2017 - Day 1 Presentation - Budapest

Welcome to Budapest
The V2500® Engine: Proven Power that Keeps Getting Better
Ed Lagoy
Director – Customer Support
Welcome & Introductions
This document contains No Technical Data subject to the EAR or the ITAR
This document contains material which is proprietary to IAE International Aero Engines AG and is delivered on the express condition that it is not to be used,
disclosed or reproduced in whole or in part for any purpose without IAE’s express written permission.
IAE Welcomes You!
2017 Regional Forums
Budapest Oct 9 -12 Boston Oct 31 – Nov 2

This page contains No Technical Data subject to the EAR or the ITAR
The V2500® Engine: Proven Power that Keeps Getting Better IAE International Aero Engines AG Proprietary Information
3
Who is in Budapest….
ACS Aero Management Ltd. Deutsche Lufthansa / Lufthansa Technik MTU-Zhuhai
Adria Airways DLR ONUR AIR
AEGEAN AIRLINES S.A DOT LT Qatar Airways
AerCap EASTERN AIRLINES TECHNIC CO.,LTD Rolls-Royce Control Systems
Aergen Aviation Finance Limited Egyptair Royal Aero GmbH
Air Serbia Engine Lease Finance Corporation Santos Dumont
Airbus Ernest Airlines SAS
AIRBUS TSP Etihad Airways SaudiGulf Airlines
Airbusan Eurowings GmbH Seal Dynamics
Aircastle Eurowings Technik GmbH SGI Aviation
Airchina FINNAIR Shaheen Air International
Al Salam319 Freebird Airlines Small Planet Airlines GmbH
AMAC AEROSPACE Grand Cru Airlines ST Aerospace Resources
AMECO Gulf Air Sumisho Aero Engine Lease B.V.
Ameco hangzhou branch HARCO LLC TATA SIA Airlines Ltd. (Vistara)
Asiana Airlines HCL Technologies Thai Airways
Atlasglobal Airlines HYDRO SYSTEMS KG THY
Avia Solutions Group IAI Turbine Services & Solutions
AviaAM Leasing Iberia Aerospace
Avion Express ISR Airlines Turkish Airlines
AVOLON Killick Aerospace TURKISH AIRLINES TECHNIC
Bangkok Airways Librestream Technologies Inc. TURKISH ENGINE CENTER
BH AIR MASCO "Mideast Aircraft Services Co." UTAS
Bombardier Meggitt Customer Services & Support UTAS/CARE
British Airways Monarch Vueling Airlines S.A
Bulgarian Air Charter Monarch Aircraft Engineering ltd Willis Lease Finance
Castlelake MTU Aero Engines AG WIND ROSE AVIATION COMPANY
Cathay Pacific Airways MTU Maintenance Hannover Wizz Air
China Aircraft Leasing Company MTU Maintenance Hannover GmbH Woodward
Deutsche Lufthansa MTU Maintenance Lease Services
Facility Map
Main ballroom - Sala
Breakouts
Prague
Venezia
Vivaldi
Rossini
Bellini - GTF
The V2500® Engine: Proven Power that Keeps Getting Better IAE International Aero Engines AG Proprietary Information 5
Administration
6
Agenda Overview
Day 1 - Tuesday Day 2 - Wednesday Day 3 - Thursday
Welcome & Introductions
Opening Remarks
Quality Initiatives
Customer Feedback/MFA
Airbus Technical Topics Technical Topics
V2500 Program Update
Cabin Odor
Lead-The-Fleet / In-Service
Evaluation
Break Break Break
Customer Caucus
Aftermarket / MRO update Technical Topics Closing Remarks
Forum Ends
Lunch Lunch Lunch
Global Fleet Management

Technical Topics
Technical Topics
Break Break
Breakout Sessions Breakout Sessions
Evening Event Open Evening

Detail Agenda - Tuesday
Day 1 - Tuesday, October 10, 2017
Title Presenter Start Duration Location
Welcome & Introductions Ed Lagoy 8:30 0:20 Sala Roma
Opening Remarks Bernie Zimmerman 8:50 0:10 Sala Roma
Opening Remarks Ed Bendernagel 9:00 0:10
Customer Feedback / Improvement Initiatives Rachael Dilenschneider 9:10 0:20 Sala Roma
V2500 Program Update Larry Boyes 9:30 0:25 Sala Roma
Lead The Fleet / In-Service Evaluation Francesca Echegaray 9:55 0:10 Sala Roma
Morning Break 10:05 0:30
Aftermarket / MRO update Jay Goya 10:35 1:20 Sala Roma
Lunch 12:00 1:30 Deepwater Restaurant
Global Fleet Management Frank Davis 13:30 0:20 Sala Roma
2.5 Bleed System Bushing Wear Jon Sullivan 13:50 0:10 Sala Roma
HPC Stg 4 Mike Manzi 14:00 0:10 Sala Roma
HPC 7th Blade Mike Manzi 14:10 0:10 Sala Roma
VSVA Randy Gionfriddo 14:20 0:10 Sala Roma
HPC 9-12 Drum Mike Manzi 14:30 0:10 Sala Roma
Breakout session introduction Ed Lagoy 14:40 0:10 Sala Roma
Afternoon Break 14:50 0:30 Sala Roma
Breakout Sessions 15:15
EngineWise - ADEM, EFAST, Librestream Onsight, CTC Virtual Reality Andrew MacTaggart 15:15 1:00 Venezia / Prague
Troubleshooting Customer Technical Support 15:15 1:00 Vivaldi
Supplier Management - Initiatives and Supplier Discussions Megaro-DeLorenzo 16:15 1:00 Vivaldi
Oil System Best Practices Customer Technical Support 16:15 1:00 Rossini
Forum Day Ends 17:15
Evening Dinner Event 18:15
2016 Regional Forum feedback
 Positive feedback: 4.7 out of 5.0
• 342 responses
 Opportunities
• Improve Communication
• Better coordination Airbus
• More technical depth on GTF
• Improve FleetCare
• Improve Technical Case Management
• AOG responsiveness
• Aftermarket performance
 Your feedback is important and valuable

9
Breakout Sessions – Tuesday / Wednesday
Vivaldi Room Session 1 Venezia & Prague Rooms
Supplier Management engineWISE
Vivaldi Room Session 2 Rossini Room
Troubleshooting Oil System Best Practices

