used for either SIP carrier connections (private
network) or IP network connections (public network).
• To identify which LAN/WAN port is being used for each SIP carrier when both WAN1 and WAN2
are enabled, the routing information to each SIP Carrier must be retained.
• To use two WAN ports, one of the ports must be selected as the default route. For more
information, refer to in 3.4 Network Configuration—[5] Route in Programming Item List.

3.4.2 Connecting Analog Trunks


Connection
1. Insert the modular plugs of the telephone line cords (2-conductor wiring) into the outside (CO) line jacks.
2. Connect the line cords to the terminal board or the modular jacks from the telephone company.

Note
• Each trunk port can be set to a SIP carrier or an analog line.
• The end of calls is detected by tone. The detection target is as follows (In cases of Analog
trunk⇔extension, the detection of call endings is not performed);
Analog Trunk ⇔ Analog Trunk
Analog Trunk ⇔ SIP Trunk
Analog Trunk ⇔ VM
Analog Trunk ⇔ DISA

3.4.3 Bandwidth Requirements


When using the SIP trunks and the remote extensions, you must ensure that the WAN has enough
bandwidth to support VoIP communications. Refer to the table below and ensure that the sum of the
required bandwidth for each channel is smaller than the amount the WAN (e.g., ADSL network) can provide.

Note that the amount in the table is only a guide. Subscribe to a network that has enough bandwidth. If the
amount of bandwidth required for VoIP communications is larger than what the network can accommodate,
speech quality will be compromised.

Required Bandwidth for Each Channel


The required bandwidth depends on what combination of codecs is used. Keep in mind the following points
about the type of codec, in terms of the speech quality:

Codec Bandwidth
G.711 87.2 kbps
G.729 31.2 kbps
H.264 (Remote Video) 512 kbps

Required Bandwidth = [No. of SIP Trunk (G.711) × Required Bandwidth for the G.711 codec] +
[No. Remote SIP Extension (G.729) × Required Bandwidth for the G.729 codec] +
[No. Remote SIP Extension (Remote Video) × Required Bandwidth for the H.264 codec]

Getting Started 69
3.4.3 Bandwidth Requirements

Example:
No. of SIP Trunk (G.711): 2
No. of Remote SIP Extension (G.729): 2
No. of Remote SIP Extension (G711, and Remote Video): 1
In this case, the required bandwidth will be as follows:
Required Bandwidth = 87.2 × 2 + 31.2 × 2 + (87.2 + 512) × 1 = 836 kbps

Bandwidth Limitation
Packets used for voice and video calls have priority over other packets.

Packet Priority
SIP High
RTP/ RTCP (For audio and video) High
Others (HTTP, SMTP, etc.) Low

If the bandwidth for high priority packets (SIP/ RTP/ RTCP) cannot be sufficiently ensured, bandwidth for
lower priority packets (Others) can be limited. You can limit the maximum bandwidth of low priority packets
(Default: 500 kbps) via the Web Maintenance Console.
Refer to 3.2.1 Network Configuration—[3-1] WAN—WAN Setting—WAN-Option-Bandwidth Limitation for
Others in the Programming Item List.

Maximum bandwidth can be calculated using required bandwidth as below:


Maximum bandwidth = Effective Bandwidth1-Required Bandwidth
*1 Effective bandwidth: the smaller of upload and download bandwidth

Example:
Effective Bandwidth (WAN1): 2,000 Kbps
Required Bandwidth: 836 kbps
⇒ Maximum bandwidth = 2,000-836 = 1,164 (kbps)

In order to increase speech quality, the packet (Others) bandwidth should be limited to 1,164 kbps or less.

70 Getting Started
3.5 Connecting Extensions

3.5 Connecting Extensions


3.5.1 Connecting SIP Extensions
A typical connection example for SIP extensions is shown below. When connecting an analog FAX to the
SIP extension port through the SIP-TA, set the Fax Connection to Yes for each extension port. For more
information, refer to 2.3.1 PBX Configuration—[2-1] Extension—Port in Programming Item List.
Important
When connecting the following Panasonic IP terminals, please confirm the firmware version by the phone
programming menu (KX-HDV series) or Installation Wizard (KX-NTV series). The following or later version is
available. Please update their firmware if the version is lower than it.
• KX-HDV230: Version 02.190
• KX-HDV100/KX-HDV130/KX-HDV330: Version 02.100
• KX-NTV series: Version 0101E

The following features can be used with the connection example shown below.
• Connect an existing LAN to the LAN port of HTS.
• Connect the IP extension, Communication IP Camera/Video doorphone, and 3rd party SIP to the LAN
port of HTS.

Getting Started 71
3.5.1 Connecting SIP Extensions

IP Network /
SIP Trunk

WAN

Built-in Router
(with wireless LAN)

PBX

Smartphone
(Softphone)

LAN

Switching Hub

SIP Phone

Communication IP
SIP Phone Camera & Video
Doorphone

PC

72 Getting Started
3.5.1 Connecting SIP Extensions

Terminal
KX-HDV series KX-NTV series 3rd party SIP
KX-HTS 1. Set the DHCP Mode 1. Enter your password to Registration Password of the
Setup/ of KX-HTS series LAN SIP extension port.
preparation side to Server. Refer to “2.3.1 PBX Configuration—[2-1] Extension
Refer to 3.3.1 Network —Port-SIP Extension—Registration Password” in
Configuration—[4-2] Programming Item List.
LAN—LAN Settings—
DHCP Mode in
Programming Item
List.
2. Connect KX-HTS series LAN port to existing LAN network.
Terminal 3. Initialize the KX-HDV 3. In the web settings of 3. In the web settings of
Setup/ series terminal. For KX-NTV series, set 3rd party SIP terminal,
preparation further information, the KX-HTS LAN IP set KX-HTS LAN IP
refer to the KX-HDV address and address and
series manual. Registration Registration
Password. Password.
4. Connect KX-HDV 4. Connect KX-NTV 4. Connect 3rd party SIP
series to existing LAN series to existing LAN terminal to existing
network. network. LAN network.
Remarks KX-HDV series is The terminal is registered to the SIP extension port to
automatically registered to which the Registration Password is entered. *1
the extension port with SIP
extension port attribute. *1

• Connect an existing LAN to the WAN port of HTS.


