AUGUSTAS “GUS” JOHNSON

2900 W Petty Road ■ Muncie, IN ■ 47403

574-849-0012 ■ Augjohnson94@gmail.com

EDUCATION:
Ball State University July 2018
Bachelor of Arts in Hospitality and Food Management Muncie, IN
School of Business
Major: Family and Consumer Science
Concentration: Hospitality and Food Management

RELEVANT COURSEWORK: CUSTOMER SERVICE CASE STUDY:

 Human Relations Management
 Interpersonal Communications
 Sanitation and First Aid
 GearUp Leadership Training
 Ascent Management Training
 Class focused on building quality service
skills to foster excellent customer relations
 Case study directly applied marketing
techniques to Starbucks as a company and
brand

PROFESSIONAL EXPERIENCE:
Ball State University, Muncie, IN January 2017- May 2017
Resident Hall Desk Associate
 Processed currency transactions and payments from residents and guests
 Performed administrative tasks such as organization of room inventories and equipment checkout
 Created a welcoming environment for residents and guests by being the hub of information for the
residence hall
 Maintained a secure and safe environment for residents by monitoring who was entering and exiting
the building.

Indianapolis Marriott Downtown, Indianapolis, IN

Guest Service Coordinator/Bell Service Coordinator Leader August 2014- August 2016
 Exercised continual flexibility and time management in an ever-changing customer service focused
environment
 Directly addressed customer service concerns to promote and build brand loyalty
 Effectively delegated customer needs to fellow team members for efficient, positive experience
 Motivated team members through leader integrity, hustle, and constructive reinforcement

J.W. Marriott, Indianapolis, IN

August 2013- August 2014
Guest Service Associate/Doorman
 Refined initial hotel impression by ensuring positive customer greeting and rapid service
 Promoted a positive brand image by ensuring the comfort and satisfaction of visiting customers
 Managed team of 8+ valets and bellman during peak periods for cohesive flow
 Trained new team members through individual and group instruction for consistent customer
experience

SKILLS:
ServSafe Certified
ManageFirst: Hospitality Human Resources Management and Supervision Certified
ManageFirst: Purchasing 2.0 Certified