Hosted by Customer Technical Support Hosted by Customer Technical Support
10
Leadership in Budapest
Bernie Zimmerman Jen Latka Ed Bendernagel Alan Zimmerman

President IAE Executive Director Executive Director Chief Engineer
Quality Customer Support Customer Technical Service
Larry Boyes Jay Goya Ken Rawolle Ed Lagoy Todd Shields Matt Dawson
V2500 Program Manager GM Aftermarket GM - V2500 CTS Director CS Regional Director V2500 Fleet Programs
Customer Support Europe/Russia Manager
V2500 Customer Technical Services (CTS)
Francesca Echegaray Dave Lynch Barry Beckwith Jonathan Sullivan Joseph Prytko Mike Manzi
Accessories & Components Manager Troubleshooting & Systems Manager Hot Section Manager Fan/LPC/HPC Manager Gearbox, Oil System, Event Manager Cold Section Team Leader
3-8 Drum, 9-12 Drum
Randy Gionfriddo Domenic Mancini Hau Bui Jason Patch Dennis Musso
FMU, VSVA, FDRV, 2.5 Act, AMV, Comb/Diff, TEC, P4.9 system EGT Sys, Harnesses LPT, Tubes, Pipes, Brackets Oil System #3 Brg
ACC Vlv Fuel Pump/Filter, FF Xmtr, FDV Fuel System, #5 compartment P2T2 & N1 Probes Pb/P3T3 Probe
Vib Xmtr, Switches/Sensors
Opening Remarks
Bernie Zimmerman
President - IAE
Opening Remarks
Ed Bendernagel
Executive Director – Customer Support
Rachael Dilenschneider
Customer Experience
Project Manager
2016-2017 Customer Feedback
This Document Contains no Technical Data Subject to the EAR or the

Agenda
 What is the Customer Feedback process at PW / IAE & How has it changed?
• Pratt & Whitney / IAE
• Airbus Survey
 What are customers saying?

• eSurveys
• Airbus Survey
 What actions are we taking to make improvements?

• Customer Service Updates
• Non-Technical Problem Resolution Plans (PRPs)
 What is next?
16
Agenda
• Pratt & Whitney / IAE
• Airbus Survey
 What is next?
17
PW / IAE Customer Feedback Overview
Process driven across PW / IAE
Multiple methods utilized to capture customer feedback
• eSurvey
• Airbus Survey
• Regional Forums/Customer Caucus
• Year Round Informal feedback
Communication Initiatives
• Problem Resolution Plans (PRP)
• Customer Council Calls (CCC)
• V2500 in Service Newsletters (VIS)
Dedicated resource focused on feedback process, tools,

and driving action based on customer feedback
ThisTechnical
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IAE International Aero Engines AG Proprietary Information
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Airbus Supplier Support Rating Overview
Measure, Improve, Control & Communicate
Voice of Customer for all In-Service Support domains
Evaluate if the Service provided is first class and at competitive cost
Assessing Suppliers capacity to deliver a reliable product
Leverage / Incentive for Suppliers to improve in Aftermarket Support

Award well-performing suppliers
Identify weaknesses, highlighted at Supplier top management level

Development of Suppliers Improvement Plans / Airbus Supplier Improvement Meetings
Powerful tool to continuously improve supplier support

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Agenda

• eSurveys
• Airbus Survey
 What is next?
20
PW / IAE Customer Feedback
Results from the Oct ’16 Product Performance & Support eSurvey
Extremely
Satisfied
Neutral
Extremely
Dissatisfied
Decrease in
unfavorable &
neutral
buckets
 Recent results show positive trend, but there is opportunity for improvement  Favorable
 Neutral
 Corrective actions underway driven by customer feedback  Unfavorable
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Airbus Customer Feedback
Results from the 2016 Supplier Support Survey
Technical Support
PW / IAE Engine Scope: V2500, PW4000-100”, JT9D Documentation
Communication
Line Maintenance
150 Participating Airlines
Warranty Administration
46 Airlines Rating PW / IAE with 72 Unique Respondents Engine Time on Wing
Retrofit
45% Response Rate from airlines surveyed on PW / IAE Engine LRU Reliability
Technical Issues Resolving
Supplier Satisfaction Rating Nacelle Suppliers Management*
Nacelle Reliability*
Operational Reliability
Overall Improvement
Commercial Flexibility
LRU Suppliers Management
Cost Consistency
Repair / Overhaul Performance
Lease Engine
Maintenance Service Performance
*only applicable on PW4000-100” engine
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Overall Customer Feedback
Summarized results from all feedback channels
Strengths Opportunities
• Customer Support and Sales support • Turn around times too high
– Adding headcount • Time to get a fix too long
• Feedback heard and acted upon • Technical issue resolution
• VSVA • HPC
• Customer Council Calls and Regional Forums • EGT Harness • T1/T2 Hub
beneficial
• Part quality
• V2500 Reliability and Time on Wing improving • Lease engine availability
• FHA is good value • Costs and price escalation
Opportunities are being addressed throughout the conference

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Agenda

• Customer Service Updates
• Non-Technical Problem Resolution Plans (PRPs)
 What is next?
24
Customer Service Update
Actions underway to improve customer experience
Customer Communications
• VIS Newsletters
• Quarterly CCCs To be addressed in conference presentations
• PRPs – Technical & Non-Technical
LRU Supplier Management
EagleNet Case Management
• Librestream technology MRO / Turn Around Time
• Improved Case Management tool and workflow
• Revised communication strategy
FleetCare Portal Customer Training
• Defining user customization
• FleetCare 2.0 in development with a phased approach
• Aligning technical publications format across programs
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Non-Technical Problem Resolution Plans
Available on FleetCare Portal & AirbusWorld – Updated Quarterly
Shared Non-Technical PRPs
 Customer Communications
 Warranty
 V2500 MRO Performance
 Line Replaceable Unit (LRU) Supplier Management
 Customer Technical Support
 Pratt & Whitney Engine Leasing (PWEL)
Upcoming Non-Technical PRPs

 P&W Repair Operations – Status Reports
 P&W Repair Turn Around Time & On Time Delivery
 Quality
 FleetCare Portal 2.0
 Global Services Engineering
Technical PRPs continue to be available online with strategies and updates