• Connect the IP extension, Communication IP Camera/Video doorphone, and 3rd party SIP to an existing
LAN port, and connect it to KX-HTS.

Getting Started 73
3.5.1 Connecting SIP Extensions

IP Network /
SIP Trunk

WAN

Router

WAN port
PBX
LAN

DHCP Server

PC

SIP Phone

PC

74 Getting Started
3.5.1 Connecting SIP Extensions

Terminal
KX-HDV series
KX-HTS 1. Set the existing LAN network address on the WAN port.
Setup/ Refer to ”2.3.7 PBX Configuration—[2-7] Extension—SIP Extension Property—IP
preparation Address of SIP Extension in existing router” in Programming Item List.
2. Connect KX-HTS series WAN port to existing LAN.
Terminal 3. Initialize (refer to KX-HDV series manual).
Setup/
4. Set the following URL as the Master configuration file's URL:
preparation
http://xxx.xxx.xxx.xxx:80/panasip_data/HTS.cfg
• "xxx.xxx.xxx.xxx" is the IP address for the WAN port of the PBX.
• For more information about Master configuration file, refer to the manual for
KX-HDV series.
5. Connect to existing LAN network.
Remarks KX-HDV series is automatically registered to the extension port with SIP extension port
attribute.*1
If registration is completed, an extension number will be displayed on the LCD of the
terminal.

• Connect the internet to the WAN port of HTS.


• Connect the 3rd party SIP to KX-HTS via internet.
PBX

WAN port
Internet

Smartphone
(Softphone)

Terminal
3rd Party SIP
KX-HTS 1. Enter Registration Password into SIP extension port.
Setup/ Refer to “2.3.1 PBX Configuration—[2-1] Extension—Port—SIP Extension—
preparation Registration Password” in Programming Item List.
2. Set the SIP extension port Phone Location to Remote.
Refer to“2.3.1 PBX Configuration—[2-1] Extension—Port—SIP Extension—Phone
Location” in Programming Item List.
3. Connect KX-HTS series WAN port to WAN network.
Terminal 4. In the web settings of 3rd party SIP terminal, set the KX-HTS series WAN port IP
Setup/ address as the SIP server. For the KX-HTS series WAN port IP address, refer to
preparation “3.2.2 Network Configuration—[3-2] WAN—WAN Status—IP”.
5. In the 3rd Party SIP terminal Web settings, set Registration Password.

Getting Started 75
3.5.1 Connecting SIP Extensions

Remarks The terminal is registered to the SIP extension port to which the Registration Password is
entered. *1

*1 To confirm that the terminal has been registered to the SIP extension port, refer to “2.3.1 PBX Configuration—[2-1] Extension—
Port—SIP Extension—SIP Registration Status in Programming Item List.

Automatic update for terminal’s firmware


The KX-HDV series terminals connected to the KX-HTS series can automatically carry out Firmware
Updates. This is only applicable to KX-HDV series terminals accommodated in the same LAN as the
KX-HTS series.

Router

WAN port
PBX
LAN

LAN port

SIP Phone

PC

SIP Phone SIP Phone

PC

76 Getting Started
3.5.2 LAN Connections for SIP Extension

3.5.2 LAN Connections for SIP Extension


When an SIP Extension is connected to the LAN and power is supplied for the first time, you will be
prompted to set network parameters. The network parameters must be set for the SIP Extension before it
can be used.

Connecting an SIP Extension to a Switching Hub


When connecting an SIP Extension to the LAN, connect it to a switching hub.

Note
• Use an Ethernet straight cable with an RJ45 connector to connect the SIP Extension to a switching
hub. The cable should be a CAT 5 (Category 5) or higher for 10BASE-T/100BASE-TX, or CAT 5e
(Enhanced Category 5) or higher for 1000BASE-T.
• When using the VLAN feature on the network, make sure that the switching hub to be connected is
IEEE 802.1Q compliant and is configured for VLANs. In addition, the port of a switching hub that the
SIP Extension is connected to must be set to "Trunk" port, to allow VLAN tagging. Consult your
network administrator for details.
• Since a softphone is installed and operates on a PC, the PC must be connected to the LAN to use the
softphone on the network.
The diagram below is for connecting a KX-HDV series to a switching hub. For SIP phones, refer to the
documentation of your SIP phone.
Example: KX-HDV230
A

(1)

A Ethernet Straight Cable


(1) To a Switching Hub

Connecting an AC Adaptor to an SIP Extension


Some SIP phones comply with the IEEE 802.3af Power-over-Ethernet (PoE) standard. If PoE is available on
your network, these SIP Extensions can receive the necessary power supply from the network through the
network cable. In this case, an AC adaptor is not needed for the SIP Extension. However, if PoE is not
available, you will need to connect an AC adaptor to the SIP Extension.

Note
Use only the specified type of AC adaptor for each SIP Extension. For details, refer to the
documentation of your SIP Extension.

Getting Started 77
3.5.2 LAN Connections for SIP Extension

Example: KX-HDV230
A

(1)

(2)

A Ethernet Straight Cable B AC Cord Adaptor


(1) To a Switching Hub (2) To Wall Socket

Connecting a PC to an SIP Extension


You can connect a PC to some SIP Extensions using the SIP Extension’s secondary port. In this case, only
a single port from the LAN’s network interface (switching hub) is required to connect both the SIP Extension
and PC to the LAN.

Note
• Use an Ethernet straight cable with an RJ45 connector to connect a PC to the SIP Extension. The
cable should be a CAT 5 (Category 5) or higher for 10BASE-T/100BASE-TX, or CAT 5e (Enhanced
Category 5) or higher for 1000BASE-T.
• Only a PC can be connected to the secondary port of an SIP Extension. Other SIP Extensions or
network devices such as routers or switching hubs, cannot be connected.
• In cases where a PC is connected to the secondary port, if the SIP Extension connection to the PBX
is disconnected or reset, LAN communication to the PC will also be disrupted.

78 Getting Started
3.5.3 Connecting Analog Extensions (SLT)

3.5.3 Connecting Analog Extensions (SLT)


Maximum
Cable Distance
ø 0.4 mm (26 AWG): 698 m (2289 ft)
ø 0.5 mm (24 AWG): 1128 m (3700 ft)
ø 0.6 mm (22 AWG): 1798 m (5898 ft)

A SLT

Notice
The maximum cabling distance may vary depending on the conditions.
When connecting a FAX to an extension port, set the Fax Connection to Yes for each extension port. For
more information, refer to 2.3.1 PBX Configuration—[2-1] Extension—Port in Programming Item List.

