DONALD JONES

999 Main Street, Any Town, NY 99999

999.999.9999
email@gmail.com

QUALITY ENGINEER

Exceptionally detailed, organized, focused professional with a unique ability to successfully

manage multiple quality projects simultaneously energetic, motivated self-starter with a strong
sense of dedication and support to the mission Goal oriented and well-developed interpersonal
communication skills to work effectively and productively with team members, people from
diverse professional and cultural backgrounds.

 Excellent Customer Service Skills  Quality Control & Quality Assurance

 Information & Referral  Receiving Inspection and Materials
 Community Outreach  Ability to Multi Tasks
 Quality Management  PowerPoint Presentation
 Internal and External Audits  Bilingual English/Spanish

WORK EXPERIENCE

Quality Engineer
ABC Inc., Any Town, NY 09/2009 – 01/2010 (4 months)
 Participate in QA process, developed include Flow Charts and Control Plans.
 Develop the required documentation for each specific customer requirements.
 Maintain customer contacts by being proactive and reactive to all customer concerns for
internal and external customers.
 Perform capability studies as required.
 Participated in internal auditing and layered audits.

Quality Engineer
XYZ Corp., Any Town, NY 01/1997 – 02/2009 (12 years)
 Tested constructions and established parameters for new equipment.
 Researched, tested, and analyzed new equipments.
 Developed, tested and established processing parameters for environmentally friendly
material.

Quality Engineer
BCD Inc., Any Town, NY 12/1983 – 12/1996 (13 years)
 Developed, implemented, and provided training.
 Participate on multiple Project Teams as a Quality Engineering Representative, ensuring
compliance to regulatory standards and providing input into the project design input
requirements and product development quality plans.
 Proficient in application of Design Controls, Good Manufacturing Practices and ISO.
 Developed and validated various test methods.
 Established In-process Production and Final QA Inspections plans.
 Provided technical guidance to Quality Technicians and Inspectors.
  Utilized statistical methods, such as, process capability data analysis, statistical process
control (SPC), and scientific sample size selection to ensure processes capability and
repeatability and to determine statistically valid sampling plans.
 Provided technical support to solve quality problems in product development and
manufacturing.
 Performed Design of Experiments to support process optimization.
 Participated and conducted the design transfer and design review aspects of design
control for QE input / support.
 Conducted Internal Audits per Internal SOP, QSR Regulations, and ISO requirements.
 Managed and Mentored Quality Engineer Interns.
 Developed and reviewed various protocols for Process Qualification, Design
Verifications and Validations, Stability, Installation Qualifications, Operational
Qualifications, and master validation plans
 Developed, Reviewed, and Managed Risk Assessments including Intended Use/Hazard
Analysis, PFMEA, and DFMEA.
 Complete Complaint Investigations by analyzing returned.
 Identified, investigated and determined final disposition of non-conformances.
 Lead Continuous Improvement team from various disciples to improve current process
verification procedures.
 Software knowledge in Stat graphics, WordPerfect, Word, PowerPoint, Excel.

EDUCATION

 Arizona State University, Tempe

 Master of Business Admin & Technology Management.

References upon request