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Agenda
 What is next?
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Next Steps
Upcoming activities to ensure success
Oct 2017 Product Performance & Support Survey
Oct 2017 Regional Forums
Oct 2017 Focus on Feedback VIS Article
Dec 2017 Follow Up on eSurvey Results
Q4 2017 Update eSurvey Questions
Jan 2018 Airbus Survey
Q1 2018 V2500 Customer Council Call (CCC)

Ongoing Communicate Improvement Initiatives and Statuses
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Conclusion
 Multiple methods to capture customer feedback
 Feedback driving improvement activities
 Renewed focus on two-way communication
 Commitment to transparency
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Thank You
Please direct any Airbus Supplier Support Rating questions to supplier.operations@airbus.com

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Larry Boyes
V2500 Program Manager
V2500 Program Overview
This presentation contains no Technical data subject to the ITAR or EAR
This Document Contains no Technical Data Subject to the EAR or the ITAR
V2500 Fleet
V2500 fleet Highlights
V2500-A5 V2500-D5 V2500-A1
>7,400 engines produced to date
S2 2% 1%
12%
>Production engine deliveries
continue
V2500-A5
44% -A5 through 2019
V2500-A5
S1 -E5 for KC390 (EIS in 2018)
41%
>190 million flight hours,

100 million cycles accumulated
~180 customers in 80 countries
130 airline operators
3,034 aircraft in-service 50 lessors, charters & corporate
Note - as of September 2017
V2500 Market Landscape
Latest trends
Fleet size peaks at ~6,200 Average Fleet Age
V2500 installed fleet 2000
6,000 V2500-D5 1500

4,500 V2500-A1
V2500-A5 S1 1000
3,000
V2500-A5
1,500 500
0
1990 2000 2010 2020 2030 0
0-5 Years 6-10 years 11-15 years 16-20 years 21+ years
Utilization peaks >18M EFH A5/S1 Shop Visit Profile

V2500 Annual Utilization
20.0 M 50%
Millions
V2500-D5
15.0 M V2500-A1
40% SelectOne A5
V2500-A5 S1
V2500-A5 30%
10.0 M
20%
5.0 M
10%
0.0 M
1990 2000 2010 2020 2030 0%
0 SV 1 SV 2 SV 3 SV 4 SV 5 SV
IAE International Aero Engines AG Proprietary Information 33
The V2500® Engine: Proven Power that Keeps Getting Better 33
Forum Agenda
 Key topics selected for presentations were

based on one or more of the following
• High impact to engine reliability
• Product improvement
• Customer feedback
V2500 Fleet – Exceptional Reliability
 V2500-A5 accumulating >1.5M hrs / month
 IFSD rates well under ETOPS requirements
and Airbus goal
 Fleet statistics comparable to the competition
 Management plans for fleet and quality issues
essential to continuing reliability
 Incorporation of NMSB’s and SB’s
 Focus on identifying emerging issues
IFSD Rate is World Class
Engine Basic IFSD Rate Engine Basic IFSD Top Causes
(events / 1000 hrs) (events)
Airbus Goal IAE Goal Events/1000 hrs A5 Classic Select 1/2
0.006
5
+5
0.005
4
-3
0.004
3
0.003
2
0.002 1
0.001 0
0
Feb-16
Jul-16
Aug-16
Sep-16
Nov-16
Dec-16
Feb-17
Jul-17
May-16
May-17
Oct-16
Jan-16
Apr-16
Jun-16
Jan-17
Apr-17
Jun-17
Mar-16
Mar-17
12 month moving average through July 2017

Significant Improvement in ABTO Top Causes
Engine Basic ABTO Rate Engine Basic ABTO Top Causes
0.008
25
0.007
20
0.006
-16
0.005 15
-12
0.004
10
0.003
5
0.002
0
0.001
0
Feb-16
Jul-16
Aug-16
Sep-16
Nov-16
Dec-16
Feb-17
Jul-17
May-16
May-17
Oct-16
Jan-16
Apr-16
Jun-16
Jan-17
Apr-17
Jun-17
Mar-16
Mar-17

Delays & Cancelations Rate World Class
Engine Basic D&C Rate Engine Basic D&C Top Causes
0.120 -28
200
0.100
150
0.080 -33
-32
100
0.060
0.040 50
0.020 0
0.000
Feb-16
Jul-16
Aug-16
Sep-16
Nov-16
Dec-16
Feb-17
Jul-17
May-16
May-17
Oct-16
Jan-16
Apr-16
Jun-16
Jan-17
Apr-17
Jun-17
Mar-16
Mar-17

UER Rate Stable Below Goal
Engine Basic UER Rate Engine Basic UER Top Causes
IAE Goal Events/1000 hrs A5 Classic Select 1/2
0.025
25
+11
-15
0.020 20
-3
15 -7
0.015
10
0.010
5
0.005
0
0.000
Feb-16
Jul-16
Aug-16
Sep-16
Nov-16
Dec-16
Feb-17
Jul-17
May-16
May-17
Oct-16
Jan-16
Apr-16
Jun-16
Jan-17
Apr-17
Jun-17
Mar-16
Mar-17