3.5.4 Manager Extension


It is possible to grant various privileges by setting a Manager Extension to a specific extension. A Manager
Extension must be designated for each extension. For information on performing settings, refer to 2.3.1 PBX
Configuration—[2-1] Extension—Port in Programming Item List. Privileges granted by the Manager
Extension are as follows:

• OGM Record / Clear / Playback


• Door Open
• Time Service (Day / Lunch / Night) Switch
• System Setting

For more information, refer to 2.1.2 Programming by Dial for Manager in Feature Manual.

Getting Started 79
3.6 Connecting Doorphones and Door Openers

3.6 Connecting Doorphones and Door Openers


Up to 2 doorphones (KX-T30865/KX-T7765) and 2 door openers (user-supplied) can be installed.

Maximum Cabling Distance


Maximum
Cable Distance
ø 0.42 mm (25 AWG): 70 m (230 ft) A
ø 0.5 mm (24 AWG): 113 m (371 ft)
ø 0.6 mm (22 AWG): 180 m (590 ft)

Maximum
Cable Distance
ø 0.65 mm (22 AWG): 150 m (492 ft)

A Doorphone
B Door Opener
Door opener current limit: 30 V DC/30 V AC, 3 A maximum

Installing the Doorphone (KX-T30865/KX-T7765)


Note
The illustrations shown in the installation procedure are based on the KX-T30865.
1. Loosen the screw to separate the doorphone into 2 halves.

ic
ason
Pan

A
A Screw

Note for KX-T7765 Users


When loosening/tightening the screw, do not scratch the cabinet wall with the driver shaft.

B
B Cabinet Wall

2. Pass the wires through the hole in the base cover, and attach the base cover to a wall using 2 screws.

80 Getting Started
3.6 Connecting Doorphones and Door Openers

B Screw
To DPH2 Card

Note
Two kinds of screws are included with the doorphone. Please choose the appropriate kind for your
wall type.
: when a doorphone plate has been fixed to the wall

: when you wish to install the doorphone directly onto the wall

3. Connect the wires to the screws located in the back cover.

To DPH2 Card

4. Re-attach the 2 halves and re-insert the screw.

Getting Started 81
3.6 Connecting Doorphones and Door Openers

Connecting Doorphones (KX-T30865/KX-T7765)


Connect the doorphone card to the terminal box using 4-conductor wiring and modular connectors.

A
B
C

Panasonic Panasonic

E F
A View of Doorphone Connector Jack
B Doorphone 2
C Doorphone 1
D Terminal Box
E Doorphone 1
F Doorphone 2
4-conductor wiring is required.

82 Getting Started
3.6 Connecting Doorphones and Door Openers

Connecting Door Openers


1. Use a flathead screwdriver to press and hold open the button below the terminal, and insert the wire
coming from the door opener into the terminal.

A B

A Door Opener 1
B Door Opener 2
To the door openers

2. Wrap the strap around all of the cords. (For details, refer to "3.2.6 Securing the Cables".)

Note
• We recommend using UL1015 wire or an equivalent for wiring.
For users in except in U.S.A.
– The wire should be between 0.45 mm and 1.1 mm in diameter excluding the coating.
For users in U.S.A only
– We recommend using UL1015, 26 AWG to 22 AWG, or an equivalent wire for wiring.

Getting Started 83
3.7 Connection of Peripherals

3.7 Connection of Peripherals

LAN Port USB Port

Maximum Distance Maximum Distance


100 m (328 ft) 100 m (328 ft)

PC
Switching Hub

Maximum Distance 5 m (16 ft)


USB Memory
Device

USB Interface for USB Memory Device


The PBX is equipped with a USB 2.0 interface. This interface provides communication between the PBX
and user-supplied devices such as a USB memory device.
Using a USB memory device
A USB memory device can be used to backup and restore the system data of the PBX.
The PBX supports USB memory devices that meet the following specifications:
• File system: FAT
• Maximum capacity: 32 GB
• Maximum current: 500 mA
For details about backing up and restoring using a USB memory device, refer to "6.1 Tool—System Data
Backup" in the Programming Item List.

Note
Do not use a USB hub when connecting a USB memory device to the PBX.

84 Getting Started
3.8 Starting the PBX

3.8 Starting the PBX


WARNING
Make sure that the AC outlet is properly grounded, then securely connect the 3-pin AC plug including
the grounded pin.

CAUTION
• Use only the AC power cord included with the PBX.
• Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground or
wearing an grounding strap. Failure to do so may cause the PBX to malfunction due to static
electricity.
• Once you have started the PBX, if you unplug the PBX, do not initialize it again as described in
"System Initialization Procedure". Otherwise, your programmed data will be cleared. To restart the
PBX, refer to "6.1.4 Restarting the PBX".
• The plug of power supply cordset is used as the main disconnect device. Ensure that the AC outlet is
located near the equipment and is easily accessible.

Connecting the AC Power Cord


Note
For safety reasons, do not stretch or pinch the AC power cord.

System Initialization Procedure


The system can be reset to its original default state by pressing the Initialize switch while turning the system
power on.
The system initialization startup operation is as follows.
• Turn on the system power and press and hold the Initialize switch.
For more information, refer to 5.3 System Initialization Procedure.
• When system initialization is complete, operation begins (green LED illuminated).
Performing a system initialization returns the system data to its default settings.
The memory state is also cleared.

Getting Started 85
3.8 Starting the PBX

B
A

A SYSTEM INITIALIZE switch


B STATUS Indicator
C POWER switch

Note
• After the PBX is initialized, you can restore system data to the PBX that has been backed up earlier.
For details about backing up and restoring system data, refer to "4.3.3 Maintenance—[2-3] System
Control—System Data Backup & Restore" in the Programming Item List.
• After the PBX is initialized, you must set up the mandatory settings required for the PBX with Easy
Setup Wizard. For details refer to "Connecting to Web Maintenance Console via LAN" and
"3.9.4.1 Easy Setup Wizard".
• When Backup Batteries are connected, make sure it is started as instructed in the documentation for
the Backup Batteries.

Confirming the Trunk Connection


After the PBX starts up, program the PBX and connect trunks to the PBX.
To confirm that the trunks are successfully connected, make a call to an outside party. (Refer to 4.1.2 Calling
an Outside Party)

86 Getting Started
3.9 Programming Information

3.9 Programming Information


3.9.1 Overview of Web Maintenance Console
Web Maintenance Console is designed to serve as an overall system programming reference for the PBX.
You can program and control the PBX over an IP network using Web Maintenance Console.
This section describes programming basic items using Web Maintenance Console.

Note
The contents and design of the software are subject to change without notice.

3.9.2 PC Connection
The Main Unit has a LAN port for PC to program PBX. A PC can be connected through LAN connection.
Port Default IP Address Default Subnet Mask
LAN Port 192.168.0.101 255.255.255.0

Direct Connection
LAN Port

To LAN Port

Notice
When connecting the PC to the LAN port, if the PC is set to obtain the IP address automatically, the IP
address of the PC will be set to an appropriate IP address to establish a connection to the PBX.

Getting Started 87
3.9.3 Starting Web Maintenance Console

Note
• Use an Ethernet cable with an RJ45 connector to connect a PC to the PBX.

Connection via Internet


WAN Port

Internet

Router
PC

Note
For details about connecting WAN to the PBX, refer to "3.13 WAN Connection".

3.9.3 Starting Web Maintenance Console


System Requirements
For the system requirements of the PC (operating system, hardware specifications, supported browsers
etc.), refer to "1.3.1 Starting Web Maintenance Console" in the Programming Item List.

Copyright for MD5


This software uses the Source Code of RSA Data Security, Inc. described in the RFC1321 (MD5 Message-
Digest Algorithm).
Copyright (C) 1991-2, RSA Data Security, Inc. Created 1991. All rights reserved.
License to copy and use this software is granted provided that it is identified as the "RSA Data Security, Inc.
MD5 Message-Digest Algorithm" in all material mentioning or referencing this software or this function.
License is also granted to make and use derivative works provided that such works are identified as
"derived from the RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or
referencing the derived work.
RSA Data Security, Inc. makes no representations concerning either the merchantability of this software or
the suitability of this software for any particular purpose. It is provided "as is" without express or implied
warranty of any kind.
These notices must be retained in any copies of any part of this documentation and/or software.

Connecting to Web Maintenance Console via LAN


1. Connect the PC to the PBX:
• Connect the PBX to a network with the LAN port and access the PBX from a PC in your LAN. For
details, refer to "3.9.2 PC Connection".

88 Getting Started
3.9.3 Starting Web Maintenance Console

2. Access Web Maintenance Console:


LAN Connection: Launch your Web browser and input the IP address into the address bar. The input
method will differ according to the PC’s connection to the PBX. The default IP address for the LAN port
of the PBX is 192.168.0.101. Accordingly, the address to enter to connect to the PBX for the first time
will be as follows (enter the address exactly as shown):
http://192.168.0.101
WAN Connection: When the WAN port of KX-HTS series is connected to an existing LAN and the PC is
also connected to the same existing LAN, it is possible to access the Web Maintenance Console as
shown below. The format of the address to enter to connect to the PBX will be as follows:
http://xxx.xxx.xxx.xxx
• "xxx.xxx.xxx.xxx" is the IP address for the WAN port of the PBX.
• The firewall of the PBX must be disabled in advance. Refer to 3.6.1 Network Configuration—[7-1]
Firewall—Firewall Setting in the Programming Item List

Note
• The default subnet mask for the LAN port is 255.255.255.0.
3. The Web Maintenance Console login screen is displayed. Log in with the Installer level account name
and the default Installer level account password to launch the Easy Setup Wizard. For details about the
Easy Setup Wizard, see "3.9.4.1 Easy Setup Wizard".
• The Installer level account password is preprogrammed in Web Maintenance Password for Local
Access.
Refer to 4.2.1 Maintenance—[1-1] Management—Web Programming in the Programming Item List.

Connecting to Web Maintenance Console over the internet


When accessing the Web Maintenance Console over the Internet, it is necessary to use "https", which has
stronger security features than "http". (Remote access)

To enable that accessing to Web Maintenance Console over the internet


1. Access the Web Maintenance Console via LAN.
2. Set a password for Remote access. Refer to 4.2.1 Maintenance—[1-1] Management—Web
Programming—Web Maintenance Password for Remote Access in the Programming Item List.
3. Enable Remote access by following one of the procedures below (open the HTTPS Port).
• In Web Maintenance Console, Set Remote Web Maintenance to Enable. (Refer to 4.2.1
Maintenance—[1-1] Management—Web Programming in the Programming Item List)
• Dial the feature number for System Settings (HTTPS Port) and open the HTTPS Port. (Refer to 2.1.2
Programming by Dial for Manager in the Feature Manual)

To connect to Web Maintenance Console over the internet


1. Connect the PC to an internet. Refer to Connection via Internet in 3.9.2 PC Connection.
2. Access Web Maintenance Console:
Launch your Web browser and input the IP address for the WAN port into the address bar. The input
method will differ according to the PC’s connection to the PBX. The address to enter to connect to the
PBX will be as follows:
https://xxx.xxx.xxx.xxx
• "xxx.xxx.xxx.xxx" is the IP address for the WAN port of the PBX. This IP address is displayed in web
Maintenance Console. Refer to 3.1 Network Configuration—WAN1 Information—IP Address in the
Programming Item List.
• Note the usage of "https" instead of "http".

Getting Started 89
3.9.4 Programming the PBX

3. The Web Maintenance Console login screen is displayed. Log in with the Installer level account name
and the password.
• The Installer level account name is "INSTALLER".
• The Installer level account password is preprogrammed in Web Maintenance Password for
Remote Access. Refer to 4.2.1 Maintenance—[1-1] Management—Web Programming in the
Programming Item List.

When the PBX is connected to an existing network router:


When the PBX is connected to an existing network router, the port forwarding settings of the network router
must be configured. The format of the address to enter to connect to the PBX connection will be as follows:
https://XXX.XXX.XXX.XXX:yyy
• "XXX.XXX.XXX.XXX" is the IP address of a device that can be accessed from the Internet, such as the IP
address of a network router.
• "yyy" is a HTTPS port number of the PBX. If this port number is 443 (default), you do not have to enter
"yyy". To change the port number of the PBX, Refer to 3.6.3 Network Configuration—[7-3] Firewall—
Application Server Settings in the Programming Item List.