Top Reliability Drivers
Corrective Actions and Fleet Incorporation
% Fleet
Issue IFSD ABTO D&C UER Corrective Action Available Incorporation
VSV ACTUATOR* SB75-0122 27%
HPC STAGE 6/7 BLADE * SB72-0642 52%(S1)
EGT SYSTEM* SB77-0015 / 77-0016 3%
SB 72-0671 / 72-0672 / 72-0673 / 72-
#3 BEARING* 0674 61%(A) 18%(B)
FDRV* SB 73-0240 13%
FMU* SB73-0215 / 73-0223 92% / 58%
CABIN ODOR* Improved troubleshooting & oil servicing N/A
TOWERSHAFT CENTER
BEARING* EM Updated N/A
Pb SENSE LINE* Redesign Underway N/A
EGT OVERLIMIT* Refurbish Engine / Airbus FWC software 1Q18 release
FLEX T/O SB 73-0236 SCN22 25%
EEC Maintenance / UTAS EEC 150-40-73-33 4%
IGNITION SYSTEM SB 73-1004 / 74-0007 31% / 1%
AIR COOLED OIL COOLER SB79-0094 71%
* - Forum presentation
Product Upgrades – Previously Released
 Enhanced Variable Stator Vane Actuator (VSVA) (-A5/-S1)
• New VSVA with larger piston for additional force margin
• Significant reduction in engine events when incorporated
• Over 1800 delivered
• Demand continues to exceed capacity
• Additional servo valve producibility improvements to address a small
number of infant mortality failures – Anticipated release 1Q18
 ACOC (-A1/-A5/-S1/-D5)
• Provides additional life improvement over current standard
• Released June 2017
• 5 year Support Program from Sumitomo
Product Upgrades – Previously Released
 Ignitor (-A1/-A5/-S1/-D5)
• Improved durability; prevents release of material that may result
in 1st HPT Blade leading edge damage
• Released July 2017
• Lead the Fleet program initiated
 NF Harness (-A5/-S1)
• Improved solder joint in the terminal block addresses signal
errors
• Released July 2017
Product Upgrades – Previous and Planned Released
 EGT Harness (-A1/-A5/-S1)
• Combines EGT core harness and EGT harness
• Water shield reduces potential for moisture ingress
• Released March 2017
• Lead the Fleet program initiated December 2016
• Hardware delivery shortages expect to recover by November 2017
• 2 year Support Program from Harco
 EGT Thermocouple (-A1/-A5/-S1/-D5)

• Improved internal wire management to eliminate potential for loop
resistance failures
• Planned release date: September 2017
LRU Supplier Management Improvements
 Quarterly Performance Reviews (QPR) to monitor
metrics and action plans
 All LRU supplier contact information and metrics
are posted on FleetCare
• Turnaround Time (TAT)
• Number of Units Past 25 Days
• Warranty Claims
• Escapes
 Improved communication channels with dedicated

email account
(gppwv2500suppliermgmt@pw.utc.com)
LRU Supplier Management Improvements
PW / IAE is focal for any LRU / Accessory Supplier issues
 Strengthening Product Support Agreements
 Added component reliability and reasons for returns to

Quarterly Performance Reviews
 Corrective actions required for non-compliant metrics
 Customer Communications
• Increase customer awareness through VIS articles, Customer
Council Calls, Email, and Customer Forums
V2500 Fleet Challenges
Fleet health impacted by: Program actions:
 Quality / technical issues  Drive technical corrective actions

 Spare parts supply / MRO work-stops  Achieve >95% spare parts fill rate
 Increase in wing-to-wing TAT  Mitigate customer AOG risk
 Shortages in ready spare engines  Grow lease pool to 155 engines
 Align MRO capacity to demand
Questions?
Francesca T Echegaray
Accessories and Components Manager
Customer Technical Services
Hardware Fleet Evaluation:

In Service Evaluation (ISE) and Lead The Fleet (LTF)
New Topic
EAR Export Classification: No Technical Data
This document contains material which is proprietary to IAE International Aero Engines AG and is delivered
on the express condition that it is not to be used, disclosed or reproduced in whole or in part for any purpose
without IAE’s express written permission.
Hardware Fleet Evaluation - Objective A1 A5 D5 S1
Hardware fleet evaluation benefits

 Gather data from operator directly
 Provide fleet experience on new hardware configuration
 Proactive approach on findings
 Minimize redesign of hardware after findings
 Provide operator real-time feedback of new hardware
 Does not only apply to Accessories and LRU’s

Hardware Fleet Evaluation - Why? A1 A5 D5 S1
Reasons to do a fleet evaluation

 Provides data to ensure no surprises are discovered
outside of design removal interval
• On-condition hardware is often scrapped
 Prevents reactive approach to findings on new
configuration
 Provide visibility to corrective action in place

Hardware Fleet Evaluation - Types A1 A5 D5 S1
Types of Fleet Evaluation

 Lead The Fleet (LTF)
 In-Service Evaluation (ISE)
• Control Service Use (CSU)
Success Criteria Definition

 Collect hardware information (P/N, S/N, etc.)
 Defined actions to remove/ install hardware
 Defined inspection and/or removal interval – plan varies by hardware
 Specify time to accumulate on new configuration (complete program)

A1 A5 D5 S1
Hardware Fleet Evaluation - Differences
In Service Evaluation VS. Lead The Fleet
Criteria In Service Evaluation (ISE) Lead The Fleet (LTF)
A define number of operators typically
Operator Typically 1 or 2
affected by issue
Incorporate for simple changes. Use to
Design Change Used typically for complex design changes ensure no impact to interface and
functionality
Need to be defined before program is Need to be defined before program is
Success Criteria initiated initiated
Service Bulletin Sent only to ISE participants Immediate fleet-wide release
Immediately & in parallel to program
Production incorporation Pending successful completion
execution

Hardware Fleet Evaluation - Examples A1 A5 D5 S1
ISE Examples
 VSVA
 No. 5 Compartment Redesign
LTF Examples
 EGT Single Harness Solution
 New Champion Igniter Plug
 PB Sense Line Task (LTF candidate)

Hardware Fleet Evaluation - Summary A1 A5 D5 S1
 Hardware fleet evaluation types: ISE and LTF

 ISE is a partial-field release to specific customers
 LTF is a full-field release where IAE carefully monitors
the product performance
 Criteria is used to determine type of evaluation
 Provides fleet experience on new hardware
configuration on an expedited basis
54
Hardware Fleet Evaluation A1 A5 D5 S1
Questions?

Morning Break - 30 minutes

Lunch
Thank You
Frank Davis
Associate Director
This document is the property of Pratt & Whitney (P&W). You may not possess, use, copy, or disclose this document or any information in it, for any purpose, including without limitation to
design, manufacture, or repair parts, or to obtain FAA or other government approval to do so, without P&W’s express written permission. Neither receipt nor possession of this document
alone, from any source, constitutes such permission. Possession, use, copying, or disclosure by anyone without P&W’s express permission is not authorized and may result in criminal
and/or civil liability.
P&W PROPRIETARY
This document contains no technical data subject to the EAR or the ITAR
Global Fleet Mission
 New Group within Operational Fleet Health
Customer Support
 Program driven Customer Priority & Asset Allocations
 Manage data,
communication and assets Program level collaboration to mitigate
to support overall fleet AOG’s
operational health
 Focus is entire fleet Engine Configuration Management to
T&M and FHA Best Represent the Fleet
P&W PROPRIETARY
The V2500® Engine: Proven Power that Keeps Getting Better This document contains no technical data subject to the EAR or the ITAR 59
Process
Alignment and
Individual Fleet Aggregation Customer
communication
Customer Fleet
and Analysis with Program, CS Solution
Data
and FHA
 Shop visit forecast  Predicted AOGs  Develop customized  Lease engine support
 Current spares levels  Part availability lease engine / AOG  Induction / spares
 Contractual obligations  Lease engine availability mitigation plan with allocation input
 Engine configuration  Prioritization and allocation customer  Communication
 Accurate fleet status  Requirements
 A/C maintenance status/plans  Capital / investment
 Fleet/engine configuration
 On-watch status
Unmitigated lease Mitigated lease

engine plan engine plan
P&W PROPRIETARY
Asset Prioritization & Allocation
Keep the fleet flying Customer Heatmap – Unmitigated Ready Spare Prediction
What are we doing?

 Provide the demand signal based on
fleet health and AOG risk
Why are we doing this?

 Keep the world fleet flying
 Limited asset availability
 MRO capacity challenges
P&W PROPRIETARY
This document contains no technical data subject to the EAR or the ITAR 61
Asset Prioritization & Allocation
Keep the fleet flying Customer Heatmap – Mitigated Ready Spare Prediction
What are we doing?

 Provide the demand signal based on
fleet health and AOG risk
Why are we doing this?
 Keep the world fleet flying
 Limited asset availability
 MRO capacity challenges
Timely and accurate data drives

better decision making
P&W PROPRIETARY
Data Management Process
How are you helping
Ongoing
Identify
Data
Problem
Collection
 Continue identifying emerging issues
 Provide supporting data
 Timely implementation of solutions Resolve Collect

Problem Data
 Communicate implementation of solutions
 Communicate effectiveness of solutions Mitigation

Solution
P&W PROPRIETARY
Lease Engine Growth
Lease Pool
 66% increase in lease pool 154+
assets since 2015 +20
10
 20 new production engines

144
in 2017 124 124
87
 Continue to increase lease

2015 2016 2017 2018 plan
pool in 2018
Includes new and used engines
Continued investment to support your operations

P&W PROPRIETARY
Summary
 Our objective - Keep the V2500 fleet flying
 Integrating with Programs to better support you
 Timely and accurate data drives better decisions
 Two-way communication is critical to success
P&W PROPRIETARY
P&W PROPRIETARY
Jonathan Sullivan
Manager – Cold Section
LPC 2.5 Bleed System

New Topic
WARNING -- This document contains technical data the export of which is or may be restricted by the Export Administration Act and the Export Administration
Regulations (EAR), 15 C.F.R. parts 730-774. Diversion contrary to U.S. law is prohibited. The export, re-export, transfer or re-transfer of this technical data to any other
company, entity, person, or destination, or for any use or purpose other than that for which the technical data was originally provided by P&W, is prohibited without prior
written approval from P&W and authorization under applicable export control laws – ECCN 9E991
LPC 2.5 Bleed – Background A5 D5 S1
 Recent increase in Unplanned Engine Removals

(UERs) due to 2.5 bleed valve mechanism wear
• 7 UERs reported in 2016
• 13 UERs between 2011-2015
• No inspection criteria in AMM
• Operators report issues on AOG basis
• Immediate engine removal required for the following:
 Missing pin/retaining ring or
 Cracked bleed valve ring bushing hole
 Bleed valve ring cracked
• UERs combination of First run and overhauled

engines
• Time / Cycles vary 1045 CSLSV – 17,360 cycles
Fractured 2.5 Bleed Valve
CSLSV = cycles since last shop visit Ring Bushing Hole
EAR Export Classification: ECCN 9E991

LPC 2.5 Bleed Valve Mechanism Wear A5 D5 S1
 2.5 bleed valve ring

• Connected to support ring by 10 levers
• Powered by 2 actuators with direct
leverage (Master & Slave)
• Other 8 levers support valve movement Retaining
Ring
Bleed
Support Ring Pin Valve
Arm Bushing Ring
Pin
Bushing
Lever Only Retaining
Lower Power Arm
(8 Locations) Ring
Lever
Upper Power Arm
Powered by
Support Ring Actuator
2.5 Bleed Valve Ring Lever Position (2 Locations)
S1
LPC 2.5 Bleed Valve Mechanism Wear A5 D5
Upper Power Arm

Support Ring
Inner Bushing Outer Bushing

Retaining Bleed Valve
Ring Ring
Bushing
Lower Power Arm
Pin Bearing Outer Race

Pins and Retaining Rings Bearing Inner Race
2.5 Bleed Valve Mechanism

70
 Engine V15182
• TSN/CSN: 23413/11338 First Run
• On Nov 13, 2016, operator noted bleed actuator LVDT
position 105% - performed BSI
(TSN/CSN: 23092/11205)
 #4, #7, #9, #10 Bushes found loose
 CTS recommended repetitive inspection every A-Check Slave Actuator Power Arm
Bushing Hole Torn
• On Nov 21, operator noted LVDT position to 106%
(TSN/CSN: 23166/11234)
 CTS recommended continue to monitor
• On Dec 21, operator performed BSI
(TSN/CSN: 23413/11338)
 Bushing hole found torn / engine removed
 LVDT position reading of approximately 110% 2.5 Bleed Valve LVDT Position to 110%

71
 IAE Engineering has launched a root cause

investigation into the wear
 Review of bleed valve materials, design information,

shop repair practices, and actuator overhaul practices
 Safety risk assessment shows no safety thresholds

exceeded
 Proactive inspections / On-wing action not required

72
LPC 2.5 Bleed Valve - Summary A5 D5 S1
 Increase in UERs due to 2.5 bleed wear

 Wear of bushing holes and valve ring due to pin and retaining clip contact
 Caused UERs, no in-service events
 Safety risk assessment shows no thresholds exceeded
 Root Cause investigation launched
 Corrective Action Plan – 2Q 2018
Issues Root Cause Corrective