3.9.4 Programming the PBX


3.9.4.1 Easy Setup Wizard
In the Easy Setup Wizard, you will set up the mandatory settings required for the PBX.
When you log in to Web Maintenance Console for a PBX that is in its initialized, factory default state, the
Easy Setup Wizard for that PBX will launch automatically. You must log in using the Installer level account
name and password.
– The Installer level account name is "INSTALLER".
– The default Installer level account password is "1234". This password can be programmed in Web
Maintenance Password for Local Access. Refer to 4.2.1 Maintenance—[1-1] Management—Web
Programming in the Programming Item List.
Set the following items in the setting screens.
WebMC Language
Location Setting
Password Setting
1.Date & Time
2.Numbering
3.Incoming Call
4.Dialling Plan
5.IP

3.9.4.2 Login Management


Login management for the Web-MC is conducted in the below fashion.
• When connecting to the Web-MC from a LAN, upon failing to log in three consecutive times within ten
minutes, you will not be able to log in again until one hour has passed or you have performed a reset by
switching the power to OFF then ON.
• When conducting remote access from a WAN, upon failing to log in three consecutive times within ten
minutes, you will no longer be able to log in. To enable yourself to log in, refer to 4.2 Maintenance—[1]
Management-1.Web Programming-Web Programming-Remote Web Maintenance in Programming Item
List.

90 Getting Started
3.9.4 Programming the PBX

• Using a Manager Extension, you can use special number operations to set whether or not to connect to
the Web-MC remotely. For more information, refer to 2.1.2 Programming by Dial for Manager in Feature
Manual.
• Ports for remote maintenance close automatically after 24 hours have passed.
• A login ID and password must be set in order to log in.
• The same user cannot log in multiple times simultaneously. Should the same user perform a login
operation while they are already logged in, they will be forcibly logged out of their previous session and
will have to log in again.
• When multiple users perform settings for the same settings items, the data set later on will be enabled.
• After logging into the Web-MC, should no operation be performed for a fixed amount of time (Default: 120
minutes), the user will be automatically logged out.
• This time limit for no operation can be changed from the Web-MC. For more information, refer to 4.2
Maintenance—[1] Management-1.Web Programming-Web Programming-Web Auto Logout Duration in
Programming Item List.

Getting Started 91
3.10 Date and Time setting

3.10 Date and Time setting


The following items can be set for the date and time settings. For details about date and time settings, refer
to "2.2.1 PBX Configuration—[1-1] System—Date & Time-Date & Time" in the Programming Item List.
• Time Setting
• Automatic Time Adjustment
• SNTP Server IP Address
• Time Zone
• Daylight Saving
The KX-HTS series can be used as an NTP server for KX-HDV series. When performing Easy Setup
Wizard, the time on the PC you are operating is displayed as the initial value.

92 Getting Started
3.11 Network and Router Function

3.11 Network and Router Function


Following table describes networking functions and router functions. For details about settings, refer to "3.1
Network Configuration" in the Programming Item List.

Getting Started 93
3.12 LAN Connection

3.12 LAN Connection


3.12.1 Wired LAN Connection
The PBX is equipped with a LAN port for connecting to a LAN so that SIP Extensions and PCs can be
connected on a private IP network. When the PBX is connected to the LAN for the first time, you must
assign IP addressing information to the PBX. See "1.4 Easy Setup Wizard" or "3 Network Configuration" in
the Programming Item List.

Connecting the Main Unit to the Wired LAN


LAN Port

PC

Switching Hub

SIP Phone

Connection for 10BASE-T/100BASE-TX


Switching Hub PBX (LAN Port)
Signal Name Pin No. Pin No. Signal Name
RX+ 1 1 TX+
RX− 2 2 TX−
TX+ 3 3 RX+
TX− 6 6 RX−

94 Getting Started
3.12.1 Wired LAN Connection

Connection for 1000BASE-T


Switching Hub PBX (LAN Port)
Signal Name Pin No. Pin No. Signal Name
TRD0 (+) 1 1 TRD0 (+)
TRD0 (−) 2 2 TRD0 (−)
TRD1 (+) 3 3 TRD1 (+)
TRD2 (+) 4 4 TRD2 (+)
TRD2 (−) 5 5 TRD2 (−)
TRD1 (−) 6 6 TRD1 (−)
TRD3 (+) 7 7 TRD3 (+)
TRD3 (−) 8 8 TRD3 (−)

Note
• Use an Ethernet cable with an RJ45 connector for connection to a switching hub. The cable should be
a CAT 5 (Category 5) or higher for 10BASE-T/100BASE-TX, or CAT 5e (Enhanced Category 5) or
higher for 1000BASE-T.
• Make sure that all CAT 5/CAT 5e cables in use are not over 100 m (328 ft) in length.
• Make sure to set the port of the switching hub that connects to the LAN port to operate under "Auto
Negotiation" mode.
• Activate the spanning tree for the L2 switch to be connected.
• If using the LAN/WAN port as a LAN, do not connect the LAN port and the LAN/WAN port to the same
L2 switch as this causes a network loop.
• Make sure to create a spanning tree for LAN connection in order to prevent loops from occurring in a
multi-bridged environment. Otherwise, some packets may circulate for long periods of time and
eventually PBX performance system may degrade.
• When using the WAN/LAN port as a LAN port, the port operates as an L2 switch hub of the LAN1
port.
• The WAN/LAN port can be used as a Mirror port. For more information, refer to 3.1 Network
Configuration-LAN2/WAN2 Setting & Information-Port Mirroring in Programming Item List.

Getting Started 95
3.12.2 Wireless LAN Connection

3.12.2 Wireless LAN Connection


Connecting wireless devices to Main Unit

PC

Smartphone
(Softphone)

1. Perform settings for the Wireless LAN connection of the HTS Series.
Change the SSID and the Passphrase.
Also change other settings as necessary.
For details about the Wireless LAN Connection, refer to "3.5 Network Configuration—[6] Wireless" in
the Programming Item List.
2. Wireless device connections
You can connect the wireless device that supports the Wi-Fi Protected SetupTM (WPS).
Select one of the following connection methods for using the Wi-Fi® function of the wireless device.
a. Connection using the Wireless LAN SETUP (WLAN SETUP) button
• Press and hold the Wireless LAN SETUP (WLAN SETUP) button on the side of the HTS Series
unit for 3 seconds. (STATUS Indicator : Green flashing (240/minute) - Wireless LAN SETUP
(WLAN SETUP) in progress)
• Press the Wi-Fi Protected Setup (WPS) setting button on the wireless device.
Start the WPS, and confirm that it is connected. For details, check the manual of your wireless
device.
• Refer to the instruction manual of the wireless extension and configure it to enable Wi-Fi
Protected Setup (WPS).
b. Connection using manual settings
Manually set the necessary settings on the wireless extension. Use the settings of the HTS Series
unit for setting the wireless extension's settings.
SSID
Security type
Passphrase

CAUTION
• If settings related to security are not performed, the following problems may occur.
– Transmission contents may be intercepted by a third party.
– There may be an illegal system intrusion by a third party.
• For security reasons, do not use the default passphrase without changing. Be sure to change it before
the first use.
• You can strengthen the security using the following methods. Operate them with due consideration.
– Activate "Enable Hidden SSID Mode" to prevent the Wireless LAN SSID from being discovered by
third parties.

96 Getting Started
3.12.2 Wireless LAN Connection

– Use Wireless LAN Setup Authorized MAC Configuration to fix the devices that can be connected
(to prevent unintended Wireless LAN connections from third parties).
– Avoid using an easy-to-guess passphrase (or Pre-Shared Key).
– Regularly change your passphrase (or Pre-Shared Key).
– Use the WPA2 encryption system (to prevent data from being peeped).

Note
Because the call quality of Extensions connected to the KX-HTS using the Wireless LAN depends on
the radio wave quality of the Wireless LAN, it may be difficult to maintain call quality on occasion.

Getting Started 97
3.13 WAN Connection

3.13 WAN Connection


Description
The following WAN connection types are supported.
WAN Type Description
Dynamic IP Address Retrieves an IP address dynamically from a DHCP server.
Static IP Address Sets a static IP address.
PPPoE Obtains an IP address dynamically from a PPPoE server.

You can confirm the current connection status of the WAN interface in Web Maintenance Console.
For details about the WAN Status, refer to "3.2.2 Network Configuration—[3-2] WAN—WAN Status" in the
Programming Item List.

Conditions
• If the LAN2/WAN2 port attribute is changed, you must perform a System Reset and restart the PBX
before the setting can be applied.
• For details about what values to use for configuring the protocol for specifying an IP address, consult the
network administrator.

98 Getting Started
Section 4
Confirming Connections

This section describes the basic checks and operation


methods following PBX installation for making and
receiving calls to and from extensions and outside lines.

Getting Started 99
4.1 Making and Receiving Calls

4.1 Making and Receiving Calls


The following is a description of the basic checks and operation methods following PBX installation for
making and receiving calls to and from extensions and outside lines.

4.1.1 Calling Another Extension


To call an extension (Intercom Call)
– Follow the operation procedure described below.
1. Off-hook. (Dial tone is heard.)
2. Dial extension number.
3. Talk

4.1.2 Calling an Outside Party


You have to seize an outside line before dialing an outside phone number because external calls are made
via your PBX.
– Follow the operation procedure described below.
1. Off-hook. (Dial tone is heard.)
2. Enter the Idle Line Access (Local Access) number (0/9). (Dial tone is not heard.)
3. Dial outside phone number.
4. Talk

4.1.3 Answering Calls


– Follow the operation procedure described below.
1. Off-hook.
2. Talk.

Note
– If a call cannot be made or answered using the above procedures, refer to "6 Troubleshooting".

100 Getting Started


Section 5
Maintenance

This section describes maintenance procedures.

Getting Started 101


5.1 System Data Backup and Restore

5.1 System Data Backup and Restore


A PBX’s system data can be backed up to a USB memory device inserted into the PBX’s USB port or to a
PC in the PBX’s LAN network. At a later time, the backed up data can be restored to the PBX.

Note
Operation data that is presently running is stored to the KX-HTS’ internal storage with the following
timing.
• When logging out of Web-MC
• Every 30-minutes

To back up the system data to a USB memory device


• Insert a USB memory device into the USB port of the PBX.
• For details about backing up the system data to a USB memory device, refer to "4.3.3 Maintenance—
[2-3] System Control—System Data Backup & Restore―System Data Backup" in the Programming Item
List.

Note
• The USB memory device must be compatible for use with the PBX. For details, refer to
"3.7 Connection of Peripherals".

To restore backed up data from a USB memory device to a PBX


• For details about restoring backed up data stored on a USB memory, refer to "4.3.3 Maintenance—[2-3]
System Control—System Data Backup & Restore―System Data Restore" in the Programming Item List.

Note
• System data must be stored in the directory below.
/private/meigroup/psn/hts/backup/dsys/
• Data cannot be restored in the following cases.
– The USB memory device hardware is faulty.
– The data on the USB memory device has become corrupted.
– The USB memory device is removed from the USB port of the PBX during the restoration
process.
• After a system data restore, the main unit must be restarted using the Web Maintenance Console.

To back up the system data to a PC


• For details about backing up the system data to a PC, refer to "4.3.3 Maintenance—[2-3] System Control
—System Data Backup & Restore―System Data Backup" in the Programming Item List.
Restoring backed up data from a PC to a PBX
• For details about restoring backed up data stored on a PC, refer to "4.3.3 Maintenance—[2-3] System
Control—System Data Backup & Restore―System Data Restore" in the Programming Item List.

Note
• After a system data restore, the main unit must be restarted using the Web Maintenance Console.

102 Getting Started


5.2 Software Upgrading

5.2 Software Upgrading


Obtaining software updates (downloading the update to the PBX) can be done manually via Web
Maintenance Console. In this case, software updates can be obtained from a USB memory device
connected to the PBX, or a PC that can access Web Maintenance Console.
The software of the following types of devices and components can be updated:
Data Type Description
Main unit software Main unit software on the PBX’s motherboard.
Terminal software*1 Firmware of supported SIP extensions.

*1 Only Panasonic telephones are supported. For details about a specific telephone, refer to the telephone's documentation.