Reported Identified Action Plan
(January 2017) (March 2018) June 2018
2017 2018

73
LPC 2.5 Bleed Valve - Summary A5 D5 S1
Questions?

74
Michael Manzi
Team Leader – Cold Section
High Pressure Compressor (HPC) Stage 4 Blade

Update
HPC Stage 4 Blade – Background
 Current standard (SB 72-0295) A5/D5 HPC
Stg 4 blade introduced August 2001
• Pre-SB 72-0295 standard susceptible to
aerodynamic excitation
• Corrected issue for fracture at root leading edge
 Seven HPC Stg 4 IFSD events and one shop
findings reported since 2014 on post SB-72-
0295 blade standard
• Events resulted in IFSD
HPC Stage 4 Blade

76
HPC Stage 4 Blade – Background
Key
Event
USI (shop)
False USI
(shop)
There have been no S1 events

HPC Stage 4 Blade – Investigation
 Fault tree utilized for structured investigation approach
 Event hardware lab investigations
• Review of tip rub - 2004-05 event root cause
• Interaction of lock & retaining plates, drum, & blades
Stg 4 Retaining Plate Stg 4 Blade Blade Platform Groove
Stg 4 Lock Plate
Drum Groove
V11000 Cracked blade – No Tip Rub (2014 shop find) HPC Stage 4 Blade, Lock Plate & Retaining Plates
78
 Dimensional evaluation & frequency testing
• Event Hardware
• Service Run
• New production blades
Frequency Response
 Blade frequency testing showed negligible differences
 Review of Manufacturing tolerances
• Manufacturing within specifications
Dimensional Points on Root

79
 Configuration comparison between A5 and
SelectOne
• Lock & Retaining Plates unchanged
• Dry film lubricant unchanged Airfoil difference
• Minimal changes to blade root

• Airfoil geometry was changed primarily for S1 A5S1
A5
efficiency A1
 Dry Film Lubricant (DFL) reviewed
HPC Stage 4 Blade Differences

80
HPC Stage 4 Blade – Root Cause
 Aerodynamic wake excitation allows for defeat of Dry Film Lubricant
(DFL)
 DFL defeat allows for fretting and High Cycle Fatigue (HCF) debit
 Excessive fretting leads to crack initiation
Fretting
Defeated DFL

HPC Stage 4 Blade – Fleet Management
 Safety Risk Assessment shows no thresholds exceeded
• No corrective action is required
 No change to the current recommendation
• Cat 4 SB 72-0505 inspections accomplished at every shop visit
• USI at module level
• FPI at piece part level
• On-wing inspection is not required

82
HPC Stage 4 Blade – Solution
Option Benefits Risks
1. SelectOne Retro-fit - Service Bulletin in place - Cost to implement
- No further work required - Hardware availability
- Avoids Intermix issues
- Addresses excitation
- Reduce TE stresses - May not address excitation
2. Select Blade Root and
- New parts required
Platform Geometry
- No intermix allowed
- Addresses excitation - Extensive testing required
3. Airfoil Redesign - May cascade to other hardware changes
- No intermix allowed
- Provides fretting resistance - New coating supply
4. Moly-disulfide coating improvement - May not be 100% effective
- Least costly to implement
- Intermix allowed
- Positive experience with P&W
products

83
HPC Stage 4 Blade – Summary
 HPC Stage 4 blades have experienced cracks in blade root
 No safety thresholds exceeded; No corrective action required
 Root cause investigation completed
 Coating of moly-disulfide selected as potential replacement for DFL
Solution
Identified
(July 2017)
Root cause investigation Coating
Root Cause
launched Change Plan
(September 2015) Identified
(1Q2018)
(May 2017)
2015 2016 2017 2018

HPC Stage 4 Blade
Questions?

Michael Manzi
High Pressure Compressor (HPC) Stage 7 Blade

Update
HPC Stage 7 Blade – Background/Root Cause
 SelectOneTM introduced without damper wire

• At risk for blade events
 Root cause
• Uneven attachment loading & vibration lead to fretting
• Fretting may result in High Cycle Fatigue (HCF)
• Damper wire prevents HCF by reducing vibration and
fretting/fracture
HPC Stage 7 Blade Dovetail

 Operational Drivers Study - Flight data review
• Did not identify practical operational changes that could be implemented
 On-wing Ultrasonic inspection development study
• Due to HCF crack propagation, blade fracture time not understood
• Inspection interval would be maintenance burden to customer
• Development of probe revealed interference with adjacent blades and
vane
• Probe design review - Not feasible to detect cracks

88
 Safety risk assessment shows no thresholds exceeded
 Corrective Action was implemented - Install Damper Wire
Production Overhaul
V17182 & up 4Q2013 SB 72-0642 2Q2014
 SB 72-0642 changed to Cat 4 – May 2017

 53% damper wire incorporation in SelectOne fleet (production and
overhaul)

89
HPC Stage 7 Blade – Summary
 Root Cause identified for below platform fractures
 No safety thresholds exceeded; corrective action not required
 Corrective Action is incorporation of damper wire
 Operational Study showed no practical changes
 Ultrasonic inspection to detect cracks not feasible
 SB 72-0642 changed to Category 4
Root Cause Damper Wire SB72-0642 Operational SB 72-0642
First Event Identified at Production Released Study Results to Cat 4
(December 2010) (September 2012) (December 2013) (March 2014) (November 2016) (May 2017)
2010 2012 2013 2014 2016 2017

HPC Stage 7 Blade
Questions?