Note
• To transfer files from USB memory to HTS, store them in the directory below.
/private/meigroup/psn/hts/update/
• The version of main unit and terminal software can be confirmed through Web-MC.
• To transfer files from Web-MC to HTS, refer to "4.3.1 Maintenance—[2-1] System Control—Firmware
Transfer to PBX" in the Programming Item List.
• To update main unit software, refer to "4.3.2 Maintenance—[2-2] System Control—Firmware Update"
in the Programming Item List.
• Either one Main Unit Software or one Terminal Software is stored in the HTS. If a new Software is
stored when there is already stored Software, the latter will be overwritten.
• Upon a version up failure, the system automatically reverts back to the former main unit software.
• Version up failures and automatic reversions to the former main unit software are recorded in the
error log.
• The version up log containing the error log can be accessed/retrieved from the Web-MC. For more
information, refer to 4.4.2 Maintenance—[3-2] Utility—System Log in Programming Item List.
• For information on updating terminal software, refer to the corresponding manuals.

Getting Started 103


5.3 System Initialization Procedure

5.3 System Initialization Procedure


The system data can be returned to its initial state by following the procedure below.
1. While pressing and holding the Initialize Switch, turn the power ON. The LED will light amber.
2. Continue holding down the Initialize Switch (to confirm the holding). The LED will flash amber at a rate of
240 flashes/minute.
3. Initialization begins. The LED will flash green at a rate of 240 flashes/minute.
4. At this time the Initialize Switch may be released.
5. Operation begins in the initialized state. The LED will light green.
All data will be erased. Data that is erased includes Voice Message data, call logs, etc. The settings for
the PBX as well as all optional service cards will be initialized to their default values.

Note
• After the PBX is initialized, you can restore system data to the PBX that has been backed up
earlier. For details about backing up and restoring system data, refer to "5.1 System Data Backup
and Restore".
• After the PBX is initialized, you must set up the mandatory settings required for PBXs. For details
refer to "3.9.4.1 Easy Setup Wizard".

5.4 System Logging


This is a function that saves the system information to the HTS’ internal storage and outputs it to
administrators.

System Log
The following types of Syslog information can be checked from the Web-MC. (The latest 100 logs are
displayed.)
- syslog_major Stores logs of major system errors
- syslog_minor Stores logs of minor system errors
- syslog_update Stores logs of version up operations

Syslog files and other than those described above can be exported to your PC by operating the Web-MC.
For more information, refer to 4.4.2 Maintenance—[3-2] Utility—System Log in Programming Item List.

Error Log
When system failure occurs, relevant information is logged into the Error Log.
Upon the occurrence of a major error log, the Status LED lights up red to notify the user that an anomaly
has occurred. The status LED will light green when the Error Log (Major/Minor) is cleared.
Error Log information (Major/Minor) can be checked on the Web-MC.
Error Log information can be exported to your PC. For more information, refer to 4.4.2 Maintenance—[3-2]
Utility—System Log in Programming Item List.
The Error Log displays up to the latest 100 Major and 100 Minor error records.
You may issue a failure notice via email when saving records in the Error Log.
KX-HTS series can send a mail for each time a major/minor error occurs. You can set for determining
whether or not to send such email notice using the Web-MC. For more information, refer to 4.4.3
Maintenance—[3-3] Utility—Email Notification in Programming Item List.

104 Getting Started


Section 6
Troubleshooting

This section provides information on the PBX and


telephone troubleshooting.

Getting Started 105


6.1 Troubleshooting

6.1 Troubleshooting
6.1.1 Installation
PROBLEM PROBABLE CAUSE SOLUTION
You cannot make/receive • Mother board • Replace the mother board (be sure to turn
calls via an IP network. malfunction off the PBX when replacing).
• Poor connection • Make sure that an 8-pin twisted pair cable is
used for connection.
• Make sure that none of the CAT 5/CAT 5e
cables in use are over 100 m (328 ft) in
length.
• Make sure that a straight cable is used for
connection to a switching hub.
• Network malfunction • Make sure that all network devices in use
are switched on.
• Make sure that there is no unwanted firewall
in the IP network.
SIP phones do not operate. • Mother board • Replace the mother board (be sure to turn
malfunction off the PBX when replacing).
• SIP phone not • Register the corresponding SIP phone.
registered
• SIP phone malfunction • Replace the SIP phone.
• Poor connection • Make sure that an 8-pin twisted pair cable is
used for connection.
• Make sure that none of the CAT 5/CAT 5e
cables in use are over 100 m (328 ft) in
length.
• Make sure that a straight cable is used for
connection to a switching hub.
• Network malfunction • Make sure that all network devices in use
are switched on.
• Make sure that the SIP phone is not
blocked by the firewall or other network
devices.

106 Getting Started


6.1.1 Installation

PROBLEM PROBABLE CAUSE SOLUTION


Extensions do not operate. • Extension card • Replace the corresponding card.
malfunction
• Poor connection • Take the extension and plug it into the same
between the PBX and extension port using a short telephone cord.
the extension If the extension works, then the connection
between the PBX and the extension must
be repaired.
• Extension malfunction • Take the extension and plug it into another
extension port that is working. If the
extension does not work, replace the
extension. If the extension works, replace
the extension card.
The PBX does not operate • Restart the PBX (refer to "6.1.4 Restarting
properly. the PBX").
• Turn off the power switch, and then turn it
back on.
• Turn off the power switch, and then unplug
the PBX. After 5 minutes, plug the PBX
back in, and turn the power switch back on.
The STATUS indicator on • A major/minor system Error Log files can be accessed or exported
the front of the cabinet error occurs in the on the Web-MC. For more information, refer to
turns on red. PBX. 4.4.2 Maintenance—[3-2] Utility—System Log
in Programming Item List.
• Should a Main CPU failure be detected or a
failure notice be received from any device, a
description of the failure will be recorded in
the log and appropriate measures, including
but not limited to system reset, will be
initiated.
The LINK indicator of the • Mother board • Replace the mother board (be sure to turn
mother board does not turn malfunction off the PBX when replacing).
on.
• Poor connection. • Make sure that an 8-pin twisted pair cable is
used for connection.
• Make sure that none of the CAT 5/CAT 5e
cables in use are over 100 m (328 ft) in
length.
• Make sure that a straight cable is used for
connection to a switching hub.
• Network malfunction • Make sure that all network devices in use
are switched on.
Status LED is set to Power Fan failure Contact Service Center
ON → Amber (5s) →
continues to flash red (240
times/minute)

Getting Started 107


6.1.2 Connection

6.1.2 Connection
Connection between the PBX and an SLT:

CAUSE SOLUTION
Can you dial No
an extension? The T/R is connected as below. Use the correct cord (the inner 2 wires
are for T/R).
If a telephone equipped with an A-A1
relay is connected to the PBX, set
T T
R R the A-A1 relay switch of the telephone
to "OFF".