Randy Gionfriddo
Accessories & Components
Variable Stator Vane Actuator (VSVA)

Update
VSVA – Background
 VSVA post SB75-0122 has had removals
for SVATK and SVAWAF faults
• Introduction of the VSVA PN G4000VSVA01 with
improved force margin
 Investigations of units confirmed faults to

the servo valve
• Torque motor wire management (SVAWAF)
• Flapper extension interface (SVATK)
• Screen port blockage (SVATK)
VSVA
93
VSVA – Servo Valve (Torque Motor)
 SVAWAF faults isolated to Wire management
• Problem occurs mostly in channel A and smaller instances in channel B
• Wire fatigue and break at end of contact and solder
• Fatigue occurs from sharp bend of wires at end of solder joint
Channel A
Channel B
VSVA Servo Valve Servo Valve exploded view Example wire break
VSVA – Servo Valve (Flapper Retainer)
 SVATK faults isolated to flapper retainer interference
• Single and dual channel track checks isolated to flapper retainer
• No engine operational issues have resulted from this issue
• No batch issues identified
Interference Location
• Infant mortality occurrence at low time
Flapper
Retainer
VSVA Servo Valve Servo Valve Flapper Retainer

Direction of Movement
Exploded View
VSVA – Servo Valve (Clogged Screens)
 SVATK faults isolated to clogged screens
• Dual channel track checks isolated clogged servo valve screens
• Clogged screens have resulted in aborted take offs
• Contamination found identified as fuel deposits and/or fuel pump debris
Filter Ports
Supply Port screen

VSVA Servo Valve Servo Valve exploded view (White area open / Black area clogged)
VSVA – Mitigation
 Interim mitigating actions put in place
• Wire management procedures and over inspection of
retaining plate in place Feb 2016
Flapper Retainer
with Bridge
• Additional action to remove bridge from retaining plate Servo Valve PN 77879553
in place
• VSVA SN AAG16-242 – No part number change to VSVA
• Servo valve part number change 77879553 to 778798872

Flapper Retainer
bridge removed
Servo Valve PN 778798872

97
VSVA – Root Cause
 Investigation identified manufacturing produceability issues
 Root cause is identified as follows

• Wire management at the connector lead wire /contact causing wire
fatigue and break
• Difficult alignment of retaining plate producing inadequate clearance

between the flapper extension and retaining plate
 Fuel deposits and metallic debris continues to be monitored

98
VSVA – Corrective Action
 Final upgrade of the servo valve to address the produceability issues
• Wire management and fatigue of the lead wires improvements
• Coil wire gauge size increase
• Connector contacts changed from eyelet style to bucket style
• Valve body changed to extend channel A connector boss
Mock Up New
Current
Contact style Fatigue at joint Current
Valve Body channel A

New Boss extended
99
VSVA – Corrective Action
• Flapper extension / retaining plate interference
• Increase in gap between flapper extension and retaining plate
• Elimination of retaining plate was not possible
• Coated flapper extension to prevent galling and add contrast for air gap setting
• Fixturing implemented to set proper retainer / extension air gap
• Green technology anodize change to valve body from gold to gray in color
Widened flapper Current Servo valve
retainer slot
Coated flapper
extension for wear
resistance
Servo valve New Servo valve

100
VSVA – Fleet Management
 Field incorporation is through attrition
 SB V2500-ENG-75-0127 release Mar 2018
• Associated Vendor service bulletin number
is G4000VSVA-75-8479
• End assembly to part number
G4000VSVA02
• SB is category 7
 No changes to removal and installation Channel B
Channel A
4022KS-B
procedures 4022KS-C
VSVA Servo Valve connector back shell
• Check for strain relief clamp screw contact strain relief clamp
• Adjust if necessary

101
VSVA - Summary
 VSVA is still proving to be very effective in alleviating interaction faults
 Early produceability issues caused low time infant mortality
 The interim actions in place have successfully mitigated issues
 Corrective action addresses SVAWAF and SVATK
 IAE SB V2500-75-0127 released Mar 2018 (Category 7)
• New part number G4000VSVA02
 Field incorporation is through attrition
 IAE continues to monitor filter clogging removals of the VSVA
SB 75-0122 release ATB Event Root Cause
Issue SB
(15 Sep 2014) (Dec 2015) Identified (Mar 2018)
(May 2016)
2014 2015 2016 2017 2018

VSVA
Questions?

103
Michael Manzi
High Pressure Compressor (HPC) 9-12 Drum

Update
HPC 9-12 Drum – Background
 V15152 HPC 9-12 Drum aft flange crack found at
teardown
• First run engine - 19185 TSN / 11165 CSN
• P/N 6A7546 S/N RRD2269
 First reported HPC 9-12 drum rear flange crack
HPC 9-12 Drum Aft Flange Crack HPC 9-12 Drum – Rear Flange
HPC 9-12 Drum – Background
 Complex flange with blind installation
• Tab Washers / Bolts / Nuts, HPC 9-12 Drum / HPC Rear Shaft / HPC Rear Rotating Seal
Crack location
Forward
ID OD
Aft

HPC 9-12 Drum – Investigation
 Hardware assessment was completed
• Material transfer between tab washers and
drum aft flange radii
• Excessive fretting found on inner flange
surface Material Transfer
• Tab washers bent at contact surface of drum

Fretting
Bend location on double

Fretting at crack initiation
retaining washer
HPC 9-12 Drum – Investigation
 Replication of event washer bend attempted in shop environment
• Event bend replicated only with specific conditions
• Excessive force / hammering with use of aluminum drift
• Hand tightened slave nuts
Bend location on double

retaining washer Assembly Process

HPC 9-12 Drum – Root Cause
 Most likely root cause due to aggressive

assembly
• Bending of tab during assembly
• Bolt head bends tab washer into localized contact with
drum flange Bend in tab washer
• Bent washers allowed for excessive fretting

• Crack initiated from location of excessive
fretting
Bolt head contact tab washer

HPC 9-12 Drum – Corrective Action
 Safety risk assessment shows no
thresholds exceeded
 Actions Taken
• Update of assembly procedures
• Update of inspection procedures
• Review of washer design

110
 Assembly Procedures
• Production & Overhaul procedures revised – Approved June 2016
Before After
Do not torque the slave nuts at this time. Torque the slave nuts to 265 to 310 lbfin.
CAUTION: You must use the correct tong or pliers CAUTION: You must not use an aluminum drift to bend the retaining
when you bend the retaining washer locking tabs. washer locking tabs. Use of an aluminum drift can cause damage to
The tooling jaws must be lined with soft material to the hardware and tools.
prevent damage to adjacent parts. CAUTION: Use of excessive force may damage the hardware or tools.
Bend the double retaining washer tabs around the Using a nylon drift and soft faced mallet, lightly tap the retaining
heads of the bolts. washer tabs until they bend around the heads of the bolts.
 Inspection Procedures
• Focused FPI added to the rear flange of HPC 9-12 Drum piece part level
engine manual inspection – Approved June 2016
111
 Washer Design – Redesign Initiated
 Redesign eliminates manual bending operation of tabs
• Removes possibility of aggressive assembly
• Addresses issue of tab release downstream
 Concept to be selected in November 2017
 Hardware release target September 2018
Redesigned Washer