PBX Extension

Connection between the PBX and an SLT that is polarity-sensitive:

CAUSE SOLUTION

The "T" is connected to the "R". Reverse the connections of the T/R.

Yes
T T
R R

PBX Extension

Connection between the trunk and the PBX:

CAUSE SOLUTION

Trunk is connected as below. Reconnect the trunk to the T/R of the


telephone jack using 2-conductor wiring.

T T
R R

PBX Trunk
Can you dial No
out on a trunk?

Trunk is connected as below.

T T
R R

PBX Trunk

108 Getting Started


6.1.3 Operation

6.1.3 Operation
Note
For devices connected to a PBX other than the Main Unit, refer to the Troubleshooting for that PBX.
PROBLEM PROBABLE CAUSE SOLUTION
Cannot set the IP address, • An unusable value is • Set an IP address within the valid range. IP
subnet mask address, and being set. address of the SIP Phone/PBX: "1.0.0.0" to
PBX IP address to the SIP 223.255.255.255 Subnet mask address: 0–
Phone. 255.0–255.0–255.0–255 (except 0.0.0.0
and "255.255.255.255")
Cannot register the SIP • The necessary • When not using the DHCP Server feature or
Phone. network parameters an external DHCP server, set the IP
are not set to the SIP address, subnet mask address, and enter
Phone. the PBX IP address. If necessary, also enter
the IP address of the default gateway.
• When using the DHCP Server feature or an
external DHCP server, enter the PBX IP
address.
• Automatic registration is only compatible
with KX-HDV series connected to the same
network as the KX-HTS series LAN port.
The SIP Phone cannot • The wrong IP address, • Check each parameter and enter the
connect to the PBX. subnet mask address, correct value.
PBX IP address, or
default gateway
address was entered.
• The Ethernet cable is • Check the Ethernet cable connections.
not connected
correctly.
• The DHCP server is • Restart the external DHCP server.
not active.
• Confirm whether the DHCP Server feature
is enabled.
• Disable DHCP and re-enter settings as
appropriate.
The SIP Phone does not • The ringer volume is • Turn on the ringer volume.
ring. off.

Getting Started 109


6.1.4 Restarting the PBX

6.1.4 Restarting the PBX


If the PBX does not operate properly, restart the PBX using Web Maintenance Console or switch the power
to OFF then ON. Before restarting the PBX, try the system feature again to confirm whether there definitely
is a problem or not.

Note
• Restarting the PBX causes the following:
– Audio data being recorded
– System data being saved
– Data being transferred to PBX
– Calls on hold are terminated.
– Calls on exclusive hold are terminated.
– Calls in progress are terminated.
– Call park is cleared.
Other data stored in memory, except the above, are not cleared.
• The data synchronicity cycle for "operation data" that is presently running and "system data" stored in
the system's storage is 30 minutes. For that reason, when restarting the PBX within 30 minutes after
operation data has been changed, on occasion, the changed operation data will not have been saved
in the system data. Please verify the system data after restarting the PBX.

Operation
For details about the system reset, refer to "4.3.4 Maintenance—[2-4] System Control—System Reset" in
the Programming Item List.

110 Getting Started


Section 7
Appendix

This section provides information about System Prompt


Languages and the revision history.

Getting Started 111


7.1 System Prompt Languages

7.1 System Prompt Languages


Note
• The following abbreviations are used in the language file names:
– UK: United Kingdom
– US: United States
– LA: Latin America
– BR: Brazil
• No. 1 is set by default. For details, see "2.8 PBX Configuration—[7] Voice Mail―Prompt Language" in the
Programming Item List.

System prompt languages stored in the System Memory


Suffix AG AL BR XE US
No. 1 (Primary) LA-Spanish UK-English BR- US-English US-English
Portuguese
No. 2 US-English US-English Mandarin LA-Spanish

Suffix ML NZ RU SA LA
No. 1 (Primary) US-English UK-English Russian US-English LA-Spanish
No. 2 Mandarin US-English US-English

Suffix MX NE SU UE BX
No. 1 (Primary) LA-Spanish US-English US-English US-English US-English
No. 2 US-English

Suffix SX ND TW CE —
No. 1 (Primary) US-English US-English US-English US-English —
No. 2 —

* For other languages, consult your dealer.

112 Getting Started


Note

TEMPLATE FOR WALL MOUNTING


1. Copy or print this template and place it on the
wall.
2. Install the screws as marked. If you mount the
main unit on a concrete, fit anchor plugs (not
included) into the wall beforehand. (1)

3. Hook the unit onto the screw heads.

Note
• Make sure to set the print size to correspond
with the size of this page.
• If the dimensions of the paper output still
deviate slightly from the measurements
indicated here, use the measurements
indicated here.

A 225mm (8-7 / 8 in)


(1) Install a screw here.

(1)

Getting Started 113


Note

114 Getting Started


0197
The KX-HTS32NE is designed to interwork with the:
• Analog Public Switched Telephone Network (PSTN) of European
countries

This device is a Hybrid IP-PBX operating in the frequency band of 2412 MHz to 2472 MHz.
The usage of this device is generally allowed in all EU countries.
Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential
requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE)
Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are available for
download by visiting:
http://www.ptc.panasonic.eu

For information of Compliance with EU relevant Regulatory Directives,

Contact to Authorized Representative:


Panasonic Testing Center
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
For Future Reference
Please print, record, and retain the following information for future reference.

Note
The serial number of this product can be found on the label affixed to the unit. You should record the
model number and the serial number of this unit as a permanent record of your purchase to aid in
identification in the event of theft.

Panasonic System Networks Co., Ltd.


1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
Web Site: http://www.panasonic.com/

Copyright:
This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for
internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of
Panasonic System Networks Co., Ltd.

© Panasonic System Networks Co., Ltd. 2016

PNQX7549YA PM0816AH1106