 Tooling is required for new washer
• Single tool likely for assembly, disassembly and balance
operations
 Tool design selected
• Multiple tool concepts developed
• Shop feedback used in design concepts
 Trials / Validation are being scheduled
 Tooling to be available for purchase - January 2018
 New EM procedures to be updated - May 2018
• Previous procedures to be removed - November 2018
New Assembly Tooling
HPC 9-12 Drum – Summary
 Most likely root cause identified as aggressive assembly
 No safety thresholds exceeded; No corrective action required
 Assembly procedure updated / Focused FPI updated - June 2016
 Washer design to be selected - November 2017
 Tooling to be available for purchase - January 2018
 New washer available - September 2018
Assembly Updated
Crack ------------- Redesign Tooling Hardware
Reported Focused FPI Updated Selected Available Available
(Nov 2017) (Jan 2018) (Sept 2018)
(Jan 2016) (Jun 2016)
2016 2017 2018

HPC 9-12 Drum
Questions?

Joseph Prytko
Manager - Oil Systems
Cabin Odor
Cabin Odor – Background
 IAE had observed an increasing rate in cabin
odor UERs in 2017
 UERs not a fleet wide issue
 IAE assisting airlines with troubleshooting
 IAE taking action to improve troubleshooting

procedures and to understand root cause of
engine related events

117
Cabin Odor UERs
 Five operators have experienced cabin odor
UERs in 2017
 >160 Operators with no Cabin Odor removals for
the same period
 Evidence of oil in the LPC
 Engine hardware condition normal at teardown
• Suggests other driver (i.e oil over-servicing)

118
Cabin Odor – Investigation On-wing
 Cabin Odor isolation can be difficult
 IAE has offered trouble shooting assistance where requested
 Trouble shooting opportunities identified through airline teaming
• Prior TSM required engine rejection for oil in the gaspath
• TSM revised to allow further diagnostics prior to engine removal
• Gearbox drain and refill, engine water-wash, ECS decontamination
• Recommended servicing oil tank to 27 quarts versus “Full” (29 quarts)
 Revised trouble shooting has been effective in reducing UERs

119
Cabin Odor – Investigation Off wing
 Some engine teardowns have shown evidence of oil in the LPC
 IAE planning and engine test Q1 2018 to understand engine

sensitivity to oil servicing
 IAE will continue to investigate and provide assistance for cabin odor
reports to identify further TSM improvements

120
Cabin Odor – Summary
 IAE had observed an increasing rate of cabin odor UERs in 2017
 TSM has been revised and is effective in mitigating UERs

 Engine hardware condition normal at teardown
 IAE planning engine test to evaluate engine sensitivity to oil servicing

121
Cabin Odor – Summary
Questions ?

122
Breakout Sessions – Tuesday / Wednesday
Vivaldi Room Session 1 Venezia & Prague Rooms
Troubleshooting engineWISE
Hosted by Customer Technical Support
Vivaldi Room Session 2 Rossini Room
Supplier Management Oil System Best Practices

Hosted by Customer Technical Support
Afternoon Break - 30 minutes

Ed Lagoy
Deputy VP
Customer Support
Evening Event
This document contains No Technical Data subject to the EAR or the ITAR
Evening Event – Kiscelli Castle
6:15 meet in lobby

Dress code – Casual
Wednesday meeting
start – 8:30 am
126

2017 - Day 1 Presentation - Budapest

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2017 - Day 1 Presentation - Budapest

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Welcome to Budapest

The V2500® Engine: Proven Power that Keeps Getting Better

Welcome & Introductions

Budapest Oct 9 -12 Boston Oct 31 – Nov 2

Lunch Lunch Lunch

Global Fleet Management

Breakout Sessions Breakout Sessions

Evening Event Open Evening

 Your feedback is important and valuable

Supplier Management engineWISE

Vivaldi Room Session 2 Rossini Room

Troubleshooting Oil System Best Practices

Bernie Zimmerman Jen Latka Ed Bendernagel Alan Zimmerman

2016-2017 Customer Feedback

This Document Contains no Technical Data Subject to the EAR or the

 What are customers saying?

 What actions are we taking to make improvements?

 What are customers saying?

 What actions are we taking to make improvements?

Dedicated resource focused on feedback process, tools,

Leverage / Incentive for Suppliers to improve in Aftermarket Support

Identify weaknesses, highlighted at Supplier top management level

Powerful tool to continuously improve supplier support

 What are customers saying?

 What actions are we taking to make improvements?

Opportunities are being addressed throughout the conference

 What are customers saying?

 What actions are we taking to make improvements?

Upcoming Non-Technical PRPs

Technical PRPs continue to be available online with strategies and updates

 What are customers saying?

 What actions are we taking to make improvements?

Oct 2017 Regional Forums

Oct 2017 Focus on Feedback VIS Article

Dec 2017 Follow Up on eSurvey Results

Q4 2017 Update eSurvey Questions

Jan 2018 Airbus Survey

Q1 2018 V2500 Customer Council Call (CCC)

 Multiple methods to capture customer feedback

 Feedback driving improvement activities

 Renewed focus on two-way communication

Please direct any Airbus Supplier Support Rating questions to supplier.operations@airbus.com

V2500 Program Overview

This presentation contains no Technical data subject to the ITAR or EAR

>190 million flight hours,

6,000 V2500-D5 1500

Utilization peaks >18M EFH A5/S1 Shop Visit Profile

 Key topics selected for presentations were

 Focus on identifying emerging issues

12 month moving average through July 2017

12 month moving average through July 2017

12 month moving average through July 2017

12 month moving average through July 2017

 EGT Thermocouple (-A1/-A5/-S1/-D5)

 Improved communication channels with dedicated

 Strengthening Product Support Agreements

 Added component reliability and reasons for returns to

 Corrective actions required for non-compliant metrics

 Quality / technical issues  Drive technical corrective actions

Hardware Fleet Evaluation:

EAR Export Classification: No Technical Data

Hardware fleet evaluation benefits

EAR Export Classification: No Technical Data

Reasons to do a fleet evaluation